Reception
Check availability

Reviews of Fersal Hotel Neptune Makati

3 out of 5
Fersal Hotel Neptune Makati
No. 107 Neptune Street, Bel Air II, Makati, Manila

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 187 reviews" "
Rating 8 - Good. 72 out of 187 reviews" "
Rating 6 - Okay. 50 out of 187 reviews" "
Rating 4 - Poor. 17 out of 187 reviews" "
Rating 2 - Terrible. 12 out of 187 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

RUBEN II

Travelled with partner
Typically a modest hotel near Poblacion & Makati Ave. with all you need for a quick stay within the business district.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service
Staff respects the customer and protects their privacy. One thing needs work is the hot water doesn't always work.
Stayed 4 nights in Jan 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, approachable staff, value for money
Stayed 1 night in Nov 2023

10/10 Excellent

Juan Pan

Liked: Cleanliness, staff & service
Generally good for short stay
Stayed 5 nights in Oct 2023

10/10 Excellent

Warren

Stayed 2 nights in Sep 2023

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, location is great, accommodation is good!
Stayed 1 night in Sep 2023

10/10 Excellent

Gervin

Stayed 3 nights in Jul 2023

10/10 Excellent

Juan Pan T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Fersal
Comfortable and relaxing
Stayed 8 nights in Jun 2023

8/10 Good

Ivee

Stayed 3 nights in Jun 2023

6/10 Okay

Tony

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was not great.
Stayed 18 nights in May 2023

6/10 Okay

Thomas

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022

6/10 Okay

David

Stayed 12 nights in Feb 2022

2/10 Terrible

masaki

Travelled with group
Liked: Cleanliness, staff & service
I went the hotel.but this hotel is covid positive quarantined hotel.so can’t stay. So pls pay back me.
Stayed 1 night in Jan 2022

4/10 Poor

james

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
cockroach was annoying. This was a quarantine hotel and they did not tell us.
Stayed 3 nights in Dec 2021

8/10 Good

ANGELINA

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is less than a kilometer away from my place in Makati so it is ideal for me to use it as quarantine facility. The Asst. Manager in charge when I was there was serious and strict about the hotel's part in the quarantine protocols. Ms Dalit was also resourceful in resolving issues related to my stay. The room I stayed in was spacious and clean. The only negative impression I had was the linens have seen so many wash cycles that they need to be replaced.
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No good
The people who worked there were very friendly. But overall the place is dirty, needs work, Roche's all over the place. You have to ask for a change of sheets or something else. Would not recommend staying here
Stayed 17 nights in Nov 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs renovation. No stable water as far heat and cold. Noisy as room not sound proof can hear vehicles - hard to sleep. Found Closet and drawers with small pest.
Stayed 5 nights in Oct 2021

6/10 Okay

Patria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only good thing are the STAFF
Stayed 10 nights in Sep 2021

8/10 Good

Raoul Franco

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Jasm, Customer Service Assistant on Feb 19, 2020
Dear David, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, except for where my room was located near the street thus making it very noisy at night and in the morning. Also for some like me its not a great positive to be so close to burgo street, for some it might be,
Stayed 4 nights in Feb 2020
Response from Jasm, Customer Service Assistant on Feb 19, 2020
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comment. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Joel

Disliked: Cleanliness, property conditions & facilities, room comfort
Not bad for the money
Great location for the mall and the bars, but its noisy and wasnt the cleanest place. Not bad for the money though.
Stayed 2 nights in Jan 2020
Response from Jasm, Customer Service Assistant on Feb 3, 2020
Dear Joel, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel location great. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was great, the interenet was suprisingly good, if you want bars or the famous burgous streeet its a great location, My only complain is that the staff could be rather slow when asking for sheets to be changed or towels to be replaces. It was great for the price.
Stayed 3 nights in Jan 2020
Response from Jasm, Customer Service Assistant on Feb 1, 2020
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

John Sean Clint

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2020
Response from Jasm, Customer Service Assistant on Feb 1, 2020
Dear John Sean Clint, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Jasmin

Travelled with family
Liked: Staff & service
Cheap hotel with helpful staff.
Very helpful staff. Big rooms but honestly the room was not as new as the pictures in the website. It includes breakfast that the staff delivers upon request in the morning. The hotel is very near a shopping mall. The only problem during my stay was I woke up with insect bites in my right hand and I saw ants in the bedside tables. My sister who stayed in another room reported that she saw cockroaches.
Stayed 1 night in Dec 2019
Response from Jasm, Customer Service Assistant on Jan 9, 2020
Dear Jasmin, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Jasm, Customer Service Assistant on Dec 16, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

CD, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds. Tile on floor or shower is loose and water seeped up from beneath it.
Stayed 1 night in Nov 2019
Response from Jasm, Customer Service Assistant on Nov 25, 2019
Dear CD, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was delighting to hear that you found our beds good. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 2 nights in Nov 2019
Response from Jasm, Customer Service Assistant on Nov 25, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Excellent service received when I check at from the front desk ( Sherry, Faith) and the other 2 guys at the front desk. Daily clean up from the housekeeping fresh towel, Nescafe instant coffee supply. The room has a kettle for you to boil water for coffee or tea & also has a fridge in the room.& also toothbrush, toothpaste soap & shampoo. Thank you from the Security, Bellman, housekeeping & Gino looking after my daily breakfast an excellent service I had received. Will ve back next year.
Stayed 28 nights in Sep 2019
Response from Jasm, Customer Service Assistant on Oct 28, 2019
Dear Leonardo, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Juan

Travelled with group
Disliked: Property conditions & facilities, room comfort
There was an ongoing construction on the ground floor daily. There was no notice to customers advising of the daily activities. Very unprofessional of the hotel not to let guests know such activities.
Stayed 7 nights in Oct 2019
Response from Jasm, Customer Service Assistant on Nov 25, 2019
Dear Juan, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Jasm, Customer Service Assistant on Oct 12, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fersal front desk had a hard time understanding what type of room i wanted..they understood my wife's and sister's room type,, luckily they had a room for my son and i. But i still had to express my type.
Stayed 6 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Aug 13, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for shopping and restaurants. The location is great. Only thing is i found the bathroom small.
Stayed 3 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Jul 31, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Check-in was good with pleasant staff. Our room was spacious, with a small table and two chairs, large shower, wardrobes and drawers. The bed was kingsized and suitable for tall ppl like me. We had opted for breakfast to be included but were a bit disappointed with plastic cutlery and cardboard box delivery, tho one day we did get ceramic plates. Location is good - close to night-life, malls, eateries etc. Water was provided on each floor by dispenser. Our first room had no daylight, however we asked and moved to a large window room.
Stayed 5 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Jul 26, 2019
Dear John, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

ThomasAnton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice in a good area , I really enjoy the shops and restaurants and the mall in Trump Tower.
Stayed 5 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Jul 23, 2019
Dear ThomasAnton, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its across from Trump Tower and century mall in the heart of Makati. They also have good food, I love the breakfast ..........
Stayed 6 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Jul 22, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Jasm, Customer Service Assistant on Jul 11, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Jasm, Customer Service Assistant on Jul 1, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
great location
Stayed 1 night in Jun 2019
Response from Jasm, Customer Service Assistant on Jun 27, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel location great. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Veloro, PALO ALTO, CA

Liked: Staff & service
Disliked: Cleanliness
There are many ants in the room, probably for lack of proper cleaning.
Stayed 9 nights in Jun 2019
Response from Jasm, Customer Service Assistant on Jun 25, 2019
Dear Veloro, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t imagine my own booking their gave to other.
Stayed 1 night in Jun 2019

4/10 Poor

Raul Antonio

No good Regular cheap only for stay
housekeeper clean when wants also no matter if you put the sign on the door The staff aren't cool and look like they don't want to work all the time when you ask about anything Water go out from the shower black brown color always must wait 5- 7mins i make a video but was so long the aire the only thing good
Stayed 3 nights in Jun 2019
Response from Jasm, Customer Service Assistant on Jun 25, 2019
Dear Raul Antonio, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Jasm, Customer Service Assistant on Jun 13, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Jasm, Customer Service Assistant on Jun 11, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

4/10 Poor

Alex

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The location isn’t phenomenal which means you have everything walking distance, however the place is dirty. First room smelled like sewage then they transferred us and the view from the window was into this sewage looking alley. The place is just like its city. Sewage smelling, dirty, old, and very very bad WiFi in the rooms. If you want WiFi do NOT book here.
Stayed 3 nights in May 2019
Response from Jasm, Customer Service Assistant on May 22, 2019
Dear Alex, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location was good and so was breakfast. The staff in general were very courteous. Elevator worked well. The door did not have any kind of lock from the inside.
Stayed 1 night in Apr 2019
Response from Jasm, Customer Service Assistant on May 2, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2019
Response from Jasm, Customer Service Assistant on Apr 25, 2019
Dear Guest, Greetings from Fersal Hotel Makati Bel-Air! Thank for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that you found our hotel rooms clean. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!