Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel

Posted 16-Jul-2014
Cons: The room's cleanliness could have been to a higher standard.
This is a beautiful hotel. Set in an old building but decorated in a modern exciting way. Staff were great, room was very comfortable, everything to a very high standard. Perfect location. I would definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Great Location

Posted 1-Jul-2014
Hotel is in a great location for exploring old Madrid. Hard to find as it is just a door on the main street, but in the heart of the old city with most locations within 30 minutes walk. Currently, taxi from and to airport to old city center Madrid is 35 euros each way. Extra 5 euro fee if taxi is called by hotel to pick you up and travel time is about 15 minutes. I would recommend to anyone looking to stay a day or two and wanting to see the city.
2 out of 5
by A verified traveller

Unbelievably noisy!

Posted 17-Jun-2014
Pros: The staff.
Cons: Noise reduction
Location: Very central location, minutes from the Paseo del Prado where the art museums are. Minutes from Plaza del Sol. About a 20 minute walk to the Palace.
The hotel staff were great, the room was nice and clean, however the amount of noise from the street was unbelievable. The week before I stayed at another hotel in Madrid not too far from the location of this one and yet that hotel was quiet. I can only assume that the windows are thinly paned. I barely got any sleep from the sound of cars honking, people shouting and sirens blaring. I of course understand that this is a city and that the Grand Via is a busy street, but the difference in noise between the two hotels was remarkable. It is a shame because the hotel staff were really lovely and eager to help, but I won't be going back to this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel beside Gran Via of Madrid, Spain

Posted 17-Jun-2014
Very profesional service. Confortble and Hospitality.
5 out of 5
Recommended
for Everyone
by Pat from calgary ab

Nice hotel perfect location

Posted 16-Jun-2014
Comfortable clean hotel ideally situated for exploring Madrid.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the Center

Posted 14-Jun-2014
Pros: Staff and clean linens.
Cons: Noise and blackout curtains in the rooms.
Location: Right next to the Puerto del Sol, La Chueca, near the Prado and other museums.
Really centrally located. Staff is courteous. A little too much noise in the interior of the hotel from other guests and entertaining downstairs which comes up through the hotel's courtyard well. However, linens changed everyday. God service at the front desk and throughout the hotel.
5 out of 5
Recommended
for Everyone
by L from Chicago

Great location, surprisingly quiet

Posted 11-Jun-2014
Modern, spacious-for-Europe rooms, actual shower curtain so the water didn't get everywhere like so many European bathrooms, and even though we had a room facing the street we heard minimal noise. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from United States

Great Hotel; Perfect Location; Good Value

Posted 9-Jun-2014
Very centrally located, a short walk from Grand Via, Sol, or Sevilla Metro stations. Very cordial staff. Room was generously sized, with a large bathroom. Price was a good value for a hotel of this quality. We were very pleased with our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Jun-2014
Friendly staffs. Good location. If you facing the Main Street, it can be noisy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic City Centre Hotel

Posted 2-Jun-2014
Pros: The gin and tonics!
Cons: Hard to think of anything.
I would not normally take time to review a hotel but feel compelled by the quality of our stay to recommend this hotel to others. We stayed in a standard room; it was large, clean and very comfortable. The staff were very helpful and pleasant. The bars (rooftop and ground floor) were lovely. For a little under £100 a night on a busy early summer weekend, this was excellent value.