In-room safe, desk, iron/ironing board, free WiFi

Reviews of Manchester South Hotel, Sure Hotel Collection by BW

3 out of 5
Manchester South Hotel, Sure Hotel Collection by BW
340 Wilmslow Road, Fallowfield, Manchester, England

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 816 reviews" "
Rating 8 - Good. 333 out of 816 reviews" "
Rating 6 - Okay. 157 out of 816 reviews" "
Rating 4 - Poor. 73 out of 816 reviews" "
Rating 2 - Terrible. 42 out of 816 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for price
Decent for the price. A little noisey sounded like kids running around but we only used the room to sleep in so!
Stayed 1 night in Apr 2023
Response from Clare on Apr 9, 2023
Thank you for your feedback. I am sorry about the children. The adults of the group should have been in control of them, but overnight the nights team should also have had an eye on them.

6/10 Okay

david

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good but could be better
Hotel is in a great location for easy travel into the city centre..rooms are in need of updating but the restaurant area is pleasant and staff are really good...on site parking is charged but rates are good.
Stayed 1 night in Mar 2023
Response from Clare on Mar 31, 2023
Thank you for your feedback. We are hoping to re-start our in house refurbishment this year which will mean a number of rooms get a re-fresh.

10/10 Excellent

darren

Stayed 1 night in Mar 2023
Response from Clare on Mar 25, 2023
Thank you for your stay and for your feedback.

10/10 Excellent

Rachael

Stayed 1 night in Mar 2023
Response from Clare on Mar 25, 2023
Thank you for your stay and for your feedback.

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic comfort - well-appointed bathroom. Steps up to reception would be difficult with heavy luggage. hairdryer in room broken - maybe cleaners not time to test and report.
Stayed 1 night in Mar 2023
Response from Clare on Mar 25, 2023
Thank you for your stay and for your feedback.

8/10 Good

David

Travelled with group
Liked: Staff & service
Nice stay
Nice hotel with really nice bar. The rooms were nice but very hot radiators stayed on even when turned off. Sunday breakfast didn’t start until 8am and we had to out early, the staff where really good and sorted us some packs of continental breakfast. The soap bottle in the shower was empty but otherwise the room was comfortable, a bit small if you are staying for a few days
Stayed 1 night in Feb 2023
Response from Clare on Mar 13, 2023
Thank you so much for your very kind feedback.

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how there was so many close shops restaurants clubs around
Stayed 1 night in Feb 2023
Response from Clare on Feb 19, 2023
Thank you for your very kind review.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room for for the rate on offer, great comfy bed , lovely bathroom and friendly staff. Also good location for transport into city centre and easily accessible from motorways .
Stayed 1 night in Jan 2023
Response from Clare on Jan 28, 2023
Thank you so much for your fantastic feedback!

10/10 Excellent

Claire

Stayed 1 night in Jan 2023
Response from Clare on Jan 13, 2023
Thank you so much for your wonderful feedback score.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and brilliant breakfasts
Response from Clare on Jan 5, 2023
Thank you so much for your very kind feedback!

10/10 Excellent

RIzwana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, excellent location and flexibility
Response from Clare on Dec 29, 2022
Thank you so much for your very kind feedback.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manchester At Christmas
Loved it. Great check in with top staff. Amazing location and convenient to shops and eating
Stayed 1 night in Dec 2022
Response from Clare on Dec 29, 2022
Thank you so much for your very kind feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay
Great staff so helpful very kind. Place was clean and comfortable. Decor in room dated and tired. Great location for hospital. A lick of paint and new carpet and it would be fantastic. Big Thankyou to the staff.
Stayed 1 night in Dec 2022
Response from Clare on Dec 29, 2022
Thank you so much for your very kind feedback. We are hoping to re start our in house refurbishment plan in the new year.

