Duplex, 2 Bedrooms, 2 Bathrooms (1 person) | Private kitchen
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Reviews of Smartr Madrid Atocha

4 out of 5
Smartr Madrid Atocha
Calle Santa Maria, 36, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 92 out of 215 reviews" "
Rating 8 - Good. 72 out of 215 reviews" "
Rating 6 - Okay. 26 out of 215 reviews" "
Rating 4 - Poor. 10 out of 215 reviews" "
Rating 2 - Terrible. 15 out of 215 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the property it is less that shows in the picture but it has everything you might need. Great location
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria, Miami

Liked: Cleanliness, property conditions & facilities
Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Oct 2023
Response from SmartRental Reception Team on Nov 19, 2023
Dear Jennifer, Thank you so much for your review. We are happy that you have enjoyed the property and your stay. We hope to see you again!Kind regards

8/10 Good

Mariel Famecar Cruz

Stayed 2 nights in Oct 2023
Response from Equipo de Recepción SmartRental. on Nov 19, 2023
Estimada Mariel, Muchas gracias por su reseña. Nos alegramos de que haya disfrutado del alojamiento y de su estancia. ¡Esperamos verles de nuevo!Un cordial saludo,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Could be better
Problems getting into the hotel. When we arrived no one on site to give us keys and it took us time to contact people to tell us how to get the keys. Once in things went better. Stairs to second level ( bedrooms) were long and had no rail to help with navigation. Would not recommend if over 50.
Stayed 3 nights in Oct 2023

6/10 Okay

claire

The property was average. You get what you pay for.
Stayed 1 night in Oct 2023

10/10 Excellent

Olga

Stayed 1 night in Oct 2023
Response from Equipo de Recepción SmartRental. on Oct 29, 2023
Estimada Olga, Muchas gracias por su positiva reseña. Nos alegramos de que haya disfrutado del alojamiento y de su estancia. Esperamos verle de nuevo!

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with walking distance to the most attractions. Had everything we need for a family vacation
Stayed 3 nights in Aug 2023
Response from SmartRental Reception Team on Sep 3, 2023
Dear Dmitriy, Thank you so much for your review. We are glad to hear that! We hope to see you in the future!Kind regards,

10/10 Excellent

SANDRO

Stayed 1 night in Jul 2023

8/10 Good

Denise, Los Gatos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.

10/10 Excellent

sohail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so
Stayed 4 nights in May 2023
Response from Reception on Jun 13, 2023
Dear Sohail,we are glad to know that your stay was perfect. We would be delighted to host you again in the future.Kins regards

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
Everything goof
Stayed 4 nights in May 2023
Response from Reception on Jun 13, 2023
Dear Nicolas,we are glad to know you had a good stay. We hope to host you again soon.Kind regards

10/10 Excellent

natalia

Stayed 1 night in Dec 2022

6/10 Okay

Alexander

Travelled with family
Liked: Room comfort
Our family vacation in Madrid
Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.
Stayed 3 nights in Jan 2023
Response from Reception on Jan 31, 2023
Dear Alexander, thank you very much for your review, your comments help us to improve. We are glad you found the beds comfortable. On the other hand, we regret any possible inconvenience that occurred during your stay. Best Regards

2/10 Terrible

Qiushi

Stayed 2 nights in Oct 2022

4/10 Poor

Cristina

Travelled with family
Liked: Cleanliness
Disappointed
Had two call many times to get info about my key and the shower was blocked so I had to call them and complain. They did fixed it later on the day but it should not happen in the first place.
Stayed 3 nights in Sep 2022
Response from Recepción on Oct 9, 2022
Dear Cristina, We are sorry for the delay in our response to inform you about the access codes. We would like to apologize for the problem with the shower, we try to fix it as quickly as possible.Best Regards,

