Seasonal outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Los Monteros Spa & Golf Resort

5 out of 5
Los Monteros Spa & Golf Resort
Carretera Cádiz, Km.187, Urb. Los Monteros, Marbella, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 309 out of 559 reviews" "
Rating 8 - Good. 169 out of 559 reviews" "
Rating 6 - Okay. 45 out of 559 reviews" "
Rating 4 - Poor. 24 out of 559 reviews" "
Rating 2 - Terrible. 12 out of 559 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dmitry, Brooklyn

Stayed 7 nights in Jul 2022

10/10 Excellent

Georg, St. Pete Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Clare

Stayed 1 night in Sep 2022
Response from Fernando Al-Farkh, General Manager on Sep 29, 2022
Dear Clare,We are grateful for your score about your recent stay in Hotel Los Monteros 5*GL. Our aim is to offer our guests a pleasant experience. Therefore, we are proud to know that we have exceeded your expectations. We look forward to welcoming you very soon!Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer.Yours faithfully,

10/10 Excellent

Alexander, Wandsworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Monteros is an older style 5 star Hotel, it originally dates from 1963. There are parts which could do with a refresh, but it has a certain mid century charm that I like and the staff and service are excellent. The breakfast is good too. Our room dated from about 2002, but was still very clean and spacious. The beach club which is separate from the Hotel was a bit of a dissapointment, and all at extra cost, pretentious, but without the service to match and all seems a bit of a rip off when you're already paying top dollar for your room.
Stayed 7 nights in Aug 2022
Response from Fernando Al-Farkh, General Manager on Aug 22, 2022
Dear Alexander,First of all, we would like to thank you for choosing Hotel Los Monteros 5*GL for your recent stay in Marbella and thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. For this reason, we are proud to hear that we have exceeded your expectations.Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club.On the other hand, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests.We really look forward to welcoming you soon in order you could change your impressions about your recent visit. We can confirm you that you will enjoy an unforgettable beach experience!Our staff remains at your entire disposal for any requirement you may need to assure a pleasant visit in the near future. Yours faithfully,

8/10 Good

Yan

Stayed 2 nights in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service
Lovely property, good service, just needs a little sprucing up.
Stayed 4 nights in Jul 2022
Response from Fernando Al-Farkh, General Manager on Jul 18, 2022
Dear James, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

10/10 Excellent

Malgorzata Elzbieta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the hotel. It's beautiful, so peaceful, and it was super relaxing!
Stayed 3 nights in Jun 2022
Response from Fernando Al- Farkh on Jul 1, 2022
Dear Ms. Malgorzata Elzbieta, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Doesn’t feel like a 5 star
First thing to be aware of is the false advertising that is on their website/travel agent/google when searching for this hotel. It will show an incredible pool with cabanas and the sea in the background, when in fact that is a separate beach club 10min drive away that you need to pay for (La Cabane). The pool at the hotel that is for guest use is okay, but can be busy with kids and generally the sun beds are very close together with limited number of parasoles. Felt a bit more like a 3 star than any luxury hotel I have stayed at before. Service is rather poor in the breakfast area and the hotel bar area. The servers don’t seem to care for any of the guests and generally are quite rude. The waiters are so heavy handed, we could not wait to finish breakfast to get away from the noise/clanging. Never a relaxing start to the day The location is about a 10min drive to the centre of Marbella/Old Town (taxi is c. €12 one way). Generally speaking you will need a car/take taxis everywhere as there is nothing walking distance. This hotel is very secluded, not even a supermarket in easy walking distance or a little minimart available on premise. So just be warned you will need to spend extra cash to get to places/do things as there is very little available on site. We stayed in a 2 bed suite, the rooms are ok size however the 2nd bedroom has no windows to outside. It is a room that you go to the toilet in, shower in, and sleep in with a window that opens up to the corridor only
Stayed 7 nights in May 2022
Response from Fernando Al-Farkh, General Manager on Jun 10, 2022
Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Firstly, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests, but it is not a service included in any hotel stay. On the other hand, as you can see, Hotel Los Monteros 5*GL has an area of more than 25,000 square meters of consolidated tropical gardens with a solarium area where there are enough free sunbeds for all guests by two hotel pools, one of them exclusively for children. In the same way, our establishment is a familiar hotel concept in the middle of Marbella Golf Mile, surrounded by amazing golf courses, nature and astonishing beaches: a perfect quiet environment to rest, just 5 minutes from the old town of Marbella. Regarding your comments about our hotel category, I would like to inform you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the law provides to display the category of 5 stars GL in Spain. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience with your room. In this case, as soon as we had known it, you would have been immediately offered another room category available because Hotel Los Monteros 5*GL has 11 room categories with different designs and views. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. All Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

6/10 Okay

Aliza

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Julien Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights for my hen do. In general, amazing hotel! Five star indeed! Even from days before our trip, they have been very helpful answering all our queries. Very efficient indeed especially Antonio who has been very patient with all my questions. Where do I start: As gold member, already got the free spa. They also allowed us free early check in and gave us free 8 glasses of cava. Rooms are brilliant. Spacious and spotless. Double room looks like a mini suite with good view from the balcony. I also love the added welcome chocolates! The spa is to die for! Been to another 5 star hotel nearby, but Los monteros spa is by far the best. Staff from the reception and bar are all very kind and friendly. After being out all day, we dropped by at the bar to relax. We didn’t order anything just yet but the friendly staff instantly gave us glasses of water and nibbles for free. They even allowed us to roam around the hotel with our photographer for photos. They really took care of us. The breakfast was amazing! First class indeed, so make sure to include it to your booking! Only downside is not walking distance to city centre but taxis/uber are always available and only costs us €4-€10 for four people. There is Aldi supermarket 10mins walking distance from the hotel. Beach is also walking distance. I can’t say about their famous La Cabane beach club as it was still closed when we visited. Nevertheless, will definitely stay here again when we visit Marbella!
Stayed 2 nights in Mar 2022
Response from Fernando Al- Farkh, General Manager on May 25, 2022
Dear Julien Angela, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. In addition, we appreciate your warm words about the courtesy and politeness of our staff. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. As you were able to see, La Cabane Beach Club is totally open only in summer season. Furthermore, we have special prices for guests. Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer. We look forward to welcoming you very soon! Yours faithfully,

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable
The staff was very friendly and courteous! Beautiful mountain and ocean views! Outstanding breakfast!
Stayed 2 nights in Mar 2022
Response from Fernando Al-Farkh, General Manager on Apr 4, 2022
Dear Latasha, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about the courtesy and politeness of our staff. Your warm words are always welcome. We are proud to hear that our facilities and our Breakfast Buffet with Champagne have exceeded your expectations, as our main aim is our guests’ satisfaction. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Marbella. Yours sincerely,

8/10 Good

nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel breakfast include it in your booking as it is first class
Stayed 3 nights in Mar 2022
Response from Fernando Al-Farkh, General Manager on Mar 22, 2022
Dear nicholas, Thank you for taking the time for sharing your recent experience at Hotel Los Monteros Spa & Golf Resort 5*GL. It is an honor for us to read your kind recommendation about our services and facilities: “Lovely hotel breakfast include it in your booking”. We would love to welcome you soon in our hotel in order to offer you the best services and facilities. Yours sincerely,

10/10 Excellent

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over 10 stays here!
Another amazing stay at the hotel, already booked to go back.
Stayed 3 nights in Mar 2022
Response from Fernando Al- Farkh, General Manager on Mar 9, 2022
Dear Miss, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations again. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in good location near Marbella
I like this hotel. Always choose it for my trip to Marbella. The rooms are very spacious and quiet. The spa is really good with a salt water pool and hydro massage circuit. The breakfast has a great selection of food with local products on site and Mumm champagne. The hotel has a very beautiful garden and you can walk through it to your room.
Stayed 4 nights in Jan 2022
Response from Fernando Al- Farkh, General Manager on Jan 17, 2022
Dear Anna, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience and choosing again for your visit to Marbella. We have informed about your kind words to our team. We appreciate your kind comments about our natural environment and our Breakfast Buffet with champagne. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We look forward to welcoming you very soon at Los Hotel Los Monteros 5*GL. Best regards,

10/10 Excellent

Martha

Stayed 1 night in Dec 2021

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was easy and with quality service
Stayed 1 night in Aug 2021
Response from Fernando Al-Farkh, General Manager. on Aug 26, 2021
Dear Dan, Thank you very much for choosing Hotel Los Monteros 5*GL for your recent visit to Marbella. Thank you for your sincere words about our “quality service”. We appreciate the trust placed in us and we hope to welcome you again very soon. Sincerely,

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Beach club is fantastic. Will be back
Stayed 2 nights in Aug 2021
Response from Fernando Al- Farkh, General Manager on Aug 25, 2021
Dear Benjamin, Firstly, we would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about our Beach Club La Cabane. Our main aim is to offer our guests a pleasant stay and exceed their expectations. Therefore, we are proud to hear that we have exceeded your expectations. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and friendly. The beach club is the best around. Expensive and maybe in need of abut of upkeep, but in general very pleasant and a great location.
Stayed 2 nights in Jul 2021
Response from Reception on Jul 17, 2021
Thank you for your commentary . we are Glade to know that you had a pleasant stay . We will take note about your suggestions. Regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is very tired, really needs a major renovation and refresh.
Stayed 1 night in Jun 2021
Response from Fernando Al- Farkh on Jul 28, 2021
Dear guest, We really appreciate your feedback, as it helps us to keep on improving our services and facilities. Regarding your suggestions about the hotel renovation, please let us confirm you that we have carried out a plan for refurbishing our rooms and restaurant area in recent years. In fact, our guests usually congratulate us for our facilities and services! We regret to hear that your overall experience was not up to your standards. If we had been informed about your disappointment, we could have offered you several options in order to exceed your expectations. Please, accept our apologies if, at some point, we have not been able to meet your expectations, despite our efforts to transform our Hotel in a safe and nice place for holidays. We look forward to welcoming you soon in order you could change your impressions about our Hotel. Kind regards from Marbella, Fernando Al- Farkh General Manager

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and good sauna
They have the best sauna in Andalucía in their spa. An excellent spa and golf hotel. Very good service and helpful front desk.
Stayed 3 nights in May 2021
Response from Fernando Al- Farkh on May 17, 2021
Dear Mr./Ms. Mikko, Thank you for taking the time for sharing your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. It is an honor for us to hear your kind comments about our services and facilities. In addition, we appreciate your warm words about the courtesy of our staff. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely, Fernando Al- Farkh General Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend Break
Highly recommend - very enjoyable - the Beach Club was excellent
Stayed 3 nights in Aug 2020
Response from Fernando Al- Farkh on Sep 4, 2020
Dear Mr. Gary, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Fernando Al- Farkh, General Manager on Mar 10, 2020
Dear Guest, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score about our services. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Mar 2020
Response from Fernando Al-Farkh, General Manager on Mar 18, 2020
Dear Guest, Thank you for taking the time to share your score about your experience at Hotel Los Monteros 5*GL. We regret to hear that your overall experience was not up to your standards. Nevertheless, we are really surprised about your comments, as our guests always congratulate us for our personalized service, great facilities, gastronomical offer and staff courtesy. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 Excellent

Gary, Reading, Berkshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely return 9 out of 10, staff very friendly, good parking , great location
Stayed 3 nights in Feb 2020
Response from Fernando Al- Farkh on Feb 25, 2020
Dear Gary, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Fernando Al- Farkh, General Manager on Feb 20, 2020
Dear Guest, We are grateful for your score about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort lived up to the 5 STARS . Thank you!
Stayed 3 nights in Feb 2020
Response from Fernando Al- Farkh, General Manager on Feb 17, 2020
Dear Guest, We would like to thank you for choosing us for your recent stay in Marbella. We are proud to hear that our facilities and services have exceeded your expectations, as our main aim is our guests’ satisfaction. We look forward to welcoming you soon in Marbella. Yours sincerely,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Stay
As this was going to be a special occasion then the hotel bent over backwards to make everything special so I thank them and will continue to recommend people to this fabulous hotel.
Stayed 1 night in Feb 2020
Response from Fernando Al- Farkh, General Manager on Feb 17, 2020
Dear Simon, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We are proud to hear that you have enjoyed an special stay with us. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Fernando Al-Farkh on Dec 16, 2019
Dear Guest: Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly and accommodating staff, amazing buffet breakfast, comfortable beds, and best shower I had in Spain!
Stayed 1 night in Oct 2019
Response from Fernando Al- Farkh on Nov 8, 2019
Dear Guest, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about the courtesy of our staff. Your warm words are always welcome. We are proud to hear that our facilities and services have exceeded your expectations, as our main aim is our guests’ satisfaction. We look forward to welcoming you soon in Marbella. Yours sincerely, Fernando Al- Farkh General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, great service, kept well, they would make more money if they made the dinners and drinks more affordable
Stayed 7 nights in Oct 2019
Response from Fernando Al- Farkh, General Manager on Oct 30, 2019
Dear Guest, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ......EVERYTHING .....how many times can I say it? Rhetorical question “What was there NOT to like” It is (quite rightly) a 5* gran lujo complex and worthy of a ‘revisit’
Stayed 7 nights in Oct 2019
Response from Fernando Al- Farkh on Oct 24, 2019
Dear Guest: It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, spa could be a bit bigger, but lovely staff and nice atmosphere
Stayed 3 nights in Oct 2019
Response from Fernando Al- Farkh, General Manager on Oct 11, 2019
Dear Guest, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Fernando Al- Farkh, General Manager on Oct 4, 2019
Dear Guest, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score and we look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Fernando Al- Farkh, General Manager on Sep 27, 2019
Dear Guest, Thank you very much for sharing your score. Yours faithfully,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks lovely hotel and staff.
Lovely stay here for 5 nights staff are great hotel was spotless, gardens around the hotel are very well kept. We were given a bigger room on check as free upgrade, and also complementary drink in bar. Hotel is about 10 min drive from Marbella we had hire car or you can get taxi or bus right outside hotel into centre which is just what we wanted. WiFi is free and was great and quick enough, Buffet breakfast has plenty of choice also,No complaints excellent hotel. Would highly recommend.
Stayed 5 nights in Sep 2019
Response from Fernando Al- Farkh, General Manager on Sep 20, 2019
Dear Jonathan, We are grateful for your kind words about your recent stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Fernando Al- Farkh, General Manager on Sep 17, 2019
Dear Luke, We would like to thank you for choosing us for your recent stay in Marbella and sharing your score. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice grounds, front desk staff very welcoming.. quiet, relaxing atmosphere
Stayed 1 night in Sep 2019
Response from Fernando Al- Farkh, General Manager on Sep 13, 2019
Dear Guest, Thank you for your kind comments. It is a privilege to read your review about your recent stay with us. We will inform our staff about your motivating remarks. Our aim is to offer our guests a pleasant stay. Thank you for trusting Hotel Los Monteros 5*GL! We hope to welcome you soon. Kind regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Fernando Al-Farkh on Sep 11, 2019
Dear Guest: Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Fernando Al-Farkh, General Manager on Sep 11, 2019
Dear Guest, Thank you for taking the time to share your score. We regret to hear that your overall experience was not up to your standards. Nevertheless, we are really surprised about your score, as our guests always congratulate us for our personalized service, great facilities, gastronomical offer and staff courtesy. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

8/10 Good

oleg, ny ny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
where nice hotel easy access to the highway it adwertise that it has beach access yes but it 110 euros a day extra it adwertise it has tennis court but it 55 euros extra a day
Stayed 7 nights in Aug 2019
Response from Fernando Al- Farkh, General Manager on Sep 11, 2019
Dear Oleg, We would like to thank you for choosing us for your recent stay in Marbella. As you told, Hotel Los Monteros 5*GL has a Beach Club and a Racket Club. La Cabane Beach Club is offering a Luxury Beach Experience by the sea with special rates for guests. On the other hand, Los Monteros Racket Club has padel and tenis courts under request. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Fernando Al-Farkh on Sep 6, 2019
Dear Guest: Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We are looking forward to welcome you once more at Hotel Los Monteros SPA & Golf Resort 5*GL in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2019
Response from Fernando Al- Farkh, General Manager on Aug 30, 2019
Dear Guest, We are grateful for your score about your recent stay at Hotel Los Monteros Spa & Golf Resort 5* GL. We would be delighted to welcome you very soon again. Yours faithfully,

4/10 Poor

L

Travelled with group
Disliked: Staff & service
Stayed 4 nights in Aug 2019
Response from Fernando Al-Farkh, General Manager on Aug 26, 2019
Dear L, Thank you for taking the time to share your score with us. We regret to know that your overall experience was not up to your standards. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Fernando Al- Farkh, General Manager on Aug 22, 2019
Dear Saad, First of all, thank you very much for sharing your score and choosing us for your recent stay in Marbella. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Fernando Al- Farkh, General Manager on Aug 22, 2019
Dear Asma, Thank you very much for sharing your score. We are so proud to know we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We hope to welcome you soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Fernando Al- Farkh, General Manager on Aug 12, 2019
Dear Mr. Guest, Thank you for taking the time to share your score on Expedia after staying at Hotel Los Monteros 5*GL. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine Just at last when the staff said to me kindly leave a positive reveiw if not we will charge you 40 Euro more cause you stayed extra 4 hours . I said I will as I was busy it was my last day leaving the place so I was all over . When the time to check out he said you didn’t leave a review so we will charge you . I paid it. That was the point that hit me very hard. He said specially I won’t charge you that was 1 pm and when I left 4 pm he said that’s your bill . I said I will once I am relax He said no sorry that’s your bill Place is good Clean Other Staf was very helpful Some little things disappoint you I won’t personally recommend
Stayed 4 nights in Jul 2019
Response from Fernando Al-Farkh, General Manager on Aug 12, 2019
1. Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. We can confirm you that you will enjoy an unforgettable stay! Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Fernando Al-Farkh, General Manager on Aug 9, 2019
Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Fernando Al- Farkh, General Manager on Aug 6, 2019
Dear Guest, Thank you very much for sharing your score on Expedia. We would be delighted to welcome you very soon in Hotel Los Monteros 5*GL. Yours faithfully,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Fernando Al-Farkh on Aug 6, 2019
Dear Sir/Madam: Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager