Note fondée sur 696 évaluations vérifiées
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 20 mai 2024
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur vérifié
Publié le 19 mai 2024
Faucet handle fell off in tub. Water spicket in tub almost fell off. Hair on side of tub and wall. Uncomfortable bed. Road noise so loud had to buy earplugs to wear at night.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Paula,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur vérifié
Publié le 18 mai 2024
the parking is small for the property and the a/c in the room would not turn down. it was stuck at 75.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur vérifié
Publié le 13 mai 2024
Attendant on duty @ check out when I arrived was not present at front desk. I arrived at 1am, rang the front door bell 5 times before she showed up to open the door. She was very rude, and did not apologize for not answering in a timely manner. Will not stay here again.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Perla,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur vérifié
Publié le 12 mai 2024
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Commentaires de Gestion de l’hôtel
14 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shannon,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
par un voyageur vérifié
Publié le 9 mai 2024
Customer Service!
Commentaires de Gestion de l’hôtel
10 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angela,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
par un voyageur vérifié
Publié le 6 mai 2024
Excellent service
Commentaires de Gestion de l’hôtel
7 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jose,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
par un voyageur vérifié
Publié le 6 mai 2024
Everything
Commentaires de Gestion de l’hôtel
7 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lorenzo,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur vérifié
Publié le 28 avr. 2024
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kelsey,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
par un voyageur vérifié
Publié le 22 avr. 2024
Everything thing was terrible
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
