Apartment (Interior 3 Guests)

Reviews of Suites You Zinc

3.5 out of 5
Suites You Zinc
Calle Arenal, 10, Madrid, Madrid

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 283 reviews" "
Rating 8 - Good. 117 out of 283 reviews" "
Rating 6 - Okay. 50 out of 283 reviews" "
Rating 4 - Poor. 16 out of 283 reviews" "
Rating 2 - Terrible. 11 out of 283 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Me encanta es la tercera vez q me hospedo con mi familia
Stayed 3 nights in Feb 2024
Response from Recepción on Feb 12, 2024
¡Muchas gracias! Agradecemos que nos hagas llegar tu opinión y por supuesto gracias por la excelente valoración. Nos alegramos de que disfrutaras de tu estancia con nosotros y esperamos verte pronto.

2/10 Terrible

Alan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom smells awful and not enough hot water.
Response from Recepción on Jan 12, 2024
Thank you for giving feedback on our accommodation.We will try to improve all the aspects you mentioned to make the most of your experience with us.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, room comfort
Excellent location good accomodation
The place is excellent, very strategic location, all in good conditions, only problem is everything is digitalized and my phone service provider was not available in Spain (Madrid area), customer service was helpful and guide me to solve the issue
Stayed 1 night in Sep 2023
Response from Recepción on Oct 10, 2023
We appreciate that you send us your opinion and of course thank you for the excellent rating. We will be delighted to welcome you again if you decide to return to Madrid.Thank you.Regards

4/10 Poor

Meghna

Travelled with family
Disliked: Cleanliness
We liked that the location was very close to the main center and that it felt like a relatively secure place to live in however the location was very hard to find at first. Additionally the sheets on the pull out couch was yellowish and looked like it had never been cleaned. Also, while there was air conditioning in the apartment, it was located where the primary bed was making that room very cold while the pull out couch/kitchen area did not get any of the AC. Finally, with the pull out couch there was barely any space to walk unless you jumped up on the couch or folded it back up Overall, not sure we would come back here again but it was an okay experience if your main goal is to be close to everything!
Response from Recepción on Oct 9, 2023
First of all, thank you for giving us your opinion as it is very important for us to improve every day. We are sorry that your experience was not satisfactory.We will try to improve all the aspects you mentioned to get the most out of your experience with us.

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Good and quiet central location
Comfortable apartment on pedestrianised street, walking distance to all the main sites.
Stayed 2 nights in Sep 2023
Response from Recepción on Oct 9, 2023
Thank you for staying at Suites You. We hope you enjoyed your stay and the city.It has been a pleasure having you as a guest. We hope to see you again soon. Thank you. Best regards.

8/10 Good

lori

Travelled with family
Liked: Cleanliness, room comfort
Claustrophobics beware
Beware, the tiniest of windows! If you suffer from claustrophobia, do not book this suite There are two very small windows, quite high from which you can barely see below. Otherwise, nice big bedrooms with two bathrooms and small lounge with a much too big tv for the distance from the pull out couch. Overall, everything needed is there but all every awkwardly configured
Stayed 2 nights in Sep 2023
Response from Recepción on Sep 20, 2023
We know the light problem we have in our interior accommodations, so we are working to be able to supply natural light in some way. We appreciate the comment and we hope that this aspect did not tarnish your stay with us.

6/10 Okay

Ruben, Iowa City

Stayed 3 nights in Aug 2023
Response from Recepción on Sep 20, 2023
Gracias por darnos tu valoraciónSaludos

8/10 Good

Dalia

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Suites You on Apr 24, 2023
¡Muchas gracias por tu puntuación!

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel limpio y centralizado, cercano de tiendas restaurantes y lugares turísticos. Tiene elevador pequeño pero no es problema lo demás muy cómodo . Muy bueno lo recomiendo
Stayed 2 nights in Jan 2023

10/10 Excellent

Bellangelis

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Muy bonito y acogedor. Céntrico y no hay necesidad de alquilar carro si uno se hospeda en este lugar.
Stayed 1 night in Mar 2022

8/10 Good

Richard James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Brilliant location. Nice basic accommodation. Access to the apartment and building via app was clever and worked well.
Stayed 4 nights in Oct 2022

2/10 Terrible

S

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Overall: Avoid this place Pros: Location is good and close to the metro. Cons: There is no check-in desk at the property, check-in is painful. You get no help no matter how many times you call and the place very hard to find.
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the property is perfect - very central and nearly everything worth a visit, within walking distance. The property itself is clean, good aircon, and good utilities.
Stayed 2 nights in Aug 2022

4/10 Poor

Walid

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Should change their name to Suites You Stink! No adequate communication and no effective help!!! We booked 2 rooms for 3 nights One room had no proper AC for all of our stay while in the middle of a heat wave. We had to argue to secure basic amenities like soap and linen for the sofa bed. No towel service even if we asked and the plumbing overflowed.... Amazing location, great bed but every thing else was problematic. They had 3 days to fix it but came up short... So yes, your new name is Suites You Stink!
Stayed 3 nights in Jul 2022

8/10 Good

Victor

Travelled with family
Liked: Amenities, property conditions & facilities
This place is kind of hard to find because the sign is small and doesn’t stand out. But the location is amazing because it is so close to lots of great restaurants, shopping, sites, etc. We brought earplugs just in case but got pretty lucky with neighbors and did not need them. The overall cleanliness was ok but many of the towels were stained and could use a good bleaching. The sofa bed could use to be replaced but the regular bed was good. I felt there was a good amount of storage.
Stayed 3 nights in Jun 2022

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I appreciated the balcony and the StayMe app. Very easy to enter the building and the apartment. I didn't care for the twin beds.
Stayed 2 nights in Jun 2022

6/10 Okay

Nada

Travelled with family
Liked: Cleanliness, amenities
Location is great Dislike: No lift for third floor and very small and tiny lift. I requested a clean services but they ignored I requested to check the shower drain but they ignored, the water nearly flooded we couldn’t shower until my son cleaned it…! Remote control not working. Residents very noisy and no control over noise.
Stayed 5 nights in May 2022

8/10 Good

Ufuk

Stayed 3 nights in May 2022

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent! Staff was great in communicating and coordinating. Great having a little kitchenette handy. El Corte Ingles is close by to supplement the limited supplies given. Overall: great!
Stayed 4 nights in Apr 2022

8/10 Good

Monica

Travelled with family
Liked: Amenities, property conditions & facilities
The apartment is good but the cleaning is regular. The most important is that apartment is in a best location.
Stayed 2 nights in Mar 2022

8/10 Good

Lewis

Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment in the centre of Madrid. Sophisticated entry system. Lovely bathroom / shower. Would be nice if an electric kettle was provided.
Stayed 3 nights in Oct 2021
Response from recepcion on Nov 4, 2021
Thank you very much

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Wouldn't stay here again
This was the worst hotel stay I've had in quite some time, maybe ever.
Stayed 5 nights in Sep 2021
Response from recepcion on Nov 4, 2021
Sorry for your bad experience, we are working hard to get better,.

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, room comfort
Nice Central Studio
We deeply enjoyed our stay, the space was spacious, had a functional kitchen and was clean. We especially enjoyed the view to the street, since it is extremely centrally located. There were a couple problems with the toilet flushing that came and went but overall that was the only major issue.
Stayed 2 nights in Sep 2021
Response from recepcion on Nov 4, 2021
thank you very much for your comments.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
The location is fabulous. You are steps away from anything you would want to do. The property we were given, however, did not match the photos. We were given a different property within their group.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Everything worked out perfect! The staff was very nice and super friendly! The apartment from the check in location is just 1-2 mins walking distance. The location of the apartment is excellent - very convenient to everywhere. It’s very quite thought the street is usually quite busy at the evening. Would recommend to friends.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2019

4/10 Poor

Saroj

Disliked: Cleanliness
Stayed 2 nights in Nov 2019

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Jenni

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Location location location
Excellent central location. The shower could do with a deep clean and the bathroom had an unpleasant smell but otherwise it was a good place to stay for a weekend trip.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central property in the city centre very near the Sol metro train station. Comfortable beds
Stayed 2 nights in Sep 2019

6/10 Okay

Marcela

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019

10/10 Excellent

D.valdez, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at this small apartment. It's is located in a busy centric area of Madrid, but the apartment id very quiet and peaceful.
Stayed 1 night in Jul 2019

