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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
The Pan Pacific Manila occupies the entry level and floors 7–21 of a modern tower block and provides butler service to all guests. Its top-floor Pacific Lounge occupies the entire floor, with views over Manila Bay, the city, and an outdoor rooftop garden with gazebo. It also incorporates a bar, restaurant, and billiards table. An outdoor pool has attached spa bath and several sun decks with views over the city.
Valet parking:
Complimentary valet parking is available in an off-site, secure, and covered garage.
Self parking:
Complimentary parking in an on-site, secure, and covered garage.
Fees subject to change without prior notice.
The Pan Pacific Manila has a center offering comprehensive business and secretarial services, and three offices for guest use. A range of business equipment is available for hire, but use of cell phones is complimentary. Conference facilities include a ballroom of 457 square meters (4,917 square feet) complemented by several other meeting rooms of varying sizes. Click the link below for more details.
Business center: The Pan Pacific Manila's business center, located off the lobby, is equipped with computer terminals that have high-speed internet access (surcharge), printers, and phones. The offices can be rented per hour or per day. The business center provides a full range of business, secretarial, and translation services. Printing, binding, courier service, faxing, scanning, and messenger services can also be arranged. The business center also offers complimentary use of a cell phone (subject to availability).
Conference/function room(s): The Pan Pacific Manila's conference rooms, located on the seventh floor, share a breakout area wrapped around the sunken pool courtyard, and have access to the pool's mezzanine sun deck. The Pacific Grand Ballroom is 457 square meters (4917 square feet) and holds 410 people in theater configuration, 270 in classroom configuration, and 220 for banquets. It can be subdivided into five smaller spaces. The Conference Suite is 118 square meters (1270 square feet) and is suitable for 120 people in theater configuration and 80 in classroom configuration. Two boardrooms of 42 and 53 square meters (452 and 570 square feet) hold 30–40 people in theater configuration or 15–25 in classroom configuration.
Room Amenities
Rooms
The Pan Pacific Manila has 236 guestrooms with views over the swimming pool, Manila Bay, or city. Guests have access to a complimentary butler service providing in-room ironing, shoe shines, unpacking, packing, and shopping on request.
Beds feature pillowtop mattresses. Amenities include minibars, refrigerators, kettles, coffee/tea makers, and complimentary bottled water. Wake-up calls come with complimentary tea and coffee service.
Cable/satellite TV offer pay movies and more than 50 channels, including CNN, BBC World, Star, National Geographic, Discovery, Lifestyle Network, ESPN, Disney, and Bloomberg. There are also channels in Spanish, Arabic, Korean, German, Japanese, Chinese, and French. Wireless high-speed Internet access is complimentary.
Bathrooms include makeup/shaving mirrors and separate showers and tubs. Complimentary bath salts are provided.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Pacific Lounge - Serves international and national fares for breakfast, lunch, and dinner daily. Signature dishes include Gingered Shrimp Summer Roll, G and G Salad, Chicken “Country Style,” and Mango Tart. Encompasses the top floor of the hotel (more than 12,000 square feet). Facilities include meeting areas (complimentary use for registered guests), a separate lounge, a dining area, a bar, and a rooftop garden with gazebo. Floor-to-ceiling glass walls wrap around the lounge, offering city and Manila Bay views. Complimentary wireless Internet access is available.
Lobby Lounge - Serves a selection of freshly squeezed juices, teas, coffees, wines, beers, and cocktails. Offers international cuisine. Signature dishes include Seared Scallops with Ginger, Braised Lamb Shank, Soya Hijiki Broth "Provencale," and Mango Tart. Accommodates up to 25 guests. Open daily from early morning until just past midnight.
Poolside Bar - A counter set amidst a tropically landscaped pool area, with food and drinks available upon request. Open daily from early morning until late night.
Adriatico Square - Comprises four floors of restaurants, snack bars, entertainment centers, and shops. Features a grand marble staircase, glass elevators, and underground parking. Breakfast, lunch, and dinner are available.
Recreation
The Pan Pacific Manila has a kidney-shaped outdoor pool and attached spa bath located on its sixth-floor terrace. It is surrounded by a mezzanine level of tiled and wooden decks providing views over Manila Bay and the city. A small, enclosed (air-conditioned) fitness centre provides a range of fitness equipment. Hotel guests also have complimentary access to Slimmer's World in Adriatico Square, a small mall incorporated in the lower floors of the hotel building. It provides fitness equipment, and classes in pilates, yoga and aerobics, as well as a spa bath, steam room, massages, and facials.
