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Lancaster Inn and Suites – Avis

2 out of 5
Lancaster Inn and Suites
1475 Lancaster Road, Manheim, PA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 532 avis sur 1004." "
Note de 8 – Bien, d’après 316 avis sur 1004." "
Note de 6 – Acceptable, d’après 98 avis sur 1004." "
Note de 4 – Médiocre, d’après 34 avis sur 1004." "
Note de 2 – Terrible, d’après 24 avis sur 1004." "

9,0/10

Propreté

9,0/10

Service et personnel

8,0/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Joelle

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place, Good price.
Séjour de 1 nuit en juillet 2023
Front Desk a répondu le 4 juill. 2023
Thank you for taking time to review, we appreciate your feedback!

8/10 – Bien

Marcel

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Propre, commodités de base, déjeuner correct.
Séjour de 1 nuit en juillet 2023
Front Desk a répondu le 4 juill. 2023
Merci de rester avec nous! Nous espérons vous revoir et bon voyage.

8/10 – Bien

Doug

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked location
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mai 2024

6/10 – Acceptable

Charles

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, quiet, comfortable. Friendly, helpful staff. Breakfast was good. Waffles, hard boiled eggs, fresh fruit. Really good value.
Séjour de 1 nuit en mai 2024
Front Desk a répondu le 24 mai 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 – Bien

nathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice. Bed was hard is the only negative
Séjour de 2 nuits en mai 2024
Front Desk a répondu le 24 mai 2024
Thank you for taking time to review! We appreciate your feedback. With our renovations, scheduled to be completed by the end of the year, we are including new furniture. Perhaps the new mattresses will be more to your liking.

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice
Séjour de 2 nuits en mai 2024
Front Desk a répondu le 21 mai 2024
Thank you for taking time to review and for your feedback! We greatly appreciate it!

8/10 – Bien

Terri, Lexington

Voyage en famille
Points forts : Propreté, service et personnel
Our stay went well. It was nice having a separate living room since we were traveling as a family. Plus the kitchenette was convenient. It's a well maintained basic hotel.
Séjour de 2 nuits en mai 2024
Front Desk a répondu le 15 mai 2024
Thank you for taking time to review! We appreciate your feedback!

6/10 – Acceptable

Randall

Voyage en famille
Points forts : Propreté, commodités
Points faibles : Service et personnel
The property was decent. Lighting in the room was poor. Had work to do at the desk so had to open the bathroom door for lighting. The breakfast that was included was not gluten free friendly unless you like hard boiled eggs. It was convenient though.
Séjour de 2 nuits en mai 2024
Front Desk a répondu le 14 mai 2024
Thank you for taking time to review! We appreciate your feedback. We are sorry your stay was not perfect. Renovations, including new furnishings, are scheduled to be completed by the end of this year. Breakfast items offered are also under consideration.

10/10 – Excellent

ALEX

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenience
Séjour de 1 nuit en mai 2024
Front Desk a répondu le 14 mai 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Dawn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The 2 people working the front desk were very helpful in helping us choose dinner options. They gave us a lot of information about the area as well.
Séjour de 1 nuit en mai 2024
Front Desk a répondu le 7 mai 2024
Thank you for taking time to review! We appreciate your feedback! We will pass on your kind words to the staff members who helped you!

10/10 – Excellent

Nile

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place with friendly staff.
Séjour de 2 nuits en avril 2024
Front Desk a répondu le 3 mai 2024
Thank you for taking time to review! We appreciate your feedback!

4/10 – Médiocre

Fadi

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 30 avr. 2024
We are sorry your stay was not perfect. We hope you addressed concerns with the front desk staff.

10/10 – Excellent

Christina

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient! I originally chose this hotel because it was only a few miles from Spooking Nook Sports facility. The room had refurbished floors and an updated bathroom, waffles in the morning and a laundry room downstairs where I could wash my daughter’s uniforms. $2.00 a piece and the front desk had quarters. The staff was friendly and helpful. Very quiet in a country setting. I would definitely stay here again.
Séjour de 3 nuits en avril 2024
Front Desk a répondu le 30 avr. 2024
Thank you for taking time to review! We appreciate your feedback! We will pass your kind words on to the staff and look forward to seeing you again!

10/10 – Excellent

Anne

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel with super clean and spacious rooms, friendly staff. Breakfast was ok but I missed having hot eggs.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 30 avr. 2024
Thank you for taking time to review! We appreciate your feedback. Our breakfast room menu is under consideration as we are scheduled to complete renovations by the end of the year.

4/10 – Médiocre

Brian

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
While the property was nice, it should not be listed as pet-friendly since they only have four rooms available. When booking on Expedia, you cannot select a pet option, so I sent a message letting them know we were bringing our dog and asking about payment. The manager called and told me they had no room but would charge an extra $25 for cleaning. When I checked in, the clerk told me they had a cancellation on another pet-friendly room, so they'd only charge the original $20 fee. When I checked my credit card statement, they billed me $50. In addition, breakfast was all cold options, other than do it yourself waffles.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 19 avr. 2024
I apologize for the difficulties you experienced during your stay and any confusion caused by the booking process for our pet-friendly rooms. It's clear we need to ensure better communication about the availability of these rooms and the specific charges related to them. Regarding the discrepancy in the cleaning fee charged, we are committed to addressing this promptly to ensure it aligns with what was initially communicated to you. Thank you for bringing these concerns to our attention. We value your feedback and are dedicated to improving our service to provide a more seamless and enjoyable experience for all guests, including those with pets.

