Good Morning Leanne, Thanks for taking the time to leave some feedback based on your recent stay here at HOLIDAY INN EXPRESS - MANCHESTER CITY CENTRE ARENA. I would first of all like to take the time to apologise for the shortfall of service that you received at breakfast and it's very upsetting to learn that this was the only issue with your stay. Sometimes all guests can decide to join us for breakfast at the same time and this is something we have no control over and therefore the breakfast area can become very busy, this is usually within the last hour of breakfast running. We try and inform people at check-in if the breakfast is going to be busy and the best times to visit, however I apologise if this wasn't the case. It is our biggest importance to get the coffee machine fixed however are currently waiting for the suppliers to get a coffee machine part, this is on order and we are waiting for this to arrive for then these machines to be fixed. We do have a few machines set up and hopefully you was able to grab a coffee from these machines. Our staff work really hard in order to ensure everyone gets a hot breakfast in the morning, and I am pleased this showed however it's upsetting to feel that you found them to be understaffed at this time. I have passed this feedback onto our operations manager who can look at staffing requirements where needed.If ever in the city again, I do hope you would revisit us and give us another chance as this isn't the level of service you, or us expect. If there is anything else I can be of assistance with, please do not hesitate to contact me directly at the hotel.Kind Regards,

Dear Issakha,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,

Dear Gina, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear Catherine,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Hello Hiu, Thank you for taking the time to leave such a detailed review about your recent stay here at Holiday Inn Express Manchester City Centre Arena. The review is very disappointing to read as I can agree we fell short on this occasion, and can only apologise for this. The fire alarm was triggered by an event in the hotel which required further investigation. The safety of our guests is paramount and something we take very seriously hence the investigation time required before being certain there was no emergency situation in the hotel and that it was safe for guests to return. Whilst we can appreciate the inconvenience this caused we would like to thank you for your co-operation and understanding during this very difficult time.Again, we really would like to apologise as this is not the service you, or we expect and we are sorry we fell short on this occasion. If there is anything we can do to be of further assistance, please do not hesitate to contact me directly at the hotel.

Dear Dorothea,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us and that you found the team friendly, welcoming and helpful! We hope to see you again sometime soon.

Dear Adrian, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear Janeen, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express Manchester City Centre has to offer and we are thrilled to hear you enjoyed your recent stay with us! However, I am disappointed to read that the heating wasn't working in the room. I am glad the team was able to assist quickly with a portable heater for you though. Once again, we apologise we fell short on this occasion, but if you are visiting the area again soon we’d love to welcome you back to show you our usual amazing standard.We hope to see you again sometime soon.

Dear Maurice,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear Oliver,Thank you for taking the time to tell us about your experience at Holiday Inn Express MANCHESTER CITY CENTRE - ARENA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you.

Hi Khurram, Thanks for taking the time to leave such wonderful feedback on your stay here at HOLIDAY INN EXPRESS - MANCHESTER CITY CENTRE ARENA. With valuable feedback like yours we are able to coach and monitor the team in order to keep up with our amazing standards. I am pleased to read you found the location to be perfect, we really do make the perfect base when exploring all that Manchester has to offer and we hope you had a fantastic time doing this. I am also pleased to read that you found this a very good place to stay!If ever within the city again we would be thrilled to welcome you back!Kind Regards,Holiday Inn Express - Manchester City Centre Arena

Dear Dawn ,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Hi Natalie, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! I will be sure to pass over the positive comments to Kat and the team.We hope to see you again soon! Kindest Regards,

Dear Craig,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! I am very pleased to hear that you found the staff team to be friendly and the rooms clean and comfortable too, we really hope this was the home away from home!We hope to see you again sometime soon.Kind regards,AaronHoliday Inn Express, Manchester City Centre

Dear Carmen,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear John,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

Dear Stephen,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

Dear Tracey,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

Dear NarjisThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

Dear AbdulfatahThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear VilmaThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear Paidamoyo Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Hi Dane, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. Thank you for the detailed review about how you enjoyed .However, it is very disappointing to read that you had a few issues during your visit, however we do hope you was able to speak to one of our team and they was able to rectify this quickly for you. Please accept my apology for cold water in the morning and long waiting time for the breakfast .Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

Dear OlachiThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Dear NeveThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Hi Mahesh, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

Hi Killian, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. However, it is very disappointing to read that you had a few issues during your visit, however we do hope you was able to speak to one of our team and they was able to rectify this quickly for you. Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

Dear Martin,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

Dear 'Darren',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre

Dear Luisa ,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

Hello "Leanne", Thanks for your review, we really do appreciate your feedback. I am pleased to hear that you thought the hotel and staff made your stay. However, I am disappointed to read that you thought breakfast wasn't up to our usual standard. I would like to thank you for bringing this to our attention and have passed your feedback onto our Breakfast Manager in order to make improvements in this area. Once again we apologise we fell short on this occasion. Many Thanks, Aaron Guest Services Manager

Dear 'Alexander',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

Hello Kirsty, First of all thanks for your detailed review and may I first start off by apologising for the mix up with your rooms. When booking your room we have very limited availability and can only know on the day what rooms we have available, sometimes there is situations where a double booking has to be put into a twin room, this is beyond our control at our busiest times however I am happy to read that a member of our team was able to resolve this for you.I'm glad to hear the trip in the end was a success and hope you enjoyed your visit to the city and we hope to welcome you back to Holiday Inn Express soon. Kind Regards, Aaron HHoliday Inn Express, Manchester City Centre

Dear Greg,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsJayde Holiday Inn Express, Manchester City Centre

Dear 'Zaheed',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We currently don't offer any refrigerators or microwaves in the room however you would of been more than welcome to speak to our reception team they would of been happy to store things in the fridge for you.We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

Hi,Thank you very much for your review. I am happy to see that you have enjoyed your stay with us and I hope to have the chance to welcome you back in the near future. Kind Regards,

HI,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.Kind regards,

Hi,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.

HI,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.Kind regards,

HI,Thank you for choosing holiday inn express Manchester arena City Centre as your destination residence whilst in Manchester and for taking the time to provide feedback on your stay.Kind regards,

HI,Thank you for taking time to write about us,we hope to see you again at holiday inn Manchester arena city centre Kind regards,