Reception

Reviews of Petit Palace Tres Cruces

3 out of 5
Petit Palace Tres Cruces
C/Tres Cruces 6, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 999 reviews" "
Rating 8 - Good. 457 out of 999 reviews" "
Rating 6 - Okay. 105 out of 999 reviews" "
Rating 4 - Poor. 25 out of 999 reviews" "
Rating 2 - Terrible. 9 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Elena Naranjo on Mar 11, 2024
Estimado Marco,En primer lugar, muchísimas gracias por escogernos como opción de alojamiento para su viaje a Madrid y dedicar unos minutos de su valioso tiempo a compartir su excelente reseña. Estamos muy contentos y satisfechos de que se lleve tan magnífica impresión de su experiencia en nuestro hotel y de que haya disfrutado tanto de nuestra compañía y servicios, pues no hay mejor recompensa que ver que nuestro esfuerzo y dedicación han hecho de su estancia un recuerdo inolvidable.Si decide volver a Madrid, estaremos encantados de tener la suerte de recibirle de nuevo y poder seguir siendo su referente de alojamiento para muchos futuros viajes a nuestra ciudad :)Cordiales saludos,Elena Naranjo, Guest Service Petit Palace Tres Cruces

8/10 Good

fauzia

Stayed 1 night in Feb 2024
Response from Elena Naranjo on Mar 23, 2024
Dear Fauzia,First of all, I would like to thank you for having trusted on us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, as the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been satisfactory, meeting your expectations and needs, and making you feel like if you were at home.We hope to be lucky enough to welcome you back in the future! :)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Wilson, New York

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe and very pleasant with the room and the service
Stayed 3 nights in Feb 2024
Response from Alejandra Rivera on Feb 18, 2024
First of all, thank you very much for choosing us as a hotel for your visit to Madrid and taking a few minutes of your time to answer the review.We are glad that your stay at Petit Palace Tres Cruces was a pleasant experience. Reviews like yours are our best reward and encourage us to continue giving our best every day.We hope to welcome you again in the futureThank you again and receive a warm greeting from the entire team!Alejandra Rivera.Guest Service Petit Palace Tres Cruces.

8/10 Good

Ronald, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall the property was fine. My three-star rating pertains specifically to our room. I would caution against staying on the fourth floor, because the roofline made it impossible to stand up in all of our room, including he desk area, and this is perhaps the case for other fourth-floor rooms as well. If you can get a lower floor, you will be pleased. While it was lacking a bit for storage, that was more than offset by an excellent room and bright bathroom. Also, the breakfast was excellent and the staff was very attentive and helpful.
Stayed 2 nights in Feb 2024
Response from Elena Naranjo on Feb 12, 2024
Dear RonaldFirst of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, as the opinion of our customers is very important to us.We are glad that your experience at Petit Palace Tres Cruces was, in general, so pleasant and that the kind service of all our staff, as well as the breakfast service were the aspects that stood out most positively during your stay.We regret that the design of the room was not entirely to your liking. If you decide to give us a new opportunity we can personally manage your reservation and assign a room type more suited to your tastes and thus obtain a better degree of satisfaction. Likewise, we will leave a note in your customer file.We hope to have the good fortune to welcome you again very soon.Best regards,Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Orly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Elena Naranjo on Jan 18, 2024
Dear Orly,I would like to thank you, first of all, for your positive feedback about your stay at Petit Palace Tres Cruces.The whole team works hard to make you feel at home and to make you enjoy an unforgettable experience and I will certainly pass on your positive feedback to the whole team!Feedbacks like yours allow us to keep motivated day after day to offer a quality service to all our guests.We hope to welcome you back very soon!Best regards!Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Rene Pascual Davila

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bueno, personal muy amable
Stayed 13 nights in Dec 2023
Response from Elena Naranjo on Jan 15, 2024
Querido ReneMuchísimas gracias por habernos elegido como su casa para su viaje a Madrid y dedicar unos minutos de su valioso tiempo a compartir su amable valoración. Todo el equipo, nos sentimos muy felices de saber que pudimos cumplir plenamente sus expectativas y que disfrutaron de la experiencia Petit Palace. Nos centramos en que todos nuestros clientes se sientan como en casa y conseguir su fidelidad y uno de nuestros puntos fuertes es el excelente personal que día a día trabaja duramente para exceder las expectativas. ¡Esperamos poder recibirle de nuevo muy pronto!Cordiales saludos,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was very convenient for all of our trips around the city. It was close enough to walk in all directions we intended to go. The staff was helpful. Elena was exceptionally helpful for all our needs. The rooms were cleaned every day. Overall very happy with our stay here.
Stayed 11 nights in Dec 2023
Response from María Garcia Host on Jan 12, 2024
Dear Anna, Thank you for your great review. It's very important to us, and we are delighted that you enjoyed your stay at Petit Palace Tres Cruces. We are pleased to hear that our services and facilities met your expectations, and that our staff, especially Elena, provided you with a great experience by being very helpful and friendly. Our location is perfect for exploring Madrid, so we will be very happy to see you again soon.

10/10 Excellent

Norlans

Response from Elena Naranjo on Feb 12, 2024
Estimado Norlans,Ante todo, quisiera transmitirle mi más sentido agradecimiento por haber confiado en nosotros para su visita a Madrid y por haber dedicado unos minutos de su valioso tiempo a compartir su amable valoración de su estancia, ya que la opinión de nuestros clientes es muy importante para nosotros.Nos hace muy felices saber que su experiencia en Petit Palace Tres Cruces ha sido más que satisfactoria, cumpliendo con sus expectativas y necesidades, y sintiéndose como en casa.Valoraciones como la suya son nuestra mejor recompensa y nos animan a seguir dando lo mejor de nosotros día a día.Esperamos poder tener la suerte de darle la bienvenida de nuevo en un futuro.Cordiales saludos,Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Lisaida

Liked: Amenities
Response from Elena Naranjo on Feb 12, 2024
Querida Lisaida,Ante todo, muchas gracias por habernos elegido como hotel para su visita a Madrid y dedicar unos minutos de su valioso tiempo a dedicarnos tan fantástica valoración. Somos muy afortunados por recibir sus amables palabras en relación a su reciente estancia con nosotros, la cual podemos apreciar ha sido totalmente satisfactoria.Valoraciones como la suya son nuestra mejor recompensa y nos animan a seguir dando lo mejor de nosotros día tras día.Esperamos poder tener la suerte de contar con su presencia muy pronto, nada nos gustaría más.Mis más cordiales saludos,Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Carlos M

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Elena Naranjo on Dec 22, 2023
Estimado Carlos,En primer lugar, muchísimas gracias por escogernos como opción de alojamiento para su viaje a Madrid y dedicar unos minutos de su valioso tiempo a compartir su excelente reseña. Estamos muy contentos y satisfechos de que se lleve tan magnífica impresión de su experiencia en nuestro hotel y de que haya disfrutado tanto de nuestra compañía y servicios, pues no hay mejor recompensa que ver que nuestro esfuerzo y dedicación han hecho de su estancia un recuerdo inolvidable.Si decide volver a Madrid, estaremos encantados de tener la suerte de recibirle de nuevo y poder seguir siendo su referente de alojamiento para muchos futuros viajes a nuestra ciudad.¡Le deseo unas felices fiestas!Elena Naranjo, Guest Service Petit Palace Tres Cruces.

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxi won’t drop you off in front of the hotel. A short walk is needed. It is close to Plaza del Sol the shopping center. No coffee maker, the bathroom door doesn’t close completely. On ADay 2they forgot to replace a floor mat. It was clean and NO BEDBUG.
Stayed 3 nights in Oct 2023
Response from Pilar Mendoza- Experience Manager on Oct 24, 2023
Dear Alma:Thank you for choosing our hotel and for taking your time to share your feedback. For us, it is very important to know the experiences of our guests because all of them help us to detect improvement areas where focus all our efforts.We truly regret your disappointment and would like to apologize with the bathroom door and if you couldnt take your taxi on the taxi point just infront the hotel.we apologize if this has not been entirely satisfactory and for all the inconveniences you experienced during your stay, rest assured that we will take into account your comments and introduce immediate corrective measures to avoid any future shortfalls.Warm regards.

