Duplex, 1 Bedroom (3 personas) | Dining room

Reviews of Líbere Madrid Palacio Real

3 out of 5
Líbere Madrid Palacio Real
Travesia de los Trujillos, 3, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 930 reviews" "
Rating 8 - Good. 283 out of 930 reviews" "
Rating 6 - Okay. 48 out of 930 reviews" "
Rating 4 - Poor. 18 out of 930 reviews" "
Rating 2 - Terrible. 12 out of 930 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, so nice and friendly. GREAT LOCATION!
Stayed 2 nights in Mar 2024
Response from The Líbere Madrid Palacio Real team on Mar 15, 2024
Thank you for your kind review, Daniela

2/10 Terrible

dinnzeith

Disliked: Property conditions & facilities
Place was dirty, smelled bad, bathroom was unsanitary, conditions of apartment overall were not as expected.
Stayed 1 night in Mar 2024
Response from The Líbere Madrid Palacio Real team on Mar 15, 2024
Hi Dinnzeith, We're sorry for the inconveniences you share with us in your review. We take note about your feedback, it really helps us to improveKindest regards,

2/10 Terrible

Noreene

Disliked: Staff & service, amenities, property conditions & facilities
We were promised two queen beds but only got one and a very uncomfortable pullout sofa. Nobody could sleep on the sofa. We also had to sit in the lobby and wait for three hours while they were cleaning the rooms. There was no receptionist and no place to leave our luggage. We wasted three hours of sightseeing sitting inside and guarding our luggage. Complete and total disappointment.
Stayed 2 nights in Jan 2024
Response from The Líbere Madrid Palacio Real team on Jan 8, 2024
Hi Noreene,First of all, we are sorry if your experience with us did not meet your expectations.We want to clarify that all of our studios have a double bed and a sofa bed. Also, we have lockers to leave your luggage, that are accessible to all of our inhabitants under availabilityWe hope you can give us another opportunity in the future to leave an authentic Líbere experienceKindest regards

8/10 Good

Weifeng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Center of Madrid, love it. The rooms are clean. There is no staff in the facility besides the house keeping. Everything through online communication which I am not used to. The breakfast is minimal, and when foods like ham or fruit pan empty, they don't refill. In the 2nd breakfast the no fruits.
Stayed 2 nights in Dec 2023
Response from The Líbere Madrid Palacio Real team on Jan 8, 2024
Thank you for your kind review, WeifengWe want to remind you that if you don't see our staff in the hall, you can always contact us to our customer service team, we are available 24/7.Kindest regards

8/10 Good

Denise Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the bathrooms had exhaust system. But over all it’s a very decent place to stay in central Madrid.
Stayed 6 nights in Dec 2023
Response from The Líbere Madrid Palacio Real team on Jan 31, 2024
Thank you for your kind review, Denise AnnWe take note about your feedback, it helps us to improve our servicesKindest regards,

8/10 Good

Juan Carlos

Stayed 4 nights in Dec 2023
Response from El equipo de Líbere Madrid Palacio Real on Dec 22, 2023
¡Gracias Juan Carlos!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to visit
This is a very clean, quiet, and ideally located hotel. There are no staff on site, but it is easy to get into, from the front door and your room door, and it is very comfortable inside the rooms.
Stayed 2 nights in Dec 2023
Response from The Líbere Madrid Palacio Real team on Dec 18, 2023
Thank you for your kind review, Ian!Kindest regards

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Location and cleanliness
Stayed 1 night in Dec 2023
Response from The Líbere Madrid Palacio Real team on Dec 18, 2023
Thank you Jocelyn!Kindest regards

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Fabulous position, easy walk to Gran Via, Puerto del Sol, Plaza Mayor. Well equiped kitchenette, perfect for easy breakfast/snack prep. Quiet and safe area.
Stayed 3 nights in Dec 2023
Response from The Líbere Madrid Palacio Real team on Dec 12, 2023
Thank you for your kind review, Anne!We're happy you've enjoyed our location, we hope to see you again in your next visit to MadridKindest regards,

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value, and everything is automated
Stayed 1 night in Nov 2023
Response from The Líbere Madrid Palacio Real team on Dec 11, 2023
Thank you for your feedback, Roman