Many of the city's large shopping malls provide various forms of air-conditioned recreation, including children's playgrounds, ice rinks, bowling alleys, and sports centers. Within the city, there are limited opportunities for rowing and sailing on Manila Bay, just two blocks from the Pan Pacific Manila. There are also several golf courses within the metropolitan area, including Manila Golf & Country Club and the Wack-Wack Golf & Country Club. Closest to the Pan Pacific Manila (2 km or 1.5 miles) is Intramuros Golf Club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 99) · See more Pan Pacific Manila reviews
out of 99 reviews
“Butler Service Unrivalled”
The Pan Pacific Hotel, Manila lives up to its reputation for high quality service. The rooms are very well appointed and maintained. A particularly good feature is the highly efficient group of butlers who attend to guests requirements. They are capable of dealing with complex requests and are a cut above the ordinary hotel staff. Security in the hotel is good with armed guards outside and a security key system for all lifts and doors. This is needed as the area around the hotel attracts peddlers, beggars, et al ; however this is not a major hassle except late at night. I never felt threatened or unsafe in the area of Malate.
“Good hotel in a good area”
This was a nice, comfortable hotel. The butler service was impressive. The only thing I had an issue with was the fact that they charge for you to use the computer in the business center. Considering that they offer free wi-fi in the rooms, that did not make much sense to me.
“Best Ever”
This hotel puts any hotel Ive ever stayed at to shame. The service was extraordinary. The workers couldnt do enough for us. Here is the key difference; in the USA, when you ask someone to help you, if it isnt their job or field that is what they say, like: "sorry, but I dont handle that". At the Pan Pacific, if you ask someone something and it isnt their job, they make sure they connect you with the correct personnel or find out how to take care of it themselves. As I already said, "EXTRAORDINARY".
“excellent hotel”
The satff can not do enough for you at this hotel,everyone is polite and helpfull,and the hotel exceeds all expectations and is ceratinly 5 star.....
“Very Nice. Very friendly. Top choice”
We spent 2 nights in Manila for New Year before heading down to Borocay. The hotel is in a handy position with a few nice bars/restaurants nearby. Also, only a couple of hundered yards from a huge shopping Mall. Staff were incredibly friendly and our room was superb. Breakfast very extensive and is had on the 21st Floor giving great views. This hotel was great value and we would happily use it again. Not the place to spend more than one or two nights ( nor is anywhere in Manila ) but for a break on the way through, it was excellent.
“A must try hotel!”
I actually booked this hotel based on it's reviews. Didn't really know what to expect when I checked in, but I was definitely impressed when I got there. Security to the facility is excellent--guards outside will check each vehicle entering its facility, and people are check with a wand detector and ladies purses checked as well. I got the rate that included the breakfast buffet and I was pleased with the offerings they had. The butler service was great and I was reminded by my butler upon check-in to my room that he can get my shoes shined at no cost (well, you should at least tip.) Besides the facilities restaurants and cafes, there are plenty of other restaurants within walking distance of the hotel. Overall, I was very pleased with this hotel and its staff and would highly recommend this place. Time will only tell whether they keep the same level of service, as well as other guests providing progress reports.
“My favorite hotel in Manila”
Always stay there when in central Manila. Great hotel, great price, and love the location in the center of the Malate nightlife.
“Excellent stay”
I've tried several hotels in Manila and always end up returning here.
“Manila Malate Area”
I would like to add a special note in regards to this Hotel, when I checked out I forgot over $1000 USD in the safe. When I got to Bangkok I realized what I had done and called the Hotel. To my surprise the maid had found the money and turned it into the front desk and would put it in there safe until I informed them how I wanted it returned. This says alot to me that, the staff here is honest and goes way out of there way to take care of there clients!
“Great service staff very professional, security First Class, outstanding breakfast buffet”
Friendly and knowlegable guest service staff. Rooms were clean and just what you expect for a four star hotel in Manila. International breakfast buffet was the highlight of our stay.
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Showing 1 - 10 results (of 99) · See more Pan Pacific Manila reviews
The preferred airport for Pan Pacific Manila is Manila (MNL-Ninoy Aquino Intl.) - 7.6 km / 4.7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
