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Reviews of Palazzo Capua

4 out of 5
Palazzo Capua
Gorg Borg Olivier Street, Sliema, Central Region

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 31 reviews" "
Rating 8 - Good. 14 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2020
Response from L. Schembri on Oct 13, 2020
Dear Matthew, We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Kevin Callus on Dec 27, 2018
Dear Claudio, Thank you for your positive feedback on Expedia. We appreciate the time you’ve taken to share your experience with other travelers. We look ahead to hosting you during future stays at AX Palazzo Capua. Sincerely, Kevin Callus General Manager

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene and exuberant place
Quiet location, 8minute walking distance to ferry and seaside. Gorgeous old palace though drafty and sometimes the water pressure was faulty.
Response from General Manager on Mar 8, 2017
Dear Erika, Thank you for your positive comments on Expedia.com about the Palazzo Capua. We are delighted that you enjoy your stay at our Hotel. We are looking forward to having you back at The Palazzo Capua soon. Sincerely, Kevin Callus Hotel Manager

8/10 Good

JC, London

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building

2/10 Terrible

Michelle, Huddersfield

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Booked - Very unhappy customers!
My husband had booked this surprise trip for me and him to spend some time together. Upon arriving at the sister hotel, The Victoria, for check in as instructed we were told that our room wasn't ready and that we should come back to reception after 3pm. Just after 3pm we returned to reception and were given a key for room 603. At this point alarm bells rang and we said that we were booked into the Palazzo Cappua in a suite. Immediately another receptionist came over to us and pleaded with us asking us to at least look at the room as it beautiful. There was no explanation as to what had happened but we kept saying that we had booked for the Palazzo Cappua and showed them our booking confirmation. We went to look at room 603 in The Victoria Hotel but were not satisfied that this was of the same quality as the room we had booked and therefore returned to reception extremely unhappy and said that we were not prepared to stay in room 603. It then became clear that our room at the Palazzo had been double booked and was simply not available to us that night as someone was already in it. Very unhappy customers! We then spoke to somebody of a supervisor level to say that he was extremely sorry but the room was not available and he couldn't do anything about that. He offered us a room in the sister hotel, The Palace, and took us to show this room. This was a standard city centre double room which overlooked the Palazzo - how insensitive could they get. Would not return!!
Dear Michelle, On behalf of The Management and Staff, I would like to thank you for sparing some time to post your review. I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met. Your constructive comments have already been discussed with our Management Team in order to achieve complete guest satisfaction. We take our esteemed guest feedback seriously, as this helps us to improve our service and reach our main goal the guest’s full expectations and therefore making their stay a memorable one. Once again we apologise for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future. Yours sincerely Kevin Callus Hotel Manager

10/10 Excellent

HOWARD, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat yourself to a stay at a proper Palace
Wouldn't hesitate to stay at the Palazzo next time we come, one of my best decisions of 2015. The only slight downside was the breakfast which was not quite as premium as the room (a little chaotic and unpredictable with the cooked elements particularly). Personally, if there was a room only option I'd go for that next time but the overall price was very good so value was never in question. The concierge and reception staff were never less than fantastic.
Response from Kevin Callus on Jun 21, 2016
Dear Howard, Thank you for placing your positive comments about your stay at Palazzo Capua. We love to hear what our guests have to say about their experiences at Palazzo Capua. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

8/10 Good

gary, Lahndahn

Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel but not quite perfect.
very nice hotel. rooms are big and the palace is quite special. would definitely recommend. things to note: cleaning isnt really up to scratch. when we arrived there was a half empty packet of cigarettes on the floor (if i smoked then this would probably be a positive thing :) ). cleaner left the back doors unlocked on our second day. staff from the hospital next door like to have a loud chat at 6:30am right outside your window. not a big problem if youre a good sleeper. if you are any taller than 6'4" then you will need to crouch as the mezzanine floor is quite low. breakfast is a bargain, but the evening buffet isnt really up to scratch. but these are only small issues. the room is great, the palace is nice and its an easy walk to shops or seaside. excellent service from the staff otherwise. Recommended.
Response from Kevin Callus on Jun 21, 2016
Dear Gary, First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Expedia, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated. Your constructive comments have been well received and discussed at Managerial levels. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

10/10 Excellent

Janis, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Hotel
This is a lovely hotel situated in a quite street. The suite we had was spacious, clean and beautifully furnished. The bedroom upstairs was very comfortable. The bathroom was well fitted out and a good selection of toiletries were available. The room had tea / coffee making facilities. Breakfast, which was taken in the adjacent Victoria hotel was a hot / cold buffet with a good choice of food. Reception personnel were all very friendly and helpful.
Response from Kevin Callus on Jun 24, 2016
Dear Janis, We are delighted to hear that your experience at Palazzo Capua was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction. Guest satisfaction is a matter which we take at heart because our philosophy is "guest comes first". Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