8/10 – Bien

Judith

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was clean and comfortable. Staff friendly and efficient. Breakfast, however, could use improvement.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 30 avr. 2024
Thank you for taking time to review! We appreciate your feedback. Our breakfast menu is under review as scheduled renovations are to be completed by the end of the year.

10/10 – Excellent

Shannon

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The atmosphere was amazing, room was very clean and reception was extremely polite and helpful.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 19 avr. 2024
Thank you for taking time to review! We appreciate your feedback! We will pass on your kind words to our staff!

10/10 – Excellent

Quantoria

Voyage en famille
Very friendly staff.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 16 avr. 2024
Thank you for taking time to review! We appreciate your feedback! We will pass your kind words on to the staff!

10/10 – Excellent

Linda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 16 avr. 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Robert

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice quiet hotel with a nice staff
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 10 avr. 2024
Thank you for taking time to review! We appreciate your feedback!

6/10 – Acceptable

Krista, Glen Mills

Points forts : Service et personnel
Dated
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 10 avr. 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Rod

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were very friendly and helpful.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 8 avr. 2024
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

10/10 – Excellent

Randi

Very friendly room was clean :)
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 8 avr. 2024
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

10/10 – Excellent

Deanna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very accessible, well maintained
Séjour de 2 nuits en avril 2024
Front Desk a répondu le 8 avr. 2024
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

8/10 – Bien

Abraham

Séjour de 1 nuit en avril 2024
Front Desk a répondu le 30 avr. 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Tiffanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 26 mars 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 – Bien

Damon

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and attentive staff.
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 26 mars 2024
Thank you for taking time to review! We will pass on your comments to the staff! We appreciate your feedback!

8/10 – Bien

Trayarn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
.
Séjour de 2 nuits en mars 2024
Front Desk a répondu le 22 mars 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 – Bien

angela

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were in town for an event at Spooky Nook. It definitely served our purpose. The check in staff was very friendly and the rooms were set up with lots of space. (King and sofa bad) Found some streak marks from the previous cleaning which gave a dirty feel but nothing we couldn’t re-clean ourselves. Breakfast was okay… nothing spectacular and wound up not even eating it. But a nice option to have if you needed it. Overall seemed to be a decent hotel. Would be even better with a truly clean room.
Séjour de 2 nuits en mars 2024
Front Desk a répondu le 19 mars 2024
Thank you for taking time to review! We appreciate your feedback. We will speak to our housekeeping staff about the fact that your room was not properly cleaned.

8/10 – Bien

Dana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Staff was very helpful and professional. The location was very convenient, it was clean and had a good price point. I have to say, I stayed in one of the suits and the bed and pillows were super comfortable. I was so surprised. will stay here again!
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 19 mars 2024
Thank you for taking time to review! We appreciate your feedback! We hope to see you again soon!

8/10 – Bien

Sonia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Prices for weekend doubled which is crazy all around
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 10 mars 2024
Thank you for taking time for a review. We hope that you have enjoyed your stay .

8/10 – Bien

Thuan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quite and clean
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 5 mars 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Gary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We would stay again
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 3 mars 2024
Thank you for your kind response. You're welcome to.

10/10 – Excellent

Allyson

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice little hotel
We only stayed 1 night for a volleyball tournament. The hotel is quaint and comfortable. Staff was very friendly and everything was well maintained and clean.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 23 févr. 2024
Thank you for taking time to review! We appreciate your feedback! We will pass on your comments to our staff.

10/10 – Excellent

Rachel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable night
Everything was as expected- comfortable, clean and relaxing.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 21 févr. 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Patricia

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We booked this reservation almost last minute for an overnight stay for a sports tournament at Spooky Nook. The price was very good but we didn’t know anything about the hotel. We were very pleased with the cleanliness of our room (and the the facility in general) and the staff was so helpful and friendly. The dining referral (The Cat’s Meow) was great!! We would definitely stay here again for future tournaments.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback! We look forward to seeing you again!

8/10 – Bien

kirthi

Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 mars 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 – Bien

Daryl

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fire and Ice getaway.
The only issue I had was not having the option to sleep later in the morning. Housekeeping started vacuuming next door early. Also need better pillows.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback. We will take your comments into consideration.

10/10 – Excellent

Erica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was extremely nice. The room was clean and quiet. The whole stay was absolutely wonderful!
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback and will pass on your comments to our staff.

10/10 – Excellent

shirley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
great staff too
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback! We will pass on your compliment to our staff.

10/10 – Excellent

Andrew

Séjour de 2 nuits en février 2024
Front Desk a répondu le 20 mars 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback!

6/10 – Acceptable

LIANA, Forty Fort

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, état et installations de l’hébergement
Our stay at Lancaster Inn & Suites was alright. I reserved a room a month in advance, but the man at the front desk seemed surprised that we needed a pet-friendly room at check-in, so that was a little frustrating. The room was bigger than I expected and the bed was comfortable. Breakfast could have been better though; the bagels were good but some of the fruit was spoiled and the biscuits and gravy smelled “off” somehow. We’ll probably stay here again because it’s the only pet friendly hotel in the area. If there were others, we’d definitely be open to trying them!
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback. In order for us to know that you require a pet friendly room, please book one of our four pet friendly rooms or communicate your need in the messages section of your booking. We will look into your comments concerning the breakfast room items.

10/10 – Excellent

Aaron

Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 mars 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Jennifer

Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 mars 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Art

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful customer service. Clean .
Séjour de 1 nuit en février 2024
M a répondu le 18 févr. 2024
Thank you for your compliment. Thanks for staying with us.

8/10 – Bien

Yong

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 20 févr. 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 – Excellent

Lindsey

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Desk a répondu le 13 févr. 2024
Thank you for taking time to review! We appreciate your feedback!