Ratings based on 554 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller
Perfect location - cool barPosted 20-Sep-2014
Pros: The staff and the location.
Cons: Two pillows each would be nice.
Location: On the Grand Via, 5 mins from everywhere.
Stayed for 3 nights in mid September to see the city and the art galleries. This hotel is very central, the staff are very helpful and we loved the modern architecture. Take advantage of the staff's recommendations for breakfast and go around the corner - for 2 euros you get coffee, toast and tomato and orange juice. Perfect. For tapa we went to both the bars opposite, for shopping, Ale-hop opposite was great for sarongs and hats for the beach. To round off a long day at the Prado, enjoy a glass of cava for 6 euros or the real thing for 9 euros in the hotel bar.
for Couplesby A verified traveller
In the middle of it all on the Gran ViaPosted 15-Sep-2014
Pros: The room was fantastic and it smelled wonderful. The bathroom was large and had amazing water pressure. Friendly staff.
Cons: The only thing I did not like were the strange shower doors that fold open to accommodate wheelchairs. The trouble is that there was no rubber gasket
This is a wonderful boutique hotel located literally in the middle of Madrid. We got a great corner room with wrap-around balcony. An unexpected upgrade! There is a beautiful terrace patio to have drinks and light bites as well as a 1 Michelin Star chef's restaurant on premises.
for Otherby A verified traveller from MIAMI
Close to CHUECA Area and main attractionsPosted 8-Sep-2014
Cons: Stop closing the rooftop for private parties.
The hotel staff and amenities are very good. Very polite staff and helpful, they speak English although I do speak Spanish. The rooftop terrace/ bar was nice, but closed to often to be enjoyed for private parties, this was annoying since we could not go to the rooftop often. The location was great, near nice restaurants and the gay area, CHEUCA and many major sites. Great place to stay. The breakfast was good as well.
for Everyoneby A verified traveller from san diego, ca
Hotel De Las LetrasPosted 5-Sep-2014
The staff at the receptionist were very friendly and helpful. My room was always clean. The only bad experience was at the bar ( top of the roof), we had two young kids as our waiters, but after our first drink never came back to check if we wanted another drink, or if we were ready for our check, in fact we asked for chips and they never brought to us. Overall I would still go back to this hotel.
for Everyoneby A verified traveller from florida
Great place in MadridPosted 23-Aug-2014
Pros: Location and staff
Location: Walking distance to most sights.
Fabulous location. Interesting old building totally updated. Rooms are somewhat small but attractive and comfortable. Bathrooms are totally modern Staff was terrific and did everything to make the stay great.
for Everyoneby A verified traveller from Colorado
Cool little boutique hotel in the heart of the action. Staff very friendly and helpful. Quiet rooms despite the city street balcony. I would definitely stay here again!
for Everyoneby A verified traveller from San Jose CA
Nice centrally located hotel.Posted 30-Jul-2014
Pros: The rooms were clean and comfortable. The wifi worked great.
Cons: The lobby is small but we didn't spend much time there.
Location: The location is excellent for getting around to all the major sites and is only a block from the metro.
We found this hotel to be centrally located and the staff to be extremely helpful. There were no problems at all and the hotel has a nice rooftop bar. Rooms were nice and everything worked well.
for Everyoneby A verified traveller from London
Great hotelPosted 16-Jul-2014
Cons: The room's cleanliness could have been to a higher standard.
This is a beautiful hotel. Set in an old building but decorated in a modern exciting way. Staff were great, room was very comfortable, everything to a very high standard. Perfect location. I would definitely go back.
for Everyoneby A verified traveller from Washington
Great LocationPosted 1-Jul-2014
Hotel is in a great location for exploring old Madrid. Hard to find as it is just a door on the main street, but in the heart of the old city with most locations within 30 minutes walk. Currently, taxi from and to airport to old city center Madrid is 35 euros each way. Extra 5 euro fee if taxi is called by hotel to pick you up and travel time is about 15 minutes. I would recommend to anyone looking to stay a day or two and wanting to see the city.
for Personal Eventby rennie from atlanta
Perfect Location and Attentive ServicePosted 18-Jun-2014 on Hotels.com
Not having ever visited Madrid before, this hotel was an unexpected pleasant surprise. The location is perfect for touring around the city--just a 15 minute walk to the major museums, also, the hotel is next to shopping and restaurants. I found my two rooms clean and comfortable. The hotel staff was attentive, helpful, and courteous--a huge plus! Only negative is the restaurant. This is more of an afterthought connected to the hotel. Please don't even think about room service if you stay here! Eat elsewhere. Given the advantages, when I am in Madrid next time, I'll stay at the hotel, but will eat at one of the abundant restaurants nearby.