8/10 Good

andrew, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night
Our last night after a 3 month stay in Malta. We decided a bit of luxury before the long flight home. Everything was great. If you stay do not miss the Asian Fusion Restaurant on the ninth floor
Response from Kevin Callus on Jun 21, 2016
Dear andrew, It is most gratifying to know that your stay at Palazzo Capua lived up to your expectations. Looking forward to having you back at Palazzo Capua. Sincerely, Kevin Callus Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

8/10 Good

Anne, Macclesfield

Liked: Staff & service
Excellent service, but room needs some thought
The staff were amazing, especially Charles. The layout of the room was odd in that the bedroom was on the mezzanine floor of the suite but the bathroom was downstairs, which meant that in the night if you wanted the bathroom you had to turn lights on and disturb your partner. The shower was of the rain shower type but in a shower enclosure that was very small. The worst bit was that the balcony of our suite, Selma, was right next to where the doctors and nurses from the adjoining hospital (and I mean adjoining) sat for their break and to smoke so they were there early in the morning chattering and puffing away whilst you tried to have a cup of tea.I do have to reiterate that the staff were excellent and always had a smile for you, which is more than can be said for where we are now on the second week of our holiday (Ta cenc, Gozo)
Response from General Manager on Aug 11, 2016
Dear Anne, Many thanks for placing your positive review about your stay at Palazzo CapuaYour feedback is of utmost importance to all the Management and staff. We look forward to the pleasure of welcoming you back at Palazzo Capua for further impressive stays. Sincerely, Kevin Callus Hotel Manager

10/10 Excellent

moo, northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely suite near to Swimming and restaurants
Arrived early morning due to plane delays and car hire issues. Brilliant service from start to finish. Reception even greeted me by name. Swimming facilities absolutely awesome. Suite comfortable and Palazzo a stunning building well preserved by hotel chain.
Response from Andy on May 27, 2016
Hi Moo, Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Hi Daniel, Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

10/10 Excellent

Hugh, Kilmarnock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great location,rooms elegant and spacious.Hotel staff very helpful and polite
Hi Hugh, Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

2/10 Terrible

MINORU

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
このような4つ星ホテルは初めてです
ホテル従業員のサービスの質が4つ星とは思えなかったです。また、謎な離れに部屋が用意されており、朝食や出かけるたびに、無駄な移動が発生するのはかなり煩わしかったです。 プールが2つ付いており、特に屋外プールがあることは唯一のポジティブな点ですが、この値段でもう一度宿泊したいとは思わないです。
Stayed 5 nights in Aug 2020
Response from L.Schembri on Aug 16, 2020
Dear Minoru, We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations. Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests. Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website. Sincere regards. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

jarmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Kevin Callus on Nov 22, 2019
Your feedback regarding your recent stay at Palazzo Capua is most appreciated and acknowledged. All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at Palazzo Capua. We do hope to see you again in the not too distant future. Sincerely, Kevin Callus General Manager

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Kevin Callus on Jul 20, 2018
Dear Alberto, On behalf of all the staff I thank you for placing your positive review on Expedia. Should you require any help with making reservations for your next visit, please do not hesitate to contact us. We will be only too happy to help you out. Sincerely, Kevin Callus General Manager

10/10 Excellent

clem, pas de Calais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel romantique
Situation idéale, charme maltais, des suites très romantique, petits déjeuners copieux
Stayed 2 nights in Mar 2018
Response from Kevin Callus on Mar 16, 2018
Dear Clem, Palazzo Capua Management and staff would like to thank you for placing your positive comments about your recent stay with us at Palazzo Capua We look ahead to hosting you during future stays at Palazzo Capua Sincerely, Kevin Callus General Manager

10/10 Excellent

Alicia, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nivel hotel really confortable.
The hotel is really near to the sea, to the ferries, buses, and very quiet.
Stayed 7 nights in Aug 2017
Response from Kevin Callus on Aug 28, 2017
Dear Alicia, Thank you for your positive review. We look forward to seeing you back for more 'royalty' time at Palazzo Capua. Sincerely, Kevin Callus General Manager

10/10 Excellent

submarine, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
城を使ったホテル
ハネムーンで使用させていただきました。 ビクトリアホテルの別館で、アイルランド王室の別荘用の建物だそうで、非常に雰囲気があります。 部屋毎に異なるのですが、内装はゴージャスで、私達の部屋はオリエンタルな雰囲気が漂う素晴らしい部屋でした。 サービス自体は普通レベルです。

8/10 Good

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Confortevole anche per un lungo soggiorno
Ottima accoglienza e servizi, bella la zona spa con piscina coperta, ortimo il ristorante al roof garden con piscina e vista bellissima su valletta.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
大きな部屋！
とても高級感があり、お城の1室のような感じです。 リビングが20畳以上+ベットルーム、バスルームも6畳ぐらいあると思います。 少し清潔感には欠けます、あとお湯が途中から水になったことが残念ですね。 スタッフの対応はとてもよかったと思います。
Response from Kevin Callus on Jun 21, 2016
To whom may concern, At Palazzo Capua, we like to adhere to what the hotel's name implies, and treat our guests like royalty. May we have the pleasure of welcoming you back for yet more pleasant stays at Palazzo Capua. Sincerely, Kevin Callus Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantisches Hotel in guter Lage
Sehr schoenes, kleines Hotel in guter Lage, perfekt um Malta zu erkunden. Das Zimmer war riesig Nur das Fruehstueck war fuer ein 4 Sterne Hotel eher schlecht
Response from Kevin Callus on Jun 21, 2016
Thank you for placing your comments about your stay at Palazzo Capua. We love to hear what our guests have to say about their experiences at Palazzo Capua. We always go through our guests' comments with considerable interest as your feedback keeps us informed regarding what our guests like or dislike. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

10/10 Excellent

KAZUHIKO, エチオピア

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
たとえ、ダブルブッキングでも・・・
チェックインしようとすると、ダブルブッキングで驚きましたが、お詫びに代わりの部屋に加え、ワイン1本付の夕食を提供してくれました。スタッフの対応がとても気持ちよく、誠意が感じられ、快適に過ごせました。
Response from Kevin Callus on Jun 21, 2016
Dear KAZUHIKO, Thank you for placing your comments about your stay at Palazzo Capua. We always go through our guests' comments with considerable interest as your feedback keeps us informed regarding what our guests like or dislike. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

8/10 Good

Anne, Göteborg

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastiska rum , lite hårda sängar som alltid
Hi Anne, Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.

10/10 Excellent

Andreas, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra hotell med stort plus för poolområdet
Hotellet består av 5 (tror jag) sviter. Vi bodde i sviten Prince Francesco och den var jättebra. Jag uppskattar takhöjden till ca 4 meter. Hotellet delar frukostmatsal, reception och pool med hotell Victoria som ligger bredvid. Servicen på hotellet är jättebra. Poolområdet är beläget på 9:e våningen, på taket, på hotell Victoria. Hotellet är beläget på högsta punkten i Sliema vilket innebär att man från poolen har utsikt över Valetta, havet m.m.
Response from Kevin Callus on Jul 6, 2016
Dear Andreas, Thank you for placing your comments about your stay at Palazzo Capua. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager

8/10 Good

Susanne, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Kunde varit toppen
Vi bokade Palazzo Capua för det verkade vara ett lyxigt svithotell och vi tog en King Suite som vi trodde var det finaste. Vardagsrum och badrum var mycket bra, 4-5 stjärnor. Sovrummet däremot var på ett loft och där kändes det som om pengarna inte hade räckt till för det var väldigt sunkigt. Det låg en död mal på det sunkiga överkastet och garderoben var gammal och luktade unket. Dålig säng med en fjäder som stack upp i ryggen. Uteplatsen var på en delad loftgång med några meter till sjukhusets fasad. Detta hade inte gjort så mycket om det inte var för att sjukhuspersonalens rökruta låg två meter från vår uteplats och där röktes det och babblades dygnet runt. Man hade med andra ord ingen lust att sitta på uteplatsen. Blandad service i Victoriahotellet. En man som verkade vara chef var mycket trevlig och tillmötesgående men hans kollega hade ingen servicekänsla alls. Ett minus också att man var tvungen att äta sin frukost på Victoria. Det borde ha varit på Palace som är 5-stjärnigt. Victorias frukost var max 3-stjärnig. Mycket fin service och trevligt bemötande på A Tavola där vi åt vår middag på bröllopsdagen.
Response from Kevin Callus on Jun 23, 2016
Dear Susanne, Thank you kindly for taking your time to post your experience at The Palazo Capua on Hotels.com. We do hope to have the pleasure of hosting you again in the near future. Sincerely, Kevin Callus
 Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bäst
Allt va helt ok
Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.