8/10 Good

Muayad

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel
The hotel did not receive my booking notification when checked in The heating in the room was not good.
Stayed 2 nights in Dec 2022
Response from Clare on Dec 29, 2022
Thank you for your feedback. I am sorry your reservation had not been sent to us by the website you had booked through. I'm not sure if you spoke to reception about the heating in your room. If they had known they would have tried to fix the issue, moved you to another room or given you a portable heater.

2/10 Terrible

Peter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needlessly Disappointing
An "executive" room is not defined by a couple of bags of crisps and a bottle of water. Room 33, paint peeling around windows and signs of damp on bathroom wall. Only tepid water available in the morning due to "Boiler Issues", and the noise from "mechanical services" in this room throughout the night beggars belief. Was woken up 5 times by the cacophony of rushing water, valves, banging of plant and goodness knows what else, really really loud, at one point I thought someone was trying to break into the room. Generally lovely people, particularly Eva at reception, but this is a root and branch management issue, I suggested on departure that the general manager should spend a night in the room to experience how bad the noise is. I doubt that they will take me up.
Stayed 1 night in Dec 2022
Response from Clare on Dec 29, 2022
Thank you for your feedback. I will pass all of these comments to the General Manager. We class the room you had as a superior room as it is much more recently refurbished than our other rooms, including the bathrooms which are much fresher than our standard rooms.

10/10 Excellent

Sarah

2/10 Terrible

Kieran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The wall papers in the room were half stuck, the grit under the sink was coming off, black mould was under the toilet lining, the paint was outdated. The next door room was noisy to an extend that it felt taht they were in the same room as us. Very basic and poor facility. Definitely not value for money although the staff were professional and friendly and were swift to take care of the noisy neighbour outrage
Response from Clare on Dec 11, 2022
Thank you so much for your feedback. I am so sorry there were some cleanliness issues, this is, of course, unacceptable and I will speak with the housekeeping manager about them. I appreciate it is unlikely, but if you were to choose to stay with us again, I will upgrade you to one of our new superior rooms complimentary.

6/10 Okay

Oliver

Stayed 1 night in Nov 2022
Response from Clare on Nov 24, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Clare on Oct 29, 2022
Thank you for your stay. We appreciate your feedback!

6/10 Okay

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was the cheapest we could find for 1 night on a busy weekend in Manchester due to football fixtures and gigs £120! Room was tiny and decor was a bit tired.
Stayed 1 night in Oct 2022
Response from Clare on Oct 29, 2022
Thank you for your feedback. Our rates fluctuate daily, but were obviously higher than other times because of events in the city. We have software installed that controls our rates based on local rates, availability etc. We are hoping to restart our refurbishment programme in the new year.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Clare on Oct 20, 2022
Thank you for your stay and for your feedback!

10/10 Excellent

Steph

Stayed 1 night in Oct 2022
Response from Clare on Oct 20, 2022
Thank you for your stay and for your feedback!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on.
Nice stay, clean room and friendly staff.
Stayed 1 night in Oct 2022
Response from Clare on Oct 13, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Tom

Stayed 1 night in Oct 2022
Response from Clare on Oct 5, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, reasonable value, friendly and helpful reception and bar staff, lovely bar area. Breakfast was a bit basic, and £7 to park the car felt a bit excessive though.
Stayed 1 night in Sep 2022
Response from Clare on Oct 5, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Rachael

Stayed 1 night in Sep 2022
Response from Clare on Oct 5, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Mandy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff where very helpful and friendly and helped me whenever I needed it
Stayed 3 nights in Sep 2022
Response from Clare on Sep 23, 2022
Thank you for your stay. We appreciate you feedback!

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are so friendly and helpful a real asset to the hotel.
Stayed 2 nights in Sep 2022
Response from Clare on Sep 22, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Joanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent value for money
Budget hotel which is perfectly fine - yes it could do with some updating but I think the price reflects this. Staff were very friendly and accommodating. Nice little extras available at reception and the breakfast was lovely.
Stayed 1 night in Sep 2022
Response from Clare on Sep 22, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

PONCHANIT

Liked: Cleanliness, staff & service, amenities
This hotel has so many steep stairs but has no elevator. The hotel look very old, but clean. however, one of the staffs there, I didnt ask her name, she is so helpful and active. Also the breakfast here is so good. I still wanna eat it. Thank you
Stayed 2 nights in Sep 2022
Response from Clare on Sep 13, 2022
Thank you for your feedback. With regards to the stairs and lifts, we do mention this on our website listings so as to discourage anyone with mobility issues from booking.