4/10 Poor

Joe peter

Travelled with family
Liked: Cleanliness
The Space within the unit was good....But the condition of the unit was definitely not up to standard. We could not lock the lower washroom door as it was jammed and the handle on the inside was broken. Also one of the bedroom's headroom was all scraped up and the surface was not pleasant to look at... The main area of disappointment was the lack of Service and Courtesy. When we arrived at the building we could not get in as there was no one there to welcome us. We tried to email and to text but nothing worked. We only managed to get into the building when a guest was kind enough to let us in and gave us the telephone number to make contact.. When we did make contact the person from SmartRental said that we had to make a payment of Euro 200 in case we damage something in the condo.I said ok and gave my Visa number which he said did not work. so i gave my Master Card which he said also did not work. Then Smartrental said i would have to make the payment in person and to do that i would have come to where he was located. He gave me the address of his location. I got a Taxi and after a 15 minute drive ( one way) I got to the location where two guys were sitting behind a Desk in a Hallway. This looked to me as being rather suspicious. Anyway I gave my Visa Card, and for whatever reason the Visa card worked this time. ( It did not work when I was giving the number over the phone) I only hope this was Not a scam, because I left the Unit in perfect condition ( as i found it )
Stayed 7 nights in Jul 2022
Response from David - Reception on Aug 6, 2022
Dear Joe Peter, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are taking good note of all your comments. We hope the deposit has already reached your account has it was refund the very same day of your departure. We are glad to know that you enjoyed your stay and we hope to see you again very soon. It has been our pleasure to have you as our guest. Best regards from all the staff.

2/10 Terrible

Feras

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Poor location, not safe for families, zero communication from property management, don't care attitude, horrible customer service. Made me walk 25 minutes with my family standing outside because their log in app failed. So not use this property. Please for your family's comfort, safety, cleanliness please do not use
Stayed 3 nights in Jun 2022
Response from SmartRental team on Jun 21, 2022
Dear Natalia, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We will improve in the areas you pointed out. It has been our pleasure to have you as our guest. Best regards from all the staff.

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great communication Great location Building and room are super clean Room was super cute Definitely Recommend
Stayed 1 night in Feb 2022
Response from David - Reception on Feb 26, 2022
Dear Johanna, Thanks for sharing your experience with us and for your comments, your opinion is important for us. We are glad to know that you enjoyed your stay and we hope to see you again very soon. Best regards from all the staff.

6/10 Okay

Verified traveller

Travelled with family
Sofa bed was broken. I suffered from back pain for over a week. Linens were dirty.
Stayed 2 nights in Jan 2020
Response from Carlos Front Desk on Jan 30, 2020
Thank you for your comment we work everyday to improve our apartments

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Sergio on Aug 31, 2019
Thank you for your comment.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Sergio on Aug 19, 2019
Thank you for your comment

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE EVER, STAY AWAY FROM SMARTRENTALS
First, the apartment they gave us was not the one we had selected when booking the place. The apartment they gave us was much darker. The biggest problem was that it only had 3 beds, despite of being 4 people in our group/family. When I called SmartRentals, they asked me to use the sofa bed in the living room. Problem was that the sofa bed: a) didn't have an actual mattress, and b) was old and filthy (see pictures). They did send a mattress after a while, but all beds were very uncomfortable in general, so bad nights all along. Finally, and I know this is not critical, but speaks to the poor quality of service... they only gave us one roll of toilet paper for the entire stay! So all in all... worst experience I have ever had with this type of rentals. I tried to have them move us to a different apartment, but were completely ignored after giving them my feedback. I strongly recommend staying away from any SmartRentals location.
Stayed 2 nights in Aug 2019
Response from Sergio on Aug 17, 2019
We are very sorry that you had that bad experience. We will work to keep improving. Regards Sergio

6/10 Okay

Verified traveller

Travelled with family
Great location. Check in was not particularly easy.
Stayed 2 nights in Aug 2019
Response from Alberto-recepcion on Aug 11, 2019
Dear guest, Thank you for your review. We are glad because you had a nice stay here. Feel welcome to come back soon. Best regards, Alberto Frontdesk department

2/10 Terrible

s, Bristol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart Rental Chueca, Calle Santa Barbara, Madrid.
We were very disappointed by our stay here. Smart Rentals cancelled our booking at Atocha but assured us the apartment was of the same size and quality. Instead we stayed in a very dirty apartment which was noisy and the second bedroom was too small for two people to stay in. The condition of the furnishings and flooring were poor. Indeed we felt dirtier after taking a shower as the floor in the bathroom was so filthy. The toilet seat had been glued before but broke in two after the first days use.There were bare lightbulbs in the apartment, the cushions for the outdoor seating area had disappeared and the safe was broken. The communal areas were worse with heavily soiled flooring and rotten waste smells throughout the stairways. The apartments are sharing a building with a restaurant and bar which means the place is very noisy. We heard noise from the bar still at 3 am. We complained to SmartRentals whose answer to all our complaints was that “it’s legal under Spanish law”. We doubt the unhygienic conditions are. It cast a shadow over our visit but Madrid is a fantastic city..just stay somewhere else! Expedia please help us get a refund.
Stayed 5 nights in Aug 2018

10/10 Excellent

Kevin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, perfect condition, spacious apartment.
Stayed 5 nights in May 2018

8/10 Good

Louisa, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities
great location, nice apt
We enjoyed our visit to Madrid. The location is very close to the Prado, other interesting sights and many good restaurants. The staff at the desk was very nice. The apt is not fancy, but perfect for our visit. My only complaint is that there was very little hot water, about the first 15 seconds of your shower. There is not always a person at the desk so you need to call or email if you have questions. Our first taxi driver had no problem finding the location, but, several of them were confused. Keep your google maps handy to assist them if needed. There is a washer, but, not a dryer.
Stayed 2 nights in Apr 2018
Response from SmartRentals Atocha on Apr 23, 2018
Dear Louise: We deeply appreciate your kind words, and we take note of your instructions: at SmartRentals Atocha, we work to make you feel at home ... Or even better. We regret the water's issue: due to the historical characteristics of the building, the only solution for hot water is that of hot water tanks. Also, even if the Reception does not have a 24-hour schedule, a sheet with the pertinent information was available to you after the door of your apartment. . Wishing you a quick return, receive a cordial greeting: The SmartRentals team.

2/10 Terrible

George J.

Buyer beware
At the original time of booking in February Madrid Rentals only had pictures that appeared to be for one rental unit. Since our complaint they have added many more photos highlighting the fact that this building houses multiple units that they offer on premise. The VRBO sight for the last two months does not show any reviews for this property and I am not sure if this one will be posted which should be a red flag for you. Due to a computer prompt from VRBO on behalf of Homeaway to complete our booking after a payment was made, we believed our card was declined so we used a second card to secure the booking. This was after checking with VRBO who initially claimed they couldn't find our original inquiry. The result was our booking two apartments two days apart and this VRBO sight booking only allowed for instant booking with NO REFUNDS. There was no option to get money back on this listing. Multiple calls to VRBO help department (who were very responsive and tried to assist) and Madrid Smart Rentals left us with no relief from the second apartment booking which was not refunded despite our attempts to explain the computer error two days apart. I spoke to the manager Javier who was polite and stated he understood and would look into it. He chose to email me and they stood by the fact that their are two bookings and no refunds and wished me luck with our booking agent.(VRBO) I am still waiting for an investigation on my behalf with my credit card company but Madrid Smart Rentals on this location has no reviews for the last two months. They refused all attempts to cancel the one of two booking by me, VRBO and the local law enforcement agency who called in on my behalf. That is their business decision so you make up your own mind on whether you want to do business with them. They do have a front desk staffer (Christina) who was attentive and tried her best to assist us but her efforts were also rebuffed by management. The apartment was adequate and (this is not sour grapes) it was fine for a run of the mill non residence/corporate run unit. The location was central enough but there are plenty of owner occupied places that I believe will give you a more personal and less corporate feel than we got from this organization. I can not recommend doing business with a company that refused to show reasonable accommodations given the circumstances. George
Stayed 3 nights in Mar 2018

10/10 Excellent

Valerie M.

Great stay! Location is the BEST! Central to everything!!!
The location was perfect! Close to everything we could possibly want to do! Staff was super helpful and very available. Amenities were excellent. Highly recommend!!!!
Stayed 4 nights in Mar 2018

10/10 Excellent

Larry Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Great location and welcoming staff
Response from Cristina S on Apr 17, 2018
Dear Larry, Thank you for your comment, we like that all the people who stay with us feel like in home... or better. We hope to see in your next visit of the city. Greetings from the entire SmartRentals team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Well situated for city visit
The hotel was fine for our needs and we really enjoyed our stay, Staff were excellent. However we would have liked a broom or dustpan/brush to enable us to sweep floor, there was also no drying cloth for washing up. Our last night was a little noisy as the people in the room above us appeared to be wearing clogs and spent most of the time walking between rooms
Stayed 3 nights in Apr 2018
Response from Reydel Ramos-Recepción on Apr 8, 2018
Dear guest, Thank you for your feedback! We are glad that you enjoyed your stay with us. There were brooms and dustpans in all of our apartments, normally, they are located t the kitchen ot near the bathroom. You could have asked us and we are more than willing to help. We hope to see you next time on your next visit in Madrid. Best regards from all the team.

