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Reviews of Crowne Plaza Suffern - Mahwah, an IHG Hotel

3.5 out of 5
Crowne Plaza Suffern - Mahwah, an IHG Hotel
3 Executive Blvd, Suffern, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

christina

Business traveller
Liked: Cleanliness, staff & service, amenities
Can use some updates in the bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Ahuva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent receptionist who did her best to accommodate!
Stayed 1 night in Apr 2024

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quite, except for the air compressor noise. The toilet was for kid, and not suitable for adults. Otherwise very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ambience of the hotel.
Stayed 2 nights in Apr 2024
Response from Linda on Apr 9, 2024
Thank you, we are so pleased you love the ambience of our hotel. We hope you visit us again soon.

10/10 Excellent

Afina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda on Apr 9, 2024
Thank you for the 5 out of 5 rating. We hope you visit us again soon.

10/10 Excellent

Esen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family and pet friendly place.
Stayed 2 nights in Apr 2024
Response from Linda on Apr 9, 2024
Thank you for your 5 rating. We hope you and your family can visit us again soon

10/10 Excellent

Shomari

Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2024

6/10 Okay

Zhiping

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Yefim

Liked: Cleanliness, staff & service, property conditions & facilities
all looking good
Stayed 1 night in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for a few days for a small family reunion. Easy to find, beautiful natural surroundings. No Issues with the place. Clean, reasonably priced and friendly and helpful staff. Need a car if you want to shop eat off site etc. I would come here again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ehab

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Nigel, Charles Town

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

armando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Osman

Liked: Cleanliness
Disliked: Staff & service
My wife and I stayed at this hotel for a night because of my son‘s robotic competition at the local community college unfortunately, one of the hotel staff members knocked on our door around 8 PM and decided to just walk in without giving us a chance to answer. Contacted the front desk spoke to supervisor who just blew it off, again the next day I spoke to supervisor on duty and was told it was an honest mistake. How does a hotel staff member just walk into an occupied room and not wait for it to be answered. With the amount of kids who is staying at this hotel because of the bias competition it’s very concerning that hotel staff are just walking into occupied rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobbies. The room air was not good quality. Carpets contained strong smells.
Stayed 2 nights in Mar 2024

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Feb 2024

10/10 Excellent

Emily, Brooklyn

Travelled with partner
Hotel was exceptionally clean! Highly recommend
Stayed 1 night in Feb 2024
Response from Linda on Feb 27, 2024
Dear Emily,Thank you for your 5 out of 5 rating and your recommendation. We so appreciate it and look forward to your next visit.

8/10 Good

Zecharye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures look nicer than it is
Stayed 1 night in Feb 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linda on Feb 27, 2024
Dear Mariah,Thank you for your 5 out of 5 review. We hope visit us again!

6/10 Okay

Volvie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience
Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
They should not have rooms facing the large interior area. We are on the first floor and people are right outside our windows and we can hear their conversations and hear suitcases rolling by. Only here one night or would ask to move. Many rooms face the inside so if you want a quiet stay ask that you not be on the area with people staring in at you. Check in lady was very nice but they could use having more staff working. Rooms need repair work with cracks in ceiling, broken tiles. Not dirty just well used. Time for a refresh.
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024

8/10 Good

jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our room for 7 night's and overall our stay was great. The beds were fantastic and very comfortable and the room and bathroom were very clean and fresh. However it was a very cold week with temperature dropping at night to 12 fahrenheit which is very cold and the room took a while to warm up and there was a cold draft coming from the window, therefore we put cushions on the floor at the foot of the curtains to block out the cold entering our room via the window. Also the bathroom was not very warm and there was auctully cool air blowing from the vent. But overall we really enjoyed our stay, to include the room and spacious lobby. We would surely come again
Stayed 7 nights in Jan 2024

6/10 Okay

Binyomin

Stayed 2 nights in Jan 2024

8/10 Good

Marie

Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph, Brockton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda on Feb 14, 2024
Thank you

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Mandy

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Stayed 1 night in Jan 2024

10/10 Excellent

Elisa

Stayed 2 nights in Jan 2024

8/10 Good

Savitrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Pet-friendly and religion-conscious property. Clean and well appointed. However, I was locked out of my room during my stay and the front desk attendant was a little hesitant in resetting my keys.
Stayed 12 nights in Dec 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bruce An

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive venue. Ideal for hosting events, conferences, or large meetings with the need for accommodation. Also good for leisure travellers but a bit far for frugal traveller like myself, who's main destination was NYC. Still no regrets as gas was cheap in NJ (minutes away from hotel).

10/10 Excellent

Judith

Stayed 1 night in Dec 2023

6/10 Okay

Roman

Business traveller
Disliked: Staff & service, property conditions & facilities
Shower head has blue and green moldings. Since like nobody’s paying attention about cleaning that disgusting shower head. Called room service at 2:00 am because of teenagers noise at the hallways. But nothings been done. All rooms doesn’t have a bath tub. The property doesn’t have the pool. Gym at least are better.
Stayed 3 nights in Dec 2023

10/10 Excellent

RHONDA

Stayed 1 night in Dec 2023

10/10 Excellent

RHONDA

Travelled with family
Liked: Amenities
The Beds are pheonomal
Stayed 1 night in Dec 2023
Response from Linda on Dec 29, 2023
Thank you, we hope you can visit us again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfy clean property just off interstate very handy
Stayed 1 night in Dec 2023
Response from Linda on Dec 29, 2023
Thank you, we hope you visit us again

8/10 Good

Barbara

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Dec 2023

8/10 Good

Pervez

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023