6/10 Okay

Ri

Liked: Room comfort
Could be better and where is the reception?
Suites You Zinc could be a lot better with some changes. First and foremost we arrived at the property address after an international 9 hour flight and there was just a locked door with no lobby. I was nervous as I thought we had been stiffed given the property seemed abandoned. I pressed one of the intercom buttons that faintly said "reception" and also received no answer. I then proceeded to get my cellphone out of airplane mode so I could make an international call to the number listed. Finally someone answered and said the reception was 5 blocks away in a different address, so we went over there and finally got the key. Once inside the apartment was spacious but a bit dark and the wifi did not work well at all. The wifi signal was very low. Additionally the shower head was broken and did not stay in place and the balcony door did not close very well. I will say the location is great and the room we got was super quiet even with the pride festival going on down the street at Plaza Del Sol until 4am. All in all I think for the price this "hotel" should have been much better. It's really a repurposed apartment. Additionally they really should leave some instructions at the door saying where the lobby is located.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with my room. For such a touristy area, it was very large, convenient, and clean! The office staff were very friendly and accommodating. I was very happy!
Stayed 3 nights in Jul 2019

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Great Location
Location was great. Check-in is at a separate location which felt strange. Beds were comfortable but the rest of the furnishings were not. The apartment was very clean. Hairdryer did not work. Building and apartment felt very secure.
Stayed 2 nights in Jun 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5th time in Madrid
This is my 5th time here and it never disappoints. I cannot find a thing wrong with the apartments. The staff and communications are brilliant. Location is perfect if you have never been to Madrid before I would highly recommend staying here.
Stayed 2 nights in Jun 2019

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family centrally located accomodations
Conveniently located to public transportation, tourist destinations and food establishments. Units are for the conservative economic minded traveler who spends their time in the unit for primarily for rest and transitioning for the next adventure.
Stayed 2 nights in May 2019

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Kathryn

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

Diana

Liked: Cleanliness, staff & service, room comfort
Apartment was ok but not luxurious, it’s just a “basic” apartment. The description and the pictures online do NOT match with the place, and also it said that the apartment comes with a washer machine (which was one of the reasons I chose it) but the apartment didn’t, only the bigger apartments have washer machines. One MAJOR complain is that I wish hotels.com or the rental staff would have explain CLEARLY that you MUST pick up the keys from a different location. I had to call many apartments at 11:30pm before someone kindly answered the intercome to tell me how to get to the office at midnight pushing bags around the city (it was my first time in Madrid so I didn’t know street names)!. At the office the lady told me she sent me an email with the instructions but obviously the email went to my spam email so I never saw it. I spoke to the office staff and they said they will fix this so it wouldn’t happen again... Area was great, close to everything you want to see. Honestly I wouldn’t stay there again, for the same price you can get a better place also centrally located.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Fibriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and staff very helpful
We have stayed for 3 nights and have a car but we didn’t need a car to go sightseeing because everything very central .
Stayed 3 nights in Nov 2018

6/10 Okay

Domingo, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Room itself was good, but office was TOO IMPERSONAL.
Stayed 5 nights in Sep 2018

6/10 Okay

Holly, maryland

Liked: Cleanliness, property conditions & facilities, room comfort
When I got there my location I booked had changed. They told me it had two balconies so it would be better. However, these were the issues. The first place was 2 minutes away and the place they sent us was 15 minutes away by car (close if not by car), then I'm sure I booked a place with a washing machine this one did not have one. There is NO sign for the hotel just a brown door with the number 5. Luckily we found it. One flight up is actually 42 stairs. That is really 3 to 4 flights, which was an issue for my daughter. They did offer to change my room but we only had two days there so it just wasn't worth it. The place itself was very nice.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in the center of Madrid. Very spacious and secure. Would definitely recommend!!
Stayed 2 nights in Jun 2018
Response from Alejandro on Jun 25, 2018
Dear Customer: Thank you for sending us your opinion and of course thank you for your excellent rating. We are glad you enjoyed your stay with us and we hope to see you soon. a greeting

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Alejandro on Dec 11, 2018
Estimado cliente: Gracias por hacernos llegar su opinión y por supuesto gracias por su excelente valoración. Nos alegramos de que disfrutara de su estancia con nosotros y esperamos verles pronto. Un saludo

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2018
Response from Alejandro on Jun 7, 2018
Dear customer: First of all, thank you for giving us your opinion since it is highly important for us in order to improve everyday. We are sorry that your experience was not satisfactory and we will duly note the aspects you point out for the future. King regards,

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute, cute, we were right in the middle of all the action without the noise, everything within walking distance, right across a little grocery store, Love it !
Stayed 2 nights in May 2018
Response from Alejandro on Jun 7, 2018
Dear customer: First of all, thank you for giving us your opinion since it is highly important for us in order to improve every day. Thank you again for taking the time to let us know your opinion. Regards