10/10 Excellent

Alison

Stayed 1 night in Jul 2022
Response from Clare on Sep 13, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Clare on Sep 13, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Expedia

Stayed 1 night in Sep 2022
Response from Clare on Sep 11, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for Manchester Airport Flights
Lovely big room for the 3 of us. Parking at the hotel was £7 but we parked at the side for free. We just used the hotel for an overnight stay before flying the next morning. Would definitely use again for this as ideally located about 15 mins drive from airport parking and cheaper than airport hotels. However, it should be noted there are no lifts in the hotel and kits of stairs, even just to get to reception. This was not a problem for us as we'd used the twilight check-in at the airport so only had our small cabin cases - would have been difficult with a large case.
Stayed 1 night in Aug 2022
Response from Clare on Sep 11, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Free Wi-Fi a bit slow possibly but everything else spot on
Stayed 1 night in Aug 2022
Response from Clare on Aug 25, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Khadijah

Stayed 1 night in Aug 2022
Response from Clare on Aug 25, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Moira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Robert

Stayed 1 night in Jul 2022

6/10 Okay

Catherine

Liked: Staff & service, amenities
The staff were very pleasant, lovely clean linens and bathroom but couldn’t get the toilet flush fixed, I had to fill the waste basket with water and flush that way, I was there 4 nights! Things about room not pleasant, thick dust/dirt behind radiator, and the blind in bad shape, had a general feel of neglect. Too many stairs, no lift, and I’m 87! However the staff were helpful and kind. I enjoyed the gallery of famous Mancunians in the bar area!
Stayed 4 nights in Jul 2022
Response from Clare on Jul 18, 2022
Thank you for your feedback. I'm sorry that the room did not meet your expectations. I understand that my reception team offered to move you on several occasions to what would have been an upgraded room, I'm sorry that you decided not to take this offer.

6/10 Okay

Jessica

Stayed 1 night in Jul 2022
Response from Clare on Jul 18, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son's Graduation visit
We stayed here for our son's graduation and found it well located and great value for the money considering breakfast was included in our overnight charge!
Stayed 1 night in Jul 2022
Response from Clare on Jul 15, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
It was fine. Difficult to rate as we were only in the hotel for 7 hours since flight to Manchester arrived at 2 in the morning.
Stayed 1 night in Jul 2022
Response from Clare on Jul 14, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Clare on Jul 15, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Mustafa

Stayed 2 nights in Jul 2022
Response from Clare on Jul 14, 2022
Thank you for your stay. We appreciate your feedback!

4/10 Poor

Mohannad

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Clare on Jul 14, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!
Stayed 3 nights in Jun 2022
Response from Clare on Jul 14, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

John

Business traveller
Liked: Amenities
Easy to find and staff friendly. The room. Has evidence of a smoker due to burnt arm chair and bed table. Would use again
Stayed 1 night in Jul 2022
Response from Clare on Jul 14, 2022
Thank you for your stay. We appreciate your feedback!

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy and spacious room, great staff and great value for money.
Stayed 1 night in Jun 2022
Response from Clare on Jun 20, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
Stayed 2 nights in Jun 2022
Response from Clare on Jun 20, 2022
Thank you for your stay. We appreciate your feedback!

8/10 Good

CATALINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed 2 nights in this hotel. Beautiful and clean room. The floor in the hotel corridor and the rooms on the upper floor creak, the noise does not allow you to rest.
Stayed 2 nights in Jun 2022
Response from Clare on Jun 20, 2022
Thank you for your stay. We appreciate your feedback!