Outdoor pool, pool umbrellas, sun loungers

Reviews of Tesoro Manzanillo All Inclusive

2.5 out of 5
Tesoro Manzanillo All Inclusive
Sección la Audiencia, L-1, Península de Santiago, Manzanillo, COL

Reviews

7.4

Good

Rating 10 - Excellent. 279 out of 1010 reviews" "
Rating 8 - Good. 335 out of 1010 reviews" "
Rating 6 - Okay. 211 out of 1010 reviews" "
Rating 4 - Poor. 113 out of 1010 reviews" "
Rating 2 - Terrible. 72 out of 1010 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom toilet was leaking sewage and the service team didn’t do anything but place a small towel over it even after numerous requests to fix it or move our rooms. Our sheets also had blood stains. We had 2 rooms next to each other with 4 beds total and requested blankets at least 5 different times and they would only give us 2. They refused to give us blankets and offered us sheets. The beds only had sheets on them, no blankets at all hence our request for blankets. 3 hours later at 10pm we finally got the other 2 blankets but only after we asked to speak to a manager. We had to walk down to the lobby 4 times. The first time, I called and was told I’d get a call back regarding the bathroom and nothing. The other times they didn’t answer the phone so we walked down to the lobby 4 times in order to request service to the bathroom and blankets. We had 2 young children and they were cold and needed to go to bed but it took hours to get blankets. We were also down to only one bathroom since the sewage was leaking the entire time. Safe to say we are never returning.
Stayed 1 night in Mar 2024

6/10 Okay

Anayeli

Stayed 1 night in Mar 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 27, 2024
Estimada Srta. AnayeliAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodríguez ContrerasGerente de Servicio a Huéspedes

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room, the hotel staff, the ocean views, overall cleanliness of the dining room, our hotel room and the swimming pools. All were first class. I may have wanted a few more vegan options in the dining room, but the food was great.
Stayed 3 nights in Mar 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 22, 2024
Dear Glen.Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager

8/10 Good

Rosario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it's beachfront. The pool was very nice and clean. Staff were friendly. Food was not great but good, and fruit was fresh. Entertainment was good the 1st night, though the Karaoke 2nd night not kid friendly, crowded and not enough seating provided, we left after 10min.
Stayed 1 night in Mar 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 19, 2024
Dear Rosario.Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager

10/10 Excellent

Derek

Travelled with partner
Everything was great at the hotel, the only 2 bad things I could say would be that they’ve locked the tvs and you can’t get English channels even with staff help. And then the beach is quite deep, you from knee deep to chin deep in about 5 feet from shore. But very great hotel
Stayed 3 nights in Mar 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 19, 2024
Dear DerekThanks for letting us know. We apologize for the inconvenience during your stay as this does not represent our usual standards. We will share your feedback with our staff and implement any necessary changes. We hope you will stay with us again so we can show you our true level of service.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, food excellent, room average
Stayed 8 nights in Mar 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 14, 2024
Dear Valued Guest, MarkIt is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,Ximena Nathaly Rodríguez ContrerasGuest Service Manager

8/10 Good

RAMONA

Stayed 7 nights in Feb 2024
Response from Ximena Nathaly Rodríguez Contreras on Feb 26, 2024
Estimada Srta. Ramona.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodríguez ContrerasGerente de Servicio a Huéspedes

2/10 Terrible

Aleida

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The food was worse than jail food. No flavor horrible quality poor ingredients.
Stayed 2 nights in Feb 2024
Response from Ximena Nathaly Rodríguez Contreras on Feb 12, 2024
Dear guest AleidaHotel Tesoro Manzanillo appreciates the time it took to let us know your comments. Without a doubt it is important for us to know our service deviations to improve the service provided.we regret not having met your expectations regarding service, food and facilities, be assured that these deviations will be addressed by the professionals of each department.For all the above we offer our sincere apologies, and we hope you will give us the opportunity to serve you again in this, your home.Atte.Ximena Nathaly Rodríguez ContrerasGuest Service Manager

6/10 Okay

Luis

Stayed 2 nights in Feb 2024
Response from Ximena Nathaly Rodríguez Contreras on Mar 22, 2024
Estimado Sr. Luis.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodríguez ContrerasGerente de Servicio a Huéspedes

8/10 Good

Hun

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Ximena Nathaly Rodríguez Contreras on Feb 10, 2024
Estimado Hun.Agradecemos el tiempo que se tomó para darnos a conocer su experiencia en Hotel Tesoro Manzanillo. Celebramos el haber cumplido con sus expectativas de calidad y calidez en el servicio.¡De antemano Gracias, esperamos contar pronto con su valiosa presencia!Atte:Ximena Nathaly Rodríguez ContrerasGerente de Servicio al Huésped

6/10 Okay

carol

Travelled with partner
Liked: Staff & service, amenities
Well kept and looked after. Food was ok. Biggest negative is the very very very loud pool during the day 8:30-6:30. You can’t get away from it even in your room. The windows shook. The show almost broke my eardrums too… couldn’t watch it.
Stayed 7 nights in Jan 2024
Response from Ximena Nathaly Rodríguez Contreras on Jan 26, 2024
Dear Carol.Thanks for your honest opinion. We are sorry that your recent accommodation did not meet your expectations. We appreciate your feedback and will share it with our team so we can continue to improve our services. We hope to have the opportunity to welcome you again in the future to offer you a better experience.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager

4/10 Poor

DAMIAN, CHICAGO

Stayed 2 nights in Jan 2024
Response from Ximena Nathaly Rodríguez Contreras on Feb 1, 2024
Estimado Sr. Damian.Gracias por su sincera calificación. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos su calificación y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes

10/10 Excellent

Maricela

Stayed 2 nights in Dec 2023
Response from Ximena Nathaly Rodríguez Contreras on Jan 26, 2024
Estimada Srita. MaricelaAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodríguez ContrerasGerente de Servicio a Huéspedes

8/10 Good

Juan, Tacoma

Stayed 4 nights in Sep 2023

2/10 Terrible

Jonathon

Disliked: Cleanliness, staff & service, property conditions & facilities
Food and service was horrible I checked out a day early
Stayed 2 nights in Aug 2023
Response from Samantha Hernández on Aug 25, 2023
Thanks for your honest opinion. We are sorry that your recent accommodation did not meet your expectations. We appreciate your feedback and will share it with our team so we can continue to improve our services. We hope to have the opportunity to welcome you again in the future to offer you a better experience.Sincerely,Guest Service Manager

6/10 Okay

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms we got were right above the entertainment so it was very noisy and we were not able to rest well, my family all got sick from the food they serve. Hotel is clean and staff is very pleasant, the beach is fantastic!
Stayed 3 nights in Aug 2023
Response from Samantha Hernández on Oct 4, 2023
Dear Raul,Thanks for letting us know. We apologize for the inconvenience during your stay as this does not represent our usual standards. We will share your feedback with our staff and implement any necessary changes. We hope you will stay with us again so we can show you our true level of service.Sincerely,Samantha HernandezGuest Service Manager

2/10 Terrible

Adriana

Stayed 7 nights in Jul 2023
Response from Samantha Hernández on Aug 11, 2023
Estimada Adriana,Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.Atentamente,Gerente de Servicio a Huéspedes

4/10 Poor

Antonio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Samantha Hernández on Aug 7, 2023
Estimado Antonio,Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.Atentamente,Samantha HernándezGerente de Servicio a Huéspedes

10/10 Excellent

Erica, San Bernardino

Stayed 1 night in Aug 2023
Response from Samantha Hernández on Aug 25, 2023
Estimada Fabiola,Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Gerente de Servicio a Huéspedes

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel offered everything I needed and the room was great. I would love to see more food options in the future but really enjoyed my stay.
Stayed 8 nights in Jul 2023
Response from Samantha Hernández on Jul 27, 2023
Dear Brenda,We appreciate you choosing us as your lodging option, thank you for your rating.Sincerely,Samantha HernandezGuest Service Manager

10/10 Excellent

traci

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved our trip here. We really enjoyed the private beach and the pools. One thing i didn't appreciate is that some staff told us we had to pay for wifi and on our last day another staff said oh no its free. So while we enjoyed being unplugged it was hard to keep in touch with family & work. Also i didn't really like the food, i would've enjoyed more variety and FANS, please install fans for the heat and for the flies. The night entertainment was amazing just needed some fans for that heat. Overall we'd go again!
Stayed 4 nights in Jul 2023
Response from Samantha Hernández on Jul 16, 2023
Dear Traci,At Hotel Tesoro our priority is the satisfaction of our guests, we appreciate your comments and appreciate the time you took to write to us. We are pleased to know that you enjoyed your stay with us, it is something our staff are proud of, we hope you will visit us again soon.Sincerely,Samantha HernandezGuest Service Manager

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, room was great, staff were wonderful. The location being on the beach was perfect. The only thing that could be improved upon was stocking of the in room bar fridge daily with water and pop (as we were told that it would be).
Stayed 9 nights in Apr 2023
Response from Samantha Hernández on Apr 24, 2023
Dear Shane,Thanks for letting us know. We apologize for the inconvenience you experienced during your stay as this does not represent our usual standards. We will share your feedback with our staff and implement any necessary changes. We hope you will stay with us again so that we can show you our true level of service.Sincerely,Samantha HernandezGuest Service Manager

4/10 Poor

Mayra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Samantha Hernández on May 7, 2023
Estimada Mayra,Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Samantha HernándezGerente de Servicio a Huéspedes

10/10 Excellent

Michael, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful private Beach
Stayed 2 nights in Mar 2023
Response from Samantha Hernández on Mar 29, 2023
Dear Michael,Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.Sincerely,Samantha HernandezGuest Service Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This is the thrid time we go El Tesoro de manzanillo hotel and all times we have had a great experience, plus the beach is incredible because there are no high waves and the water is on calm most of the time
Stayed 3 nights in Mar 2023
Response from Samantha Hernández on Mar 26, 2023
Dear Francisco,At Hotel Tesoro our priority is the satisfaction of our guests, we appreciate your comments and appreciate the time you took to write to us. We are pleased to know that you enjoyed your stay with us, it is something our staff are proud of, we hope you will visit us again soon.Sincerely,Samantha HernandezGuest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hote fantastic food needs a lot of work
We spent 2 weeks at Tesoro. The building and rooms are lovely as is the pool and incredible beach. Staff were fantastic. My only complaint was the food. The buffets were ok but strictly Mexican food. The two restaurants of Mexican Food and Italian food rotates nightly. We went to Italian and I have to say any meat was grossly over cooked and the pasta was crunchy. I know they r trying but it was bad. We were maybe one couple of 4 that were from North America. It was all Mexican travellers who are so nice and we enjoyed it.
Stayed 14 nights in Feb 2023
Response from Samantha Hernández on Mar 15, 2023
Dear GuestThank you for your feedback, your opinion is very valuable to us in order to increase the quality of our attention. In our team at Hotel Tesoro we are very committed to offering a quality service, promptly attending to areas of opportunity.We apologize for the inconvenience you experienced during your stay as this does not represent our usual standards. We hope you stay with us again so we can show you our true level of service.Sincerely,Samantha HernandezGuest Service Manager

2/10 Terrible

Mamdouh

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is worst hotel I been in my life, rooms are very old, beds are not comfortable at all ( I was waking up every morning with neck and back pain ), food quality is baddddd, my friend get harassed by one of the stuff ( he kept calling the room to ask if she want free massage ), the beach are is the worst in Manaz
Stayed 1 night in Mar 2023
Response from Samantha Hernández on Mar 12, 2023
Dear Mamdouh,We really appreciate your opinion, it is very valuable to us and our service. It would help us a lot to have a more specific feedback on your stay to be able to correct our areas of opportunity in a timely manner and give you a personalized follow-up. Sincerely,Samantha HernandezGuest Service Manager

