Lobby sitting area

Reviews of Royal Bellagio Hotel

3.5 out of 5
Royal Bellagio Hotel
5010 P Burgos Street, Poblacion, Makati

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 105 reviews" "
Rating 8 - Good. 39 out of 105 reviews" "
Rating 6 - Okay. 12 out of 105 reviews" "
Rating 4 - Poor. 8 out of 105 reviews" "
Rating 2 - Terrible. 11 out of 105 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pro active and friendly
Stayed 1 night in Dec 2023

8/10 Good

Brandon L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I frequent Cafe Cubana for drinks and live band on our visits sinxe 2022. We didn't realize there was a hotel in the building. The hotel is quite nice for the price. As we only need a room to sleep, RBH is good enough. We will definitely stay on our next trip.
Stayed 10 nights in Nov 2023

4/10 Poor

Jason

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed there for three nights two nights of it. I got to sleep because they transferred me to another room. It is very noisy. The water pressure sucks and the staff is really nice otherwise unless I have to stay there I would only stay for one night otherwise I would look for a new location. It’s right on the perfect street to be on but it’s really noisy at night all day long all night long.
Stayed 1 night in Dec 2023

6/10 Okay

Jason

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
This is my first time in Makati and I’m staying at the Royal Bellagio at first, it seemed fine till it became nighttime it’s super noisy. The windows did not shut all the way and the water in the bathroom was zero pressure and the showers seem to get water all over the floor but on the other side, the staff the front desk change my room from the fifth floor to the 15th floor. The noise was a little bit less of noisy, but the pressure of the water was still no pressure if I come back I definitely would be on the 15th floor if you want to sleep if you don’t mind not sleeping by all means stay on the bottom floors and you won’t get any sleep due to the noise on this road
Stayed 2 nights in Dec 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
very convienent location , food, nightlife, shopping
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the location
I was very disgusted at the condition of the hotel. They had a beautiful and clean lobby but the room was awful. Only one key so it was never cool when you came in and the sheets had been sown and patched there was a half dozen cockroaches that moved when i touch certain things. One towel and tiny little bar of soap and an impossibly difficult bathtub that was filthy with slippery mildew. They also did not have a working elevator which was awful because I was drenched in sweat before i got up to my hot room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Totti-Mikael

Stayed 2 nights in Mar 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 years later
Stayed 3 nights in Feb 2023

6/10 Okay

Jeffrey

Rather disappointing
This was my first time staying at this property, though I frequently stay in other nearby hotels when in Makati. I had high expectations for this hotel, based on the photos displayed on the website and the reviews. I was a bit disappointed. I would like to note that it is in a great location, right on the corner of P. Burgos St. and Durban and that everything you could want/need (restaurants, clubs, bars, 7-11, etc.) is close at hand. The Filling Station restaurant, accessed via the hotel elevator on the 2nd floor is a consistent and reliable, though not inspired, choice and the Cubana Cafe on the first floor had live music every night. The photos on the website do not accurately depict the hotel. The room I had, though a corner unit with 2 sets of windows, was rather dark and drab. Walls are painted an odd, and somewhat unsettling shade of green, and the dark furniture contrasts poorly. It should be noted that there is NO in-room safe. The shower head had a mind of its own and sprayed water everywhere, resulting in a flooded floor every time I showered. Limited channel line-up and a very small flat screen TV. The cable/satellite was intermittent and I had to have hotel staff come to the room at least once during the 3 nights that I stayed there to reprogram the system. Though I did not use it, and in fact didn't even touch it because I have a full beard, the hotel staff insisted on charging me for the disposable razor provided. Annoying and I won't book again.
Stayed 3 nights in Feb 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

James

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Nice and comfortable Just a bit dusty with all the memorabilia on the walls
Stayed 5 nights in Jan 2020

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities, room comfort
allow tiem to get there
Central locations, horrendous traffic getting there, out side is loud but rooms are quiet
Stayed 1 night in Jan 2020

