Front of property - evening/night

Reviews of The Westin Monache Resort, Mammoth

4 out of 5
The Westin Monache Resort, Mammoth
50 Hillside Dr, Po Box 388, Mammoth Lakes, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1001 reviews" "
Rating 8 - Good. 223 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Stayed 1 night in Mar 2024
Response from Ricardo A on Mar 14, 2024
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Camille

Stayed 1 night in Feb 2024
Response from Ricardo A on Mar 28, 2024
Thank you so much for your feedback Camille. We hope to see you again soon.

4/10 Poor

Narega

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude overall, not welcoming. The room was not properly cleaned. Even at the hotel restaurant when they brought my coffee there was a disgusting lipstick mark on the coffee cup (how did they miss that?!) had to send it back. Overall, NOT worth the price at all!!!!
Stayed 2 nights in Feb 2024
Response from Duncan Spore on Mar 4, 2024
Dear Narega,We understand your time is valuable and thank you for sharing your feedback with us.When arriving at our hotel our standard is to have a friendly and warm experience from our staff. This fell below your and our own expectations for your stay. I have shared this review with our housekeeping, front desk and restaurant leadership teams to address these issues.We hope you will join us again and give us a chance to show you the hospitality we are known for.

4/10 Poor

Nelli, Glendale

Travelled with family
Disliked: Cleanliness, staff & service
I liked that the property was near the town. I didn’t think the property was kept well. The room had handprints everywhere which obviously was cleaned well. It seemed dated for the price. The restaurant in the hotel was awful. The food was terrible, the customer service was terrible, the prices were ridiculous compared to the quality of the food and service. The check in process was terrible. She zipped through everything and left me overwhelmed. I forgot to ask some questions I had. Seemed like she just wanted to get it over with and didn’t care about the customer experience.
Stayed 3 nights in Feb 2024
Response from Ricardo A on Feb 29, 2024
Dear Nelli,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I was so sorry to read that we failed with the experience you had at our restaurant and that your bedroom was dirty. I have shared your feedback with the front desk and F&B leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Ani

Travelled with family and small children
Disliked: Staff & service, amenities
Location is great. Right next to the main little town center and gondolas. Not many options for dining inside resort. Only one restaurant with poor service and quality and overpriced menu. Lots of dogs inside resort given it’s a dog friendly resorts. Avoid if no dog or allergic to dogs.
Stayed 3 nights in Feb 2024
Response from Ricardo A on Feb 29, 2024
Dear Ani,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I was so sorry to read that we failed to provide an amazing experience for dining and I hope us being pet friendly wasn't an inconvenience for you. I have shared your feedback with the front desk and food and beverage leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service
Stayed 2 nights in Feb 2024
Response from Ricardo A on Feb 27, 2024
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sameena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 4 nights in Nov 2023
Response from Ricardo A on Feb 15, 2024
Dear Sameena,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amirteymoor, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place
Stayed 1 night in Jan 2024
Response from Ricardo A on Jan 23, 2024
Dear Amirteymoor,Thank you so much four your feedback we hope you had an amazing time with us.

10/10 Excellent

Nik

Stayed 3 nights in Dec 2023
Response from Ricardo A on Dec 29, 2023
Dear Nik,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Loved our stay at the Westin! Everything was fantastic and the staff was super welcoming and helpful. Will be back.
Stayed 2 nights in Dec 2023
Response from Duncan Spore on Dec 17, 2023
Rebecca,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!
Stayed 3 nights in Dec 2023
Response from Ricardo A on Dec 14, 2023
Dear Ernesto,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Ricardo A on Dec 14, 2023
Dear Mr. Pamela,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ivy

Stayed 3 nights in Nov 2023
Response from Ricardo A on Dec 29, 2023
Dear Ivy,On behalf of the entire hotel team, I want to thank you for sharing about your time with us. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very accomodating with our pet.
Stayed 2 nights in Nov 2023
Response from Ricardo A on Nov 28, 2023
Dear Jeffrey,On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Westin Monache.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cecilia

Stayed 1 night in Nov 2023
Response from Ricardo A on Dec 14, 2023
Dear Mr. Cecilia,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ricardo A on Nov 28, 2023
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Westin Monache.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kimberly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and clean rooms equals great stay.
Stayed 1 night in Nov 2023
Response from Duncan Spore on Nov 16, 2023
Kimberly,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lauren

Travelled with partner
Liked: Amenities
This was such a beautiful place to stay with direct access to the village. Even in the off season the pool and hot tub areas were kept up very nicely. We had an amazing week here and didn’t want to leave :)
Stayed 3 nights in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Lauren,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
Lovely room. Spacious, quiet... window looking out to the treetops. Room service dinner was very good. Everyone working there seemed happy with their job... a good sign.
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

8/10 Good

Gile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ours was a small room, but it was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Gile,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

8/10 Good

Hongru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Hongru,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

8/10 Good

Erica

Stayed 2 nights in Oct 2023
Response from Ricardo A on Nov 12, 2023
Dear Erica,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and jacuzzi👍👍
Stayed 3 nights in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Annie,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

10/10 Excellent

shiqi

Stayed 1 night in Oct 2023
Response from Ricardo A on Nov 12, 2023
Dear shiqi,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Nice and helpful staff. We were there during the off season so the area was very quiet. Trail network was only one block away.
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Kim,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 21, 2023
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service.
Stayed 1 night in Oct 2023
Response from Duncan Spore on Oct 15, 2023
Linda,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities
A1
Stayed 1 night in Oct 2023
Response from Duncan Spore on Oct 15, 2023
RON,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop, wonderful location and facility
Stopped here overnight on my way south and was delighted by the friendly, attentive service and beauty of the hotel. Looking forward to returning!
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 11, 2023
Dear Chris,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We will be happy to have you with us on your return. Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Amy

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Ricardo A on Oct 11, 2023
Dear Amy, Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

CHRISTOPHER, Lake Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for visiting Yosemite.
Response from Duncan Spore on Oct 9, 2023
Christopher,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Aglaia

Stayed 2 nights in Oct 2023
Response from Ricardo A on Nov 12, 2023
Dear Aglaia,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anna

Stayed 2 nights in Oct 2023
Response from Ricardo A on Nov 12, 2023
Dear Anna,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Weida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty quiet
Response from Ricardo A on Oct 21, 2023
Dear Weida,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We were delighted to have you as our guest and are looking forward to your next visit.We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Duncan Spore on Oct 4, 2023
John,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Stayed 3 nights in Sep 2023
Response from Duncan Spore on Oct 4, 2023
Mary,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Duncan Spore on Sep 29, 2023
Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zhenyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Duncan Spore on Sep 27, 2023
Zhenyu,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Duncan Spore on Sep 27, 2023
Richard,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

GARY

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Westin
Enjoyed the Spacious suite and the price is reasonable. The lack of cleanliness was concerning. Behind the furniture we saw candy wrappers, rotting food and grime. The staff was courteous. Location was nice. The restaurant was very disappointing. Good service but poor quality food and cooking.
Stayed 2 nights in Sep 2023
Response from Ricardo A on Sep 22, 2023
Dear Gary,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This feedback has been shared with our housekeeping and restaurant leaders to ensure this is an isolated incident and our teams are meeting your and our own high expectations.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ricardo A on Sep 22, 2023
Dear Leslie,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ricardo A on Sep 22, 2023
Dear Natalie,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

patrick, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ricardo A on Sep 17, 2023
Dear Patrick,Thank you so much for taking the time to leave a review for our resort. We look forward to welcoming you back in the future.Sincerely,The Westin Monache Team

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Accommodation
Wonderful stay! Special accommodation for fragrance sensitivity was beautifully handled!! Would definitely come here again.
Stayed 2 nights in Sep 2023
Response from Ricardo A on Sep 17, 2023
Dear Lucia,On behalf of the entire hotel team, I want to thank you for sharing your experience during your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered specially the Housekeeping team who was in charge of making sure your room and linens were fragrance free and washed as you requested. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from Duncan Spore on Oct 4, 2023
Ryan,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Dori

Liked: Room comfort
Stayed 3 nights in Sep 2023
Response from Ricardo A on Sep 13, 2023
Dear Dori, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,The Westin Monache.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ricardo A on Sep 13, 2023
Dear Devon,Thank you so much for your high rating of our hotel on the survey. We hope your travels bring you back to us in the near future.Thank you again,Be Well.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet location
Stayed 1 night in Sep 2023
Response from Duncan Spore on Sep 8, 2023
Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Kiyana Latrece, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with great amenities.
Stayed 1 night in Aug 2023
Response from Duncan Spore on Sep 8, 2023
Dear Kiyana Latrece,On behalf of the entire hotel team, I want to thank you for sharing about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
All pretty good except they turn off the AC at night and the rooms get very hot. If you like a cool room at night stay somewhere else!
Stayed 1 night in Sep 2023
Response from Ricardo A on Sep 7, 2023
Dear ChristopherI appreciate you taking the time to write me concerning your recent stay at our hotel. I am sorry to read that we failed to meet your expectations with the AC in your room, this issue was communicated to our engineering department so they can fix it before our next guest stay in that room. It is our goal to provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards. All of us at the Westin Monache are committed to providing a much better and more pleasant experience for our guests than what you had the misfortune of experiencing. Again, thank you for taking the time to write. I sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly.Sincerely,The Westin Monache Team