Beach nearby, white sand, sun loungers, beach umbrellas
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Reviews of Hotel HSM Don Juan

3 out of 5
Hotel HSM Don Juan
Calderon de La Barca, 4, Magalluf, Calvia, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 63 reviews" "
Rating 8 - Good. 25 out of 63 reviews" "
Rating 6 - Okay. 17 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lucy

Stayed 6 nights in Aug 2023

8/10 Good

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hotel very clean, easy to walk along to the beach or into Magaluf and Palma Nova. Close to bus stop for the airport.
Stayed 4 nights in Oct 2023
Response from HSM Don Juan on Oct 18, 2023
Dear Karri,Thank you very much for your comment :)Best regards from all the HSM Don Juan team.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from HSM Don Juan on Jul 22, 2023
Thank you for your comment.We look forward to seeing you again.HSM Don Juan Team

6/10 Okay

Azar Farhat

Staffs are wonderful, breakfast and dinner good and clean
Stayed 8 nights in Jun 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing holiday. We had a great time. Food was excellent, very clean, friendly staff. I would highly recommend and definitely we will come back. Thank you 😊
Response from HSM Don Juan on Jun 27, 2023
Dear Victoria Blagoe,Thank you very much for your words.We hope to see you again soon.HSM Don Juan Team

8/10 Good

JUAN

Liked: Cleanliness, staff & service
bien por lo que vale
buen hotel pero con fallas escenciales: ni un mini refri para guardar agua -super necesario en verano- y caja fuerte de paga.
Stayed 5 nights in Jul 2022
Response from HSM Customer Service on Aug 5, 2022
Estimado cliente, Antes de nada, darle las gracias por compartir su experiencia en nuestro hotel. Estamos agradecidos por su comentario, porque esto nos ayuda a mejorar constantemente y adaptarnos a las necesidades de nuestros huéspedes. Las cajas fuertes suelen ser de pago en los hoteles. Nos gustaría darle las gracias por su visita. Atentamente, HSM Customer Service.

6/10 Okay

Fidel

Disliked: Property conditions & facilities, room comfort
Budget Party Hotel
It serves it's purpose for a place to sleep, if it wasn't too loud. Mix of clientele but it definitely catered to the party seen.
Stayed 3 nights in May 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, Thank you for sharing your experience with us. We regret to hear that the location of our hotel has not been to your liking. The area that you have chosen is known for its nightlife and for the parties that are organized during the summer. We would like to mention that we have more hotels spread over different areas of Mallorca that could be more adjusted to your preferences. We would like you to give us another opportunity and continue to count with your confidence! Best regards, HSM Customer Service.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic small hotel but great price for half board. Room a little small but clean and functional with a balcony. Hardly any english tv channels. Reasonably priced drinks. Lovely relaxed friendly staff. Great food. Would definitely come back
Stayed 8 nights in May 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.

10/10 Excellent

Jerome

Travelled with group
Liked: Staff & service, room comfort
It is what it is, and its great for what you pay
Bachelor party is a perfect place to crash, the breakfast finishes at 10h30 which he could never try( go figure why ) , cleaning and towel changing were never guaranteed. I would go back to the same reasons , nothing else. Hotel over-all is noisy and not updated. Serves it purpose. 4min to the back. 15min walk solid to the party area.
Stayed 3 nights in May 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
it was good very nice and helpful staff
Stayed 7 nights in Sep 2019
Response from HSM Customer Service. on Oct 2, 2019
Dear Andrew, Thank you for taking your time to share your experience with us. Let us express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that we will share with the entire team your nice words. We hope to see you soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for cheap lads trip
Good hotel if you're doing a lads trip and don't want to break the bank. Rooms were slightly dated but very clean. Housekeeping did a good job, cleaning up every morning. Food was good. Not quite restaurant standard, but good for the price. Slightly noisy, but that's to be expected. Hotel staff were all very friendly. Overall a good pick for a lads holiday.
Stayed 5 nights in Jun 2019
Response from HSM Customer Service. on Jul 16, 2019
Dear guest, Thank you for your fantastic review. We are happy to know that you have enjoyed of a wonderful stay. Let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and you will return to our hotel again in the future. Best regards,

6/10 Okay

G

Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2019
Response from HSM Customer Service on Jul 16, 2019
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HSM Don Juan, noisy but nice!!!
Good place and facilities. The only downside is the young guests running around the halls to the break of dawn partying and making noise. The rooms aren’t very sound resistant and to get a good sleep earplugs are required. The half board is great, same breakfast each morning but the dinner rotated through a weekly menu of yummy items. The pool was very nice too.
Stayed 27 nights in Jun 2019
Response from HSM Customer Service. on Jul 16, 2019
Dear David, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 10 nights in Jun 2019
Response from HSM Customer Service on Jul 16, 2019
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

