Lobby

Reviews of Red Roof Inn Scottsburg

2 out of 5
Red Roof Inn Scottsburg
1522 W Mcclain Ave, Scottsburg, IN

Reviews

6.4
Rating 10 - Excellent. 64 out of 348 reviews" "
Rating 8 - Good. 97 out of 348 reviews" "
Rating 6 - Okay. 67 out of 348 reviews" "
Rating 4 - Poor. 65 out of 348 reviews" "
Rating 2 - Terrible. 55 out of 348 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lorraine

Dirty sheet on the bed. Dingy sheets with yellow spots unsanitary bedding. My first time staying at a red roof inn in that condition. I’m weary of every booking with red roof inn again
Stayed 2 nights in Apr 2024
Response from Shiv Patel on Apr 15, 2024
We are really sorry to hear that your stay was not up to date please gives us one chance to make it up to you.Thank you

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 29, 2024
Hello Jared, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

RAUL

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello Raul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Janny

Liked: Cleanliness, amenities
I didn't like the room by the stairs going up to the 2nd floor! Somebody was sitting on the stairs jabbering on their phone & smoking. Sounded like they were on a loud speaker 🔇🔇
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 25, 2024
Dear Janny, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT. I am sorry that your experience was less than ideal due to the noisy guest. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us at Red Roof to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Raul

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello Raul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Raul

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello Raul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Raul

Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Apr 12, 2024
Thank you for sharing your 5/5 rating with us, Raul. Our staff at the Red Roof Inn Scottsburg was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a weird smell. There was limited amount of towels. There was a dead stink bug hanging from the curtain. The fridge was dirty and the coffee maker had used coffee pods that have obviously been there for some time. The bathroom was decently clean. The tv was not working, but since our stay was a short one and we had a late check in, I didn't bother to call the staff to fix it.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 23, 2024
Dear Ana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. I'm happy you found our bathroom to be clean, however, it's disheartening to hear that your stay fell short of your expectations due to a weird smell in the room, unclean amenities, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Raul

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello Raul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and clean and comfortable bed
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 11, 2024
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. I am happy to read that you found the staff to be friendly, the room to be clean and the bed to be comfortable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Warren

Liked: Cleanliness
Building was very dated, linen on bed was a little worn with some stains, but room was quiet very convenient to poplar fast food restaurant, and very affordable
Stayed 2 nights in Feb 2024
Response from Dannielle Redifresponse Specialist on Feb 23, 2024
Dear Warren,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. We are sorry that the upkeep of the property wasn't to your standard, however, we are happy that the room was quiet and the location was convenient for you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Red Roof Management

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Oniel Rediresponse Specialist on Jan 11, 2024
Hi Darius,Thank you for taking the time to write a review of your stay at the Red Roof Inn Scottsburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

April

Disliked: Staff & service, property conditions & facilities
This place is a dump. They don’t mop they don’t clean good and they have a very, very bad attitude upfront. The lady is just obnoxiously rude. I will never stay here again and I would never recommend please go elsewhere.
Stayed 4 nights in Dec 2023
Response from Chirell RediResponse Specialist on Jan 1, 2024
Dear April,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the rude encounter with staff and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 Poor

MARK

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place isn't as clean or friendly as like the Danville Illinois Red Roof Inn. Plus the smell when you walk into the office is nauseating. Room floor was marked up. Microwave sucks.
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 17, 2023
Dear Mark, Thank you for taking the time to tell us about your experience at the RED ROOF INN SCOTTSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the foul odor you highlighted along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

Crystal

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Devorine RediResponse Specialist on Dec 9, 2023
Thank you for taking a moment to rate your experience, Crystal. The staff at the Red Roof Inn Scottsburg and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Caren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great travel stop
A great budget friendly stop while traveling. The room was clean and quiet. Everything worked in the room and staff was friendly
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Dec 1, 2023
Hi Caren,Thank you for your cheerful review of our Red Roof Inn Scottsburg property. I am delighted to know that you found our location to be clean, quiet and budget-friendly. In addition to that our staff friendly. Red Roof ultimate aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We are eager to host you again should your visit our area!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Crystal

Travelled with partner
It’s was ok. Tv isn’t much cause you can find anything on it to watch. There should be a list of the channels in each room
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 30, 2023
Dear Crystal,Thank you for the feedback about your stay at our Red Roof Inn Scottsburg hotel. I am sorry to hear that you couldn't find anything on the TV to watch. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, amenities
The floor in the room was very damage
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 29, 2023
Hello William,Thank for sharing your comments in regards to your visit with us at the RED ROOF INN SCOTTSBURG. You pointed out the floor in the room was damaged. Thank you for the feedback provided. Guests feedback at Red Roof is always encouraged as we seek to provide clean, comfortable and value-based experiences.Thank you again for your comments.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

MICHAEL, crestview

Liked: Amenities
For the price it was far better than expected. The linens were VERY clean and new. my stay was brief but very comfortable !! the staff were friendly and wanting to satisfy my needs.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 11, 2023
Hello Michael, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Scottsburg. It is so rewarding to read that you enjoyed the spotlessness of your room, convenience of location and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna Red Roof Mangement RediResponse Specialist

8/10 Good

Celia

Liked: Staff & service, room comfort
Confortable bed ! Floor in bathroom dirty Clean towels Not bad for one night sleep
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 5, 2023
Dear Celia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Scottsburg. It's great to read that you were pleased with the comfortability of your bed however, I do apologize for the uncleanliness of the floor. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Poor

