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Reviews of Fairfield Inn by Marriott Suites Macon

2.5 out of 5
Fairfield Inn by Marriott Suites Macon
4035 Sheraton Drive, Macon, GA

Reviews

7.4

Good

Rating 10 - Excellent. 98 out of 298 reviews" "
Rating 8 - Good. 82 out of 298 reviews" "
Rating 6 - Okay. 55 out of 298 reviews" "
Rating 4 - Poor. 34 out of 298 reviews" "
Rating 2 - Terrible. 29 out of 298 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Marian

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet rocked, base broken loose from floor. No soap or shampoo. Elevator broke.
Stayed 1 night in Apr 2024

2/10 Terrible

Lori

Travelled with partner
Disliked: Staff & service, amenities
Terribly discourteous staff. overbooked, no hair dryer, dirty washcloth in tub, phone not hooked up, bike stolen in parking lot, no one to show us and the police the video footage. Very rude staff.
Stayed 1 night in Mar 2024

2/10 Terrible

April

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not give us extra towel, we had 5 guests and 3 towels. Very rude manager! Breakfast was not good, room dirty. Pool broken. Don’t stay here!

8/10 Good

Salvo

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024

2/10 Terrible

debra

Travelled with partner
Disliked: Property conditions & facilities
Place was awful. Only one piece of equipment worked in the fitness room. There was a third of a roll of toilet paper in our bathroom. They literally ran out of everything in the breakfast room. No eggs, sausage, juice, cream cheese, waffle batter. I was there 45 minutes before closing. No one bothered to restock and several customers walked in after I left. So disappointed in the Marriott people!
Stayed 1 night in Feb 2024

10/10 Excellent

Shernell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Feb 2024

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay Stay
We arrived later in the night and the night clerk was super nice and patient. She was very sweet. The room was relatively clean except the bathtub was dirty and the heat didn’t work. No matter how high we turned it on it only blew cold air. The beds were comfortable but the next morning I woke up with three bites on my arm and back. Breakfast was the basics but first hotel I’ve been in that had signs saying please only take one in each section. Ok hotel for a quick overnight passing through stay but probably won’t stop here again.
Stayed 1 night in Jan 2024

8/10 Good

Jidsanupun

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Maykel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Better options for the price
Check in took a long time. The room was nice and clean, tho. Be advised the hotel is near a train track so we did hear trains often. The breakfast was lacking when compared with similar priced hotels. There was only one protein option, and there were signs everywhere saying things like, “please choose either yogurt or fruit”, “please choose either hot or cold cereal”, and “please only one toast or muffin or bagel per guest”. We saw a lot of people walking into the breakfast area and leaving without food.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Staff & service
Cool
Stayed 1 night in Dec 2023

2/10 Terrible

Leo Emmanuel

Disliked: Cleanliness, staff & service
Customer service is terrible.
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Travelled with family
Disliked: Cleanliness
Our stay
The toilet was not attached. The TV didn’t work. The breakfast was very limited, food ran out, and we expected a breakfast! The air conditioner didn’t work so we had to get a different room! Very dissapointed
Stayed 1 night in Nov 2023

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good for the price. Would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Clarissa

Liked: Cleanliness, staff & service, room comfort
Ok!
Nice for one night,
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Booked 2 rooms however the Hotel only showed 1.
Stayed 1 night in Jun 2023

10/10 Excellent

Jay

Stayed 1 night in Jun 2023

10/10 Excellent

Crystal, Mayfield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall helpfulness, cleanliness and service was great!
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Decent for the price
Family trip, over night stay. 2 Queen suite. Hotel was decent. Not outstanding. First room we looked at had a fresh pink stain on the side/bottom of the mattress. The front desk clerk was nice at check in and switched us rooms immediately when we told him the condition of the first room. Second room was ok. Beds were comfortable (actual queens), pull out was not so great, (are they ever?) our littlest one slept on the couch part instead. AC worked pretty good. Shower was clean and ok water pressure. Breakfast was decent, with hot foods, No option of plain water, though they had cold lemon water available. Close to plenty of restaurants, and gas stations. Kids complained about hearing a train a couple times but I slept though it. Did not have time to check out the pool/spa. Overall would probably stay again for the price.
Stayed 1 night in May 2023

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Rache

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel overall was not bad . My request was not honored I asked not to be by the elevator and my room was right across from the elevator. The remote didn’t work the television and the room was not completely clean. I brought my issues to the front desk and I was immediately changed to a better room. The only other down side is the train that ran a lot that night .
Stayed 1 night in Mar 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Dale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was extremely dirty, our shoes were sticking to the floor, there was no light in the bathroom, I had to use my flashlight on my phone to see to go in there. We went to call front desk and the phone was not in service. The shower was so filthy and the floor in the shower was black,you could take your finger and wipe of the soap scum with your finger, so we could not shower. The smell in the room smelled like bug spray, it was so bad we couldn’t sleep and had to leave at 3 am. The room we got was non refundable. The staff there was so nice and pleasant. Loved the staff. The room not at all.
Stayed 1 night in Feb 2023
Response from kyle on Feb 22, 2023
Hello Dale,I would like to apologize to you for how your room was. If the room was not to your liking you could have asked for a room change, and we would have been more than happy to change your room. We hope you could give another chance. Thank you.Kyle

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2023

6/10 Okay

Connie

Travelled with family
Liked: Staff & service, amenities
Hairs in the bathroom and dirty table. Otherwise bed nice. Just okay
Stayed 1 night in Jan 2023
Response from Management on Jan 26, 2023
We appreciate your feedback and have addressed your concerns.

6/10 Okay

Nancy

Stayed 1 night in Jan 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Every 2 hours or so a train wakes you up. It sounded like we were at the train station. The ice machine was broken and making a beeping sound. The towels are old and worn. Doesn't deserve to be a Marriott
Stayed 1 night in Jan 2023
Response from Management on Jan 11, 2023
We appreciate your feedback. All hotels on this side of the town are next to train track and we are addressing your concerns.

8/10 Good

Darcy

Stayed 1 night in Jan 2023
Response from Management on Jan 11, 2023
Thank you for staying with us.

4/10 Poor

Amberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Super disappointment!! Waited 10 minutes for someone to come to the front desk (at 8pm). Once she finally came, I felt like a horrible inconvenience to her. When we got to the room, there were food stains on the sheets and black mold in the shower. The water was orange for the first 15 seconds in the shower. The parking lot was empty except for two cars, so maybe that should have been our first sign.
Stayed 1 night in Dec 2022
Response from Management on Dec 19, 2022
We apologize for your inconvenience and have taken care of your concern.

4/10 Poor

Anthony

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Pass, got to be better hotels nearby
The room wasn't dirty, but you could tell it hadn't been cleaned well. The staff (especially for check in) was unfriendly. Breakfast was fine. Gym was okay, but small. No real curtains to block out outside sun/light. Literally had two lights on light poles staring at me while I slept. Thankfully I'm a good sleeper and I can fall asleep whenever. A normal person would have had serious issues. Room 207
Stayed 2 nights in Dec 2022
Response from Management on Dec 15, 2022
We appreciate your feed and addressing your concerns.

6/10 Okay

earl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2022
Response from Management on Dec 15, 2022
Thank you

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022
Response from Management on Dec 15, 2022
Thank you

4/10 Poor

Max

Stayed 1 night in Oct 2022

6/10 Okay

Bruce

Travelled with family
Disliked: Amenities
I did like the location. I did not like the pool is filled with brown water, no jam for toast, food was nasty.
Stayed 3 nights in Oct 2022
Response from Amir on Oct 19, 2022
We appreciate you staying with us. Pool was in the process of closing during your recent stay.

8/10 Good

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Theresa, Jefferson City

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were nice, but that is the only positive I can say about this property. Arrived at 10:50 pm for check-in. A sign at the desk said to ring buzzer for assistance. Rang buzzer for 17 minutes before anyone appeared. The desk clerk was unapologetic, initially could not find reservation and then gave room keys that had already been prepared in advance. The next morning the same clerk did not get up from her chair, just told me to leave cards on counter, and that they only emailed receipts later. The hallways were extremely dirty with debris around doorways that looked like it had been there for some time. The condition of the room was far below what I have experienced at other Fairfield Inn hotels, with shoddy repair work on walls, Would not recommend staying at this property.
Stayed 1 night in Sep 2022
Response from Rick on Sep 20, 2022
I am very sorry to hear about your experience at our Fairfield Inn. Thank you for bringing this to our attention we will look into it immediately.

8/10 Good

Robyn

Stayed 2 nights in Aug 2022
Response from Rick on Aug 15, 2022
Thank you for being our guest! Many Safe Travels!!!

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. The front desk was warm and friendly (Thanks Sha). I was able to check in earlier with a last minute booking. I would stat there again!!!
Stayed 1 night in Jul 2022
Response from Rick on Jul 19, 2022
Thank you for being our Guest! Our goal is to make each guests stay a great one! We hope you visit again soon!

6/10 Okay

Jacquelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little disappointed but comfortable
We reserved 2 rooms at the same time and they were not together. They were on different floors. The pool was not available, it would be nice to know that when you book the room. I wouldn’t have booked the room. The pillows were flat. The one room was by the stairs and people were going up and down most of the night slamming doors and being loud. The room itself was very nice the beds were comfortable, and the shower was amazing 😎. The breakfast was very good, nice selection.
Stayed 1 night in Jul 2022
Response from Rick on Jul 18, 2022
I am very sorry you did not enjoy your stay, we hope you will give us another chance to serve your lodging needs.

10/10 Excellent

Talishia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in very late at night, but it was quick and the front desk associate was friendly and helpful. It was nice to see the added security at night too.
Stayed 1 night in Jul 2022
Response from Rick on Jul 4, 2022
Thank you for Staying with us.... We hope to see you soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rick on Jul 4, 2022
Thank you for being our guest! We hope to see you back soon!

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rick on Jun 28, 2022
we appreciate you! Thank you for being our guest!

4/10 Poor

Darrell

Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Travelled with family
Liked: Property conditions & facilities
For a late check in, the front desk staff were very kind and helpful. Clean, comfortable and convenient. Great start to our family vacation.
Stayed 1 night in Jun 2022
Response from Rick on Jun 18, 2022
Happy Vacation! Thank you for choosing to stay with us!