On the beach, white sand, free beach cabanas, sun loungers

Reviews of Sea Cliff Resort & Spa

5 out of 5
Sea Cliff Resort & Spa
West Coast, 1763 Malawi Road, Mangapwani

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 215 reviews" "
Rating 8 - Good. 72 out of 215 reviews" "
Rating 6 - Okay. 19 out of 215 reviews" "
Rating 4 - Poor. 6 out of 215 reviews" "
Rating 2 - Terrible. 6 out of 215 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

C

Stayed 1 night in Nov 2023

10/10 Excellent

Tomas

Stayed 4 nights in Nov 2023

8/10 Good

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Iver

Stayed 3 nights in Nov 2023
Response from Diana on behalf of the whole Seacliff Team. on Nov 11, 2023
Dear Iver,Thank you for rating us 10 star.

6/10 Okay

jianhong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff service is not good , needs to be trained and improved
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful resort / friendly staff / few admin issues with check in and check out - but promptly rectify
Stayed 5 nights in Aug 2023

2/10 Terrible

Arundhati

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was on a cliff by the ocean, very scenic! The management and staff were rude, disrespectful, and thoughtless. Traveled on my husband’s birthday and check in took over an hour as they couldn’t locate the expedia booking. Did nothing special for the husband’s birthday, even on request. Meanwhile the airport hotel we stayed at night before noticed that the husband was traveling on bday and surprised us with a song for him next morning. Beds were uncomfortable and creeky and real bad pillows. Stray cats all over the property.
Stayed 3 nights in Aug 2023

6/10 Okay

Eduardo

Stayed 1 night in Jun 2023

8/10 Good

Teresa-Angelica, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

LATISHI, FORT WORTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the hotel is very well kept. The staff are all very nice and friendly always willing to help. My husband and I had a very pleasant stay
Stayed 4 nights in Feb 2023

10/10 Excellent

Helge

Stayed 7 nights in Jan 2023

6/10 Okay

Nilaja, Washington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: nice grounds on the property, lush and green, nice room with ocean view and soaking tub, delicious menu for breakfast, lunch and dinner, spa services have affordable prices and Lucy gave a fantastic deep tissue massage and the plunge pool was in a nice quiet area. Cons: not a swimmable beach, pool hours 7am-7pm and inconsistent service during meal time. Consistently waiting over 15 minutes for silverware and drink orders and not clearing plates. This was frustrating, especially when it was not during busy hours.
Response from Diana on behalf of the whole Seacliff Team. on Jan 17, 2023
Dear Nilaja,Thank you for taking to review your recent experience at Seacliff Zanzibar!We sincerely apologize for falling short on your expectations and interrupting your relaxing moments. Feedback from guests serves as an important platform for needed improvements and we appreciate to hear from our guests.We have shared your comments with our teams and hope you will visit us in future to enjoy better experience.We can’t wait to welcome you to back Seacliff Zanzibar with the.

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
The spa services was excellent the food was Good, Room was ok amd so generally all the services were up to the expectations execpt for the fact that they don't have mobile money payment method which is very convenient especially on holidays and weekends..what if the one looses his or her Atm card but has money on their mobile app. They need to have a mobile money payment method for convenience. 7 out of 10.👍
Stayed 2 nights in Nov 2022
Response from Diana on behalf of the whole Seacliff Team. on Jan 17, 2023
Dear John,Thank you for taking the time to review your holiday experience at Seacliff Zanzibar, we are delighted to hear that you have enjoyed your overall stay with us.We have shared your review with our team and are all looking forward to welcoming you back again on future staysWe can’t wait to welcome you to back Seacliff Zanzibar with the.Diana on behalf of the whole Seacliff Team.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with extremely friendly and attentive staff. The rooms are very clean and nicely decorated. Food is delicious. Lovely property thats immaculately maintained. Beautiful sunsets.
Stayed 3 nights in Aug 2022
Response from Diana on behalf of the whole Seacliff Team. on Jan 17, 2023
Dear Matt,Thank you for taking the time to review your holiday experience at Seacliff Zanzibar, we are delighted to hear that you have enjoyed your overall stay with us.We have shared your review with our team and are all looking forward to welcoming you back again on future staysWe can’t wait to welcome you to back Seacliff Zanzibar with the.

8/10 Good

Simon

Stayed 2 nights in May 2022

8/10 Good

Guang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quietness and cleanliness of the resort with beautiful sunset and sea view
Stayed 13 nights in Mar 2022
Response from Diana on behalf of the whole Seacliff Team. on Jan 17, 2023
Dear Guang,Thank you for taking the time to review your holiday experience at Seacliff Zanzibar, we are delighted to hear that you have enjoyed your overall stay with us.We have shared your review with our team and are all looking forward to welcoming you back again on future staysWe can’t wait to welcome you to back Seacliff Zanzibar with the.