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic, from the location, to the room and specially the people working there. Helen and Alejandra were very helpful not only helping us deal with our lost passport but also helping with directions and tourist attractions recommendations. Highly recommended.
Stayed 7 nights in Oct 2023
Response from Elena Naranjo on Oct 23, 2023
Dear Carola,First of all, thank you very much for choosing us as your accommodation option for your trip to Madrid and taking a few minutes of your valuable time to share your excellent review. We are very happy and pleased that you took away such a great impression of your experience at our hotel and that you enjoyed our company and services so much, as there is no better reward than to see that our effort and dedication have made your stay an unforgettable memory. Thank you very much for your kind words to our colleague Alejandra and to me, Helen! :)If you decide to come back to Madrid, we will be delighted to be lucky enough to welcome you again and to continue to be your accommodation reference for many future trips to our city.Looking forward to welcoming you again!Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Norberto, Corpus Christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff personnel were very helpful.
Stayed 5 nights in Sep 2023
Response from Elena Naranjo on Oct 7, 2023
Dear Norberto,I would like to thank you for having trusted us for your stay in Madrid and for dedicating a few minutes of your valuable time to share your superb feedback, as our customers' opinion is crucial to us.We are so glad to know that all our staff made you feel like if you were at home and their service was excellent, as our daily goal is to make all our customers feel comfortable!If you come back to Madrid it will be a pleasure to have you again among us!Best regards!Elena Naranjo.Guest Service Petit Palace Tres Cruces

8/10 Good

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Elena Naranjo on Oct 7, 2023
Estimado Fernando,Ante todo, quisiera transmitirle mi más sentido agradecimiento por haber confiado en nosotros para su visita a Madrid y por haber dedicado unos minutos de su valioso tiempo a compartir su amable valoración de su estancia, ya que la opinión de nuestros clientes es muy importante para nosotros.Nos alegramos mucho de que su experiencia en Petit Palace Tres Cruces haya sido tan agradable y que se lleva una buena impresión de nuestro hotel.¡Esperamos poder tener el placer de volver a darle la bienvenida de nuevo en un futuro!Atentamente,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Dolly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and great location
Stayed 2 nights in Aug 2023
Response from Elena Naranjo on Sep 21, 2023
Dear Dolly,Thank you very much for your time dedicated to writing this great review.We are very happy to know that you enjoyed our establishment Petit Palace Tres Cruces, as well as our services and location.Our main objective is to make our guests fall in love with every detail, and we hope we have achieved this with you.We hope to welcome you again very soon. Greetings,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

6/10 Okay

Elena

Travelled with family
Liked: Staff & service
The shower was difficult to figure out the shower head never worked and it had black mold on shower borders and yellow on the ceiling
Stayed 3 nights in Aug 2023
Response from est on Aug 31, 2023
Dear Elena,Thank you for choosing Petit Palace Tres Cruces and for taking the time to give us your feedback once you left the hotel.I'm sorry if this time we have not met your expectations. Our staff is always available for anything you can needed, did you called to reception desk to report it? We will check witjh our technical service to improve it. I hope you enjoyed our hotel location and we hope to welcome you back next time you come to Madrid again.Best regardsEsther FernándezHotel Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but no parking.
The place is fine, the location is great, the cost is fine. My only complaint is that the hotels.com "parking available" amenity criterium is a joke. Sometimes it means that a hotel has paid parking, sometimes it means that there is paid parking that is very close, sometimes, as here, it means nothing more than there is parking somewhere in the city.
Stayed 2 nights in Aug 2023
Response from Elena Naranjo on Aug 23, 2023
First of all, I would like to thank you for having entrusted us with your visit to Madrid and for having dedicated a few minutes of your valuable time to share your kind feedback of your stay, since the opinion of our clients is very important to us.We are very happy to know that you have had a good impression of the hotel and that you have enjoyed our privileged location in the heart of Madrid.Regarding your comment about the car park, our colleagues from Central Services have informed me that it is a bug in the platform and that they are working with the support team to correct it as soon as possible.Once again we thank you for your time and we hope to welcome you again very soon! :)Greetings,Elena Naranjo, Guest Service Petit Palace Tres Cruces

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elena Naranjo on Aug 23, 2023
Dear Richard,First of all, I would like to convey my deepest gratitude for having trusted us for your visit to Madrid and for having dedicated a few minutes of your valuable time to share your kind assessment of your stay, since the opinion of our clients is very important to us. .It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Reviews like yours are our best reward and encourage us to continue giving our best every day.We look forward to welcoming you back in the future!Best regards,Elena Naranjo, Guest Service Petit Palace Tres Cruces

10/10 Excellent

Gilbert

Travelled with partner
Liked: Amenities
Comfortable and stylish hotel. Excellent location.
Stayed 2 nights in Jul 2023
Response from Elena Naranjo on Jul 31, 2023
Dear Gilbert,First of all, I would like to convey my deepest gratitude for having trusted us for your visit to Madrid and for having dedicated a few minutes of your valuable time to share your kind assessment of your stay, since the opinion of our clients is very important to us. .We are very happy that you enjoyed both our privileged location in the heart of Madrid and our facilities.If you decide to return to Madrid, we will be delighted to have the good fortune to receive you again and continue to be your accommodation reference for many future trips to our city.Greetings,Elena.

10/10 Excellent

Yudenia Mesa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our time there
Stayed 9 nights in Jul 2023
Response from Elena Naranjo on Jul 25, 2023
Dear Yudenia,First of all, we would like to thank you for choosing us for your visit to Madrid and for dedicating a few minutes of your valuable time to share your great review, because our customers' feedbacks are very helpful for us.We are delighted to know that you have had such a pleasant stay with us, fulfilling your expectations. Our daily job is that our customers feel like if they were at home!We are looking forward to your next visit!Remember that your house in Madrid is here, with us.Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

8/10 Good

Jarrin, Otterville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. It was clean and updated. We really enjoyed the central location and the friendly staff. The only complaint we had was the noise levels. The cleaning staff starting vacuuming and cleaning the halls (not the room) super early in the morning when we were still sleeping, waking us up both mornings we were there. Not ideal for people who are enjoying the city into the later evening and wanting to sleep in a little.
Stayed 2 nights in Jul 2023
Response from Elena Naranjo on Jul 25, 2023
Dear Jarrin,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, as the opinion of our customers is very important to us.We are very happy to know that you had a good experience with us and that what stood out most positively was the service provided by our entire team, as well as our privileged location.On the other hand, we apologize for the inconvenience caused by the noise. I have forwarded your comment to our superiors in order to apply the necessary measures.We hope you will give us the opportunity to welcome you again at Petit Palace Tres Cruces. Best regards. Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel for the price
Stayed 3 nights in Jul 2023
Response from Elena Naranjo on Jul 25, 2023
Dear Miguel,Thank you very much for taking the time to write about your experience at Petit Palace Tres Cruces Madrid. The whole team, we are very happy to know that we were able to fully meet your expectations and that you enjoyed the Petit Palace experience. We focus on making all our customers feel at home and achieve their loyalty and one of our strengths is the excellent staff that works hard every day to exceed expectations. We look forward to welcoming you again soon!

10/10 Excellent

INBAL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the desing of the room
Stayed 1 night in Jul 2023
Response from Elena Naranjo on Jul 10, 2023
Dear Inbal,Allow me to thank you for the trust you have placed in us by choosing us as your home during your stay in Madrid, as well as for the time you have taken to send us your excellent evaluation.The entire Petit Palace Tres Cruces family is proud to know that our daily efforts have borne fruit and have ensured that you enjoyed a magnificent experience.If your plans bring you back to the city it will be a pleasure to have you once again, so we look forward to your next visit with our arms wide open.Best regards!Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

roy

Stayed 4 nights in Jun 2023
Response from Elena Naranjo on Jul 10, 2023
Dear Roy,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for having spent a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Valuations like yours are our best reward and encourage us to continue giving the best of us every day.We hope we can be lucky enough to welcome you back in the future!Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Miguel

Stayed 5 nights in Jun 2023
Response from Elena Naranjo on Jul 25, 2023
Estimado Miguel,Muchas gracias por el tiempo que se ha tomado en compartir su impresión sobre nuestro establecimiento con el resto de usuarios.Estamos encantados de saber que su estancia con nosotros haya sido tan placentera y hemos cumplido con sus expectativas.Esperamos recibirle nuevamente en el futuro próximo y poder brindarle nuevamente una estancia fabulosa.¡Un fuerte abrazo de parte de todo el equipo de Petit Palace Tres Cruces!

10/10 Excellent

Ramandeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and hotel was nice and clean. There is an amazing taco place right by the hotel. The only issue we ran into was that our key cards would deactivate very quickly.
Stayed 4 nights in May 2023
Response from Elena Naranjo on Jun 4, 2023
Dear Ramandeep,Allow me to thank you for choosing us as your home during your stay in the city, as well as for the time to share with us your kind feedback.It has been a pleasure to receive you at Petit Palace Tres Cruces Madrid and to have made your experience according to your expectations, what matters most to us and what we work for every day is to achieve your maximum happiness and to make you feel like if you were at home.Thank you for taking the time to write such a good review and especially for highlighting the service offered by all our staff.We are looking forward to your next visit!Best regards,Elena Naranjo.Guest Experience Petit Palace Tres Cruces.

10/10 Excellent

Hoda

Stayed 2 nights in May 2023
Response from Pilar Mendoza- Experience Manager on Jun 1, 2023
Dear Hoda:Thank you for trusting us during you visit to Madrid and taking your time to share your feedback with us.We are glad to know that you enjoyed a memorable experience and hope to welcome you back again. Warm regards.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Pilar Mendoza- Experience Manager on Jun 1, 2023
Dear Rebecca:Thank you for trusting us during you visit to Madrid and taking your time to share your feedback with us.We are glad to know that you enjoyed a memorable experience and hope to welcome you back again. Warm regards.

10/10 Excellent

Mihai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, very friendly, helpful and efficient staff. Room very clean, very well serviced every day but, it has some design flaws, it could use a bit more efficient furniture and maybe wall decorations, at least a few wall hangers at the entrance :-)
Stayed 8 nights in May 2023
Response from Elena Naranjo on May 23, 2023
Dear Mihai,Thank you very much for sharing with us this positive review after your experience at Petit Palace Tres Cruces.We are very proud to discover that you had a wonderful stay and that you enjoyed every moment in our company. The whole team works very hard to provide you with quality service and, above all, to make you live unique experiences so that you can keep beautiful memories of the capital.Likewise, we thank you for sharing your suggestions for improvement in the room, which have been referred to Central Services to study and implement the relevant measures or changes.We hope to have you with us again very soon!Best regards,Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Brent Farwell

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly, helpful staff. Small, but comfortable room.
Stayed 3 nights in May 2023
Response from Elena Naranjo on May 16, 2023
Dear Brent,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, as the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Valuations like yours are our best reward and encourage us to continue giving the best of us every day :)We hope to be lucky enough to welcome you again in the future!Best regards,Elena Naranjo - Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, central location at a reasonable price. Very nice and helpful staff
Stayed 6 nights in Apr 2023
Response from Elena Naranjo on May 9, 2023
Dear AlexandraFirst of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.We are very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, and that both our privileged location and the service received from our team have lived up to your expectations.We would be very happy to welcome you again very soon! :)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Dorys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very clean and customer service is great
Stayed 2 nights in May 2023
Response from Elena Naranjo on May 9, 2023
Dear Dorys,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for having spent a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Valuations like yours are our best reward and encourage us to continue giving the best of us every day.We would be very happy to welcome you again very soon! :)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces

8/10 Good

Sandra Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Elena Naranjo on May 9, 2023
Estimada Sandra Lorena,Ante todo, quisiera transmitirle mi más sentido agradecimiento por haber confiado en nosotros para su visita a Madrid y por haber dedicado unos minutos de su valioso tiempo a compartir su amable valoración de su estancia, ya que la opinión de nuestros clientes es muy importante para nosotros.Nos hace muy felices saber que su experiencia en Petit Palace Tres Cruces ha sido satisfactoria, estando a la altura de sus expectativas y necesidades, y sintiéndose como en casa.¡Será un placer recibirla de nuevo muy pronto! :)Un fuerte abrazo de parte de todo el equipo de Petit Palace Tres Cruces.Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Raeann Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would absolutely recommend this hotel. The room was clean and had everything you need. The staff was so friendly and helpful and always greeted us with a smile. The location of the hotel is perfect and walkable to all the major locations. The breakfast was delicious and had a wide variety of options, this was a huge perk of the hotel.
Stayed 6 nights in Apr 2023
Response from Elena Naranjo on Apr 26, 2023
Dear Reanne Irene,The entire Petit Palace Tres Cruces team thanks you for choosing us as your hotel for your stay in Madrid and for taking a few minutes of your valuable time to share your review of your experience with us, as customer feedback is crucial for us.What a great joy to know that you liked the hotel as a whole so much! We always try to put special focus on the guest so that the overall experience during the stay is excellent. We are also glad that our privileged location allowed you to get to know our city comfortably.It is always very positive to know this kind of feedback, so that the team is even more motivated every day.If you decide to return to Madrid, we will be delighted to be lucky enough to welcome you again and to continue to be your accommodation reference for many future trips to our city ;)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Gariballa

Liked: Staff & service, property conditions & facilities
It's small hotel but it's well manged very close to gran via station and all the shops
Stayed 6 nights in Apr 2023
Response from Elena Naranjo on Apr 29, 2023
Dear Gariballa,Thank you very much for your fantastic review. We are very fortunate to receive your kind words regarding your recent stay with us. Likewise, it is very pleasing to know that our location has been to your liking. We are in the heart of the historic center of Madrid, in a privileged location to visit the many points of interest of the capital. It has been a pleasure to have you stay with us, we look forward to welcoming you with open arms on your next stay. Yours sincerely, Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Hilda Elisa, Hemet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. It is centrally located and everything is within walking distance. The room was clean and comfy and the staff (Ale) was very helpful on check-in. We will return next year!
Stayed 6 nights in Apr 2023
Response from Elena Naranjo on Apr 19, 2023
Dear Hilda,Allow me to thank you for the trust you have placed in us by choosing us as your home during your stay in Madrid, as well as for the time you have taken to send us your excellent evaluation.The entire Petit Palace Tres Cruces family is proud to know that our daily efforts have paid off and that you had a wonderful experience, and we will certainly pass on your kind words to our colleague Alejandra! :)We look forward to your next visit with open arms! ;)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 23 nights here and loved it. The entire staff is exceptional and so friendly. The morning breakfast was great with lots of options of fresh food and juice and delicious cappuccino. The location is right in the middle of everywhere you want to go with short walking distances. Lots of great restaurants and shopping close by. I can't say enough about the friendly service starting with very helpful front desk Alberto, Helen and Alejandra. And the restaurant staff Liudmila, Yago and Margarita were cheerful and friendly every morning... I asked to speak to the manager because I know great service comes from great management and thanked Ester and Pilar. Thank you Petit Palace Tres Cruces for making me feel welcome in Spain! I just can't say enough about this place and will stay here every time I'm In Madrid❤️
Stayed 22 nights in Mar 2023
Response from esther on Apr 12, 2023
Dear Marina,Thank you for chosing Petit Palace Tres Cruces and for taking the time to give us your feedback once you left the hotel.It have been a pleasure meeting you during your visit to Madrid. All of us have feel you part of our family, this is your home in Spain, and we will be very grateful to welcome you back again when you return next year.We appreciate your kind words to our team, I have already shared with them, and they are very very happy.See you soon Marina.Best regardsEsther FernándezHotel Manager

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and really helpful staff!
Very well located for Gran Via, Sol and other Madrid sights. A nice bedroom with a view of the side street and very clean.
Stayed 3 nights in Mar 2023
Response from Elena Naranjo on Apr 3, 2023
Dear Richard,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for having spent a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Valuations like yours are our best reward and encourage us to continue giving the best of us every day.It has been a pleasure to have you with us and we hope to welcome you back very soon! Best regards!Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

MOIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value at a busy time before Easter, clean rooms and a/c working which was needed. Very convenient for main sites and metro.
Stayed 2 nights in Mar 2023
Response from Elena Naranjo on Apr 3, 2023
Dear Moira,First of all, thank you very much for choosing us as your accommodation option for your trip to Madrid and taking a few minutes of your valuable time to share your excellent review. We are very pleased and satisfied that you took away such a magnificent impression of your experience in our hotel, being up to your expectations and needs.If you decide to return to Madrid, we will be delighted to have the good fortune to welcome you again and to continue to be your accommodation reference for many future trips to our city! ;)Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

david

Stayed 4 nights in Mar 2023
Response from Elena Naranjo on Apr 3, 2023
Dear David,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for having spent a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Valuations like yours are our best reward and encourage us to continue giving the best of us every day.We hope to be lucky enough to welcome you again in the future!Best regards,Elena Naranjo.Guest Service Petit Palace Tres Cruces.

10/10 Excellent

TATIANA, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Staff & service is excellent. The property need some general reparations on the ceiling and on the a/c unit.
Stayed 7 nights in Mar 2023
Response from Elena Naranjo on Mar 27, 2023
Dear Tatiana,Allow me to thank you for the trust you have placed in us by choosing us as your home during your stay in the city, as well as for the time you have taken to give us your feedback.All of us in the Petit Palace Tres Cruces family are proud to know that our daily efforts have paid off and that you had a good experience.We also thank you for sharing your suggestions for improvement. I have already forwarded them to the corresponding department so that they can study and apply the pertinent measures or changes in order to provide an even better service if possible. Even if you have the opportunity to elaborate further, we would be more than happy to hear from you.Should your plans bring you back to the city, it would be a pleasure to have you once again, so we look forward to your next visit with our arms wide open.We look forward to your next visit,Elena Naranjo - Guest Service Petit Palace Tres Cruces.

10/10 Excellent

RAIBEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, comfortable, quiet, transportation is really close, specifically metro Puerta del sol and gran via station.
Stayed 4 nights in Mar 2023
Response from Elena Naranjo on Mar 27, 2023
Dear Raibel,The entire Petit Palace Tres Cruces team thanks you for choosing us as your hotel for your stay in Madrid and for taking a few minutes of your valuable time to share your evaluation of your experience with us, as customer feedback is crucial for us.What a great joy to know that you liked the hotel that much! We always try to put special focus on the guest so that the overall experience during the stay is excellent. It is always very positive to know this kind of feedback, so that the team is even more motivated every day.If you decide to come back to Madrid, we would be delighted to be lucky enough to welcome you again and to continue to be your accommodation reference for many future trips to our city! ;)Best regards,Elena Naranjo - Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Fiona

Stayed 1 night in Jan 2023
Response from Elena Naranjo on Jan 29, 2023
Estimada Fiona,Todo el equipo de Petit Palace Tres Cruces le agradece que nos haya elegido como hotel para su estancia en Madrid y dedicar unos minutos de su valioso tiempo a compartir su valoración de su experiencia con nosotros, ya que la opinión del cliente es crucial para nosotros.¡Qué gran alegría saber que le ha gustado tanto el hotel en su conjunto! Siempre intentamos poner especial foco en el huésped para que la experiencia global durante la estancia sea excelente. Siempre es muy positivo conocer este tipo de opiniones, para que el equipo se motive aún más cada día.Si decide volver a Madrid, estaremos encantados de tener la suerte de recibirle de nuevo y poder seguir siendo su referente de alojamiento para muchos futuros viajes a nuestra ciudad.¡Un fuerte abrazo!Elena Naranjo - Guest Service Petit Palace Tres Cruces.

