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Reviews of Mercure Bolton Georgian House Hotel

3 out of 5
Mercure Bolton Georgian House Hotel
Manchester Road, Blackrod, Bolton, England

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 569 reviews" "
Rating 8 - Good. 223 out of 569 reviews" "
Rating 6 - Okay. 109 out of 569 reviews" "
Rating 4 - Poor. 41 out of 569 reviews" "
Rating 2 - Terrible. 31 out of 569 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel with excellent service
Stayed 3 nights in Feb 2024
Response from DL on Feb 14, 2024
Perfect thank you :)

10/10 Excellent

Rajashree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Bolton
The sink was cracked in the bathroom. Otherwise, the room was great. Staff were very welcoming and friendly.
Stayed 1 night in Dec 2023
Response from DL on Dec 31, 2023
Thank you for your recent review. I am sorry to see that there was a fault in your bathroom with the sink. I will be sure to look into this further.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed over as it was only 10 minutes away from my Christmas party venue. Really easy to get to, close to transport links and Middlebrook retail park (lots of breakfast/ dining options). Room was a little dated and there was a slight hole in one of the chairs but more than comfortable for what I needed. Would stay here again
Stayed 1 night in Dec 2023
Response from DL on Dec 19, 2023
Thank you for taking the time to provide your recent review following your recent visit to us here at the hotel.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel had really friendly staff, clean rooms and tasty breakfast. The hot tub was a little chilly and the hotel was in need of some decoration but overall good value for money
Stayed 1 night in Nov 2023
Response from DL on Nov 29, 2023
Thank you for taking the time to provide your recent review

2/10 Terrible

Lee

Stayed 1 night in Nov 2023
Response from DL on Dec 19, 2023
Thank you for your review. I am sorry to see it was only a 1 star rating.

10/10 Excellent

Irene

Travelled with partner
Liked: Amenities
Staff very pleasant
Stayed 1 night in Nov 2023
Response from DL on Nov 27, 2023
Thank you for taking the time to provide your feedback following your recent stay with us here at the hotel.

6/10 Okay

Verified traveller

Business traveller
Average hotel
Fire alarm went off at 4am. Overall place could do with a refurb some very tired looking bits. Windows very drafty and don’t close properly. Also seem to have doors and windows open constantly leading to cold corridors. Swimming pool lockers you need to take a padlock for them to be any use not much use to hotel guests who probably don’t have one. Reception couldn’t advise on this and didn’t know so found out when I got down there. Room was ok just again very dated finish in the bathroom had bath cover hanging off and cracked sink. Wi-Fi was very hit and miss and didn’t really work properly mostly just used 5G. Food over priced in bar for the portion size.
Stayed 2 nights in Nov 2023
Response from DL on Nov 10, 2023
Thank you for taking the time to provide your review, I would be happy to discuss your review further in more detail should you be able to contact the hotel direct.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Mixed review
Lovely looking building from the outside, but inside is dated and in need of refurbishment particularly in the bedrooms and corridors. Breakfast was great as were all of the staff - very courteous and helpful.
Stayed 1 night in Oct 2023
Response from DL on Nov 10, 2023
Thank you for your recent review. Some lovely comment in relation to the team here at the hotel, I am sorry however that you found the hotel dated.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and comfortable stay
Stayed 2 nights in Oct 2023
Response from DL on Oct 16, 2023
Great review thank you

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good super staff and service
Stayed 1 night in Oct 2023
Response from DL on Oct 13, 2023
Great review thank you for taking the time :)

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the place great staff very helpful
Stayed 1 night in Oct 2023
Response from DL on Oct 10, 2023
Brilliant review thank you for taking the time Simon

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was comfortable but you could tell the age of the building with peeling paint and old decor. The corners had cobwebs and spiders and the windows were filthy so couldn’t see very clearly outside. Pool was lovely although wasn’t aware we would have to share the pool with swimming lessons.
Stayed 1 night in Sep 2023
Response from DL on Oct 9, 2023
Thank you for taking the time to provide your review, we value all our feedback here at the hotel and put into place measures to support all feedback I do hope that your recent experience will not deter you from returning to the hotel

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room .
Stayed 1 night in Sep 2023
Response from DL on Sep 29, 2023
Thank you for taking the time to provide your recent review.