6/10 Okay

Prashant

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy; hard to sleep.
Staff was excellent!! The location is in a noisy area. Lots of noise thru out the night, including bar crowd, trucks and cars. Beds and pillows were not comfortable at all. hard to get a good nights sleep here. Good Wifi. Be careful of the stairs.
Response from Pedro on Apr 4, 2018
Dear guest, We appreciate your words and we take note of your indications, at SmartRentals Atocha we work to make you feel at home ... Or even better. We regret the episode of the stairs and the noise: we will deal with this matter as soon as possible. Wishing you a good day and receive a warm greeting. The SmartRentals team.

8/10 Good

florencio, Burlington, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment and staff
We have good experience with this place (Smart Rental) and we can recommend this place to other travelers.
Stayed 2 nights in Mar 2018
Response from Cristina Rincón - Front desk on Mar 22, 2018
Dear Florencio, thank you so much for your comment! It is fantastic to know that you have enjoyed your stay with us. A greeting from all the Smartrentals staff!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Stay
We truly enjoyed our stay here and would recommend it. We would definitely stay here again. One thing to be aware of, we are a family of 5 and we had to spread out our showers throughout the day. Hot water runs out after about 2 showers and the water turns ice cold. We learned the hard way! Other than this, our stay was pleasant and Cristina was a great hostess. The apartment was large enough for our family and had a great kitchen. There is a small washer but no dryer. You have to hang up anything you wash on a provided drying rack. Location was great. A couple of blocks to the Metro station. We love Madrid and would return to the SmartRentals!
Stayed 4 nights in Dec 2017
Response from Cristina Rincón - Front desk on Jan 7, 2018
Dear Roberto, thank you so much for your comment! It is fantastic to know that you have enjoyed your stay with us. Thanks for highlight our good location in the city center and our staff. Anyway we take note of your comment to improve our service, sorry for the inconvenience with the shower. Hope to see you again! A greeting from all the Smartrentals staff!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from GVC on Dec 30, 2017
Dear customer, thank you so much for your comment! It is fantastic to know that you have enjoyed your stay with us. Hope to see you again! A greeting from all the Smartrentals staff!

10/10 Excellent

Monika, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location for exploring Madrid.
All the major attractions and museum are walking distance from the apartment. Plenty of places to eat, drink and shop nearby.
Stayed 2 nights in Dec 2017
Response from Cristina - Front desk on Dec 18, 2017
Dear Monika, thank you so much for your comment! It is fantastic to know that you have enjoyed your stay with us. Thanks for highlight our good location in the city center. Hope to see you again! A greeting from all the Smartrentals staff!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Staff was friendly and accommodating however I was not given the room that I reserved. The room description provided the size of the room that I reserved and, upon arrival, I was given a room that was less than half that size. Very disappointing.
Stayed 1 night in Nov 2017
Response from Front desk on Dec 19, 2017
Dear guest, thank you so much for your comment. We apologize for any inconvenience you may had during your stay. Our staff is always well-prepared for any problem, anyway thanks for highlight our predisposition, but in this case we only assign you an apartment of the same category that you booked. However we take note of your recommendation in order to improve and offer a better service in the future. A greeting of SmartRentals.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I thoroughly enjoyed staying here but the hot water ran out when we showered one after another! Other than that, would totally recommend this hotel.
Stayed 4 nights in Nov 2017
Response from GVC on Dec 1, 2017
Dear customer, thank you so much for your comment. Anyway we take note fo your suggestions to improve our service, sorry for the inconvenience with hot water. Hope to see you again! A greeting from all the Smartrentals staff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near the centrum and the railway station Atocha. Nice apartment and very friendly receptionist.
Stayed 1 night in Nov 2017
Response from Cristina S on Nov 21, 2017
Thank you very much for your review, we like you enjoy your stay with us and we hope see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to visit Madrid and perfect with children
Stayed 3 nights in Oct 2017
Response from Front desk on Oct 28, 2017
Dear customer, thank you so much for your comment. It is fantastic to know that you have enjoyed your stay with us and that your experience has been so positive. A greeting from all the Smartrentals staff!

10/10 Excellent

YongKyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from GVC on Oct 1, 2017
Dear customer, thank you so much for your comment. It is fantastic to know that you have enjoyed your stay with us and that your experience has been so positive. A greeting from all the Smartrentals staff!

