Note fondée sur 669 évaluations vérifiées
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 17 mars 2024
Deceptive. Was warned about construction during the hours of 10am-6pm. Was not warned about the following: I was right next to the construction and would be waking up to scraping of the walls and drilling at 8am. No fridge. No hangers. Toilet didn’t work properly. Smelled like paint because it was just painted. Staff was nowhere to be found. Staff wasn’t apologetic. Come back in a year when it’s all done. Stay off the 3rd floor for now because they are doing it all everywhere. 2nd floor is probably next because it needs work. No idea about the first floor. As an aside, it was probably the worst breakfast I’ve ever had at a Hampton. I’ve been fine with them for enough times. This place was a a disaster.
par un voyageur vérifié
Publié le 17 mars 2024
The rooms were extremely filthy. There were complaints of bed bugs and it smelled horrible. We left and requested a refund.
par un voyageur vérifié
Publié le 26 févr. 2024
When I arrived at the hotel they did not have the suite I paid for and gave me a smaller room. The room smelled like urine. It was not a good experience. Don’t recommend staying here.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniel,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur vérifié de cypress
Publié le 25 févr. 2024
It was under renovation but what bothered me the most is I PAID for two queen size beds and at the time it showed that 8 were available. After a long drive and at check in they had none available and I had to share a bed. There was no communication at any point that I wouldn't get what I PAID FOR IN ADVANCE!!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Aaron,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur vérifié
Publié le 21 févr. 2024
This is a local hotel for us. We needed room for a few nights while work was done on my home. I would refer to anyone staying here.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jessica,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
par un voyageur vérifié
Publié le 19 févr. 2024
The noise
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sheryl,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur vérifié
Publié le 18 févr. 2024
Very nice
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gimena,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
par un voyageur vérifié
Publié le 12 févr. 2024
Very spacious and clean. Perfect stay for my family.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ashlyn,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
par un voyageur vérifié
Publié le 4 févr. 2024
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
par un voyageur vérifié
Publié le 14 janv. 2024
The beds were not comfortable and squeaked every time you rolled over. Someone had a dog that was barking.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Stacy,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.