10/10 Excellent

Sadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay for little price
Stayed 1 night in Aug 2023
Response from DL on Sep 21, 2023
Lovely to see your recent review. thank you for taking the time.

2/10 Terrible

Kishore

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shower not working
Shower was not working, had a worst experience ar start of day and delayed my entire schedule without bath to work
Stayed 1 night in Sep 2023
Response from DL on Sep 21, 2023
Thank you for taking the time to provide your recent review - I am sorry to see that you encountered problems with your shower whilst at the hotel. Please accept our apologies on this matter. I do hope that you spoke to the team to help try and resolve this prior to leaving the hotel.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t again ….
Pool/sauna/steam room all closed and I booked due to these ‘features’. Restaurant was the bar. Expensive, limited and bar staff unhelpful. Room was very dated. Other guests were noisy well after midnight with no let up. Shoite!
Stayed 1 night in Sep 2023
Response from DL on Sep 13, 2023
Hi Paul I am sorry to see your comments in relation to your recent visit. We do look at all feedback and ensure we put the correct measures in place to help improve our guest experience. I am sorry that you felt this was not the case on this occasion.

6/10 Okay

PAUL

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from DL on Sep 13, 2023
Thank you for your recent score rating

4/10 Poor

Dean

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby & dated
Mercure used to have a decent reputation but after this stay that reputation (personally) is in tatters !! Dated, shabby room that hadn’t been properly cleaned or maintained for a good while. Without power for hours one evening - I thought hotels would have back up generators ?
Stayed 2 nights in Aug 2023
Response from D on Aug 14, 2023
Morning Dean Thank you for your review, I am sorry to see the points you raised, I will be sure to investigate this further. Please accept our apologies that you found fault with your stay.

6/10 Okay

KOYRUL

Liked: Staff & service
The hotel need to be upgrade in anyway
Stayed 2 nights in Aug 2023
Response from DL on Aug 14, 2023
Thank you for your recent review.

2/10 Terrible

Danny

Stayed 1 night in Aug 2023
Response from DL on Aug 8, 2023
Thank you for your review.

8/10 Good

Helen

Stayed 2 nights in Aug 2023
Response from DL on Aug 7, 2023
Thank you for your recent review.

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, room comfort
Room was dated. No air con. So hot on a night. Breakfast wasnt the best. Quite cold on hot food. Other than that was good stay
Stayed 2 nights in Aug 2023
Response from DL on Aug 7, 2023
Thank you for your recent stay with us here at the hotel. I am sorry you found your room hot and found fault with the breakfast. However lovely to see that your overall stay was ok.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from DL on Aug 3, 2023
Thank you for taking the time to review your stay. Kind Regards

8/10 Good

Kayleigh

Liked: Cleanliness
.
Stayed 1 night in Jul 2023
Response from DL on Aug 3, 2023
Morning Kayleigh Thank you for taking the time to review your stay with us here at the hotel. Kind regards

10/10 Excellent

Gary

Stayed 1 night in Jul 2023
Response from DL on Aug 3, 2023
Hi Gary Great to see your review after your visit to us here at the hotel. Kind Regards

4/10 Poor

Kayleigh

Disliked: Cleanliness, property conditions & facilities
Not great unfortunately
Sadly, the bad outweighed the good here. "Spa" hotel - holds kids swim lessons all day in the pool. Heavily stained duvet and pillows (sheets looked clean). Smelt of damp throughout building. Staff very helpful, just had to find them first. Ample parking. No plugs near the bed. Safes not working, told none of them did. Ceiling of pool area rusting and falling apart, they have a net up to catch the pieces. Breakfast selection not too bad. Overall, not quite the relaxing break anticipated.
Stayed 3 nights in Jul 2023
Response from DL on Jul 24, 2023
Thank you for your recent review I am sorry to see some of your comments in relation to your visit. We are working hard to continually improve the offering here at the hotel to make all our guest experiences memorable for the right reasons.

8/10 Good

Andy

Stayed 1 night in Jul 2023
Response from DL on Aug 8, 2023
Thank you for your review

10/10 Excellent

ADAM

Stayed 1 night in Jul 2023
Response from DL on Jul 17, 2023
Lovely thank you Adam

8/10 Good

Joyce

Liked: Cleanliness, staff & service, room comfort
Nice comfortable stay
Nice easy check in and room although the usual miles away from the reception area was nice and quiet and accessible. Comfy beds , nice hot water for a bath and good night’s sleep too . The breakfast was excellent. Lots of hot food , good juices and quality coffee too . Overall a good stay , however the hotel is looking quite tired in a lot of the public areas
Stayed 1 night in Jul 2023
Response from DL on Jul 17, 2023
Thank you for taking the time to provide your review.

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from DL on Jul 17, 2023
Thank you for your recent review.

6/10 Okay

Jason

Travelled with partner
Disliked: Property conditions & facilities
We arrived at the property to be told the lift wasn’t working and our room was on the 3rd floor . 6 flights of stairs later we arrived in room 886 small room in the eves of the building . Needed a lick of paint it looked tired and the bathroom was old with mould around the bath . . Also £34 for a bottle of cheap red wine was a joke ! On the upside staff were friendly, breakfast was very good pretty much everything you want . Will I be staying here again probably not
Stayed 1 night in Jun 2023
Response from DL on Jul 5, 2023
Morning Jason Thank you for your recent feedback, I have replied to your review on another site also. Unfortunately the lift was out of service due to a power cut in the area and work needed on the circuit board, this certainly was an inconvenience and we tried to locate as many people on the lower floors as possible, I am sorry we were unable to do with with your room whilst you stayed at the hotel. The wines are priced and we do have cheaper options available I am sorry if you were not advised of this. Some lovely comments in relation to the staff which is lovely to see. I will be sure to share your comments with the team.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on Jul 4, 2023
Thank you

10/10 Excellent

Caronne

Stayed 2 nights in Jun 2023
Response from DL on Jul 4, 2023
Perfect 10 thank you

6/10 Okay

Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Its ok, not great but ok.
The staff was very friendly and did a great job, disappointed on the general condition of the place, looks old and a bit tatty. Website says the the spa has massage facility (they dont and havent had since covid). It also says that the pool is adults only after 7.30pm, not whilst i was there. Anoying that the lockers are "bring your own padlock" as when im travelling i dont tend to carry one. Kitchen is apparently open until 9pm unless you want to order at 8.40pm then its closed!
Stayed 1 night in Jun 2023
Response from DL on Jun 29, 2023
Thank you for your review Lee - I do hope that your recent stay will deter you from returning to the hotel again in the future for another stay.

6/10 Okay

Verified traveller

Good
The stay was good, enjoyed the pool although it was a bit small due this half the pool being blocked off. Returning on Saturday night to a complete black out wasn't ideal either.
Stayed 2 nights in Jun 2023
Response from DL on Jun 29, 2023
Thank you for your review, I am sorry that you encountered the power failure which was a local incident that affected the whole area. Please accept our apologies that it had an impact on your stay with us here at the hotel.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on Jun 29, 2023
Thank you Mario

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service
Clean but dated,room was so hot,although they did supply desktop fan,breakfast was lovely and service was good.
Stayed 2 nights in Jun 2023
Response from DL on Jun 19, 2023
Thank you for your recent review.

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the breakfast was delicious. The rooms are wide but maybe needs some refurbishment. Ceiling of the pool needs some cleaning.
Stayed 3 nights in Jun 2023
Response from DL on Jun 19, 2023
Thank you for your recent review.

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on Jun 19, 2023
Thank you

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place to stay
Stayed 3 nights in May 2023
Response from DL on May 10, 2023
Thank you for your recent review.Kind Regards

6/10 Okay

Alexandria

Stayed 1 night in May 2023
Response from DL on May 9, 2023
Thank you for taking the time to review.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from DL on May 9, 2023
Thank you for your recent review.

6/10 Okay

Verified traveller

Business traveller
Brauna (Reception), Katie (Bar) and Shift Manager were very helpful. The wifi wouldn't work in my room, despite using Conference and the additional Mercure Windsor booster put on specially - annoying I had to work in the public areas all night. I couldn't collect Accor points when booking via Hotels.com despite being told that I would when I advised to join a previous time I stopped a previous time.
Stayed 1 night in May 2023
Response from DL on May 9, 2023
Thank you for your recent review. Lovely to see some name mentions.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 2 nights in Apr 2023
Response from DL on May 2, 2023
Great score rating thank you

10/10 Excellent

MRS T

Stayed 1 night in Apr 2023
Response from DL on May 2, 2023
Great score / review rating thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place to stay, just don't expect pristine.
Wonderfully helpful staff. Good size room with everything I needed, great shower with plenty of water pressure and hot water and ability to control own heating. Great breakfast. Hotel is starting to look a little worn around the ages, more visible on carpets, walls etc in common areas but no issues with room.
Stayed 2 nights in Apr 2023
Response from DL on May 2, 2023
Lovely to see your recent review. thank you for taking the time.

10/10 Excellent

Lee

Stayed 1 night in Apr 2023
Response from DL on May 10, 2023
Thank you for your recent review.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Tired but good value for money
It's okay, a little tired but good value for money.
Stayed 1 night in Apr 2023
Response from DL on Apr 18, 2023
Thank you for taking the time to provide your recent review following your visit to the hotel. Kindest Regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A night away with my wife to relax and recharge .We checked in and out within a hour .We chose this hotel for the pool ,sauna steam room and jacuzzi. Our room 886 was small had a very old smell with a skylight window it wasnt inviting atall .We went to go to the pool ,lift was out of order had to walk down 4 flights .my wife has arthritis this didnt start well .Next the steam room out of order both changing rooms were awful a terrible smell .I got under the shower to go to the pool it was freezing .My wife walked out to go under the shower it was scortching hot obviously no thermostat control .We got in the jacuzzi and got straight out it was very murky and uncomfortable as to its cleanliness. We where so dissapointed and then had to get back up the stairs .It did not state on the web site that the lift was broke and no sauna or we would not have booked .Staff where very understanding and helpful we got a refund and left .We where so looking forward to our break .This could be a lovely hotel but its very dated ,neglected and shabby .The staff are lovely and holding the place together .we are only late 40s / early fifties but could not say .The staff told us the lift has been out of order for a while .
Stayed 1 night in Apr 2023
Response from DL on Apr 13, 2023
Thank you for your review. I am sorry to see your comments. The team here at the hotel are passionate about what they do and the service they deliver. I am sorry that you left the hotel early. I do hope that you spoke to the guest care manager prior to this to see if they could rectify any of the points you raise? I note that you have posted this anonymously which unfortunetely enables me to reach out to you further.

2/10 Terrible

Michael, Cape Town

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and tatty hotel. Carpets filthy, bedrooms old and worn, corridors smelly, lift was disgusting, and gym was awful. Only positive was the staff, who are friendly.
Stayed 1 night in Mar 2023
Response from DL on Apr 4, 2023
Morning Michael Thank you for your review, I am sorry to read your comments in relation to your stay. We are working hard at the hotel to improve our offering to all our guests. I am sorry this did not meet your expectations on your recent visit. I do note the comments and will share with the team.