2/10 Terrible

Sergey

Stayed 1 night in Nov 2023
Response from The Líbere Madrid Palacio Real team on Dec 19, 2023
Hi Sergey,Thank you for your review We would love to have more information and feedback regarding your stay with us, can you send us an email with the detailed information?Kindest regards,

10/10 Excellent

Heidi, Athens

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, central location and staff was very accessible by messaging system. Great idea to have luggage locker storage available until 8 pm!
Stayed 3 nights in Nov 2023
Response from The Líbere Madrid Palacio Real team on Dec 11, 2023
Thank you for your kind review, HeidiKindest regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to regulate the hot water
Stayed 7 nights in Oct 2023
Response from The Líbere Madrid Palacio Real team on Oct 23, 2023
Thank you for your feedback, JohnKindest regards

10/10 Excellent

Sum Yuen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from The Líbere Madrid Palacio Real on Oct 18, 2023
Thank you Sum Yuen!

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities
A terrible value
Just to be clear, the fact that it's keyless entry is fine. It's a clean facility. But it's really like an overrated dorm room - and for the money, we just can't give it a good rating. In fact, it's a terrible value. Besides the price, the only big negative is the breakfast buffet. Truly embarrassing.
Stayed 1 night in Oct 2023
Response from The Líbere Madrid Palacio Real team on Oct 6, 2023
Hi Tom, Thank you for sharing your experience with us. We take note about your feedback, it helps us to improve our servicesKindest regards

6/10 Okay

Lorraine

Disliked: Staff & service, amenities, property conditions & facilities
To me it was more like an upgraded hostel. No staff hence no flexibility in check in time. Restrictive hours to drop bags. Rooms are a nice size if you had two people or were staying for a week. For the cost I paid I would have preferred a hotel. I was surprised after reading all the wonderful reviews.
Stayed 1 night in Oct 2023
Response from The Líbere Madrid Palacio Real team on Oct 5, 2023
Hi Lorraine.We are sorry if your experience with us did not meet your expectations. At Líbere we strive to ensure that our guest’s stay is the best they could have, so we take note of your feedback, it helps us to improve our services.Kindest regards,

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from El equipo de Líbere Madrid Palacio Real on Oct 2, 2023
¡Gracias Jorge!

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, meticulously clean, good beds and excellent food.
Stayed 1 night in Aug 2023
Response from The Líbere Madrid Palacio Real team on Aug 23, 2023
Thank you for your kind review, ErickKindest regards

2/10 Terrible

Selena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible..horrible…horrible….when you arrive at 3pm you will receive an email if you have internet connection in Spain. That email will contain a code to open the front door. Once inside you will follow a different email to discover your room # and a link to a key app that you must download to open your assigned room. If you have any questions you can submit a message through the app to a person you hope answers in a timely basis. No phone calls. Still reading….. well once inside there is a tiny kitchen, a small bathroom with a shower that you have to squeeze past the toilet to get in. If you have rented a duplex room with 2 levels you will find the steps upstairs are split in half. First step is left foot only and the next step up is right foot only for example. Not sure what kind of steps these are called, but no fun using. Besides all that if you want to check-in 3 hours earlier there is a fee. No option to leave your luggage in a secure area if you arrive way earlier. Want to have your room cleaned daily there is another fee on top of what you paid. So many alacart pricing options and 0 service. You’re welcome Líbere Madrid Palacio Real robots wherever u are.
Response from The Líbere Madrid Palacio Real on Aug 9, 2023
Hi Selena,First of all, we are sorry if your experience with us did not meet your expectations. At Líbere we seek to offer the best possible experience to our clients, based on technology but with the best customer service. The check-in process is available since the moment you confirm the reservation, and we have a team of agents available 24 hours a day for whatever you may need both before and during your stay. There is no physical reception, but we are there whenever you need us.Also, we take note about your feedback, it helps us to improve our services.Kindest regards,

10/10 Excellent

Marie-Pierre

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Spot was close to everything. We parked the car and didn’t take it for the time we were there. Appartement was clean and very well equipped. Would recommend.
Stayed 1 night in Jul 2023
Response from The Líbere Madrid Palacio Real team on Jul 25, 2023
Thank you for your kind review, Marie-Pierre.We hope to see you again in your next visit to MadridKindest regards

10/10 Excellent

Beatriz

Stayed 1 night in Jul 2023
Response from El equipo de Líbere Madrid Palacio Real on Aug 29, 2023
¡Gracias Beatriz!

10/10 Excellent

GUSTAVO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place… close to everything
Stayed 2 nights in Jun 2023
Response from Libere Madrid Palacio Real on Jul 11, 2023
Thank you for your feedback Gustavo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel is in an excellent location, central to most of Madrid's highlights. We had room 402 which was huge at the top of the building. Room facilites were a llttle short, such as one water glass, nowhere to hang bath towels. We didn't have a problem checking in, but when i needed to contact somone it was quite frustrating using the online system.
Stayed 4 nights in Jun 2023
Response from The Líbere Madrid Palacio Real team on Jun 9, 2023
Thank you for your feedback!We take note about your comments, it helps us to improve our servicesKindest regards

2/10 Terrible

Axel

Stayed 6 nights in May 2023
Response from Libere Madrid Palacio Real on Jul 11, 2023
Thank you Axel!

2/10 Terrible

Rafael

Stayed 2 nights in Apr 2023
Response from Libere Madrid Palacio Real on Jul 11, 2023
Thank you Rafael!

8/10 Good

Rene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is the second floor and there is an steep dangerous ladder to go up. Also there is a leakage in the bathroom that is damaging the exterior wall where the ladder to the second foor is. This leakage is creating mold with an horrible smell at unit 103.
Stayed 1 night in May 2023
Response from The Líbere Madrid Palacio Real team on May 11, 2023
Thank you for your feedback, ReneWe’ve just sent your comments about it to check it immediately with our maintenance teamKindest regardsThe Líbere Madrid Palacio Real team

4/10 Poor

Ronald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Noisy, bad check in, not responsive
Stayed 8 nights in Apr 2023
Response from The Líbere Madrid Palacio Real on May 3, 2023
Hi Ronald,We are sorry if we have not met your expectations.We take note about your feedback, it helps us to improve our servicesKindest regardsThe Líbere Madrid Palacio Real

6/10 Okay

ELIEZER

Travelled with family
Disliked: Room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Marko, Sesvete

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything im small space.
Stayed 4 nights in Apr 2023
Response from The Líbere Madrid Palacio Real team on May 3, 2023
Thank you, Marko.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Great location but very noisy
Stayed 1 night in Apr 2023
Response from The Líbere Madrid Palacio Real team on Apr 10, 2023
Thank you for your feedback, MichaelKindest regardsThe Líbere Madrid Palacio Real team

10/10 Excellent

MAHESH GULABRAI, Pune

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and the staff were very friendly and helpful
Stayed 2 nights in Mar 2023
Response from The Líbere Madrid Palacio Real team on Apr 10, 2023
Thank you for your kind review!Kindest regards,The Líbere Madrid Palacio Real team

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 6 nights in Mar 2023
Response from The Líbere Madrid Palacio Real team on Mar 28, 2023
Thank you XinKindest regards,The Líbere Madrid Palacio Real team

2/10 Terrible

YOANDY

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service is not great, they don’t have receptionist to talk to, just an intercom that you press the button and someone will talk to you, everything they care is money, if you arrives earlier than 3 pm they don’t understand that you may be sick, or maybe you have a baby, they don’t do check in before 3 pm and they will charge you if you want to do it, they don’t have locker room where to leave the luggages, the AC did not work, I have to open the windows and close to the hotel there is a night club with a lot of noises and drunk people screaming, really dissatisfied!! I would not rent it never again in my life, Libere Hotel, me libere!!
Response from The Líbere Madrid Palacio Real team, on Mar 28, 2023
Hi Yoandy,We are sorry if your experience with us did not meet your expectations. At Líbere we strive to ensure that our guest’s stay is the best they could have, so we take note of your feedback, it helps us to improve our services.Kindest regards,The Líbere Madrid Palacio Real team,

