Terrace/patio

Reviews of Holiday Inn & Suites Makati, an IHG Hotel

4.5 out of 5
Holiday Inn & Suites Makati, an IHG Hotel
Glorietta Mall, Palm Drive, Ayala Center, Makati, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 326 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khristiane Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Fast staff response when you request something. In my room, the toilet exhaust wasn't working. One time lights went out my room. Turned out to be a faulty fuse. Apart from that everything was first class.
Stayed 19 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Apr 19, 2024
Dear Khristiane Rey,We’re overjoyed to receive a perfect rating and such wonderful feedback from you! Your words affirm that our efforts are making a difference. Your support fuels our passion and determination to consistently deliver excellence. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and they take of your request. Nice pool. Good breakfast.
Stayed 1 night in Apr 2024
Response from Holiday Inn & Suites Makati on Apr 18, 2024
Dear Donald,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Office Manager Loi Ruppert Arcangeles was very informative, responsive and helpful. I will stay there again because of his service.
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Apr 11, 2024
Dear GEORGE,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had the best service and it’s a walking distance from the malls. It was super convenient and the staff was always so happy.
Stayed 6 nights in Apr 2024
Response from Holiday Inn & Suites Makati on Apr 10, 2024
Dear Amber,Thank you for your kind words! We're delighted to hear that you enjoyed our excellent service and convenient location near the malls. Our team takes pride in ensuring our guests have a memorable experience, and it's rewarding to know that their happiness made a positive impact on your stay. We look forward to welcoming you back on your next visit!Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

DAVID, BANGKOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities, also very comfortable bed and lovely rooms
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Apr 11, 2024
Dear DAVID,Thank you for your feedback! We're thrilled to hear that you enjoyed the location. Providing a great setting is important to us, and we're delighted it contributed positively to your experience. Looking forward to welcoming you back soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentative staff. Neat and clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn & Suites Makati on Apr 7, 2024
Dear Donald.Thank you for your feedback! We're thrilled to hear that you found our staff to be friendly and attentive. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. We also take great pride in maintaining a clean and tidy environment for our guests, so we're glad to hear that you found everything to be neat and clean during your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Serena

Travelled with group
Liked: Amenities
Great location, good service and clean hotel. Helpful staff. Location next to the malls and restaurants v handy!
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Apr 3, 2024
Dear Serena,Thank you for your wonderful feedback! It's always rewarding to hear from satisfied customers. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn & Suites Makati on Mar 30, 2024
Dear Rey,Thank you for your 5-star rating. We appreciate your feedback!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet with taho champorado pork tocino garlic rice and a lot more! So conveniently located! The lobby floor had lots of restaurants japanese and korean. Housekeeping is very prompt. And servers in the breakfast buffet were all amazing! I would stay here again when i come back to philippines
Stayed 5 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Mar 30, 2024
Dear Jennifer,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our breakfast buffet and found our location convenient. It's great to know that our housekeeping team and breakfast buffet servers met your expectations. We look forward to welcoming you back to Holiday Inn & Suites Makati on your next visit to the Philippines.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

ARNEIL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and best place to stay and to shop…
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Mar 26, 2024
Dear Arneil,We’re overjoyed to receive a perfect rating and such wonderful feedback from you! Your words affirm that our efforts are making a difference. Your support fuels our passion and determination to consistently deliver excellence. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Howlin Dave

Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Makati on Apr 18, 2024
Dear Howlin Dave,Your feedback is greatly appreciated! We're glad to have met your expectations. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Vastille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great selections at the breakfast buffet, western and local dishes alike.
Response from Holiday Inn & Suites Makati on Mar 19, 2024
Dear Vastille,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast buffet with its diverse selection of both Western and local dishes. Providing excellent service and a variety of culinary options are top priorities for us, and we're glad that our efforts were reflected in your experience. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TY
Stayed 4 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Mar 14, 2024
Dear Samar,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities
Satisfied customers
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Mar 18, 2024
Dear Robert,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Maryluz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are polite. Good food
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Makati on Mar 11, 2024
Dear Maryluz,Thank you for your kind words! We're delighted to hear that you found all our staff to be polite and that you enjoyed the good food during your stay. Providing excellent service and delicious cuisine are top priorities for us, and we're thrilled that we could meet your expectations. We'll be sure to pass along your compliments to our team—they'll be delighted to hear your appreciation. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable experience! Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to restaurants & shopping. WiFi connectivity is strong & well suited for working remotely. I will return to this property for my future travels!
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on Mar 7, 2024
Dear Annabelle,Thank you for your wonderful feedback! We're thrilled to hear that you found our location convenient for exploring restaurants and shopping options. At Holiday Inn & Suites Makati, we strive to provide our guests with easy access to the best that the city has to offer.We're also delighted that our WiFi connectivity met your needs for working remotely. Ensuring a strong and reliable connection is essential for our guests, especially those traveling for business or leisure who need to stay connected.We can't wait to welcome you back for your future travels!Sincerely, Holiday Inn & Suites Makati

6/10 Okay

FIDELIS

Liked: Staff & service
Disliked: Cleanliness
There was a lipstick kiss on the glass by the bar. The bathroom stinks of urine like smell. Dark colored cabinets make the room seem old and dark.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Mar 7, 2024
Dear Fidelis,Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they are rectified.Our housekeeping team will thoroughly inspect and clean the affected areas, especially the unpleasant odor in the bathroom. Additionally, we will consider your feedback regarding the dark-colored cabinets and explore options to brighten and modernize the room.We truly appreciate your feedback as it helps us to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

blanche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Excellent staff Room is perfectly clean
Stayed 2 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 28, 2024
Dear Blanche,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff excellent and the room perfectly clean. Providing exceptional service and maintaining a clean and comfortable environment are our top priorities, and we're delighted that we met your expectations.Your feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
VERY CONVENIENT, CONFORTABLE
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 28, 2024
Dear Connie,Thank you for sharing your positive feedback! We're delighted to hear that you found your stay very convenient and comfortable. Providing a pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We appreciate your choice to stay with us and look forward to welcoming you again in the future.Best regards,Holiday Inn & Suites Makati

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
All of the above! Hotel staff are great! Excellent customer service
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 28, 2024
Dear David,Thank you for your wonderful feedback! We're delighted to hear that you liked everything about our hotel and that our hotel staff provided great service with excellence. Your positive comments are truly appreciated, and we're thrilled to have contributed to making your stay enjoyable.If there's anything specific you enjoyed or if there are ways we can make your future stays even more pleasant, please feel free to let us know. We look forward to the pleasure of hosting you again in the future.Warm regards,Holiday Inn & Suites Makati

8/10 Good

Cynthia

Stayed 2 nights in Feb 2024

10/10 Excellent

VIOLETA D, CULVER CITY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast and all the staff are exceptionally very warm and friendly.
Stayed 13 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 26, 2024
Dear Violeta D,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you love our breakfast offerings and that you found all our staff to be exceptionally warm and friendly.Ensuring a welcoming and friendly environment for our guests is a top priority, and we're delighted that our team's hospitality made a positive impact on your stay. If there are any particular aspects of the breakfast or interactions with our staff that stood out to you, we'd love to hear more about it.Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another delightful stay.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here, would love to stay here again!
Stayed 9 nights in Jan 2024
Response from Holiday Inn & Suites Makati on Feb 21, 2024
Dear Miguel,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you loved your stay, and it would be our pleasure to welcome you back for another enjoyable experience. If there's anything specific that stood out during your stay or any preferences you'd like us to note for your next visit, feel free to let us know.We look forward to hosting you again at our hotel!Best regards,Holiday Inn & Suites Makati

