Front of property - evening/night

Reviews of Velvet Hotel

4 out of 5
Velvet Hotel
2 Canal Street, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 543 out of 803 reviews" "
Rating 8 - Good. 169 out of 803 reviews" "
Rating 6 - Okay. 53 out of 803 reviews" "
Rating 4 - Poor. 19 out of 803 reviews" "
Rating 2 - Terrible. 19 out of 803 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely decor, great location
Stayed 1 night in Mar 2024
Response from Joshua | Reservations Supervisor on Mar 18, 2024
Thank you for your feedback and for choosing to stay with us! We are delighted to hear that you enjoyed your stay with us and, in particular, our decor and location. We hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - ideal for a couple for romantic stay
Stayed 1 night in Mar 2024
Response from Joshua | Reservations Supervisor on Mar 8, 2024
Dear David. Thank you for the rating and kind comments. We value your patronage and hope to welcome you back in the not so distant future.

10/10 Excellent

Knut, Kirkham

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a night out on Canal Street
Stayed 1 night in Dec 2023
Response from Front Desk Team on Mar 6, 2024
Thank you ever so much for your rating and kind feedback, we hope to welcome you back to Velvet in the not so distant future!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and a great vibe.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 29, 2024
Thank you for your feedback, pleased to hear you had an amazing stay and hope to welcome you back in the not so distant future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 26, 2024
Thanks for the rating - we hope to welcome you back to the hotel in the not so distant future!

10/10 Excellent

Matt

Stayed 1 night in Feb 2024
Response from Front Desk Team on Mar 20, 2024
Thanks for the rating Matt - we hope to have the pleasure of hosting you again in the not so distant future!

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Excellent will be staying again
Stayed 1 night in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 31, 2024
That's amazing news! We're so glad you had an excellent stay with us and can't wait to welcome you back soon. Any particular aspects you liked that you'd like to share again on your next visit?

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we were impressed by the aesthetics of the reception area. Very stylish yet felt homely and welcoming. Customer service was exceptional they helped us with the parking top tip part at the Qpark in Piccadilly place 5 min walk you can book in advance it’s safe and plenty of parking spaces. We were offered a glass of Prosecco neither of us drink so we declined but a nice touch . We were early but they checked and our room was available so we checked in super early which was great. Up in the lift to our room . We walked in and we both said wow !! Super plush and high tech and amazing big floor to ceiling windows lovely thick curtains with electric blinds . Building next door had scaffolding up but didn’t bother us at all and no building work noise. Bathroom had the most amazing rainforest type shower with high end luxury shampoo conditioner and shower gel with lovely fluffy bath robes and towels. Well stocked mini bar and snacks at reasonable price compared to other hotels I have stayed in. The lighting in the room was lovely with different modes that my other half loved playing with. Open style wardrobe which was great who needs to hide there clothes away . At the bottom of the bed a lovely velvet sofa which I found really comfortable. Iron and a hidden ironing board in the mirror and a hairdryer in the drawer . Basically we had the most wonderful weekend in possibly one of the best hotels I’ve ever stayed in !! We will be back !! Thank you
Stayed 2 nights in Jan 2024
Response from Joshua | Reservations Supervisor on Jan 31, 2024
We're deeply grateful for your detailed and glowing review! Your kind words about our aesthetics, service, and amenities truly mean a lot to us. From the stylish welcome to the "wow" moment upon entering your room, we're delighted we exceeded your expectations. We prioritise every aspect of the guest experience, and your appreciation for the little touches, like the parking tip and adjustable lighting, confirms our efforts are well-received. Thank you for choosing us and for the promise of your return – it's the highest compliment we can receive.

6/10 Okay

Gareth

Stayed 1 night in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 31, 2024
We appreciate your rating, though we'd like to understand what kept your experience from being a perfect 5/5. Could you share any details about your stay that we can improve?

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Having stayed here previously and love this hotel I booked a Balcony room for a special occasion. The welcome from reception was quite cold, was informed at 3pm the room still wasn’t ready and on expressing disappointment it suddenly was and was informed they were short staffed. The tv didn’t work and had to ask for assistance which involved staff member having to come into the room and climb on the desk to try and get it on which thankfully she eventually managed to do. The ash tray on the balcony was full of cigarette ends and hadn’t been emptied from previous guests. The tea and coffee making facilities were very limited for a £200 pound a night room. The Bistro was closed which we weren’t aware of, may have missed the notification but the stay made me feel like I was an inconvenience rather than a welcome guest. Will probably think twice before returning.
Stayed 1 night in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 5, 2024
So sorry your special occasion missed the mark! We take your feedback seriously. We'll address staff training & amenities promptly. We value your loyalty & hope to win you back. Please contact us directly to discuss further.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
There's no doubt that a lot of care had been taken to give The Velvet a premium feel and the little balcony was a lovely bonus. However there were a couple of things that were a bit lacking and one serious security issue. When w arrived we were told by the very nice woman at reception that the system had gone down and that she would need to unlock the room for us as the keycards weren't working just now. Fair enough. Half an hour later she arrived with the presumably working cards. It wasn't until the next day and several trips out and about that we realised that the door hadn't locked when we closed it behind us, leaving it available for anyone to nip in and grab anything of value! When we told reception they didn't seem at all worried or surprised but offered to lock it manually for us. Not re than a bit worrying. The room was lovely but there were some cobwebs and a helium balloon in the rafters from another guest. The pull cord on the heater for the balcony had also snapped and we had to stand on a chair to switch it on. All in all, despite the security issue and the other issues we had a pleasant stay but wouldn't return until these things were sorted.
Stayed 2 nights in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 31, 2024
Thank you for your feedback! We're thrilled you enjoyed the room's charm and the balcony. We deeply apologise for the security issue and inconvenience with the keycards and heater. We're taking your concerns seriously and immediately reviewing our locking system and addressing the room's maintenance needs. Your safety and comfort are our top priorities, and we're committed to providing a more secure and enjoyable experience. We hope you'll reconsider returning once these issues are resolved.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing trip!
Everything from pre-arrival to checkout was fantastic. Any questions I had after booking prior to stay were responded to indicates and the staff were extremely helpful. The fact we were able to check in at 12pm which was before the stated time if 3pm was a great touch and on the morning of departure , we messaged reception to request an hour later check out which was granted. The room itself (Penthouse suite) was unreal and the arrival package I had requested for my partner was laid out just as I wanted it to be done. Best hotel room we have both ever had and great value. 100% will be staying again.
Stayed 1 night in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 5, 2024
Delighted you had a flawless stay! Early check-in, helpful staff, & a dream room - what more could you ask for? We await your return!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about out stay here. Fantastic location
Stayed 1 night in Dec 2023
Response from Joshua | Reservations Supervisor on Jan 5, 2024
Thank you for your 5/5 rating. Thrilled you loved the location! Hope to welcome you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Watch your bank card
The hotel itself was ok. It was clean and comfortable but they have taken £88.70 from my card without my consent. I have raised it with them and I have been told it will take 7-10 days for them to refund me my money. Not good enough.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 18, 2023
Thank you for your feedback. We are pleased to hear that your stay met your expectations. We have spoken with you over email to clarify the overcharge of 50.00 which is, as a result of, an error from a third party voucher. This was refunded as soon as you made us aware and we do not have control over how long your bank takes to process refunds. I hope this helps draw clarity to your review.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas treat
Location was spot on, so easy to find and get to from the station. Staff were very friendly and helpful. Checking was hassle free and we were offered a glass of fizz on arrival! Our room was amazing very clean and modern with views of the canal and at night it was really quiet. We popped into the hotel bar and lounge it was lovely, the decor twined with the hotel next door and the staff were super friendly and chatty. Would highly recommend I wouldn’t hesitate booking again.
Stayed 2 nights in Dec 2023
Response from Reception on Dec 16, 2023
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our location convenient and our staff friendly and helpful. It's great to hear that you appreciated the glass of drink on arrival and that you found your room to be amazing . Thank you for recommending us and we look forward to welcoming you back soon!