8/10 Good

Keith

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay in central Madrid
Libere in Madrid was our last stop (Barcelona, Santander, Lisbon, Madrid) and was a great property. The overall location is ideal (between Opera and Sol metro stations, very close to Plaza Mayor). The actual corner where the property resides is a little shady and extremely loud at night (close to a couple dance clubs). The room itself was massive and comfortable. The upstairs/bedroom area was hotter than the downstairs which was a little uncomfortable (air conditioning didn't work) but having a bathroom upstairs was great (especially with a treacherous staircase). Check-in was easy given the advanced communication and mobile app. It was odd not having a staff/reception but overall we didn't miss it. The specific room we had could use some maintenance (broken shower drain cover, broken toilet seat, no air conditioning) but nothing that would prevent us from staying at Libere again.
Stayed 3 nights in Mar 2023
Response from The Líbere Madrid Palacio real team, on Mar 17, 2023
Thank you for sharing your experience with us, Keith.At Líbere we strive to ensure that our guest’s stay is the best they could have, so we take note of your feedback, it helps us to improve our services.Kindest regards,The Líbere Madrid Palacio real team,

10/10 Excellent

Bernardo, hialea gardens

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location and cleaning
Stayed 5 nights in Feb 2023
Response from Líbere Madrid Palacio Real on Feb 28, 2023
Thank you for your kind review, Bernardo.Kindest regards,The Líbere Madrid Palacio Real team,

8/10 Good

Alfredo

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was good overall, pretty automated, would’ve love to see more employees around but apparently their system works effectively. Kuddos to Jessica, she was present one day and helped us out. Very friendly girl

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2022

4/10 Poor

Donnie

Travelled with group
Disliked: Staff & service, room comfort
Lackluster and a lack of human customer service
This is not a typical hotel. Although it is in a nice central locatioon, it's actually an old building that has been renovated into micro-apartments. The fact that there is no human being on-site to help with check-in, check-out or any other issues during a stay is not optimal. The space was clean but sparsely furnished with supplies. All communication was done via kiosks and a mobile app. The mobile app required some maneuvering to get from a chat bot to a real agent. During the week I was there, I saw many new guests coming into the building to check-in and being perplexed and confused about what to do. There was also a lack of insulation as I could hear guests coming and going in the lobbies and noise outside each night I was there. I would not recommend this unless you prefer zero human interaction and service when you travel.
Stayed 9 nights in Nov 2022

8/10 Good

Mohammed

Stayed 3 nights in Nov 2022

6/10 Okay

Jerald

Liked: Staff & service
Close to center but too noisy due to clubs closing late.
Stayed 7 nights in Oct 2022

8/10 Good

Firas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very good, modern furniture, and easy check in and check out process, all online. Location is great, there are around 3 metro stations with 5-10 min walk only and lots of shops.
Stayed 4 nights in Oct 2022

10/10 Excellent

noam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

10/10 Excellent

shereen

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
We really enjoyed staying at this property. The studio apartment had everything we needed, was a nice size and very clean and comfortable. There was plenty of communication with us prior to our stay and using the app to access the property with the online key was easy. There was information in the apartment regarding wifi and help requests. We did need to request an iron and it was delivered within minutes. The location was central and safe. We would definitely stay here again.
Stayed 1 night in Oct 2022

2/10 Terrible

Mitchell

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Only reason to stay here is for the location. Major issues that need to be addressed 1)new beds, these are horrible beds. 2) paper thin walls, can hear every movement in the hotel and on the street, makes sleeping impossible. 3) air conditioning does not work. Would not stay again or recommend.
Stayed 3 nights in Sep 2022

8/10 Good

Nolan

Liked: Cleanliness, amenities, property conditions & facilities
The location of this property is a double edge sword. Great walking access to some of the best parts of Madrid. (Palacio Real, Gran Vía, etc) But it can also be very very noisy. Each of the nights I was there, the outside noise kept me up until well past midnight, then in the morning without fail the noise would wake me up around 5-6 am. Not a lot of noise cancelling in the walls or windows. Other than the noise, the hotel was fine. There is no employees, so the whole check in process is done online or via the Líbere app and they give you an access code to enter your room after 15:00. Room was clean and confortable. Had a good sized TV with a kitchenette. Probably wouldn’t stay again unless I came exclusively for the night life. If you are a heavy sleeper or noise doesn’t bother you, this place is great.
Stayed 4 nights in Sep 2022

10/10 Excellent

Hernan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in system is cumbersome. The breakfast could improve
Stayed 3 nights in Sep 2022

6/10 Okay

Yaron

Stayed 3 nights in Aug 2022

10/10 Excellent

Lauren

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel, the only inconvenience was that they charge 10€ to put away your luggage ! It is a pretty and comfortable hotel!
Stayed 2 nights in Aug 2022

8/10 Good

Danielle

Stayed 2 nights in Jul 2022