Junior Suite, 1 King Bed
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Reviews of Crowne Plaza Managua, an IHG Hotel

4 out of 5
Crowne Plaza Managua, an IHG Hotel
101 Octava Calle Sur Oeste, Managua

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 346 reviews" "
Rating 8 - Good. 94 out of 346 reviews" "
Rating 6 - Okay. 38 out of 346 reviews" "
Rating 4 - Poor. 17 out of 346 reviews" "
Rating 2 - Terrible. 25 out of 346 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
It can use some upgrading
Stayed 6 nights in Apr 2024
Response from Kelin on Apr 18, 2024
Hola Gustavo,Gracias por tu excelente puntuación, tus comentarios son muy importantes para nosotros.

6/10 Okay

Rodney and Kendra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I appreciate the staff friendliness. I appreciate the dining options. I did not appreciate there was no laundry facilities. When your advertisement says laundry facilities, I was expecting a place to do your own laundry. Not laundry services provided by the hotel. That was NOT available on this particular day.
Stayed 1 night in Mar 2024
Response from Kelin on Mar 21, 2024
Dear guest,Your satisfaction is the most important thing for us, please believe that I will forward your comments to the relevant area so that we can continue to improve.

10/10 Excellent

David, Kissimmee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Crowne Plaza Managua, its central to many attractions.
Stayed 1 night in Jan 2024
Response from Kelin on Apr 1, 2024
Dear guest,We are very happy that your stay was pleasant for us it was a pleasure that you chose us and we hope you choose us again when you come back to the city.

10/10 Excellent

Samira, Shelton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and safe property for flying in and out of Managua. If you want to take in some sightseeing, the walk to the Laguna / Mirador is very much worth doing and is just behind the property. The area is also next to some military zone so it felt very safe walking around. There is a shopping center opposite to the hotel (not upscale). Taxi to the airport was $20 and took about 15 mins. Hotel staff was very helpful.
Stayed 1 night in Mar 2024
Response from Kelin on Mar 12, 2024
Dear guest,We are very happy that you were satisfied with your stay, for us it was a pleasure to have you at home and we hope to have the honor to have you visit us again.

4/10 Poor

Marta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointing of how deteriorated the hotel is now. I remember when the Intercontinental then was a nice & well kept hotel! Staff is a delight very friendly & courteous as quiet prompt! Staff is top notch but carpet in rooms were so dirty, bathroom quiet old & our shower head was awful. Although you may not need hot water during the day had to get ready quiet early & there was no hot water. It was nice & quiet and very convenient experience was good but building itself has been forgotten & in need of mayor renovation.
Stayed 1 night in Mar 2024
Response from Kelin on Mar 4, 2024
Dear MartaThank you for choosing Crowne Plazaand for taking the time to provide feedback about your experience at Crowne Plaza Managua.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien excepto el WiFi
Stayed 8 nights in Feb 2024
Response from Kelin on Feb 21, 2024
Hola Fernando, agradecemos sus valiosos comentarios ya que estos son los que nos hacen mejorar día a día.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing! From the moment we arrived They made us feel welcomed and catered to our every need.
Stayed 2 nights in Feb 2024
Response from Kelin on Feb 19, 2024
Hello Veronica,We loved your visit and your nice comments. We hope you come back soon.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kelin on Jan 29, 2024
Gracias Magdalena por tan excelentes comentarios, fue un gusto tenerte en casa.

10/10 Excellent

Iryna, Miami Beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica Orozco. on Jan 21, 2024
Muy agradecidos de haber llenado sus expectativas, la esperamos de regreso, un cálido saludo!

10/10 Excellent

Piotr

Stayed 4 nights in Jan 2024
Response from Kelin on Feb 6, 2024
Hola Piotr,Nos encanta que hayas disfrutado tu estancia, te esperamos pronto!

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelin on Jan 16, 2024
Gracias Esmeralda por tus excelentes comentarios. Fue un gusto tenerte en casas, esperamos vuelvas pronto!

6/10 Okay

Lizbeth

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I was in the 7 th floor All through out my stay I couldn’t sleep due To patty in the 9 th floor Not only where they held at night but a couple of time during the day So you can imagine “no rest” My opinion is notifying your clients first before would help to pick room away ,not offering one day before you leave to move Also my room was very nosy too Never coming back
Stayed 7 nights in Dec 2023
Response from Kelin on Jan 29, 2024
Hello Lizbeth,We are sorry to hear that your stay was not a pleasant one, we will forward your comments to the area involved.

6/10 Okay

AMADA

Travelled with family
Liked: Cleanliness, staff & service
El aire no se puede poner a la temperatura deseada pase mucho calor aún llamando al técnico dijeron era la temperatura normal
Stayed 1 night in Jan 2024
Response from Kelin on Jan 16, 2024
Hola Amanda, lamentamos tu experiencia no haya sido del todo satisfactoria. Esperamos nos visites nuevamente para demostrarte que esta solo fue una excepción.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Kelin on Jan 16, 2024
Gracias John por tus excelentes comentarios. Te esperamos pronto!