10/10 Excellent

Milagros

Liked: Amenities, property conditions & facilities
Staffs are very warm and accommodating, Chris and Zues who’s in charge with my room are very respectful, attentive, and hardworking, I highly recommend Holiday Inn to my family and friends. Thank you all for your hospitality and service ! - Ling C.
Stayed 10 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 21, 2024
Dear Ling C.,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff, particularly Chris and Zeus, made your stay memorable with their warm and accommodating service. Your kind words are truly appreciated, and we are delighted to know that you would recommend our hotel to your family and friends.Our team takes pride in providing excellent hospitality, and it is heartening to see that their efforts have left a positive impact on your stay. We look forward to the pleasure of welcoming you back in the future.Thank you once again for choosing us, and we appreciate your recommendation.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Gina Linh, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location next to a big mall with plenty of shopping and dining. Hotel itself was clean and modern. Friendly and attentive staff. Breakfast buffet has a lot of good options and food was delicious. Will definitely stay here again when traveling to Manila.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 20, 2024
Dear Gina Linh,We're thrilled to hear about your enjoyable stay! Our central location, modern facilities, friendly staff, and delicious breakfast buffet seem to have made a positive impression on your visit. We're excited to welcome you back on your next trip to Manila! Safe travels until then.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Marisa Mendoza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 21, 2024
Dear Marisa Mendoza,Thank you for your concise feedback on the convenience of our hotel. We appreciate your acknowledgment and are delighted that you found our accommodations convenient.If there are specific aspects or areas where we excelled or areas for improvement, please feel free to share more details. We value your input and look forward to the opportunity to welcome you back for another convenient stay.Best regards,Holiday Inn & Suites Makati

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good staff and friendly. Central location and very convenient to access shopping centre. Would be nicer if the gym is bigger and gym equipment better. Overall a good place to stay.
Stayed 8 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 16, 2024
Dear Kenneth,Thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is invaluable to us as we continuously strive to provide the best experience for our guests.We're thrilled to hear that you found our hotel to be a good place to stay, with highlights including our delicious food, friendly staff, and a convenient central location near the shopping center. Your kind words mean a lot to us and serve as motivation to keep up the good work.Regarding your suggestion about the gym, we appreciate your input. We're always looking for ways to improve our facilities, and your feedback will certainly be taken into consideration as we plan for future enhancements.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Gyles

Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on Mar 25, 2024
Dear Gyles,We're honored to receive a perfect rating from you! Thank you for your trust in us and for sharing your positive experience.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jose F

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located in the mall , lots of restaurants in the vicinity, shopping in 4 big malls within walking distance Property was clean / staff and crew very accommodating.
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 13, 2024
Dear Jose F.,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel conveniently located within the mall area, with plenty of dining options nearby and easy access to shopping in multiple malls within walking distance.Maintaining a clean property and providing exceptional service are our top priorities, so we're delighted that you found our staff and crew accommodating during your stay. Your kind words will be shared with our team as encouragement to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Please don't hesitate to reach out if we can assist you with anything else. Safe travels!Sincerely,Holiday Inn & Suites Makati

8/10 Good

Karen, Rego Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator can use an improvement. Too long wait times especially on afternoon and evening. Staff is friendly and helpful
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 10, 2024
Dear Karen,We appreciate the time you took to share your feedback regarding guest elevators. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Analou

Travelled with family, Business traveller
Liked: Amenities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on Feb 7, 2024
Dear Analou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. If there's anything specific that stood out to you or any suggestions you have for how we can further improve, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly and efficient. Location is next to all major shopping. Very clean and safe. One minor mishap, when we went to Flavors at 6am, no one came to our table and said hello and ask if we want coffee, juice, etc, which was the norm (I come here very often). There’s plenty of staff around but we’re all focused on being busy that they missed welcoming and assisting arriving guests, haha. I understand, it happens. The waiter next to our table spent all his time chatting with the other 2 guests next to us, completely ignoring us. No, I don't want anyone’s attention, I just need my coffee first thing when I sit for breakfast. Most of the time, that’s all I have, a good coffee to start the day. ❤️
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on Feb 5, 2024
Dear Emma,Thank you for sharing your recent experience with us. We're pleased to hear that you found our hotel staff friendly and efficient and our location convenient for shopping. We apologize for the minor mishap you encountered during your breakfast experience at Flavors.We sincerely regret any inconvenience caused by the lack of attention from our staff upon your arrival. Providing warm and attentive service is a priority for us, and we apologize for falling short on this occasion. Rest assured, we will address this with our team to ensure that all guests feel welcomed and attended to promptly.Your feedback is invaluable to us as we strive to improve our service standards continuously. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Su Ping

