Note fondée sur 689 évaluations vérifiées
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 9 mai 2024
Customer Service!
Commentaires de Gestion de l’hôtel
10 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angela,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
par un voyageur vérifié
Publié le 6 mai 2024
Excellent service
Commentaires de Gestion de l’hôtel
7 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jose,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
par un voyageur vérifié
Publié le 6 mai 2024
Everything
Commentaires de Gestion de l’hôtel
7 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lorenzo,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur vérifié
Publié le 22 avr. 2024
Everything thing was terrible
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur vérifié
Publié le 20 avr. 2024
Commentaires de Gestion de l’hôtel
10 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Aaron,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur vérifié
Publié le 17 avr. 2024
The room was really hot and beds were really uncomfortable
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,It is disheartening to hear about your experience. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.
par un voyageur vérifié
Publié le 16 avr. 2024
The window was broken and so the road noise was horrible. Couldn't sleep very well.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dustin,We regret the inconvenience caused, also you had restless nights due to a noisy road. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. We also ensure to accommodate you with a room distant from the highway on your next visit. Our Team hopes to serve you better in the future.
par un voyageur vérifié
Publié le 11 avr. 2024
Being the weekend before the total solar eclipse, the hotel was pretty full and the staff was kept busy. Raji manned the front desk on Sunday morning (by herself) and she was amazing when it came to handling the variety of crises that arose that day, from a broken hot water pipe resulting in the fire alarm going off in the dead of night (and the loss of hot water to guests the next morning), to a problem with a broken bed in our room. She kept her head and calmly kept us informed. I can't say enough good about her.
The rest of the front desk staff was equally gracious and helpful. We appreciated their efforts to make our stay comfortable.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Verlyne,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
par un voyageur vérifié
Publié le 10 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Marco,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
par un voyageur vérifié
Publié le 7 avr. 2024
Toilet didn’t flush and no hot water on the second day. I know it’s under renovation, but the construction crew and/or hotel can keep the work zone “cleaner” since you walk through it to get to your room.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
