Sundeck

Reviews of Hotel El Puerto by Pierre & Vacances

3 out of 5
Hotel El Puerto by Pierre & Vacances
Paseo Maritimo Rey de Espana, 32, Fuengirola, Malaga

Reviews

7.8

Good

Rating 10 - Excellent. 262 out of 1002 reviews" "
Rating 8 - Good. 468 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ann

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like that everything was extra, you had to pay to use the safe, use a kettle, use a towel for the swimming pool area. The pool area was only open from 1pm to 6.30pm. The towels in the room were dirty and the food was often only Luke warm. The only saving Grace was the position and great staff in the restaurant.
Stayed 5 nights in Mar 2024
Response from José Luis Saíz Director General / General Manage on Mar 11, 2024
Dear Ann,Thank you for taking the time to share your feedback with us.It's great to hear that you appreciated our prime location and the service provided by our restaurant team. We strive to offer exceptional service and are glad that these aspects stood out during your stay.We regret to hear about your concerns regarding additional charges and the cleanliness of towels. While it's true that we offer additional amenities such as safe and kettle rentals, these are intended to give our guests flexible options. Please rest assured that cleanliness is a top priority for us, and we typically receive high praise for our housekeeping standards. Regarding the food temperature, we maintain rigorous quality control, but we will certainly look into your comments to ensure that all our offerings meet the high standards our guests expect. As for the pool hours, they are carefully scheduled to allow for maintenance and ensure guest safety, but we understand your disappointment and appreciate your feedback on this matter.We would be delighted to welcome you back in the future for an improved experience. Warm regards,José Luis Saíz Director General / General Manager

4/10 Poor

Marilyn

Disliked: Amenities, property conditions & facilities
Nice reception staff
Stayed 4 nights in Feb 2024
Response from José Luis Saíz Director General / General Manage on Mar 11, 2024
Dear Marilyn,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our reception staff to be welcoming. It's always encouraging to know that our team's efforts to provide excellent service are appreciated by our guests. We take pride in our hotel's cleanliness, and we're glad that this aspect met your expectations.We regret to hear that some aspects of your stay did not fully meet your satisfaction. We are constantly working on enhancing our facilities and amenities to ensure a comfortable experience for all our guests. As for the soundproofing, we acknowledge this is an area for improvement and appreciate your patience as we strive to provide a tranquil environment for our guests.We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards,José Luis Saíz Director General / General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Christmas break.
Whilst we enjoyed our stay at the hotel it was a let down on two areas. Firstly the a/c wasn't working. This was corrected by the hotel giving us an electric heater. We were further assisted by the cleaning staff giving us extra bed covers. So all was good. Secondly the feature of this hotel is the rooftop pool area and bar. Christmas day we had to queue to get in as it was full. Now if it had been all guests OK, but no they allow the public in to use the bar, thereby denying hotel guests to enter. We were not the only guests to complain about this. But overall it was good, but not to rush back.
Stayed 3 nights in Dec 2023
Response from José Luis Saíz Director General / General Manage on Jan 11, 2024
Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're happy to hear that our team's response to the air conditioning issue and the additional bed covers provided by our cleaning staff were to your satisfaction. It's also great to know that you found our service to be excellent. Regarding the rooftop pool area, we strive to offer a balance between guest enjoyment and local patron access, and we regret any inconvenience you faced on Christmas day due to the high demand. We appreciate your feedback and are continuously working to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from José Luis Saíz Director General / General Manage on Jan 11, 2024
Dear Sam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on sea front, modern rooms, spotless & so comfortable. Fab roof top pool, with sky bar , seating area & sun loungers overlooking beach
Stayed 7 nights in Nov 2023
Response from José Luis Saíz Director General / General Manage on Jan 11, 2024
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled you enjoyed the modernity and cleanliness of our rooms. It's a joy to know the comfort provided met your expectations and contributed to a pleasant stay. Your kind words about our fabulous rooftop pool are much appreciated. It's fantastic to hear you took advantage of the stunning beach views and sun loungers to relax and unwind. Our team is also pleased that you found our service to be impeccable. We strive to offer the best experience possible and it's rewarding to know we've succeeded in this regard.We look forward to welcoming you back. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023
Response from José Luis Saíz Director General / General Manage on Jan 11, 2024
Dear Alan,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We're delighted to know that our efforts to maintain a high standard of cleanliness met your expectations, and it's great to hear that you were satisfied with the overall condition of our hotel. Our team is also pleased that you found our service to be excellent. We understand that while you were pleased with most amenities, there may have been some aspects that did not fully meet your needs. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Sally ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great room, definitely stay again. 😊
Stayed 3 nights in Nov 2023
Response from José Luis Saíz Director General / General Manage on Jan 11, 2024
Dear Madam,It was a pleasure to receive this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Best regards,José Luis Saíz Director General / General Manager

8/10 Good

Beto, Gibraltar

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pros: Hotel is nice and pretty, I loved the view from the balcony and the Pool & SkyBar was excellent overall. Good place to stay when staying in Fuengirola for weekend. Housekeepers are consistent. Cons: The beds of the hotel rooms were slightly below average as the mattresses weren't comfortable Services for parking & rules at the pool have a lot to be desired; during the reception, we were advised that cost of the parking was expected to be approximately 30 Euros for the two nights but were later advised that there is an additional cost of 50 Euros totalling 80 Euros. This was immediately cancelled and we chose to stick with local Parking. The rules at the pool were a bit confusing for my travel companions. Firstly; they were advised they could not be at the poolside while shirtless but we've seen people shirtless on the poolside, later on we were told this is allowed so as long as you are not walking around the Sky Bar. The Main issue we had at the hotel were the efficiency of elevators & how poorly they're positioned at the hotel as the hotel does have two buildings combined. Example: If your room has a balcony overseeing the city, you will need to get an elevator down to the reception, and then walk across to the second elevator and take this to the pool. There is only one elevator that leads to the pool There are 3 elevators that lead you to the hotel rooms. They are very slow, the weight limit is inaccurate & it sometimes never reaches your floor
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all bars, restaurants and shops. Its got all the necessary amenities one needs (apart from a kettle!!) Seaview was lovely. The skybar drinks are very expensive but again noce views.
Stayed 5 nights in Oct 2023
Response from José Luis Saíz Director General / General Manage on Oct 22, 2023
Dear Jennifer,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you enjoyed our prime location, close to bars, restaurants, and shops. It's great to know that our seaview rooms and the lovely views from our sky bar added to your stay. However, we apologize for any inconvenience caused by the lack of a kettle in the room. For future reference, we do offer kettle rentals at our front desk for 5/day.We appreciate your feedback regarding the sky bar drink prices and will take it into consideration for future improvements.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from José Luis Saíz Director General / General Manage on Nov 7, 2023
Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

holly

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from José Luis Saíz Director General / General Manage on Oct 22, 2023
Dear Holly, Thank you for this positive review of your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,José Luis Saíz Director General / General Manager

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central and clean, problems having to wait for lifts and being on holiday i did not appreciate the cleaners knocking on door to clean at 9 am, other than that hotel was spot on
Stayed 5 nights in Oct 2023
Response from José Luis Saíz Director General / General Manage on Nov 7, 2023
Dear Pauline,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you found our hotel to be clean and centrally located. Our prime location allows guests to easily access the beach, shops, and restaurants in Fuengirola.We apologize for any inconvenience caused by the wait for the elevators and the early morning cleaning service. We are aware of the elevator situation and have plans to replace them between December 2023 and February 2024. As for the cleaning service, we will ensure that our housekeeping team is more mindful of the timing of their visits to avoid disturbing our guests' rest.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

6/10 Okay

Andrew

Stayed 5 nights in Oct 2023
Response from José Luis Saíz Director General / General Manage on Nov 7, 2023
Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok room very small no kettle in room very small bed and un pleasant view
Stayed 2 nights in Oct 2023
Response from José Luis Saíz Director General on Nov 8, 2023
Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are glad to hear that you found our room cleanliness to be satisfactory. However, we apologize for the inconvenience caused by the room size and the lack of a kettle. Our rooms are designed to be compact and efficient, but we understand that they may not meet everyone's preferences. For future stays, we recommend booking one of our Junior Suites, which offer more space and additional amenities such as a kettle upon request.We also regret that the view from your room was not to your liking. We offer a variety of room types with different views, including sea view rooms, which provide a more pleasant outlook. Please feel free to request a room with a preferred view during your next visit, and we will do our best to accommodate your preferences.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Rosalina

Stayed 2 nights in Oct 2023
Response from José Luis Saíz Director General on Nov 8, 2023
Estimada Rosalina,Muchísimas gracias por su reseña acerca de su experiencia en Hotel El Puerto by Pierre & Vacances.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager

8/10 Good

Brian

Good position. All was fine.
Stayed 7 nights in Sep 2023
Response from Guest Relation on Jan 18, 2024
Dear Brian,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on future occasions. Best wishes,Guest Relation

8/10 Good

Paul

Stayed 4 nights in Sep 2023

2/10 Terrible

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff around the rooftop pool are absolute freaks
Stayed 6 nights in Sep 2023
Response from José Luis Saíz Director General / General Manage on Jan 18, 2024
Dear Guest,Thank you for taking the time to review your stay.We are sorry to hear about your dissatisfaction with the staff around the rooftop pool. We take all feedback seriously and will address this issue with our team to ensure a better experience for our future guests. We understand that the atmosphere around the pool is important for our guests' relaxation and enjoyment, and we strive to provide a pleasant environment for everyone.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,José Luis Saíz Director General / General Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Perfect location in a walkable area full of restaurants and more. The beach is across the street. The rooms were good.
Response from José Luis Saíz Director General / General Manage on Aug 8, 2023
Dear Kevin,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.It is rewarding to know that you had such a pleasant stay and appreciated our high standards as well as our convenient location.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable relaxing holiday.our favourite place to stay.i would recommend here.nice train journey from airport . hotel few minutes walk.we will return again
Stayed 7 nights in Jun 2023
Response from José Luis Saíz Director General / General Manage on Aug 8, 2023
Dear David,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, room comfort
Ok if at a reasonable price
Great price, good location, comfy if a little dated room. Roof top sky bar is good but not enough sun beds. Bizarrely the seats by the pool in the bar area did not allow you to sit there in swimming shorts or ladies in bikinis even if sat on towels and dry from not being in the pool. The lifts were a joke so if on a high floor you could be waiting 15 minutes for a lift. If price was right I’d stay again though
Stayed 1 night in Jun 2023
Response from José Luis Saíz Director General / General Manage on Aug 10, 2023
Dear Jonathan,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.Our entire team is delighted that you had a wonderful stay, and appreciate the kind words about the quality service you received from our team. We have taken note of your remark regarding the elevator and will be taking it into consideration for future improvements.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023
Response from José Luis Saíz Director General / General Manage on Aug 8, 2023
Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Paul

Stayed 4 nights in Jun 2023
Response from José Luis Saíz Director General / General Manage on Aug 8, 2023
Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Grant

Stayed 4 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 6, 2023
Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

8/10 Good

Shelby

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 7, 2023
Dear Madam,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again soon, Kind regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Thomas Keith

Stayed 2 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Mr Keith,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

6/10 Okay

Simo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien emplacé, mais pas trop stylé
L'hôtel est bien emplacé, la piscine est agréable, mais on peut noter ces dysfonctionnements : - Ascenseurs anciens - Chambre très petite - Douche serrée - Porte WC qui ne se ferme pas - Brûlure de cigarette dans les draps - Tv de très petite taille - Pas de mini bar - Climatisateur qui ne fonctionne pas - Tres mauvaise isolation phonique, on peut écouter le ronflement des voisins
Stayed 2 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Cher Hôte,Merci d'avoir pris le temps de partager votre expérience dans notre hôtel.Nous sommes ravis de savoir que vous avez apprécié notre emplacement de choix et que vous ayez pu profiter de notre piscine. Nous tenons à préciser que nos ascenseurs sont en cours de rénovation pour améliorer leur fonctionnement. Par ailleurs, nous proposons différentes tailles et types de chambres pour répondre aux besoins de nos clients. En ce qui concerne la climatisation, nous avons un système individuel dans chaque chambre et nous aurions été heureux de vous aider à le régler si nous avions été informés du problème. Si vous êtes sensible au bruit, n’hésitez pas à nous le faire savoir, dès la réservation, afin que nous en tenions compte au moment de l’attribution de votre logement.Nous espérons avoir l'occasion de vous accueillir à nouveau pour vous offrir une expérience plus satisfaisante. Cordialement,José Luis Saíz Director General / General Manager

6/10 Okay

Olivia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I could hear the next door people talking and had to ask them to lower the television as I could not sleep. Very thin walls? No night tables in room. Safe not working. Stopper on sink not working.
Stayed 2 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Olivia,Thank you for taking the time to share your feedback.We strive to maintain a peaceful environment for all our guests, and we regret that you were disturbed by other guests during your stay. We encourage guests to report any disturbances to our 24-hour front desk so that we can address the situation promptly. We appreciate your feedback and have taken note of your comments regarding the safe and sink. Rest assured, now that you have brought this to our attention, our maintenance team will be checking this immediately.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,José Luis Saíz Director General / General Manager

4/10 Poor

Karen

Disliked: Staff & service
Not happy
There was nothing in the room with hotel information on eg tried to get hold of reception We had to ask how to do this they told us a number which never worked There was a dog on our floor which barked and woke people up The hotel was full of men golfers which where noisy most of the time There wasn't any security going round to deter them
Stayed 7 nights in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Karen,Thank you for taking the time to share your review.We are very sorry for the inconvenience caused by the noise from other guests and the dog on your floor. Our team is always available to address any concerns, and we encourage guests to report any disturbances so that we can take appropriate action to ensure your comfort.We also apologize for any inconvenience you experienced in trying to contact reception. We will make sure to take your comments into consideration to improve our guests' experiences in the future.We hope we can provide you with an improved stay in the future.Kind regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

8/10 Good

Maite

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Madam,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,José Luis Saíz Director General / General Manager

8/10 Good

Jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Had a lovely stay, the hotel was clean and airy and in a really good position! The food was okay, but a limited choice at dinner. Would stay again as breakfast only. Drinks really reasonably priced. Staff could not be more helpful, we checked in early and paid a small amount to check out late. The rooftop pool and bar was lovely! Beautiful view of the sea from balcony, upgrade was worth every penny!
Stayed 5 nights in Apr 2023
Response from José Luis Saíz Director General / General Manage on Jul 16, 2023
Dear Jess,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted you enjoyed your stay and were able to make the most of the lovely views we are lucky to have. We appreciate your acknowledgement of the efforts of our team to ensure your time with us was memorable. We are happy to know you had a pleasant experience at our restaurant, however, due to the regulations currently in place to safeguard our guests, we have had to modify our dofferings and apologise for any inconvenience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and in a perfect location 👌
Stayed 4 nights in Apr 2023
Response from José Luis Saíz Director General / General Manage on Jun 8, 2023
Dear Terry,Thank you for such a positive review.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you back in the future.Kind regards,José Luis Saíz Director General / General Manager

8/10 Good

Denise

Liked: Cleanliness, amenities
Good value for money, small room with no amenities, but clean and modern. Front desk staff helped with confusing wifi access process. However, cleaning staff didn’t clean room for my 2-night stay, and 11 euro breakfast was very ordinary; little choice; cold eggs and sausages; eat elsewhere.
Stayed 2 nights in Apr 2023
Response from José Luis Saíz Director General / General Manage on Jul 4, 2023
Dear Denise,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad to hear that you found our hotel to be good value for money and appreciated the cleanliness and modern design of your room. Our front desk staff is always happy to assist with any issues, such as the wifi access process.However, we apologize for the inconvenience you experienced with the cleaning service during your stay. Our team strives to provide daily housekeeping, and we will address this matter to ensure it does not happen again. Regarding the breakfast, we appreciate your feedback and will work on improving the quality and variety of our offerings to better meet our guests' expectations.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Easter break.
Check in was poor, room on 7th floor go to room both key cards do not work and have to return to reception for new cards. A/C in room did not work, no heat for the night time. Otherwise the room was good. But will not be rushing back for a long time
Stayed 2 nights in Apr 2023

6/10 Okay

Sharon

Stayed 8 nights in Mar 2023
Response from José Luis Saíz Director General / General Manage on Jul 4, 2023
Dear Madam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are sorry your stay was not as enjoyable as we would have liked.We would like to know how we could improve your experience with us.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

4/10 Poor

Janet

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No iron so had to wear wrinkled clothes. Charge for safe. Did not know until trying to close for 15 minutes before calling desk for assistance. Too much personnel info for wifi. Never again.
Stayed 2 nights in Mar 2023
Response from José Luis Saíz Director General / General Manage on Apr 3, 2023
Dear Janet,Thank you for taking the time to share your feedback with us.We are sorry to hear that your stay with us did not completely meet your expectations. We have tried to ensure that all information regarding any extra charges is clearly stated on our website and all other booking sites; we apologise for any inconvenience.Furthermore, iron and iron board can be rented, please do not hesitate to ask our front desk team for more details on your next visit. Additionally, please rest assured that we have taken note of your feedback regarding the WiFi.We hope to have the opportunity of welcoming you back in the future for an improved experience.Kind regards,José Luis Saíz Director General / General Manager

8/10 Good

John Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the beach and harbour from my room on the 14th floor and the Sky far. Breakfast was very good.
Stayed 7 nights in Mar 2023
Response from José Luis Saíz Director General / General Manage on Mar 29, 2023
Dear John Anthony,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We truly appreciate that you choose to visit us and it is a pleasure to know that our convenient location met your needs and expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from José Luis Saíz Director General / General Manage on Mar 18, 2023
Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was you could not get tea or coffee during most of the day,and no coffee or tea in the room
Stayed 7 nights in Dec 2022
Response from José Luis Saíz Director General / General Manage on Apr 3, 2023
Dear Colin,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted to know that your room met your expectations. Our team are on hand for anything you might need, please don't hesitate to let us know if anything is missing.José Luis Saíz Director General / General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before. Staff were fantastic and friendly
Response from José Luis Saíz Director General / General Manage on Apr 4, 2023
Dear Joseph,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Practical rather than luxurious
Bedroom very similar to Travelodge in the U.K. Practical rather than luxurious. TV has Spanish channels only. WiFi good.
Stayed 1 night in Dec 2022
Response from José Luis Saíz Director General / General Manage on Apr 5, 2023
Dear John,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.It is nice to know that you enjoyed a comfortable stay and were pleased with our decor, as well as the high standards we strive to uphold.However, we are sorry to hear of the issue with the beds, we are glad we could resolve this to your satisfaction. We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but a little noisy in the corridors when cleaners are around so don't expect a lie in
Stayed 1 night in Dec 2022
Response from José Luis Saíz Director General / General Manage on Apr 3, 2023
Dear Julie,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority.José Luis Saíz Director General / General Manager

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No 'guest' experience
Charge for extras very annoying 5E a day for a kettle!! and charges for the safe. Only 1 Brit tv channel available - world news. Sound carries enormously up spiral staircase Late nighters, early leavers etc all disturb sleep. Also poor soundproofing from out side noise such as late clubbers etc. we were there in November so must be awful in high season. Breakfast was excellent, evening meal was awful. Poor selection which often didn't mix and match. Overcooked. poor quality. Worse than school; dinners!! Appreciate lack of demand/diners i November, but no excuse for such poor quality. Perhaps they should stop evening meals in low season. However, clean, comfortable and an excellent location for trains and buses.
Stayed 7 nights in Nov 2022
Response from José Luis Saíz Director General / General Manage on Dec 5, 2022
Dear Anne,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.While we are glad to know that our location met your needs and that you appreciated the high standards that we set ourselves, we are sorry to hear that you were disturbed and wish you had let us know at the time so that we would have had the opportunity to find a convenient solution for you. We thank you for highlighting our tasty breakfast offering but are sorry to hear that our evening meals did not meet your satisfaction, nevertheless, we thank you for your feedback as this will help us better meet the expectations of our guests.We provide TV for all our guests from all over the World and we are sorry that you were not entirely happy with the English channels. Furthermore, we regret that the cost of some of the extras was not expected, however, this is noted in our booking information.We hope to welcome you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some balconies face the alleyway with a bunch of bars that close late; also, you need to pay 1.5 euro to use a towel, and we were not informed of this at the lobby.
Response from José Luis Saíz Director General / General Manage on Dec 5, 2022
Dear Luis,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We apologise for the inconvenience caused. We strive to ensure that every guest has the best experience possible, and we encourage you to notify our team of any issues or concerns that you may have so that we can find an immediate solution.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
The skybar was fantastic, big comfy seats with magnificent views. Housekeeping excellent service. The location was absolutely perfect
Stayed 10 nights in Nov 2022
Response from José Luis Saíz Director General / General Manage on Nov 24, 2022
Dear Rachel,Thank you for such a positive review.Our entire team is thrilled that you had such a pleasant experience with us. We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so it is rewarding to know that we could meet all your expectations.We look forward to welcoming you back.Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely hotel nice staff nice location
Stayed 5 nights in Nov 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service
Clean and friendly
Stayed 10 nights in Oct 2022
Response from José Luis Saíz Director General / General Manage on Nov 6, 2022
Dear Brian,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

10/10 Excellent

LESLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been coming here for over 30 years and completely adore the place. This year twice. As long as we are able we will be back twice a year.
Stayed 7 nights in Oct 2022
Response from José Luis Saíz Director General / General Manage on Nov 6, 2022
Dear Lesley,It was a pleasure to receive this great review.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.We look forward to seeing you again on your next stay.Best wishes,José Luis Saíz Director General / General Manager