The front desk staff are absolutely lovely and helpful when you approach them directly with a question, but that's the only good thing about this hotel. Lobby looks beautiful, very large, many places to sit...which makes it especially unfortunate you can't grab a drink at the bar there (closed indefinitely.) No help whatsoever with luggage, not at any point, any time arriving or departing, despite being spotted, struggling, by no less than five different staff persons throughout. Room was terribly shabby, stains and holes in the loveseat, two light fixtures and the phone didn't work. No complimentary water in room. Very limited spa services, despite being billed as a "spa hotel,"two different days asking for a mani/pedi, a service they list on offer, was told they don't do those. Very disappointing stay, was very glad to move on another previously booked hotel.