6/10 Okay

albert

Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel in the middle of red light district. Convenient and budget friendly hotel if that's what you are looking for. I stayed there with my Filipina wife and her sister and when checking out the reception assumed my family were my guests from the red light district even though we all arrived there at 1:00pm carrying luggage. We only booked this hotel cause it was cheap and close to where we were visiting but regardless the hotel reception was not justified in assuming my family were local prostitutes and requesting I pay an extra fee for them. My room was prepaid online for 3 adults in my room. Hotel reception did not review hotel check-in paperwork prior to causing shame to my family and requesting I pay an extra fee. I did not expect to be insulted by this hotel considering my bill was paid in advance. This was very unprofessional and a great lack of pride on behalf of the hotel. ALL FILIPINAS ARE NOT PROSTITUTES !!! Maybe if the staff continues to believe this way then maybe they should be careful that someone would think that their mothers and wives and daughters and even the women that work at the hotel are prostitutes also. Besides that drama the hotel is clean and the other hotel staff were friendly and very helpful. Restaurant is not a real restaurant. Any food you order will take at least 45 minutes because another location prepares it and delivers it from another location.
Stayed 2 nights in Jan 2020

4/10 Poor

MICHAEL

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bed was hard as a rock. I have bad back pain from it. The shower leaked all over the floor every time you used it. The bathroom sink also leaked all over the floor, so my towels were always soaked. Housekeeping stole a bottle of vape juice from my room and lost my wife’s shorts, but the front desk couldn’t care less. There’s a sign in the bathroom that reads “water not potable.” (Kinda scary) MOST of the staff was great. The elevator guys are awesome and everyone else always greeted me with a smile. The people at the desk need to be fired. Very rude and not friendly at all. I was charged almost 100.00 USD for 2 bottles of water and a couple chocolate bars. Did I mention they lost my wife’s shorts and someone stole a bottle of juice outta my room? Great location for the night life, but there are zero amenities there.
Stayed 20 nights in Jan 2020

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on P. Burgos
Royal Belagio is at the center of the action and the rooms are really in good shape.. It's got two good restarunts, and the staff are really helpful
Stayed 1 night in Jan 2020

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean with excellent customer service..
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

2/10 Terrible

Gregory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not good
They advertised services that were not offered, the water pressure was pitiful, the front desk staff were very condescending, and lastly the air conditioning in the room was inadequate.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, very well priced. Right in the heart of the action but quite rooms.
Stayed 1 night in Dec 2019

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay
Stayed 2 nights in Dec 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where you want to stay and how you want to stay
Stayed 2 nights in Dec 2019

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good in perfect location
Much better than I expected. Perfect location and two great restaurants.
Stayed 2 nights in Dec 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
Hate the new restaurant rules, TV broken entire time, slow respond and slow elevator. Staff always smiling though
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Room not ready when i got there at 9.30 might.having booked well in advance they had a Superioir room but the bath tub was faulty I said if the shower worked it was fine. They sad they would give another Superiour room next day never happened 3rd day had to ask for room to be clean. 7 days only clean twice On check out took 15 mins to check room when then said i took a hanger from the wardrobe and a beer.i did not. The guy checking the room came 10 mins later and went to a couple of his mates and the guy cleaning for a chat before comming to rec desk.he had a can of beer in his hand and said it was not hotel stock..i did not use the beer. I guess they found the hanger they were now only charging 80 php for the beer The recpt then gave me back my deposit less 80 php and asked me sign two pieces of paper to say I was happy .that did no hapen
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

CHARLES

Stayed 4 nights in Oct 2019

2/10 Terrible

russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
I would not stay in this hotel ever again. When I checked in, they gave me a room on the 17th floor and the next morning, shut down all elevators. My room although on the 17th floor, seemed to amplify the noise from Burgos street and I couldn’t get any sleep
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
they accused me and charged me extra for smoking in room this did not happen
Stayed 1 night in Sep 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