4/10 Poor

Ivey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 18, 2023
Thanks for your rating. Without further comments I am unable to establish the reason for the low rating. Please do reach out to us directly to discuss.

2/10 Terrible

Dale

Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 11, 2023
Thank you for choosing Velvet. Without further comments, I am unable to investigate where we went wrong. Please reach out to us directly to discuss.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on Dec 11, 2023
Thank you for your rating - we hope to welcome you back to Velvet in the not so distant future.

6/10 Okay

rebecca

Travelled with partner
Liked: Staff & service
Nice welcome, with glass of Prosecco, reception area nice. However, room was a bit tired. And most of all, absolutely freezing - don’t think the heating worked, and the weather was very cold! Maybe we just got a bad room, not sure why as it was a Tuesday night and can’t imagine it was fully booked - didn’t see any other guests.
Stayed 1 night in Nov 2023
Response from Sinead on Dec 4, 2023
Hi Rebecca, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We are particularly sorry to hear that your room was cold and that the heating may not have been working properly. We take guest comfort very seriously, and we will investigate this issue immediately to ensure that it does not happen again. We also apologize that you found the room to be a bit tired. We are committed to providing our guests with the best possible accommodations, and we will be sure to address any maintenance issues that may be present in your room. Thank you again for your feedback. We value your input and will use it to improve our services. We hope to have the opportunity to welcome you back again in the future and provide you with a more enjoyable experience. Best wishes, Sinead

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and bathroom amazing. Reception staff really helpful. Had a lovely stay, pity it was just one night!!
Stayed 1 night in Nov 2023
Response from Sinead on Dec 4, 2023
Hi Dawn, thank you for taking the time to leave such a kind review, we really appreciate the kind feedback. We're incredibly happy to hear that you enjoyed your stay with us, and liked your room. I am also really happy to hear that our team had a positive impact on your stay. We would love to welcome you back to Velvet again soon, hopefully for a longer stay! Best wishes

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Check in at reception and the staff dealing with us were great. Sadly the room wasn’t brilliant (room 14) with a constant smell of human waste as if there was a problem with the drains. We did report it and was told they’d look into it. Doesn’t help me at all but hopefully it’s sorted for the next people in there. We were also charged for items out of the snack bar which we didn’t have. Only a few quid but still shouldn’t have happened. I wouldn’t recommend and won’t be heading back.
Stayed 2 nights in Nov 2023
Response from Joshua | Reservations Supervisor on Nov 28, 2023
Dear Michael,Thank you for sharing your feedback. We sincerely apologise for the unpleasant odor and inaccurate charges you experienced. We regret not being notified earlier, and we will investigate and rectify these issues promptly. We value your feedback and will work to improve our services.Kind Regards

10/10 Excellent

Marilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique , artsy clean and friendly with superb service and delicious dining experience. Friendly and fun neighborhood .
Stayed 2 nights in Nov 2023
Response from Sinead on Nov 19, 2023
Hi Marilyn, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're incredibly happy to hear that you enjoyed your stay with us, and took advantage of our restaurant! We are also so happy to know that you like our central location, we do pride ourselves on being part of Manchester most vibrant neighbourhood! We would love the chance to welcome you back to Velvet again in the future. Best wishes,

2/10 Terrible

Perry

Stayed 1 night in Nov 2023
Response from Guest Relations Team on Nov 15, 2023
Thank you for your rating. I would like to find out more about why your experience did not meet your expectations. Please reach out to us directly at the hotel to discuss.

6/10 Okay

Laura

Travelled with group
Disliked: Property conditions & facilities
Did not live up to expectations
Great location, however for the price of the balcony room per night I would have expected more. Room looked tired, with attention to detail lacking in several areas, toilet roll holder was broken, shower door didn’t fit properly and seal was broken so every time you had a shower the bathroom floor flooded, several loose fixtures and fittings, tired looking chipped paintwork, no sound proofing in the rooms meaning we could hear other guests talking, vomiting and having sex. There were no coat hooks and only 2 coat hangers, meaning very little room to hang anything. We rang down to ask for some fresh milk to make tea and it took the best part of an hour for it to be brought to our room. I have stayed in hotels costing a lot less than the Velvet and received a much higher standard of service, with more attention to detail to fixtures, fittings and overall experience. Very little reference paid to eco-friendliness either.
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Nov 14, 2023
Thanks for your feedback. We are dissapointed that your stay fell short of your expectations. Our Signature Balcony Rooms are all individually designed in the style Velvet is known for, and were all recently refurbished. I will certainly share your feedback regarding the bathroom with the maintenance team so the neccesery corrective action can be taken to repair those minor inconveniences. All rooms are sound proofed in line with industry standards and we are always looking at ways to improve our sound proofing measures. Your feedback has given me the opportunity to speak with the neccesery head's of department to look at way's to imrpove guest experience. Thank you for your feedback and I hope your recent experience does not deter you from stay with us again in the future, do let us know if you decide to return and we will ensure you are well looked after.

6/10 Okay

michael

Nice hotel but wouldn’t stay again due to service
Nice hotel but chaos service - no acknowledgment of Hotels member bonus scheme with perks and rudely disturbed when late checkout reserved Everything at Hotel discretion despite being asked that everything was available on production of extra fees
Stayed 1 night in Nov 2023
Response from Guest Relations Team on Nov 14, 2023
Thanks for your feedback. We are pleased to learn that you enjoyed your stay overall. As a hotel, we are pleased to be a part of Expedia's Membership Scheme. This means our guests get complimentary upgrades, and additional benefits subject to availability. All services remain at the hotel's discretion, as per our terms and conditions. However, from your comments, I am unable to see what, in particular, let us down and I would like to opportunity to restore your faith in the hotel. Please do reach out to us directly to disuss.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything about our stay was amazing. We were in room 403 and it was a serious wow!! The ceiling height is so dramatic and the black and grey colour of the walls and ceiling provided a cosy and contemporary feel. Everything was spotless and the quality of everything was superb, from the bathroom fittings to the bedding to the lovely robes. The separate bath felt so luxurious. The bed was huge and we both had the best sleep in ages. I can’t rave enough about this hotel and so highly recommend it!
Stayed 1 night in Nov 2023
Response from Reception on Nov 8, 2023
Thank you for your lovely review of our hotel! We are so pleased to hear that you had a wonderful experience.We are also glad that you enjoyed your stay, and that you found your room to be cozy and beautifulWe hope to welcome you back to our hotel again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, with good facilities set in a good location in Manchester
Stayed 1 night in Oct 2023
Response from Sinead on Nov 4, 2023
Hi David, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're really happy to hear that you enjoyed your stay with us, and liked you're room. We're also really glad that you liked the facilities within your room, along with our central location. It would be our pleasure to welcome you back to Velvet again in the future. Best wishes

6/10 Okay

Neil, Zurich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Velvet is very clean and today and the staff are very friendly. However, the layout of the room that we had was quite odd and the lavatory / shower room was quite small. Whilst we didn’t hear a huge amount of noise from the surrounding bars and clubs, there was a lot of noise within the hotel itself, especially with doors banging 24x7. Having some quiet closing hinges fitted would not be a bad idea. There was even one of these doors within the room to get to the lavatory, which was annoying overnight. It was very easy for people on the street to see up in to the room, a day curtain or blinds would be good to avoid having the black out curtains drawn all the time. Also be careful of the window frame as it is very easy to hit your head (which one of us did!).
Stayed 4 nights in Oct 2023
Response from Sinead on Oct 31, 2023
Hi Neil, thank you for taking the time to write a review of your recent stay at The Velvet. We are so glad to hear that you found our hotel clean and that our staff were friendly. We appreciate your feedback on the layout of your room and the noise level. We are always looking for ways to improve our guest experience, and we will take your comments into consideration. We are currently exploring options for adding quiet closing hinges to our doors, and we are also considering adding day curtains or blinds to our rooms. We apologize that you found your room to be overlooked from the street. We will work on finding a solution to this issue, such as adding additional privacy film to the windows. We are also sorry to hear that you hit your head on the window frame. We will take steps to make this area safer for our guests, such as adding a warning sign or padding the sharp edges. We hope that you will give us another chance to show you how much we value our guests and their feedback. Please do not hesitate to contact us directly if you have any further questions or concerns. Kind regards