8/10 Good

Eva

Stayed 4 nights in Apr 2022

8/10 Good

SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GLORIOUS RESORT WITH A MIXED BAG OF DELIGHTS
Sea Cliff is a beautifully located Resort with lots of charm and a very delightful place with some positives and negatives but ultimately a memorable and comfortable holiday experience.
Stayed 7 nights in Dec 2021
Response from Diana on behalf of the whole Seacliff Team. on Jan 17, 2023
Dear Valued Guest,Thank you for taking the time to review your holiday experience at Seacliff Zanzibar, we are delighted to hear that you have enjoyed your overall stay with us.We have shared your review with our team and are all looking forward to welcoming you back again on future staysWe can’t wait to welcome you to back Seacliff Zanzibar with the.

8/10 Good

Asad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

esperanza, la mirada

Stayed 3 nights in Nov 2021

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night View at sea cliff resort and spa. Beautiful
Stayed 3 nights in Jun 2021

10/10 Excellent

emmanuel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Golf resort with class
The golfing ecperience dinning and facikity conditions were excellent
Stayed 4 nights in Jun 2021

10/10 Excellent

Thomas Bonde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was fantastic. Highly recommended
Stayed 4 nights in Mar 2021
Response from Diana on behalf of the whole Seacliff team. on Apr 7, 2021
Dear Thomas, Thank you for taking the time to review your holiday experience at Seacliff Resort and Spa we are delighted to hear that you have enjoyed your overall stay with us. I have shared your excellent review with the team and we all look forward to welcoming you back again on future stays. Best Regards,

8/10 Good

Kelnor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, super friendly staff, stunning setting, great pool, gym and spa. Only disappointment was the size of the room (superior) and the shower installation (rather old).
Stayed 12 nights in Feb 2021
Response from Diana on behalf of the whole Seacliff team. on Feb 22, 2021
Dear Kelnor, Thank you very much for choosing to stay at Seacliff Resort and for taking the time to send us your valued feedback, we greatly appreciate any comments by our guests and constantly strive to achieve the highest quality standards. I greatly appreciate your comments about aspects of the room that needs updating and especially the washroom, however we cannot change the infrastructure of the rooms but yes it is a pleasure to announce that we will be implementing many of the upgrades to the rooms to modernize it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice and kind staff at all departments...big big biiiig thank you for making my vacation to be one of the best thus far
Stayed 11 nights in Feb 2021
Response from Diana Livingstone on behalf of Sea cliff Team. on Feb 22, 2021
Dear Valued Guest, Thank you so much for your comments regarding your recent stay. It fills us all with great confidence when we receive such wonderful feedback. Once again, thank you and we hope to see you again soon.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Sea Cliffs at first glance is impressive. The amenities are great and Allan the manager is very helpful. After a shrunken shirt despite clear written instructions, was replaced with 2 more. Any spoons at the restaurant are hard to find. The service team generally could care less and was apathetic. Charles was the one exception in the restaurant. The rooms were not cleaned on several occasions and we found they were not actively replacing bet sheets. A second room due to itching in the first found a hair in the linen and the sheets were literally short sheeted. At checkout the bill was wrong and had charges to another person with a female russian name. It took over an hour and several translators to explain this issue and a laundry bill for 29USD was missing at checkout. The wifi is generally not usable for any work related tasks and of the 25MPS to the hotel, any one device often is at 2MPS or 1. The golf course is a bonus, as is the jetti pier, and two infinity pools making this a unique property. Golf service was terrible as the golf assistant did not write down the booking for 9AM and gave it to anther client, but the lessons were great. One instructor present at 9AM and confusion. This was on top of the fact a golf cart could not be made available to get there from the lobby. The bikes are all unusable but one. Sea cliffs has alot ot offer. Service is not one of them. Terrible service. The worst I have seen while living in hotels for 3 years. Awful
Stayed 7 nights in Jan 2021
Response from Diana Livingstone on behalf of Sea cliff Team. on Feb 22, 2021
Dear Valued Guest, We are glad that you enjoyed our location and the amenities of our facilities, however, we regret your disappointment about certain aspects of our hotel, as we strive to offer quality service and comfort for our guests and it's unfortunate to know that you left our hotel with another opinion. This is not a usual at our hotel and not the standard we are committed to providing. We work hard to deliver an exceptional guest experience, and it is apparent in this case that unfortunately we fell short on your expectations in some area. Please accept our apologies for any inconvenience. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of, we have noted all the points that you have mentioned about the rooms and restaurant on your feedback and we will definitely look at amendments’ to our service delivery.

8/10 Good

Borko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time on Zanzibar
Very nice, kind and hospitable staff at each section of the resort...great service
Stayed 1 night in Feb 2021
Response from Diana Livingstone on behalf of Sea cliff Team. on Feb 22, 2021
Dear Valued Guest, Thank you very much for taking your time to write such a lovely review regarding your stay at Seacliff Resort & Spa. We all appreciate the kind words and that you enjoyed your stay with the well-appointed property and especially our wonderful staff! Certainly, your compliments will be shared with our friendly team members who you were kind enough to single out by name. Once more thank you indeed for your comments and we look forward to welcoming you once more in our resort.

8/10 Good

Vimbai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great place to stay but for the Sea cliff group they can do better and revamp their rooms a little bit.Food was okay a lot of recycling amd revamping meals but hands down the best desserts 🤗
Stayed 3 nights in Dec 2020
Response from Diana Livingstone on behalf of Sea cliff Team. on Feb 22, 2021
Dear Valued Guest, Thank you for taking the time to share your valuable feedback from your recent stay, it was a pleasure to have you during your visit at our stunning property. Kindly accept our sincerest apologies for the inconvenience caused, the comments have been shared with our team as a tool for improving our services for better guest experience. We are thrilled to see that you still had an extraordinary stay with all the expectation with hotel tranquility, food selection. Once more thank you indeed for your comments and we look forward to welcoming you once more in our resort.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out to Sea
The choice of two pools, or the beach or the jetty or one's private balcony made Sea Cliff a delightful respite. The food was very good and certainly ample. Staff were attentive, helpful and friendly. Each sunset was lovely.
Stayed 2 nights in Dec 2020

10/10 Excellent

FTS IFEDAYO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
The hotel had so much to do for different people at same time. You cant be bored here. Its highly recommended for a relaxing holidays.
Stayed 5 nights in Oct 2020

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs Up for Sea Cliff Resort and Spa
You have to give the Sea Cliff Resort a big thumbs up for keeping the quality and service during the time of Covid. I had wonderful stay. The staff is more the competent and served me in style with a smile even behind their masks. My only issue was that during my past visits I really enjoyed the buffet but alas there was no buffet this time because of so few guests which is understandable. I just wish I had know in advance so I could have pre-ordered the special meals. Still they made up for it by offering delicious multiple course meals. I will return sooner rather than later.
Stayed 2 nights in Oct 2020

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and facilities
Great room and facilities
Stayed 2 nights in Dec 2019
Response from Guest Relation Executive, Diana Livingstone. on Dec 20, 2019
Dear Andy, Thank you for taking the time to review your holiday experience at Seacliff Resort & Spa, we are delighted to hear that you have enjoyed your overall stay with us. We are happy to note your appreciation for our facilities. Seacliff Team will be definitely looking forward to your return in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location in Zanzibar!
This was my first time visiting Zanzibar, although I have lived all around East Africa. If you are looking to have an authentic experience in Zanzibar, this resort will not be for you -- it is away from all of the poverty and real life of people on this island. However, if you want a gorgeous, restful resort with an exquisite view of the ocean, then you can have that! The service of everyone who works at the hotel was excellent; the manager resolved a problem with my reservation fairly. The spa is fantastic - I got henna and massages with two wonderful woman. The quality of the food could improve in terms of freshness, but there is a wide array for all tastes and food palates. I was at the resort for a 3-day conference, so I never left the resort area. My favourite feature is the bar that jets out to the sea, and from where you can see a gorgeous sunrise or sunset. The bed and bedding in the rooms was excellent. While this would not be a 5 star hotel by North American or European standards, it is a solid 3.5 or 4 star resort with excellent staff.
Stayed 1 night in Oct 2019
Response from Guest Relation Executive, Diana Livingstone. on Dec 20, 2019
Dear Valued Guest, Thank you for taking the time to review your holiday experience at Seacliff Resort & Spa, we are delighted to hear that you have enjoyed your overall stay with us. Please receive our sincere gratitude for your praises. It is truly such a pleasure to learn that you greatly enjoyed your stay and that your expectations were met and exceeded. Your kind words will be shared with all the team and I am confident that this will lift their passion a level higher. Thank you once again for sharing your delightful experience. We have noted all the points that you have mentioned about the quality of the food in terms of freshness on your feedback and we will definitely look at the amendments to our service delivery.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect getaway
The hotel was absolutely stunning and the service was fabulous . The staff were courteous and generally couldn’t have done anymore for us . It was truly a wonderful experience . On site there was plenty of activities and obviously golf being a huge selling point . It was however the horse riding that was booked with the magnificent Rosa that made our holiday . Even for the novice rider it is certainly worth doing . Swimming with the horse in the beautiful ocean was such a highlight .
Stayed 5 nights in Oct 2019
Response from Guest Relation Executive, Diana Livingstone. on Dec 20, 2019
Dear Valued Guest, Thank you for taking the time to review your holiday experience at Seacliff Resort & Spa, we are delighted to hear that you have enjoyed your overall stay with us. Our aim is always to have guests depart with a delightful holiday experience. I have shared your feedback and comments with the team. Seacliff Team will be definitely looking forward to your return in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot with great facilities and lovely 9 hole golf course. The road out to the resort is a bit rough but well worth the trip.
Stayed 3 nights in Sep 2018
Response from Deshpal on Apr 27, 2019
Dear Anonymous, We are grateful for your feedback and words of appreciation regarding a recent stay with us and will be delighted to have the pleasure of welcoming you back again soon in the near future. Warmest regards, Deshpal Singh Front Office Manager.

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from Deshpal on Apr 27, 2019
Dear Ebrahim, Greetings! Thank you for taking out time to share the valuable rating of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Deshpal Singh Front Office Manager

10/10 Excellent

Janine, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tropical paradise
A beautiful hotel with magnificent views over the ocean. The all-inclusive package is fabulous - plenty of delicious food and wide range of drinks included. The staff could not be any more helpful or friendlier. A wonderful stay and would definitely recommend.
Stayed 5 nights in Sep 2018
Response from Deshpal on Apr 27, 2019
Dear Janine, Greetings! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Deshpal Singh Front Office Manager

8/10 Good

Kishan, london

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to relax and get away from it all
Upon arrival at the hotel we felt like we were entering paradise! It was so picturesque, clean and with beautiful views. We were a little disappointed by the rooms however, especially the bathroom which was tiny and not particularly modern. Also none of the rooms with the exception of the Deluxe rooms get much natural light during the day as all rooms are shaded by the roof over the patio. That might not be a bad thing given the air conditioning in our room didn’t work particularly well. All those criticisms being made, I can not fault the staff, their service, the all-inclusive options or the facilities. It might not sound like it from this review but there are many more positives about this hotel than negatives. Just don’t go there expecting it to be of a 4-star international chain standard.
Stayed 4 nights in Sep 2018
Response from Deshpal on Apr 27, 2019
Dear Kishan, Thank you for taking the time to share your experience about your recent stay at our resort. I sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope to see you soon again with us. Yours sincerely Deshpal Singh Front Office Manager

8/10 Good

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, don’t ask for taxi at the hotel.
Hotel was good, clean normal staff service was good but felt that the management try to overcharge you on check out so check your bills. Don’t ask for taxi at the hotel you end up paying 3 times price.
Response from Deshpal on Apr 27, 2019
Dear Umesh, Thank you for taking the time to share your experience about your recent stay at our resort. I sincerely appreciate your feedback and very sorry to hear about your check out experience. We will take your comments under consideration as we continually work to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope to see you soon again with us. Yours sincerely Deshpal Singh Front Office Manager

8/10 Good

Jay, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location of hotel was great, staff excellent
The location and outside facilities were very good. Overall atmosphere was good. Rooms were a bit of an disappointment for the price we paid. On the small side, with limited furni9shings, need updating as seem to be in the same state from 90's. Same for bathroom. Airconditioning noisy and did not function one night. Staff were very friendly and helpful. Very limited vegetarian menu on the first night, but upon pointing this out, the kitchen chef prepared special meals for us in following evenings. Overall was a good stay, no WOW factor.
Stayed 3 nights in Jan 2018
Response from Deshpal on Apr 27, 2019
Dear Jay, Thank you for taking the time to share your experience about your recent stay at our resort. We will take your comments under consideration as we continually work to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope to see you soon again with us. Yours sincerely Deshpal Singh Front Office Manager

8/10 Good

kendie, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel,lovely view,awesome staff,always willing to assist except for the language barrier. The only bad experience we had was the terrible roads leading to the hotel.Nice meals but they should change the time they start serving their supper which is way too late (7:30pm)
Stayed 4 nights in Dec 2017
Response from Deshpal on Apr 27, 2019
Dear kendie, Thank you for taking the time to write a review on this forum. we have taken your comments under consideration and have changed our dinner timing which starts at 07:00 pm. We greatly value your patronage and look forward to welcoming you next year. Best Regards, Deshpal Singh Front Office Manager.

8/10 Good

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
It was great! I wish they have a shuttle bus from airport.
Stayed 1 night in Nov 2017
Response from Deshpal on Apr 27, 2019
Dear Hadi, We are grateful for your feedback and words of appreciation regarding a recent stay with us and will be delighted to have the pleasure of welcoming you back again soon in the near future. Warmest regards, Deshpal Singh Front Office Manager.

2/10 Terrible

Eynot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience for me
It was the worst experience I arrived and they said couldn't find my booking to make it easier showed my email for confirmation then the guy at reception says sorry the person who deals with online booking isn't around on top they said I had to pay cash as they never got paid through hotel.com the client only book and pay cash at desk while my credit card was charged already then I started trying to explain but they only told us to wait we arrived 12:00 we stayed there till 15:00 pm to get room I called the hotel.com customer service and they were very helpful and ask me if they can speak to hotel people but they hotel people didn't want too then at they end they gave us room after all the hectic . The service was not good at restaurants too
Response from Deshpal on Apr 27, 2019
Dear Eynot, Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. we will definitely look at amendments to our service delivery. Please accept my apologies and i hope that this hasn't put you off a return stay with us again. Best Regards, Deshpal Singh Front Office Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with lots to do.
Response from Deshpal on Apr 27, 2019
Dear Guest, Greetings! At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Deshpal Singh Front Office Manager

6/10 Okay

Freddy P., Houston, TX USA

Liked: Staff & service
Great view but some updating is needed
Great staff but resort is a little outdated. Food was hit and miss... not a big fan of flies around my food. Sea view room had an amazing view. Bathroom shower head need changing and my tv in the room flickered. Also had quite a bit of wifi challenges during our stay.
Response from Deshpal on Apr 27, 2019
Dear Freddy P, Thank you for taking the time to share your experience about your recent stay at our resort. I sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Yours sincerely Deshpal Singh Front Office Manager

10/10 Excellent

Shely, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Great
Response from Deshpal on Apr 27, 2019
Dear Shely, Thank you for sharing your feedback with us!! I am so happy that you enjoyed our comfortable hotel, ideal location, and our amazing staff. We look forward to welcoming you here again soon. Yours sincerely Deshpal Singh Front Office Manager

6/10 Okay

Honeymoon2016, London

Liked: Cleanliness, staff & service, room comfort
Simple and Effective, missing the WOW factor
As newlyweds Sea Cliff offers a pleasant experience, they do the basics very well but lack the WOW factor to make it an amazing experience. All of the staff were always polite and happy to help, however the pool staff didn't proactively approach guests for drinks/food requests on a regular basis, usually you need to go to the bar or hope that someone is passing. The inclusion of leisure activities for free (pool, squash, darts, bikes, table tennis, tennis, snorkelling, kayaking and other non-motorised water sports) are a good idea however they are of a low quality, for example the snorkels and masks were dirty and not cleaned after each guest, pool balls were missing, darts had no flights and bikes were unavailable. They offer a shuttle bus into Stone Town with little to no information, arriving in town the bus driver simply pulls over and indicates to leave the bus. With men hounding at the window as you pull up and following individuals for 50m to offer 'tour guide services' it was a bit much for the elderly couple who were traveling with us and could have been managed with a simple communication to guests. The list goes on, they set high guest expectations with their prices and fall short of amazing due to their neglect for the details. For our honeymoon and the price we paid I expected more, ultimately it has the ingredients for an amazing holiday and its disappointing that they go 90% of the way and yet fail to deliver due to seemingly a lack of care.
Response from Deshpal on Apr 27, 2019
Dear Guest, Thank you very much for your feedback. It was a pleasure to have you stay with us. It is our constant endeavor to deliver best and it is appreciation and feedback such as yours which motivates the entire team to continue striving for excellence. We have noted your points and will definitely look for the amendments. The entire team looks forward to welcoming you back next year with us. Best Regards, Deshpal Singh Front Office Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Deshpal on Apr 27, 2019
Dear Guest, Thank you very much for your feedback, It was a pleasure to have you stay with us. We greatly value your patronage and look forward to welcoming you back with us in the near future. Thanks & Regards, Deshpal Singh Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good hotel - no beach
The hotel overall is not bad, however, there are definitely better options in the area and probably for a better price. I was very disappointed to learn that the hotel does 'not have beach access'. Based on the pictures provided on this website, and description, it clearly shows a 'sandy beach' but in fact, the hotel is situated over a cliff with an amazing view but not available to swim and hardly any water activities available on site.