Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hotel Palace Bonanza Playa & Spa

4.5 out of 5
Hotel Palace Bonanza Playa & Spa
Paseo de Illetas s/n, Illetas, Calvia, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erling Moen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Kat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find with instant access to the coast
Fabulous location with direct access to the sea and exceptional customer service. Room was a little strange with the bathroom set up and felt a bit basic, but a decent bed and stunning sea view.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fabulous . Staff at breakfast and dinner were so helpful & friendly, especially Wilson. Will definitely be returning. Could not fault it.
Stayed 4 nights in Aug 2023

8/10 Good

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Large varieties of choices. Different cusines each day.
Stayed 5 nights in Jul 2023

8/10 Good

Eligio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
- very nice swimming pools. big pool and facing the sea - there is also an option to jump into the sea if you want to - convenient with bus stop in front of the hotel to take you to palma, if palma is too far, there are bars and restaurants only 4 stops away from the hotel (Soda Pop is highly recommended, very good tanqueray tonic) - staff are helpful and friendly one down side: the room key always not working. I've been changing room key 3 times in 7 days.
Stayed 7 nights in Jun 2023

8/10 Good

CRISTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room set up is weird
Stayed 3 nights in Jun 2023

10/10 Excellent

Danine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I’ve been coming back year after year and sometimes more than once in a year! Carmelo (who works on the door in reception) is fantastic - and so is Patricia in the restaurant. Everyone is so friendly and welcoming! Fabulous location for secluded beaches and walking and the pool area is wonderful! Dinner is not great, can get repetitive. But aside from that this place is my fav place, and I’ll keep coming back!
Stayed 5 nights in Apr 2023

4/10 Poor

Keith T, Boston

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Housekeeping services were deplorable. On one day, our room wasn’t even serviced at all, and on most others, certain bathroom amenities were missing or not replaced and the room was not cleaned adequately. We got no apology or compensation from management, despite sending a note of disappointment through Expedia. Also, the products used in the bathroom are of poor quality and recycled (several bottles of “conditioner” contained hand/body cream). Parking in the garage is very tight, making the risk of damage to your car trying to maneuver in and out of spaces when the garage is full pretty high. Overall, a disappointing experience. This hotel certainly should not be classified as 4-star. Two-star, maximum, by any reasonable standard. However, the wait staff at breakfast were amazing (very nice and helpful). That was the only good part of our stay.
Stayed 5 nights in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping is poor,no vacuum or cleaning floor,always missing vanities, not locking balcony door,no coffee or tea tea
Stayed 6 nights in Apr 2023

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! Everyone was so nice and helpful when we asked for recommendations. They told us the best beaches to see which are max a 10 minute walk. The pools are really nice and the indoor hot tub was amazing! The rooms were very clean and nice. There is also a bus stop right outside of the hotel, so you can easily go into Palma. Such a great weekend here!
Stayed 2 nights in Mar 2023

10/10 Excellent

WENMING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful view of the ocean. Strongly recommended
Stayed 1 night in Mar 2023

8/10 Good

Walter

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really clean hotel with good breakfast and an amazing pool and gym.
Stayed 7 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2022

10/10 Excellent

Jhenelle

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like that the hotel was clean and i loved the atmosphere
Stayed 2 nights in Jul 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but ice was not free
Very nice pool area. Presidential Suite was nice but just a little bit tired (need fresh paint). My only gripe was that they charged for ice. Not something I would expect from a hotel of this nature. Lovely resteraunt across the road
Stayed 5 nights in Jul 2022

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in fantastic location
We had a wonderful stay location is perfect, room was lovely and clean and z beautiful view. Food and service at breakfast was fantastic. Our only disappointment was the courtesy room availability was not great which meant we had to shower in the spa which wasn’t great.
Stayed 3 nights in May 2022

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend break
Excellent hotel, really good value for money. Food was really good, a lovely lunchtime paella and everything you could think of for breakfast. Pool was great and there's sea swimming options too, albeit without a beach. The staff in the hotel were universally helpful and friendly - I'd recommend it without hesitation!
Stayed 3 nights in May 2022

8/10 Good

Anthony Scott

Stayed 4 nights in May 2022

2/10 Terrible

Amer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the hotel as a whole , however I detest the treatment at the hands of receptionists twice. We had a booking with Expedia for a standard room and on check in we were put in a interconnecting room with a door to the other room . It was horribly noisy and no privacy. We immediately asked for a different room but because they didn’t have a standard room , they made me pay an extra €40 for no fault of my own. I agreed with no grumbling. The second encounter was when my request for an extr couple of hours late in check out was refused with no willingness to placate for the upset on day 1. I will never come back again nor any of my friends or family
Stayed 4 nights in May 2022

10/10 Excellent

ADAM

Stayed 1 night in May 2022

6/10 Okay

NARAE

Stayed 1 night in Apr 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing views
amazing hotel and resort with all the trimmings - super friendly staff. 5 stars
Stayed 6 nights in Apr 2022

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Guest Service on Apr 16, 2022
Dear Maxwell, thank you for commenting on your recent stay, we hope to see you again very soon. Kind regards, Hotel Bonanza Playa

10/10 Excellent

Miss E

Stayed 4 nights in Apr 2022
Response from Guest Service on Apr 16, 2022
Estimada señora Miss E, Muchísimas gracias por comentar su reciente estancia . Nos complace que hayan disfrutado de su estancia. Esperamos volver a verles muy pronto. Atentamente, Hotel Bonanza Playa

6/10 Okay

Steve

Liked: Cleanliness
Disliked: Amenities
Not a 4 star property. Very loud rooms, thin walls. Lots of street and nightlife noise all night long, loud guests. No coffee in room, no shampoo in room. Staff nice enough but seem to do the bare minimum.
Stayed 4 nights in Mar 2022
Response from Guest Service on Apr 2, 2022
Dear Mr Steve, thank you for commenting on your recent stay. We are sorry for any inconvenience you may have had, in the future, we suggest that you inform reception of any issues, who will be happy to find a solution to ensure that you enjoy your stay to the full. Our aim is to offer the best service every day to ensure the highest satisfaction of our guests.We look forward to having another chance to welcome you back ,under more favorable circumstances. Kind Regards, Hotel Bonanza Playa

10/10 Excellent

Cathy

Stayed 5 nights in Sep 2021

8/10 Good

Sigurd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from manager on Jul 25, 2021
many thanks for your visit! Carmen Sans

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff
We went in March which turned out to be definite off-season so a lot of the nearby amenities were closed and the nearby beaches were small but great. The hotel staff were excellent though, really clean hotel and they couldn't have been more helpful.
Stayed 3 nights in Mar 2020

10/10 Excellent

hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

8/10 Good

JG, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views! Staff was excellent! Room was very nice, comfortable & clean!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and spa facilities, the outside area and view are great, rooms large enough and clean, breakfast very good with excellent choice, live entertainment most nights, bus stop right outside door with frequent service into Palma
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area and view were excellent. Bus stop straight outside for trips to Palma.
Stayed 4 nights in Oct 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A five star experience
Superb building and surrounds. Huge range of food of highest quality. Spent 10 days there and you could almost spend each day within the hotel area such was the range of facilities.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sea view room to see sunrise each morning; staff attentive and accommodating and the food choice and quality was excellent. Would definitely stay here again. An excellent hotel.
Stayed 5 nights in Sep 2019
Response from Bonanza Playa Team on Sep 30, 2019
Dear Mr. Customer, We are glad to hear you will come back to the hotel again and we hope it happens soon. We feel lucky for customers like you. It is really nice to know you enjoyed so much. Thank you so much for sharing your experience with us. Yours sincerely, Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Bonanza Playa Team on Sep 19, 2019
Dear Mr. Customer, It is great pleasure to know you had a nice holiday with us. Thank you so much for letting us know. We would like to see come back to us soon! Best regards from Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Bonanza Playa Team on Sep 16, 2019
Dear Mr. Customer, thank you so much for your cooperation. We are glad you share your experience with us, and of course you had a nice holiday. We look forward to welcome you soon, and happy back home! Kindest regards from Riu Palace Bonanza Playa Hotel****SUP

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Bonanza Playa Team on Sep 16, 2019
Dear Mr. Client, Many thanks for your feedback. It is really nice to know your enjoyed your vacation. We hope you trust in us again and we welcome you soon. Yours sincerely, Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is too much trouble. Great staff great location all round fabulous
Stayed 2 nights in Sep 2019
Response from Bonanza Playa Team on Sep 10, 2019
Dear Mr. Customer, We greatly appreciate your review. We are always ready to solve any difficulty you could have. We sincerely hope you enjoyed so much. We would like to see you come back to us next year! Yours sincerely, Riu Palace Bonanza Playa Hotel****SUP

8/10 Good

Colette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Bonanza Playa Team on Aug 31, 2019
Dear Mrs. Colette, Thank you for your cooperation. We are glad you had a nice holiday with us and we hope to welcome you again soon! Best regards from Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special hotel
Everything was so clean and new with real professional staff. Breakfast was beautiful with so much selection along with great food from the snack bar also. Amazing view from the rooftop bar with a great DJ ! We have been in 4 hotels in 3 weeks and this one takes some beating
Stayed 3 nights in Jul 2019
Response from Bonanza Playa Team on Aug 5, 2019
Dear Mrs. Olivia, we greatly appreciate your comment and the words you dedicated us: a very special hotel. It will be always a pleasure to welcome you at our hotel and we will always try to offer you all our best. Yours sincerely, Riu Palace Bonanza Playa Hotel****

10/10 Excellent

Verified traveller

Liked: Staff & service
Staff very attentive Hotel spotless Any issues dealt with straight away Location great
Stayed 10 nights in Jul 2019
Response from Bonanza Playa Team on Aug 5, 2019
Dear Guest, many thanks for your evaluation and for your kind words. We are glad that our guests appreciate the work we do. Of behalf of the hotel team, we would like to welcome again soon. Kindest regards, Riu Palace Bonanza Playa Hotel****SUP

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Bonanza Playa Team on Aug 1, 2019
Dear Mr. Anonymous, we greatly appreciate your evaluation. We consider all kinds of reviews as a improvements to keep working. Thank you for your collaboration. Yours sincerely, Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful break at a great hotel.
Stayed 8 nights in Jun 2019
Response from Bonanza Playa Team on Jul 30, 2019
Dear Mrs. Penelope, many thanks for your review. We are glad that you had a wonderful break at our hotel. We would wish to see you come back to us next year! Best regards, Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Bonanza Playa Team on Jul 30, 2019
Dear Mr. Anonymous, it is really nice to know people value the work we do day after day. Thank you very much for your feedback. We look forward to welcome you again soon! Kindest regards, Riu Palace Bonanza Playa Hotel****SUP

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, superb food, very helpful and cheerful staff, great location.
Stayed 5 nights in Jun 2019
Response from Bonanza Playa Team on Jul 30, 2019
Dear Mr. Anonymous, we would like to thank you for your review, but more for your interest in us among so many hotels on the island. We hope to welcome you again in our home. Yours sincerely, Riu Palace Bonanza Playa Hotel****SUP