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023
Response from Joshua | Reservations Supervisor on Oct 27, 2023
Thanks for the 10/10, Mark - we hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and contemporary property that was exceptionally clean. My only critique is due to the location it is quite loud of a night but not a dealbreaker at all. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Sinead on Oct 22, 2023
Hi Katie, thank you for taking the time to leave us such an amazing review, we really appreciate your kind feedback! I’m really happy to hear that you liked your room, and I will gladly share your kind words with our housekeeping team. We are based in Manchester most lively neighbourhood, and it can get fairly loud some nights, so I am sorry that this disturbed you during your stay, but I’m really pleased to know that you will still visit us again in the future. Best wishes

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning room amazing location
Beautiful hotel and room. One of my new favourites in Manchester, will definitely be visiting again.
Stayed 1 night in Oct 2023
Response from Sinead on Oct 22, 2023
Hi Samantha, thank you for taking the time to leave us such a glowing review, we really appreciate your kind words! We’re incredibly happy to hear of the positive experience that you had whilst visiting us, and that you loved your room. We would love to welcome you back to Velvet for your next trip to Manchester. Best wishes,

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Team on Oct 31, 2023
Thanks for the 10/10 rating - we hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Natalie - Night Supervisor on Oct 9, 2023
Thank you Alan for your 10/10 review, we hope to see you again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Oct 3, 2023
Thank you for your 10/10 rating - we hope to welcome you back to the hotel in the not so distant future.

8/10 Good

Skye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Amazing hotel, stayed many times but not since the most recent upgrades. The place looks like a new hotel, better than before. Really great reception staff. Shame about the noisy builders opposite but fingers crossed the building is complete soon.
Stayed 1 night in Sep 2023
Response from Guest Relations Team on Oct 2, 2023
Thank you for your kind words! We're so pleased that you enjoyed your recent stay at the Velvet Hotel. We're always looking for ways to improve our guest experience, and we're glad to hear that you appreciate our recent upgrades. We understand that the construction opposite the hotel can be noisy, but we're working with the builders to minimise the disruption. We hope to see you again soon!

10/10 Excellent

JOHN, SHORELINE

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second overnight at Velvet Hotel. It is modern and clean. The restaurant is excellent. It is an easy 10 minute walk to the Manchester Piccadilly train station. We will stay there again!
Response from Guest Relations Team on Oct 2, 2023
Thank you for your wonderful review! We're so glad you enjoyed your second stay at the Velvet Hotel. We appreciate your feedback on our modern and clean rooms, excellent restaurant, and convenient location. We look forward to welcoming you back again soon!

10/10 Excellent

KIRSTEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located to explore what Manchester has to offer from endless bars and restaurants, designer shops, theatres and the arena. Rooms were spacious and immaculate. There is some building work going on opposite and they start at 7am which obviously isn't ideal but I understand it's not the hotel's fault but maybe a warning before hand wouldn't go a miss. Not too far from Piccadilly Station, If driving although they don't have a private car park there are plenty dotted around. Would have been nice to get a room upgrade but was told there wasn't one available but on looking both on Expedia and the Velvet Hotel website itself they weren't fully booked. Didn't kick up a stink as we were able to check in early.
Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 28, 2023
Thank you for your feedback, Kirsten. We are pleased to hear that you enjoyed your stay. Complimentary upgrades are subject to availability and priority goes to direct bookings. We hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy & comfy
Amazing, we celebrated in the signature suite for our first anniversary, comfortable and very welcoming staff, only had a slight problem with our parking & the bathtub plug but was sorted instantly, will be staying again 100%. Thank you velvet hotel 👍
Stayed 1 night in Sep 2023
Response from Joshua | Reservations Supervisor on Sep 26, 2023
Thanks for your 10/10 feedback Jarred and congratulations on your first anniversary. We are pleased to read that you found your signature suite to be comfortable and the team to be welcoming. The front desk is on-hand 24/7 to answer and questions regarding parking and to fix any issues if they occur - I am pleased to see they did that. We hope to welcome you back to the hotel in the not so distant future.