6/10 Okay

Verified traveller

Clean and good location, but skip buffet and lifts
The lifts are old and you might get stuck in them, the food is below average, unless you stick to fruits. Rooms are clean. I would not book it again and choose the cheapest option without any food and still be fine. This hotel was built in 70s and got stuck in late 80s or 90s.
Stayed 3 nights in Aug 2018

6/10 Okay

Neil, Peterborough

Liked: Cleanliness, staff & service, room comfort
Reasonable hotel if you don't mind the noise
Not the hotel for you if you are a light-sleeper. Unfortunately young adults spoil what would have been a great location for Magaluf's beaches and nightlife by being inconsiderate of others who don't want to party until 6am. Food is also quite basic.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, nice staff, good food
Overall a good deal. Only problem is that you can hear every little noise from room next to yours. We had the bad luck to have some neighbors who were partying till late so we couldn’t sleep till 3-4 in the morning:)))
Stayed 8 nights in Jun 2018

6/10 Okay

luis gustavo moretti, Luis gustavo

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not back this hotel .
lot of noise from people in the rooms either side, if you buy (half board) drink at dinner not included this have to pay part of the buffet has not many varieties (very poor) and the high price for what the hotel offers. several nights in the morning I woke up with people doing noise / and had a day that had to knock on the wall to my neighbor room stop the noise and called the reception complaining about the noise. horrible

6/10 Okay

Anan, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good.. Close to center.. Cheap price.. Food was just ok nothing more… staff was friendly.. Ckean rooms everyday

6/10 Okay

Meral, Ireland

Liked: Cleanliness, room comfort
Okay
The location of the hotel is almost perfect as it is both close to the beach and a bit away from the crazy Magaluf strip :) Only the wi-fi was a bit problematic as it wasn't properly working even in the lobby. Also, i'd suggest that they provide hairdryers in the rooms. I really enjoyed my stay there, good quality for the money you pay.

4/10 Poor

Larissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Durchschnittlich gut
Stayed 6 nights in Sep 2023
Response from HSM Don Juan on Sep 21, 2023
Liebe Larissa Miller,Vielen Dank für Ihre Bewertung. Wir freuen uns darauf, uns für Sie zu verbessern.Mit freundlichen Grüßen,

8/10 Good

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weiterempfehlendswert!
Stayed 5 nights in Aug 2023

8/10 Good

francesca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto ok. Non eccellente ma buono. Unica pecca i vicini di stanza che urlavano e sbattevano tutta la notte
Stayed 5 nights in Aug 2023
Response from HSM Don Juan on Aug 15, 2023
Cara Catia,La ringraziamo per il Suo commento.Ci dispiace che la sua esperienza non sia stata eccellente. Saremo lieti di ricevere nuovamente la sua visita.Cordiali saluti,HSM Don Juan

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Bien
Les chambres sont vieillissantes mais l'espace piscine est très agréable. Restaurant OK mais sans plus. Nous avons été ennuyé par des groupes de fêtards très bruyants qui hurlent dans les couloir à 1h30 du matin toutes les nuits. L'hôtel nous a trouvé une solution et le problème a été résolu sur la fin de semaine.
Stayed 7 nights in Jul 2023
Response from HSM Don Juan on Jul 27, 2023
Cher Nicolas.Merci beaucoup pour votre commentaire.Nous espérons vous revoir bientôt.Toute l'équipe de HSM Don Juan vous adresse ses meilleures salutations.

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from HSM Don Juan on Jun 13, 2023
Estimado Gianluca Giacomelli,Gracias por su valoración.Esperamos verlo de nuevo.Atentamente,Equipo HSM Don Juan

8/10 Good

Anja

Liked: Cleanliness, staff & service, room comfort
Skønt ophold
Vi havde en skøn uge på hotellet. Personalet er super venligt og serviceminded. Rengøring tip top og der er et stort udvalg af maden både til morgenmad og aften. Det smagte super lækkert. Der er sol længe ved poolområdet og masser liggestole til alle gæster. Hotellet er rigtig flot i loungen og restauranten men værelserne kunne godt bruge en opgradering. Sengene er noget hårde, ingen køleskab og ingen engelsktalende kanaler på tv. Aircondition tager ikke varm luft ud, men blæser kun kold luft ind. Så vi kunne ikke rigtig få det køligt på værelset selvom den stod så kold som muligt. Det tager 5-10 min at nå byen og stranden. Hvilket giver ro fra nattelivet. Dog er der lejligheder ligeover for hotellet med unge mennesker som fester og har en del støj, men når terrassedøren var lukket hørte vi det ikke rigtigt og de unge mennesker gik i byen om aften. Tak til HSM don Joan for et hyggeligt ophold.
Stayed 7 nights in May 2023
Response from HSM Don Juan on Jun 7, 2023
Kære Anja,Mange tak for dine kommentarer.Vi håber at se dig igen.HSM Don Juan Team

10/10 Excellent

AMIELA

Stayed 5 nights in Sep 2022
Response from HSM Don Juan on Oct 13, 2022
Muchas Gracias por su visita.Esperamos verla de nuevo.