8/10 Good

jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great large room, bed, fluffy pillows, clean. Staff, security, most attentive. If central location in Makati nightlife is priority this place is for you. My room was on 12th floor and hardly any noise. Best hotel i've stayed in asia. Restaurant on first floor and adjacent are the best in area. If i had to nit pick then the one elevator is slow. But it was working during my stay. Sure beats using stairs. My hotel priorities are basics and affordability. Bellagio is a step up from my usual. Well priced for the area.
Stayed 3 nights in Aug 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the money
This is an adult friendly hotel. You enter the hotel through an open air bar restaurant. Which, depending upon the time of day or night can be quite lively. The hotel front desk is on the second floor. Rooms are clean and the staff courteous. At night and through the morning various foreigners and entertain each other in the bar/restaurant. Security is tight. This is Burgos street, an area where numerous girlie bars, masseuses, ladyboys and ladies looking to exchange their assets for a little cash walk the streets. If you don't want to be bothered you don't have to be. Staff make sure of it. And no one gets upstairs without being a guest or a guest of a guest. It's a good option for a quick stay. Or a boy's get away.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Overall, good staff. The room had an old air conditioner that did not cool the room. When you come back to the room, the room is extremely hot as the power to the room is off when you are not there...
Stayed 5 nights in Jul 2019

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. The elevator sometimes was a bit slow. But overall not bad
Stayed 3 nights in Jun 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for adults
Great rooms and service. Right in the center of the bar scene. Not really for family trips with children. But for adults it’s the best. And I’ve stayed at several hotels in makati
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great if you are single. Smoking is permitted. Only 1 elevator. Good location for bars nightclubs.
Stayed 3 nights in Apr 2019

2/10 Terrible

Doug

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I have stayed here many times but will now be looking for a new hotel to stay while I am in the Burgos area. The lift is not working so I had to walk up and down 7 flights of stairs each time I arrived or left the hotel. They offered not even an apology for the inconvenience. I stayed there 3 days this last trip and my entire floor did not get maid service on one day. The hallways were littered with room service dishes and towels. When I arrived, they refused to let me park my car just because of a communication problem between their security and their lot attendant. There are many options around the Burgos area. I’m there at least 4 times a year but I will no longer be staying at the Bellagio. They lost my businesd
Stayed 2 nights in Feb 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great place , but staying on the 8 th floor and no elevator sucked.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Was told I had no resevatiom. Showed them written confirmation. Only had room on 8th floor. Elevator not working. I am disabled 64 year old using a cane. Called main office and arranged room in another hotel (1988) owed by co. Walked there. No room. Was. Sent to 3rd hotel (astor) room was not satisfactory. Went back to Royal Bellagio. Found resv and gave room on 4th floor.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator out of service are you kidding me??? My room was on the FIFTEENTH FLOOR. The bellhop was willing to carry my bags up the STAIRS (the stairwell are not air conditioned) which was nice, but that didn't change the fact that I was a sweaty mess when I reached my room. Then got into the room only to discover that the WiFi also didn't work. Overall, this place was an absolute disaster. The staff were friendly as none of the foregoing was their fault. That's really the only nice thing I can say about this place.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The elevator was broken the entire time I was there. I should have been told before hand and given an opportunity to book another hotel with a full refund. The Staff did their very best, and they cannot be faulted.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My location that I stayed the elevator did work and they put me on the 8th floor and so I tried to not go out as much. Overall my experience was good.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff - clean room. Cocktail lounge very nice.
Stayed 2 nights in Dec 2018

4/10 Poor

JONGOOK

Disliked: Staff & service
Overall the room condition was so so. Elevator was not working from day 1. Hotel said they will fix it on Monday, but has not been fixed until I leave one week later. Due to the location, the street noise has impacted the room quietness.
Stayed 8 nights in Dec 2018