10/10 Excellent

Jader

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dad is Nicaraguan and I always go on vacation, our vehicle broke down and we had to stay one night in Managua and we chose this hotel, it was a pleasant experience, comfortable, the staff very attentive and friendly. Delicious breakfast, close to everything.
Stayed 1 night in Nov 2023
Response from Kelin on Nov 25, 2023
Dear guest,We appreciate your kind comments, for us it was a pleasure to have you at home and we hope you visit us soon.

8/10 Good

Amita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kelin on Jan 3, 2024
Muchas gracias Amita, por tu excelente puntuación.Te esperamos pronto nuevamente!!

8/10 Good

Kelly

Stayed 1 night in Oct 2023
Response from Kelin on Nov 20, 2023
Estimado huésped, Agradecemos se haya tomando el tiempo de dejarnos una respuesta positiva. Esperamos nos visite nuevamente pronto.

10/10 Excellent

miguel, North Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent work and service
Stayed 7 nights in Nov 2023
Response from Kelin on Nov 14, 2023
Thank you very much for your excellent comments.

10/10 Excellent

Lesner, HIALEAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast so good and meal good
Stayed 2 nights in Oct 2023
Response from Kelin on Oct 30, 2023
Dear guest, thank you for your excellent comments. Regards

10/10 Excellent

Noel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kelin on Oct 25, 2023
Estimado huésped, Gracias por dedicarnos parte de su tiempo para hablarnos acerca de su experiencia en Crowne Plaza.Debe saber que su opinión es muy valiosa para nosotros. Utilizamos opiniones como la suya para hacer cambios continuamente en nuestra marca con el objetivo de mejorar la experiencia de nuestros huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.Regards

10/10 Excellent

Jovanny Francisco Umana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 2 nights in Oct 2023
Response from Kelin on Oct 23, 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza Hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Regards

10/10 Excellent

miguel, North Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Oct 2023
Response from Kelin on Oct 18, 2023
Estimado Sr. Miguel, agradecemos sus excelentes comentarios, para nosotros fue un gusto tenerlo en casa. Esperamos vuelva pronto!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023
Response from Kelin on Oct 16, 2023
Estimado huésped, nos complace que haya disfrutado su estancia, esperamos volver a verle pronto.

8/10 Good

Anielka Elieth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from Kelin on Sep 25, 2023
Buenos días, Anielka, agradecemos tus excelentes comentarios, esperamos vuelvas pronto.

10/10 Excellent

Sukhwinder

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Kelin on Sep 22, 2023
Estimado Huésped, agradecemos su excelente puntuación, estamos contentos de que se haya hospedado con nosotros, le esperamos pronto nuevamente.

8/10 Good

Luis

Stayed 2 nights in Sep 2023
Response from Kelin on Sep 19, 2023
Estimado huésped, agradecemos tu valiosa puntuación.

6/10 Okay

FELIX

Disliked: Property conditions & facilities
It’s a good property but kind of outdated needs TLC, for the same price you can stay at better newer properties
Stayed 1 night in Aug 2023
Response from Kelin on Sep 19, 2023
Dear Felix,Thank you for taking the time to tell us about your experience at Crowne Plaza Hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza

10/10 Excellent

Guy, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a very good experience at this hotel. The staff attention and service was excellent. Also, the dining options on the property were very good. The only cons were the limited parking and the fact that I considered my room to be small. But other than that, everything else was great, and I look forward to staying here again in the future.
Stayed 3 nights in Aug 2023
Response from Kelin on Aug 29, 2023
Dear guest, we appreciate your excellent comments and we hope to see you again soon.

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest Service
Stayed 3 nights in Aug 2023
Response from Kelin on Aug 15, 2023
Estimado huésped, agradecemos su excelente puntuación. ¡Lo esperamos pronto!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pretty awesome! They meet each and every need you might have and always with a pleasant smile!
Stayed 14 nights in Jul 2023
Response from Kelin on Aug 11, 2023
Dear guest, we appreciate your excellent rating. We look forward to seeing you soon.