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is good hotel to stay in Manila.
Stayed 2 nights in Jan 2024
Response from Holiday Inn & Suites Makati on Feb 1, 2024
Dear Su Ping,We greatly appreciate your feedback and are thrilled to hear that you found our hotel to be a good choice for your stay in Manila. If there are any areas where we can further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Lorna, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 31, 2024
Dear Lorna,We greatly appreciate you sharing your positive experience with us! It's lovely to hear that you had a fantastic stay. If there's anything specific that made your time with us exceptional, we'd love to know! Your feedback helps us continually improve and ensure all our guests have a memorable stay. We eagerly await the chance to welcome you back for another enjoyable experience!Sincerely,Holiday Inn & Suites Makati

6/10 Okay

Ivan, San Francisco

Liked: Staff & service
Great location. Next to shopping centers. Nice to walk around. The property is not very clean and needs to be taken care of.
Stayed 2 nights in Jan 2024
Response from Holiday Inn & Suites Makati on Jan 30, 2024
Dear Ivan,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our prime location near shopping centers, making it convenient for our guests to explore the area. We apologize for any cleanliness issues you encountered during your stay. Rest assured, we take your concerns seriously and are actively addressing them to ensure a more pristine environment for all our guests. Your satisfaction is our top priority, and we appreciate your valuable input as it helps us improve. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right in Glorietta Mall. Lots of good restaurants.
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on Jan 29, 2024
Dear Manuel,Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's prime location within Glorietta Mall, surrounded by a plethora of fantastic dining options. Providing our guests with convenient access to wonderful eateries is always a priority, and we're thrilled that you found plenty of choices to satisfy your culinary cravings.We look forward to welcoming you back for another enjoyable stay!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Ludivina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fave night stop before hopping on to the next haul to my hometown. Doesn’t disappoint! I got this hotel recommended by a family member who used to work here but even if he doesn’t work here anymore we still book here & get the same great customer service experience . Housekeeping staff is awesome, we were struggling with packing supplies night before our flight & with supply shops already closed, one call & they have it! On arrival we had a delay in dropping off our bags at the air cargo but transport staff was understanding & accommodating. Thank You everyone!
Response from Holiday Inn & Suites Makati on Jan 22, 2024
Dear Ludivina, Thank you for choosing our hotel as your favorite night stop before heading to your hometown. We are thrilled to learn that your stays with us continue to meet your expectations and provide a consistently great customer service experience.It's heartening to know that even after your family member's departure, you still choose to book with us. We appreciate your loyalty and are dedicated to maintaining the high standards that have kept you coming back.We're delighted to hear that our housekeeping staff went above and beyond to assist you, providing the necessary packing supplies when you needed them most. It's stories like yours that motivate our team to deliver exceptional service. We understand that travel can sometimes come with unexpected delays, and we're glad our transport staff was understanding and accommodating during your arrival. Ensuring a seamless experience for our guests is always our priority. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for many more comfortable stays. Safe travels, and we can't wait to have you with us again!Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, wonderful staff, great food! What else can you ask for!
Response from Holiday Inn & Suites Makati on Jan 22, 2024
Dear Catherine, Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent experience at our hotel. It's always a pleasure to know that our service, staff, and food met your expectations. We strive to create memorable moments for our guests, and it's truly rewarding to know that we were able to provide you with a positive and enjoyable visit. Your kind words motivate us to continue delivering exceptional service and maintaining high standards.We appreciate your support and look forward to welcoming you back soon. Thank you again for choosing us. We're grateful for your patronage and thrilled to have had the opportunity to make your visit special.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

VICTOR DELOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 18, 2024
Dear VICTOR DELOS, Thank you very much for giving us a high rating! We appreciate your feedback and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent stay. Staff at front desk (Rein) and bell boys very helpful and professional. The room is very clean and very comfortable. Early check in accomodated as well as late check out. Conveniently located right next to Glorietta and SM Mall. Very much appreciated the extra mile provided by the staff.
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 15, 2024
Dear Marvin, Thank you so much for taking the time to share your experience with us! We are thrilled to learn about your excellent stay and appreciate your kind words regarding our staff and services.It's fantastic to hear that Rein at the front desk and our bell boys provided helpful and professional assistance throughout your stay. We understand the importance of a clean and comfortable room, and we're delighted that we could meet your expectations in this regard.Also, we're glad we could accommodate your early check-in and late check-out requests, and we hope it added to the convenience of your stay. The proximity to Glorietta and SM Mall is indeed a great advantage, and we're pleased to know you found it convenient.Your appreciation for the extra mile provided by our staff means a lot to us. We strive to go above and beyond to make our guests' experiences memorable, and we're thrilled that we could achieve this for you.We look forward to welcoming you back on your next visit. Once again, thank you for choosing us! We appreciate your patronage and value your feedback.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Black