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Sep 2022

10/10 Excellent

Emma

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Stayed 7 nights in Sep 2022
Response from HSM Customer Service on Sep 20, 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2022

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très très sympathique, propreté irréprochable, par contre l'hôtel est assez bruyant le self est correct, piscine bien entretenue, petite suggestion, un petit frigo serait le bienvenu..
Stayed 4 nights in May 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit! Best regards, HSM Customer Service.

8/10 Good

CARLOS MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Muito bem boa relação preço qualidade funcionários excelentes.
Stayed 7 nights in May 2022
Response from HSM Customer Service on May 16, 2022
Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel! Best regards, HSM Customer Service.

2/10 Terrible

Deimy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El aire acondicionado roto.
Stayed 7 nights in Apr 2022
Response from HSM Customer Service on May 12, 2022
Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. We hope to see you again very soon! HSM Customer Service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from HSM Customer Service. on Oct 14, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
....................La localisation et les activités et la piscine
Stayed 6 nights in Aug 2019
Response from HSM Customer Service. on Sep 5, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from HSM Customer Service. on Aug 30, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from HSM Customer Service. on Aug 19, 2019
Dear guest, Thank you for sharing your opinion with us. We are looking forward to welcome you again soon! Best regards, HSM Customer Service

10/10 Excellent

Mario, Roma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura, personale simpatico ed accogliente
Stayed 7 nights in Aug 2019
Response from HSM Customer Service. on Aug 16, 2019
Dear Mario, Thank you for taking your time to share your experience with us. Let us express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that we will share with the entire team your nice words. We hope to see you soon! Best regards,

8/10 Good

Mylène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019
Response from HSM Customer Service. on Aug 6, 2019
Dear Mylène, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait hotel propre avec un service de chambre rien a dire
Stayed 8 nights in Jul 2019
Response from HSM Customer Service. on Aug 5, 2019
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,

6/10 Okay

jean denis

Disliked: Room comfort
Hotel a deconseiller pour le repos
Les chambres n'ont aucune isolation. Nous n'avons pas fermé l’œil pendant les 3 nuits de notre séjour. Clients très bruyants et saouls ,cris ds le couloir au milieu de la nuit. Le wifi ne permet que d 'aller sur qq réseau sociaux
Stayed 3 nights in May 2019
Response from HSM Customer Service. on Jul 16, 2019
Dear Jean Denis, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share you suggestions about the hotel with our quality department to continue improving our services day after day. We will be very pleased to welcome you back again at our hotel. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cortesia personale,pulizia stanza e buona mezza pensione.
Stayed 6 nights in May 2019
Response from HSM Customer Service. on Jul 16, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Das an der Rezeption immer gehoffen wurde und für alles eine Lösung gab. Die Zimmer sind etwas hellhörig. Ansonsten war alles ok.
Stayed 5 nights in May 2019
Response from HSM Kunden Service on Jul 18, 2019
Sehr geehrter Gast, Wir bedanken uns, für Ihre Kommentare und der Auswahl unseres Hoteles. Es freut uns, dass Sie Ihren Aufenthalt genossen haben und wir Sie wieder als Gast in unserem Hotel begrüßen dürfen. Mit freundlichen Grüßen

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderar!
Trevlig personal, utmärkt mat och lugnt område. Det enda negativa av betydelse var att det inte fanns kyl på rummet. Rekommenderar verkligen hotellet!
Stayed 6 nights in Sep 2018

8/10 Good

LIv Marit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Juan Magaluf
Bodde 1 uke på dette hotell. Det tok 4 min å gå til stranda og til strandpromenaden med masse restauranter, likevel var det et stille og rolig hotell. Prisen pr natt var inkl frokost, men vi kjøpte i tillegg middag for 7 dager for kr 421,- for 2 pers. Utrolig billig. Det var variert og veldig god mat. Utrolig bra hotell til en så billig pris.
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Mye for pengene
Flott,beliggenhet sam flott service ifra personale,stor frokost,mye for pengene Gunstig prisnivå for overnatting
Stayed 7 nights in Oct 2018

6/10 Okay

Michael

Ok værelse uden at være prangende. Buffeten var meget kedelig både til morgenmad og aftensmad, så vi gik ud og spiste i stedet.
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Helt ok hotell
Helt ok hotell, väggar tunnare än papper kändes det som. Man kunde verkligen höra sina grannar. Vill man ha lugnare stämning så kikar man vidare men annars är hotellet helt ok för det priset.
Stayed 6 nights in Aug 2018

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018