2/10 Terrible

Melissa

Travelled with family
Disliked: Staff & service
I had read other reviews on this property that mentioned the same thing. At check-in the room we booked and pre-paid for was not available. The lady at the reception was not accommodating, and we were stuck in one queen bed eventhough we had booked two full size bed room. I guess thats why you don't come to countries like Nicaragua. Complete scam.
Stayed 1 night in Aug 2023
Response from Kelin on Aug 4, 2023
Good morning dear guest, We are sorry for what happened yesterday, in compensation for such a serious mistake we have granted 80 courtesy for the laundry service you requestedWe hope to visit us again to show you that this was just an exception and that our priority is the satisfaction of our guests.Kind regards

10/10 Excellent

miguel, North Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service people very nice and friendly staff
Stayed 7 nights in Jul 2023
Response from Kelin on Jul 31, 2023
Dear Guest, Thank you for your excellent comments, we hope to see you soon.Kind Regards

8/10 Good

Karolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Walking distance to the mall and Tiscapa. Hotel service was great. Standard room with 2 beds are small. Had to upgrade. Bathroom was tiny.
Stayed 4 nights in Jul 2023
Response from Kelin on Jul 25, 2023
Dear guest, we appreciate your kind comments. It was a pleasure to have you at home, we hope you come back soon.Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Instalaciones bonitas, servicio a medias
El hotel es muy bonito, sin embargo la atención no fue la mejor, se realizó la reserva de una habitación y la cambiaron. Algunas veces no fue posible que el taxi te recogiera o dejara en la entrada y tocó mover maletas y demás hasta un punto donde lo dejaron acercar, en la noche tocaba esperar para ingresar al hotel. En general, asegurense de qué eventos se van a realizar en las fechas de estadía para evitar pasar malos ratos
Stayed 4 nights in Jul 2023
Response from Kelin on Jul 21, 2023
Buenas tardes estimado huésped,Lamentamos los inconvenientes debido a los eventos que se acontecía. Nos encantaría nos vuelva a visitar, para demostrarle que esta solo fue una excepción.

2/10 Terrible

Oscar

Stayed 1 night in Jul 2023
Response from Kelin on Aug 11, 2023
Estimado huésped, agradecemos tus comentarios.

2/10 Terrible

Sylvain, Dundurn

Liked: Cleanliness, staff & service
Thé iranien président came for a visit and I as not allowed to my room for hours. They did not do anything to make it easier to go through this for any guest
Stayed 3 nights in Jun 2023
Response from Kelin on Jun 21, 2023
Dear guest, we are sorry to hear that your stay was not entirely pleasant, we would like you to give us the opportunity to visit us again to show you that this was just an exception.

10/10 Excellent

Thelma

Stayed 1 night in Jun 2023
Response from Kelin on Jun 21, 2023
Gracias Thelma por esa gran puntuación. Nos complace tenerla en casa!

8/10 Good

PABLO, ANNAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a pleasant stay!
Response from Kelin on Jun 21, 2023
Thank you Pablo for your excellent comments, we hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Kelin on May 31, 2023
Estimado Huésped, Gracias por esa excelente puntuación.Saludos!

10/10 Excellent

Gines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Kelin on May 17, 2023
Estimado huésped, agradecemos esa excelente puntuación. Esperamos verle pronto.Saludos

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, private bathroom - strong water pressure. Only stayed one night before our flight to corn island. Can book a taxi at the front desk to the airport! Great restaurant in the hotel - food and service was great! Not much to do in the area in terms of location but great for convenience to get to the airport
Stayed 1 night in Apr 2023
Response from Kelin on May 12, 2023
thank you for these excellent comments. We hope to see you soon.Regards

10/10 Excellent

Ravi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean, staff were friendly and spoke english
Stayed 2 nights in Apr 2023
Response from Kelin on Apr 18, 2023
Dear guest, we appreciate your excellent comments and we look forward to having you home soon.Regards

10/10 Excellent

Geovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alis on Mar 15, 2023
Agradecemos su puntuación y estamos contentos de que su estancia haya sido de su completo agrado.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and bi lingual
Stayed 1 night in Mar 2023
Response from Alis on Mar 13, 2023
Thank you for your comments!! They are so valuable for us!!

8/10 Good

Dewan

Stayed 1 night in Mar 2023
Response from Alis on Mar 23, 2023
Gracias por su puntuación, estos nos ayudan a seguir mejorando. Esperamos nos visite nuevamente.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2023
Response from Alis on Mar 13, 2023
Thank you for your comments!! They are so valuable for us!!

10/10 Excellent

Shariff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kelin on Feb 20, 2023
Estimados Huésped, estamos muy contentos con su excelente puntuación, nos complace ser su hotel favorito cada vez que visita la ciudad, esperamos tener el gusto de tenerlo pronto en casa.

10/10 Excellent

Mirena

Stayed 2 nights in Feb 2023
Response from Alis on Mar 13, 2023
Thank you for your comments!! They are so valuable for us!!

10/10 Excellent

HIRLANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Alis on Jan 18, 2023
Gracias por sus comentarios, son muy valiosos para nosotros y nos ayudan a seguir mejorando.

10/10 Excellent

Ryan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! The staff were super friendly and amazing!
Response from Alis on Dec 15, 2022
Thank you for your comments, their improve us to be better every day. Regards.