Crystal

Ok
Bed was a full size bed suppose u to be a double/queen size bed
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 30, 2023
Hello Crystal,We are disappointed to know that your stay was disrupted by issues you described regarding your bed. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to relax.
Stayed 8 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 26, 2023
Dear William,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found our location to be a nice place to relax. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Carl

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 5, 2023
Hello Carl,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Joseph

Liked: Staff & service
It was okay, nothing crazy, cozy enough, had air conditioning, really nice manager, but random spots on the sheets and blankets, and the chain lock/bolt lock was broken off
Stayed 5 nights in Sep 2023
Response from Carla Red Roof Management on Sep 26, 2023
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. I am glad to read that you were please with the air conditioning and the manager, prompting your 4/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding there were random spots on the sheets, the bolt lock was broken off and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to and lots of places to eat. It is an old motel. The rooms need a face lift. I will say, it was very clean.
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on Sep 25, 2023
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. I am glad to read that you were pleased with the cleanliness of our property and that it was easy to get to, prompting your 4/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding the property being an older motel and that the rooms need a face lift. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Elsie

Stayed 2 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 20, 2023
Hello Elsie,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Vegas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 7, 2023
Hello Vegas,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Kristin

Disliked: Cleanliness, property conditions & facilities
It was a bed to sleep in and a shower with hot water.
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 6, 2023
Dear Kristin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. It is nice to know that you were pleased with the bed and the hot water. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unkept, bedsheets had not been changed, staff, living on site in rooms that were not taken, room very unsecure, everything is run down and not taken care of. Expedia should not book this location to anybody ever again.
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 1, 2023
Dear George,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SCOTTSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room been very unsecure, the upkeep of the property and all the other concerns that you mentioned. These will be taken into consideration. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Melissa

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and service Room was clean and nice
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 29, 2023
Dear Melissa, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SCOTTSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the room. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

John

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Sep 6, 2023
Hello John,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Scottsburg appreciate your 3/5 score following your stay. Here at Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

TYRON, SOUTH HAMILTON

Travelled with group
Liked: Staff & service, property conditions & facilities
Great price and clean rooms
Stayed 1 night in Aug 2023

2/10 Terrible

Kimberly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on Jul 17, 2023
Hello Kimberly,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Scottsburg appreciate your 2/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Mona

Business traveller
Liked: Cleanliness, staff & service
Nice staff,
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jul 1, 2023
Dear Mona, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. We appreciate your kind remark highlighting our nice staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Brian

Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 27, 2023
Dear Brian, We at the RED ROOF INN SCOTTSBURG appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk helped me figure out a charging solution for my Tesla- thank you!
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 27, 2023
Dear Steve, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. We appreciate your kind remark highlighting our helpful staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was relatively clean. Floors could have been a little bit more so. Everything in fairly good shape. We were all happy.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jul 1, 2023
Dear Linda, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURG. We appreciate your kind remark highlighting our clean location that's in fairly good shape. You however indicated the floors were not as clean as you would like. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jun 21, 2023
Hello Crystal,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

April

Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on Sep 9, 2023
Hello April,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevin

Stayed 4 nights in May 2023
Response from Xao RediResponse Specialist on Jun 21, 2023
Hello Kevin,Your review of the Red Roof Inn Scottsburg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

6/10 Okay

Denise.

Stayed 2 nights in May 2023
Response from Dannielle Rediresponse Specialist on Jun 6, 2023
Hello Denise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SCOTTSBURG and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Great
Great place to stay
Stayed 2 nights in May 2023
Response from Kamaria RediResponse Specialist on May 15, 2023
Dear Crystal,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SCOTTSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found our location to be a great place to stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Kamaria RediResponse Specialist

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service
Quiet and clean, but no breakfast. That should be pretty standard nowadays
Stayed 1 night in May 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple, comfortable stay for a good price. Like the hard word floors. Shower is slow with hot water.
Stayed 1 night in May 2023
Response from Antonio,RediResponse Specialist on May 9, 2023
Dear Richard,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SCOTTSBURGIN. It's great to hear that you found our property to be clean and cost efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. In regards to what you mentioned about the hot water, please accept our sincerest apologies.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

6/10 Okay

Gerald

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on May 19, 2023
Thank you for taking a moment to leave a review, Gerald. Myself and the staff at the Red Roof Inn Scottsburg appreciate your 3/5 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle RediResponse Specialist

6/10 Okay

Elizabeth

Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on Apr 24, 2023
Dear Elizabeth, We at the RED ROOF INN SCOTTSBURG appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Dave

Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on May 16, 2023
Hello Dave, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SCOTTSBURG and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2023

8/10 Good

Susan

Travelled with group
Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Linton RediResponse Specialist on Apr 3, 2023
Hello Susan, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Scottsburg appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediResponse Specialist

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Praise and caution.
Excellent bedding. Good temperature control. Clean conditions. Quiet. Recommendation: Do not allow cars or trucks to back into parking spaces. This causes vehicle exhaust to blow into the heating/cooling units and into the room. Carbon monoxide from exhaust could endanger clients who may be sleeping while vehicle is running.
Stayed 3 nights in Mar 2023
Response from Tianna RediResponse Specialist on Mar 21, 2023
Hello Dennis, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Scottsburg. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's great to hear that you found your bedding to be excellent and the room to be very cozy. However, in regards to the parking situation, we are always receptive to guest feedbacks, so your suggestions will be taken into consideration as it will help us improve your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist