Lounge

Reviews of AC Hotel Ciutat de Palma by Marriott

4 out of 5
AC Hotel Ciutat de Palma by Marriott
Plaza del Puente, 3, Palma de Mallorca, Mallorca

Reviews

8.4

Very good

Rating 10 - Excellent. 150 out of 393 reviews" "
Rating 8 - Good. 173 out of 393 reviews" "
Rating 6 - Okay. 56 out of 393 reviews" "
Rating 4 - Poor. 9 out of 393 reviews" "
Rating 2 - Terrible. 5 out of 393 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana, DAVENPORT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Oct 2023

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Walkable to the shopping center and many restaurant options.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Brian

Stayed 7 nights in Jun 2023

6/10 Okay

Alice

Travelled with partner
Liked: Cleanliness, staff & service
Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.
Stayed 2 nights in Apr 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, friendly staff and great value.
Stayed 3 nights in Mar 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Palma
Nice hotel in great location. A stroll along the front took you to the old town and cathedral.Room was comfy and clean. Would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay, staff were so friendly, great value for the standard of room. Hotel is ideal for city break to Palma as location is perfect for reaching all locations within a short time.
Stayed 3 nights in Mar 2023

10/10 Excellent

DIANA

Stayed 4 nights in Mar 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Stay
Great service , Wonderful room with amazing shower,Very clean hotel .Staff Brilliant. Fantastic breakfast with lots to choice from. Will return again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room great staff
The hotel staff are fantastic.
Stayed 4 nights in Feb 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Bruce

Stayed 1 night in Sep 2022

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

CATHERINE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked the staff I met , the modern vibe and location to port and town
Stayed 2 nights in Aug 2022

10/10 Excellent

Leslie, Ocean Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly helpful staff
Stayed 4 nights in Aug 2022

10/10 Excellent

Fais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and near the train and metro station! Clean and great rooms!
Stayed 4 nights in Jul 2022

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Veigar

Stayed 7 nights in Jun 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Jessica N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. We were in a gorgeous corner room with spacious windows. The staff was incredibly friendly and helped us multiple times figure out the public transit system. The gym was small but clean and easy to access. Would definitely stay again.
Stayed 2 nights in May 2022

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t complain about nothing. Staff super friendly, excellent location, great breakfast.
Stayed 7 nights in Apr 2022

8/10 Good

Juan

Stayed 1 night in May 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel one street up from the harbour. Restaurants on all four corners of the crossroads. Easy walk to castle, cathedral and town. About 30 mins to the beach, not really a hotel for summer beaching but excellent for town and food. 20 mins from airport…very nice. Breakfast excellent.
Stayed 6 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

TOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff, very professional and always ready to help! Very clean Certain rooms can suffer of street noise
Stayed 4 nights in Jan 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice clean well located hotel with comfortable rooms and nice views
Stayed 1 night in Dec 2021

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in N excellent location
This hotel is very well designed and clean. It’s in a great location next to Santa Catalina where there is an abundance of great food, bars and shops. It is also just a block up from the harbor.
Stayed 1 night in Nov 2021

10/10 Excellent

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amenities. The staff is very helpful.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

6/10 Okay

Vanessa

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Dfh
Stayed 2 nights in Aug 2021

10/10 Excellent

Aleksandrs

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

8/10 Good

Veronica

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to sites. Easy walking distances to shopping, food and entertainment
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff and things missing/stolen from room
Clean and comfortable, and good location. However we had some problems with the staff. One person in the group had a dress gone missing from her room, and we suspect that is was stolen. When she addressed the receptionist (a young man) he was very rude and not willing to help at all. He did not inform her that she needed to contact the police and did not help instruct her how to. Fortunately another more experienced staff member was able to help and got her in touch with the police. Because of this it would not feel safe to return to this hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is amazing. They were very gracious to my parents, throughout their stay. But most impressively, my bridal veil was damaged by a laundry service in the USA. Though no fault of their own, the hotel staff coordinated services to have my veil repaired and steamed in less than 6 hours, ready for my special day.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Didn’t like the temperature in the bar, too cold to stay.
Stayed 7 nights in Sep 2019

4/10 Poor

expediaroy, france

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hello, I had a very bad experience and here are my comments. 1)I called one day before asking for parking. The receptionist told me 'dont worry there is no problem, when you arrive we will provide you with private parking' however when I arrived the other receptionist told me 'you had to pre-book parking because we only have 7 places therefore is fully booked'and I had no parking in the end (!) although I called to make sure this doesnt happen. 2) When we arrived there is no place to unload the car with luggage. bare in mind I am travelling with kinds hence loads of luggage, strollers, baby in arms, car seat, etc.. 3) My husband was looking for parking as it was a busy night there was nothing available nearby so I got down the car and went to the lobby to ask for advice and there was nobody at the desk for about 15 mins. 4) I asked for help at the reception and a guy called Alberto told me'I am alone hence I cannot help you. 5) Alberto was very rude and unwelcoming. I was very surprised because as a Marriot Bonvoy I am not used to this rudeness. 6) I asked for a baby bed crib, he replied 'if I find one I will send it to you but I think they are all taken'.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. The pillows are very uncomfortable and lumpy though which was disappointing and didn't fit with the great mattress and detail in the rest of the hotel. Location was ok but it was about a 15 minute walk from town, 25 min walk to the beach and in the heat, this is a lonnnng way to walk. It is near the marina, but there is no beach there.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was meeting up with friends before heading to Sóller and the hotel was a great place to connect. Staff was friendly and informative. Hotel wonderfully situated with some great cafes and the water all nearby.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to palma city and harbour. Plenty of eateries and bars in walking distance. Couldn’t ask for anything else, except maybe a pool !
Stayed 3 nights in May 2019

10/10 Excellent

Keng-hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent hotel. Spoiled by road noise
The hotel is clean. Staff are superb. But it's really really let down by the road noise. I stayed in room 206 overlooking traffic lights. It's so noisy the French window vibrates. The staff friendliness,hotel interior, beds, car park and gym were all immaculate, but even so due to the noise I wouldnt stay again. Fitting double glazing would make this a lovely hotel in a perfect location.
Stayed 4 nights in Dec 2018