Junior Room
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Reviews of Hotel Carretero

3.5 out of 5
Hotel Carretero
Carrera 23 - 35A 31, Manizales, Caldas

Reviews

8.2

Very good

Rating 10 - Excellent. 60 out of 133 reviews" "
Rating 8 - Good. 41 out of 133 reviews" "
Rating 6 - Okay. 17 out of 133 reviews" "
Rating 4 - Poor. 11 out of 133 reviews" "
Rating 2 - Terrible. 4 out of 133 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Jose Antonio

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel looks and feels outdated. Starting with the one-person size elevators to the lack of A/C in the rooms. The hotels need a lot more maintenance and better housekeeping. The staff was friendly and did their best with what they had. I don't think I will be staying here again.

4/10 Poor

Pierre

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unbearable heat in room. No air conditioning, no fan, no way to get cool. Front desk manager, Ms Dora, refused to resolve or give discount.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2023

8/10 Good

JUAN SEBASTIAN

Stayed 3 nights in Jan 2023

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

8/10 Good

Lidia

Travelled with family
Liked: Staff & service, property conditions & facilities
El hotel es muy frío, en los pasillos se demora en encender la luz, muy pequeño el ascensor, el desayuno regular pero el almuerzo y la cena excelentes
Stayed 4 nights in Jun 2022

8/10 Good

Tiberio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and clean
Stayed 3 nights in Jun 2022

10/10 Excellent

Dulce

Stayed 4 nights in Mar 2022

10/10 Excellent

harald, Oakville

Liked: Cleanliness, staff & service
Close to Centre of City. Clean and Pleasant Staff. The Gym is great also.
Stayed 3 nights in Jan 2022

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 1 night in Jan 2022

6/10 Okay

MIRYAM

Stayed 5 nights in Dec 2021

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Thais

Stayed 2 nights in Dec 2021

8/10 Good

Baltazar

Stayed 1 night in Dec 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Carretero
This is the best hotel in downtown Manizales, very convenient location and close to El Cable and all interesting spots in the city. My stay was amazing
Stayed 1 night in Dec 2021

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was good and pleasant. Room was great as well as housekeeping. Breakfast on the weekend was way better than on Monday, which had bare minimum items to eat.
Stayed 3 nights in Oct 2021

10/10 Excellent

beatriz

Stayed 4 nights in Oct 2021

4/10 Poor

REENS, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia indicaba que tenia Parking incluido, pero es muy limitado y la mayoría de carros quedan en la calle. No tiene cajones para ropa; solo unos ganchos. La caja fuerte es vieja y no funciona.
Stayed 1 night in Oct 2021

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too loud because of the noise outside
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Gym, pool and wet area were not working at the time of our visit
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the worst experience in my life, manager Dora Julia called the cops to make me pay for a few drinks, on the 2nd day of my 3 days prepaid trip, then she kicked me out for no reason. same cops picked me up and keep in their station overnight, released in the morning and stole my passport, new cell phone and other property, I checked in the hospital with heart attack, hospital requested my passport and called the cops to deliver it, they did, but kept my other property, I hate hotel carretero, manizales cops and the manager Dora Julia who started that nightmare ! if you want a heart attack - book this sheet hole ASAP !!!
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Its not a place that reflects its ads or website. Very disappointing.
Stayed 8 nights in Oct 2019

10/10 Excellent

Patricia, Washington DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food and the buffet style meals. The views are lovely; the staff is kind, helpful and friendly. The location is excellent: one can walk to the Fundadores mall which has everything and also to downtown Manizales with its gorgeous cathedral and many other landmarks.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, the food great and the service was one of the best
Stayed 3 nights in Apr 2019

8/10 Good

Brian

Liked: Cleanliness
OK hotel
The hotel was OK for the price. We had an event in Manizales and did not stay for long in the room, so it met our expectations.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Hotel Carretero on Dec 11, 2018
Muchas gracias!, esperamos atenderle en una próxima visita!

8/10 Good

Hector, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It´s OK, i´ll recomend this hotel. Good breakfast, room clean, Enough for a two day stay
Stayed 2 nights in May 2018
Response from Experiencia y Servicio al Cliente on May 15, 2018
Thank you very much for choosing us and sharing this important experience. ¡See you soon!

10/10 Excellent

Brian , Fountain Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Front desk was very attentive to all my needs... Luisa is wonderful! She assisted me in getting to the hotel even though it was an hour away. The hotel is close to the mall and many other places of interest. I really enjoyed my stay! Breakfast is free with a limited selection of items. Eat just enough to get you through the morning because there are so many restaurants close by...
Stayed 6 nights in Mar 2018
Response from Hotel Carretero on Apr 20, 2018
Thank you so much for your opinion. You are very welcome at the hotel.

4/10 Poor

Francisco, Atlanta GA

Disliked: Cleanliness, room comfort
Excessive and constant noise, impossible to sleep
I was assigned room 425, facing the main street. The noise did not stop ever until I couldnt sleep anymore and called front desk. A guy was sent up to help me move to another room in the same floor. The noise from the elevator, the echo from the hallways could be hear everywhere, the TV, and music from other rooms, could be heard on the hallway. He called down, and they told him to take me to room 605, 2 floors up from where I was originally assigned. I must admit the noise was not as bad, really was peacefull.. The downside was that the room was very dusty and even though I could sleep, I woke up with a runny nose due to allergy.
Stayed 1 night in Mar 2018
Response from HC on Apr 5, 2018
En nombre del HOTEL CARRETERO Y HOTEL TERMALES DEL RUIZ, queremos ofrecerle nuestras mas sinceras disculpas por el inconveniente causado durante su estadía. Recuerde que todas las sugerencias son muy bien recibidas y estaremos trabajando en como mejorar todos nuestros procesos con el fin de brindarle una experiencia mucho mas agradable. Esperamos atenderla nuevamente en su próxima visita y convertirlo mas amigable y amena. Muchas gracias!

6/10 Okay

Aurora

Liked: Staff & service
Hotel going thru a rehab project.
Too bad our booking was at same time hotel is doing renovations. Noise, dust somehow prevent us from better enjoy this traditional hotel.
Stayed 3 nights in Dec 2017
Response from HC on Apr 7, 2018
En nombre del HOTEL CARRETERO Y HOTEL TERMALES DEL RUIZ, queremos ofrecerle nuestras mas sinceras disculpas por el inconveniente causado durante su estadía.Recuerde que todas las sugerencias son muy bien recibidas y estaremos trabajando en como mejorar todos nuestros procesos con el fin de brindarle una experiencia mucho mas agradable. Esperamos atenderla nuevamente en su próxima visita y convertirlo mas amigable y amena. Muchas gracias!

10/10 Excellent

Marianella, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown
Excellent service, very nice people, very clean, very nice view
Stayed 1 night in Nov 2017

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and pleasant stay
Excellent stay, clean, quiet and comfortable. Hotel restaurant was ok. Easy access to taxis from location. Stayed with my wife and in laws, with no complaints. Good value Hotel.
Stayed 1 night in Dec 2017
Response from HC on May 28, 2018
En nombre del HOTEL CARRETERO Y HOTEL TERMALES DEL RUIZ, queremos ofrecerle nuestras mas sinceras disculpas por el inconveniente causado durante su estadía.Recuerde que todas las sugerencias son muy bien recibidas y estaremos trabajando en como mejorar todos nuestros procesos con el fin de brindarle una experiencia mucho mas agradable. Esperamos atenderla nuevamente en su próxima visita y convertirl@ mas amigable y amena. Muchas gracias!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Roberto

Disliked: Room comfort
Convenient hotel
Poor attention to details.

8/10 Good

ANDRES

Liked: Cleanliness, staff & service, room comfort
Good place to stay
Overall it's a good hotel. A little old but renovated. Very friendly and helpful staff

10/10 Excellent

Steven, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expliring
Great location bear cable y central commercial staff was great

8/10 Good

E, S.F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got a good view of the city.
The hotel staff were very friendly and welcoming. There are computers you can use in order to use for your business if you forgot to bring one. The servers in the restaurant were helpful.

4/10 Poor

GERARD, nazareth pa usa

Disliked: Cleanliness, property conditions & facilities, room comfort
hummmmmm
had to move from jr suit, not cleaned well, shower and tub terrible.and pay extra to stay in presidents suit , for a presidents suit it was so so at best...said they had transportation to airport i had to get a taxi and pay it myself because i left 530am...is close to a few good things.. buttttt.. the rooms have to be renovated big time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
My visit was a short overnight. But experience was very good. Great room and sleeping. Breakfast was very good. Staff was helpful and with great service. I have no negative comments.

4/10 Poor

Andres, miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No sur old
The Staff was very good , very friendly , the facility needs work

6/10 Okay

A Traveler, USA

Disliked: Property conditions & facilities, room comfort
Not terrible
Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.

10/10 Excellent

virlen

Bueno
Stayed 1 night in Feb 2024

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El Carretero sigue siendo la mejor opcion en la ciudad. Lo mejor del hotel es su personal de servicios. Todos muy atentos y prestos a ayudar.
Stayed 1 night in Feb 2024

10/10 Excellent

Gloria I.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sitio especial para llegarb
Muy bien todo . El desayuno súper agradable
Stayed 1 night in Nov 2023