8/10 Good

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.3 out of 5
Location was amazing. Close proximity/walking distance to every bars and and attractions. Tons of things to do around. Center of everything. somehow I wasn't able to get AC TO work for the bedroom (though the main hall AC Was working fine which helped us) I would go here again fr the price and location
Stayed 2 nights in Sep 2017
Response from GVC on Sep 29, 2017
Good morning , first, thank you very much for your commentary. We are sorry about the problem with the air conditioning, and you have a telephone number 24 h for any problem. We hope to see you soon in Madrid! Kind regards , Smartrentals

10/10 Excellent

Martin, Orlando, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent convenient to all attractions. It was clean and safe and the staff was friendly and accessible. We really enjoyed our stay and we are looking forward to our next trip back.
Stayed 7 nights in Jul 2017
Response from Cristina - Front desk on Aug 3, 2017
Dear Martin, thank you so much for your comment. It is fantastic to know that you have enjoyed your stay with us and that your experience has been so positive. Also thanks for highlight our good location in the city center. It would be a pleasure for us to see you soon in your next visit to Madrid. A greeting from all the Smartrentals staff!

10/10 Excellent

Annabel L.

Excellent location
Staff was very attentive as I called the day before and asked them if possible to check in early. When we arrived by 11am, our apartment was ready. 10 min walking away from main madrid attractions and from atocha train station. I highly recomend it
Stayed 2 nights in Jun 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June/July 2017
This is our second stay in 2 years. We love the properties and the location. It is the most central to everything we want to see and the neighborhood has so many restaurant options it is overwhelming. We eat every night in our neighborhood no matter where we find ourselves in Madrid. Our only criticism in this stay is the room was a bit warm. In the other properties we have rented that was not an issue.
Stayed 5 nights in Jun 2017
Response from GVC on Jul 17, 2017
Dear Stephen, thank you for your comment. We're really pleased that your stay with us has been satisfactory and it has fulfilled your expectations . Anyway, we take note of your observations to improve our facilities. We hope to see you soon. Kind regards, SmartRentals staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visiting daughter who is abroad for a college semester--we LOVED it! GREAT LOCATION!!!!
Response from GVC on Apr 20, 2017
Dear customer, we are glad to hear that you enjoyed your stay with us. Our location in the centre of the city is one of our strongest points. Hope to see you again. Kind regards. SmartRentals staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
I didnt know what to expect from this stay, but I absoulety loved it, it was better than a hotel and much more proper than an Airbnb
Response from Cristina, Dpto de Recepción on Mar 23, 2017
Dear customer, thank you very much for your comment, we are very glad that you enjoyed your stay with us. We hope to see you back soon! SmartRentals Team. .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Madrid centre and easy access to all area
A very enjoyable stay. Staff were really helpful on arrival after 8pm.
Response from Recepción on Feb 17, 2017
Dear Sir or madam, thank you so much for your review. We are grateful that you have enjoyed our apartments. Hope to see you again. Kind Regards, Smartrentals.

6/10 Okay

Abhay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The checkin was a problem as no one was there when we arrived. The reception is open for limited time. Rooms are nice. Its like a fully furnished house. Bedroom is too small.
Response from General Manager on Nov 15, 2016
Dear guest, thank you so much for your comment. We are glad that you enjoyed the apartment we choose for you. Moreover, at it's says at Hotels.com, we have a reception on site with limited hours and if you are planning to arrive after 7pm you need to call to our office in advance, otherwise, we can't know when you're coming. Anyway, we have, also, a emergency contact number running 24h, in case, some problems may apear during your stay. We take serious note of your recommendation in order to improve and offer a better service in the future. Kind Regards, SmartRentals Team.

6/10 Okay

Clare

Liked: Cleanliness, property conditions & facilities, room comfort
Good condition but rubbish wifi
The free wifi was rubbish as it seemed to disappeared in the evening til the morning. The tv channels were all in Spanish.
Response from General Manager on Nov 10, 2016
Dear guest, thank you so much for your comment. We apologize for any inconvenience you may have during your stay. You need to know that our staff is always well-prepared for any problem you may have, if you find that the wifi was out, you probably had to talk with the receptionist in order to reset the router. Moreover, we take note of your recommendation in order to improve and offer a better service in the future. Kind Regards, SmartRentals Team.