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 15, 2024
Dear Black, Thank you so much for giving us a 5-star rating! We value your feedback and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Ma Luz Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on Jan 12, 2024
Dear Ma Luz Fatima, Thank you so much for giving us a 5-star rating! We appreciate your feedback and we look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities, room comfort
Over priced for dated hotel needs renovation asap
Pros - good location right on mall - safe area even at night - bellbiys were great with luggage Cons - charge for half day late check for just an 1.5hr overstay - hotel is super dated , rooms are tired - carpet in room wa filthy - walls are paper thin and you can hear everything from corridors and surrounding rooms
Stayed 2 nights in Jan 2024
Response from Holiday Inn & Suites Makati on Jan 10, 2024
Dear David, Thank you for sharing your feedback on your recent stay at our hotel. We're glad to hear that you found our location convenient and our staff, particularly the bellboys, accommodating.We understand that your experience with the late check-out charge was less than satisfactory, and we apologize for any inconvenience caused. Rest assured, we will evaluate our policies. Your comments about the dated decor, tired rooms, and cleanliness concerns, are taken seriously. We are committed to maintaining high standards, and your feedback will be shared with our housekeeping and maintenance teams for immediate attention.We apologize for the inconvenience caused by the noise issues you experienced. We understand how important a quiet and restful environment is for our guests, and we will explore solutions to address the soundproofing concerns in the corridors and rooms.We genuinely appreciate your honest feedback, as it allows us to identify areas for improvement and take corrective action. Please know that your satisfaction is our priority, and we hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing us. Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always professional and polite. My stay included breakfast which is something I usually don’t get but this time I did. And I’m glad I did. I actually looked forward to getting breakfast everyday; the choices were endless and the tastes excellent!
Stayed 3 nights in Jan 2024
Response from Holiday Inn & Suites Makati on Jan 9, 2024
Dear Andre, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and that our staff left a positive impression with their professionalism and politeness.It's wonderful to know that you appreciated the added value of the breakfast included in your stay. We strive to provide a variety of choices and ensure that each meal is a delightful experience for our guests. Your kind words about the endless choices and excellent tastes are truly appreciated, and we're delighted to have made your mornings something to look forward to.We hope to have the pleasure of welcoming you back in the future. Thank you again for choosing our hotel! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Michael, Saipan

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located next to the Glorietta Mall, restaurants, shopping.
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 9, 2024
Dear Michael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel conveniently located next to Glorietta Mall, restaurants, and shopping. It's always rewarding to know that our prime location added to the overall satisfaction of our guests.We strive to offer a convenient and enjoyable experience, and your positive comments inspire and motivate us. We look forward to the opportunity of hosting you again in the future. Thank you once again for choosing our hotel, and we appreciate your positive review. Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Claire

Stayed 7 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 24, 2024
Dear Claire, Thank you for taking the time to share your positive feedback! We appreciate your 5-star rating and we hope to see you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 4, 2024
Dear Patricia, Thank you very much for your high rating! We appreciate your support and we look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Ma Aurelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 1, 2024
Dear Ma Aurelia, Thank you for your 5-star rating. We appreciate your feedback and we look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Kalaivani

Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Makati on Jan 22, 2024
Dear Kalaivani, Thank you for taking the time to share your positive feedback! We appreciate your 5 out of 5 rating. We look forward to seeing you again soon! Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Tapan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Holiday Inn & Suites Makati on Dec 15, 2023
Dear Tapan, Thank you very much for giving us a 10 out of 10 rating! We hope to see you again here at our hotel soon. Thank you for choosing us! Sincerely, Holiday Inn & Suites Makati