4/10 Poor

Jenna

Response from Pilar Mendoza- Experience Manager on Nov 28, 2023
Jenna, gracias por habernos elegido y por haber dedicado tiempo a valorar su experiencia. Lamento enormemente no haber alcanzado sus expectativas y le pido disculpas por los inconvenientes que hayan podido encontrar durante su estancia. Quedo a su disposicón para lo que puedan necesitar. Atentamente

10/10 Excellent

Kinan

Stayed 1 night in Jan 2023
Response from Elena Naranjo on Nov 24, 2023
Dear Kinan,Thank you very much for sharing with us this positive review after your experience at Petit Palace Tres Cruces.We are very proud to discover that you had a wonderful stay and that you enjoyed every moment in our company. The whole team works very hard to provide you with quality service and, above all, to make you live unique experiences so that you can keep beautiful memories of the capital.We hope to have you with us again very soon!Best regards!Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room near Gran Via metro
Nice location near Gran Via station. Staff friendly and helpful.
Stayed 3 nights in Jan 2023
Response from Elena Naranjo on Jan 24, 2023
Dear guest,We are very proud to read your review, we work to offer the highest standards of quality in both our services and facilities and it is of great motivation to know that we have met your expectations and needs.Our main goal is that you live unique experiences and we are very happy to know that every aspect, from the location to the service of our team, has made this visit an unforgettable memory.We hope to have the opportunity to welcome you back very soon!Yours sincerely,Elena Naranjo, Guest Service Petit Palace Tres Cruces

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Stuff very friendly. Breakfast is very good - a lot of tasty things to try . Very recommended!
Response from Elena Naranjo on Jan 10, 2023
Dear Alexandra,First of all, I would like to convey my heartfelt thanks for having trusted us for your visit to Madrid and for taking a few minutes of your valuable time to share your kind evaluation of your stay, since the opinion of our customers is very important to us.It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and that what has been most positively highlighted has been the service received by the whole team, our breakfast service and the location.Valuations like yours are our best reward, and encourage us to continue giving the best of us every day.It has been a pleasure to have you with us and we look forward to your next stay with open arms. Yours sincerely, Elena Naranjo - Guest Service Petit Palace Tres Cruces.

8/10 Good

christophe

Stayed 1 night in Dec 2022

8/10 Good

Ramon

Travelled with partner
Liked: Staff & service
Clean and helpful staff. Rooms are very small but bathroom was very spacious.
Response from Elena Naranjo on Nov 26, 2023
Dear RamonFirst of all, thank you very much for choosing us as your accommodation option for your trip to Madrid and taking a few minutes of your valuable time to share your kind review. We are very pleased and satisfied that you had a good experience with us and that the quality of the housekeeping service met your expectations.On the other hand, we regret that the size of the room was not quite to your liking.If you decide to give us a new opportunity, we can recommend those room types that best suit your tastes and we will be able to obtain your total satisfaction.It has been a pleasure to have you as a guest and we hope to see you again very soon! Best regards,Elena Naranjo, Guest Service Petit Palace Tres Cruces.

10/10 Excellent

LAURA, Auburn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to shopping and restaurants
Response from Teresa de la Rosa, Experience Manager. on Dec 9, 2022
Dear Laura,Thank you very much for having chosen us for your stay in Madrid and for your excellent review. We are delighted that you have enjoyed your experience and we hope to welcome you back at Petit Palace Tres Cruces!Kind regards,Teresa de la Rosa, Experience Manager.