2/10 Terrible

John

Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 27, 2023
Hello John. Without any comments, we are unable to estabish any areas for improvement. Please contact the hotel directly to discuss your experience so we can look at corrective action.

6/10 Okay

John

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Joshua | Reservations Supervisor on Sep 26, 2023
Thank you for choosing Velvet Hotel, Bar & Brasserie - Can I invite you to reach out directly to reception to provide more feedback?

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel
Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 25, 2023
Thanks for your rating - we hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

Alex

Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 25, 2023
Thanks for your 10/10 rating - we hope to welcome you back to the hotel in the not so distant future.

8/10 Good

Yee Wah

Stayed 1 night in Sep 2023
Response from Sinead on Oct 15, 2023
Hi Yee Wah,Thank you for taking the time to leave a review, we really appreciate you're feedback!We're really happy to see that you enjoyed your stay with us. We do aim to give our guests a 5 star experience whilst staying with us, so I am sorry to see that we fell short of that for you, but hope this doesn't stop you choosing to stay with us again in the future. Best wishes

10/10 Excellent

HAYLEY

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 22, 2023
Thanks for the 10/10 rating Hayley - we hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly staff and good location
Stayed 1 night in Sep 2023
Response from Natalie - Night Supervisor on Sep 17, 2023
Thanks for the review Russel, we appriciate your feedback.

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in the heart of the Village!
Friendly greeting from staff and a lovely glass of bubbles! The room was amazing with a fabulous work area and separate bedroom, I was blown away! Will definitely be back and highly recommend.
Stayed 1 night in Sep 2023
Response from Natalie - Night Supervisor on Sep 16, 2023
Hi Alison,Thank you so much for the 10/10 review, we appriciate your feedback and look forward to welcoming you back soon.Regards,

10/10 Excellent

Clare

Stayed 1 night in Sep 2023
Response from Joshua | Reservations Supervisor on Oct 5, 2023
Thank you for the 5-star review! We're always working hard to provide our customers with the best possible service, and we're glad to hear that we met your expectations. We hope to welcome you back to Velvet in the not so distant future.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff are super helpful, gave us a room upgrade when the air con didn’t work. Highly recommend
Stayed 1 night in Sep 2023
Response from Joshua | Reservations Supervisor on Sep 15, 2023
Thank you for your feedback Jasmine. We apologise for the issue with the air conditioning in your original room however pleased that we managed to rectify the situation by offering you a complimentary upgrade. We are delighted to read that you enjoyed the new room and found the staff to be super helpful. We hope to welcome you back to the hotel in the not so distant future.

10/10 Excellent

GILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a beautiful hotel
Excellent stay at the Velvet Hotel again. We were given a lovely room but the aircon was broken so we reported it and were moved to a slightly upgraded room straight away. The bed was extra comfy and it was a quiet stay. Shower was great and the toiletries are divine. We will be back!
Stayed 1 night in Sep 2023
Response from Joshua | Reservations Supervisor on Oct 28, 2023
Dear Gillian,Thank you so much for your kind review of your recent stay at the Velvet Hotel. We are so glad to hear that you enjoyed your stay, especially the comfortable bed, great shower, and divine toiletries! We are sorry that the air conditioning was broken in your first room, but we are pleased that we were able to move you to an upgraded room straight away.We value your feedback and appreciate you taking the time to share your experience with us. We hope to welcome you back to the Velvet Hotel again soon!Kind Regards,Joshua AdamsCluster Reservations Supervisor

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Guest Relations Team on Sep 13, 2023
Thanks for the top rating Chris - we hope to welcome you back to the hotel in the not so distant future.