Great location, however for the price of the balcony room per night I would have expected more. Room looked tired, with attention to detail lacking in several areas, toilet roll holder was broken, shower door didn’t fit properly and seal was broken so every time you had a shower the bathroom floor flooded, several loose fixtures and fittings, tired looking chipped paintwork, no sound proofing in the rooms meaning we could hear other guests talking, vomiting and having sex. There were no coat hooks and only 2 coat hangers, meaning very little room to hang anything. We rang down to ask for some fresh milk to make tea and it took the best part of an hour for it to be brought to our room. I have stayed in hotels costing a lot less than the Velvet and received a much higher standard of service, with more attention to detail to fixtures, fittings and overall experience. Very little reference paid to eco-friendliness either.