2/10 Terrible

Mamdouh

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old ( feel like poor hotel from 1980), food is very very bad ( everything is not etable )
Stayed 6 nights in Mar 2023
Response from Samantha Hernandez on Mar 8, 2023
Dear Mamdouh,Thanks for your honest opinion. We are sorry that your recent accommodation did not meet your expectations. We appreciate your feedback and will share it with our team so we can continue to improve our services. We hope to have the opportunity to welcome you again in the future to offer you a better experience.Sincerely,Guest Service Manager

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
La playa estaba muy linda, las actividades para niños nos gustaron mucho, pero en la zona de sombrillas había algo de basura y me encajé un palillo en el pie.
Stayed 2 nights in Mar 2023
Response from Samantha Hernández on Mar 8, 2023
Estimada Andrea,En Hotel Tesoro nuestra prioridad es la satisfacción de nuestros huéspedes, agradecemos sus comentarios y valoramos el tiempo que se tomó para escribirnos, por nuestra parte los tomaremos en cuenta como área de oportunidad para una mejora de servicio deseando contar con una nueva oportunidad de atenderle y mejorar su experiencia pasada.Muchas gracias.Atentamente,Gerente de Servicio a Huéspedes

2/10 Terrible

Bernardo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly everything was horrible especially the food . On 2 separate occasions the food was spoiled I’m currently with a horrible stomach ache. The pillows were horrible the beach sucks big time. It’s just not worth it you are better off spending a lil more for a better place bc you are going to have to go out to eat anyways trust me stay away
Stayed 3 nights in Dec 2022

10/10 Excellent

Hilda

10/10 Excellent

Cruz Maria

Travelled with family
Liked: Property conditions & facilities
Very
Stayed 7 nights in Oct 2022

4/10 Poor

Gricelda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They do not have room service No answer the phone I called to reception to ask a question never answer
Stayed 1 night in Aug 2022

8/10 Good

Diego, Salt Lake city

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok, but not yo be a 4 starts hotel
Stayed 1 night in Aug 2022

2/10 Terrible

Steven

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
While in Mexico...tried to call them numerous times due to need to cancel....couldnt get through BEfORE the deadline, ended up LOSING our deposit....THEY WOULDN'T REFUND OUR CANCELLATION FEE
Stayed 2 nights in Aug 2022

8/10 Good

Caro

Stayed 1 night in Aug 2022

10/10 Excellent

Reyna

Stayed 1 night in Jul 2022

6/10 Okay

Berta

Travelled with family
Liked: Cleanliness, amenities
Beach is in walking distance
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in junior suite with 3 balconies ocean view it was amazing loved everything !
Stayed 1 night in Jul 2022

4/10 Poor

Luis

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too hot, they need more fans or A/C in lobby area, show room, and night bar. They also need more staff at bar at night. There was like 50 people at bar with long line and only 1 bartender in horrible heat, we could not enjoy there amenities, they did not have the proper ventilation or staff.
Stayed 2 nights in Jul 2022

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Mirtha E

Stayed 4 nights in Jun 2022

6/10 Okay

Araceli

Travelled with family
Lots of choice of food beautiful place. But when it comes to help you with issues o manager on site .
Stayed 3 nights in Jul 2022

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones
The place was nice. First floor not so great to enjoy the ocean view. And didn’t like the fact that no hot water to shower
Stayed 2 nights in Jul 2022

10/10 Excellent

Juan, Cicero

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I was amazed that food was actually great!
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Stayed 5 nights in Apr 2022

10/10 Excellent

Bernardo

Stayed 3 nights in Jun 2022

6/10 Okay

Esperanza

Stayed 1 night in May 2022

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. Rooms are dirty. Not enough food at the buffet and when brought up to managers attention they said nothing could be done
Stayed 3 nights in Jun 2022