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Reviews of Amrâth Hotel DuCasque

4 out of 5
Amrâth Hotel DuCasque
Helmstraat 14, Maastricht

Reviews

8.2

Very good

Rating 10 - Excellent. 173 out of 570 reviews" "
Rating 8 - Good. 276 out of 570 reviews" "
Rating 6 - Okay. 93 out of 570 reviews" "
Rating 4 - Poor. 16 out of 570 reviews" "
Rating 2 - Terrible. 12 out of 570 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Marianne

Disliked: Staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024
Response from Team Amrâth Hotel DuCasque on Mar 19, 2024
Beste Marianne,Hartelijk dank voor uw beoordeling. Wij hadden graag geweten waarom u een lage score heeft gegeven zodat wij hieraan kunnen werken. In ieder geval danken wij u voor het nemen van uw tijd om te beoordelen. Met gastvrije groet,Front-Office Receptioniste Amrâth Hotel DuCasque

10/10 Excellent

Steef-Jan

Travelled with partner
Liked: Amenities
Great hotel, fresh rooms, airconditioned, and friendly staff. A good place to stay for visiting Maastricht - right in middle of everything. Price is good, quality excellent - it’s great and I’m happy I picked it!
Stayed 1 night in Feb 2024
Response from Team Amrâth Hotel DuCasque on Feb 25, 2024
Dear,Thank you so much for your wonderful review.We're glad to hear that your room was up to your standards and that your liked our friendly staff. It means a lot to hear that from you. We are happy to hear that you liked your pick and we surely hope to see you again in the future.Kind regards,Team Amrâth Hotel DuCasque

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Na
Response from Team Amrâth Hotel DuCasque on Jan 26, 2024
Beste Audrey,Bedankt voor uw beoordeling van 4 sterren. Heel fijn dat ons hotel naar wens was voor u.Met gastvrije groet,Team Amrâth Hotel DuCasque

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi en goed hotel
Stayed 1 night in Dec 2023
Response from Naomi on Dec 21, 2023
Beste Peter,Bedankt voor uw positieve review. Fijn om te horen dat u een goed verblijf heeft gehad. Wij hopen u nogmaals te mogen verwelkomen bij ons!Met gastvrije groet,Team Amrâth Hotel DuCasque

10/10 Excellent

Kata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel and we got the room that faced the Christmas market which was a bonus. The breakfast was great (although a bit pricey but very convenient) and my favourite was the lift. I really can't fault anything. It is extremely central and while we didn't really explore the area, it was really nice to be in the centre. The room was spacious, large TV, large bathroom, we had the balcony as well. The Receptionists were very helpful with booking the taxis for us and phoning up when one was a bit late. I would definitely recommend this hotel and would also return if I travelled here again.
Response from Naomi on Dec 20, 2023
Dear Kata,Thank you so much for your lovely review! We are happy to read that you enjoyed your stay with us and that we were able to meet your standards. The view of the Christmas market is wonderful around this time, we are glad the breakfast was worth it for you. Thank you for the compliments on our personnel, this is what we strive for.We hope to have you back soon!Kind regards,Team Amrâth Hotel DuCasque

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Team Amrâth Hotel DuCasque on Dec 13, 2023
Geachte heer Etienne,Wij willen u bedanken voor uw positieve review en hopen u nogmaals te mogen verwelkomen in ons mooie Amrâth Hotel DuCasque.Mvg,Team Amrâth Hotel DuCasque

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool place and great location
Stayed 1 night in Oct 2023

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Team Amrâth Hotel DuCasque on Sep 27, 2023
Dear Ms ChristinaWe would like to thank you for your positive review.Hopefully we will see you again in the future.We wish you a lovely day.With kind regards,Team Amrâth Hotel DuCasque

6/10 Okay

amir

Stayed 5 nights in Sep 2023
Response from Team Amrâth Hotel DuCasque on Sep 27, 2023
Dear mister Amir,We would like to thank you for your review.Hopefully we will see you again in the future.We wish you a lovely day.With kind regards,Team Amrâth Hotel DuCasque

10/10 Excellent

Elizabeth

Stayed 3 nights in Aug 2023

6/10 Okay

Dave

Liked: Cleanliness, room comfort
We paid approximately £250 for one night, all there advertising leads you to believe you will have a room overlooking the square, definitely not the case when you arrive. We arrived after check in time to be told our room would not be ready for another half hour, i said that’s fine as our room overlooks the square, we do not have any rooms that overlooks the square, I challenged him, again he said the same but louder, he then said I will now give you another room with a upgrade, the room was no better that you would get in the Uk from travel lodge for £50 a night. The room we had was on the 4th floor and later when we returned to it the keycard would not work so I went down and had it recharged but that didn’t work so went down again and was give two further cards and neither worked so my wife went down this time and we managed to get in. Later my wife required a Uk adapter so I went down and asked if they had a loan one, no came the reply but I will sell you one for €10, with no choice I had to pay the £10. The bed was ok and the room was clean. Would I stay here again, NO
Stayed 1 night in Jul 2023
Response from Junior Hotel Manager on Jul 24, 2023
Dear mister Dave,We would like to apologize that your stay with us was not up to your wishes.Our Hotel offers different kind of room types and only superior rooms have a view of the Vrijthof and we do not offer this on our website because this can lead to confusion.You had booked a standard room and my colleague offered you a free upgrade to a deluxe room.The uk adaptar is only available for sale.We want to apologize for the confusion regarding the room cards and we will make sure this will not happen again.Hoped to informed you enough.Kind regards,Team DuCasque

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this hotel…fantastic location. Love the quirkiness of this place, staff are fantastic, wouldn’t hesitate to stay again.
Stayed 2 nights in Jul 2023
Response from Naomi on Dec 6, 2023
Dear Tyler,Thank you so much for your positive review.Lovely to hear that you enjoyed staying with us and that our staff lived you to your standards, very good to hear. We would love to have you here again with us!Kind regards,Team Amrâth Hotel DuCasque

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was lovely. The concierge was helpful and the location convenient.
Stayed 2 nights in Jun 2023
Response from Naomi on Dec 5, 2023
Dear Traveler,Thank you for your positive review.It's very nice to hear that you had a nice stay with us! We are happy to hear about our colleague, this is what we strive for!Thank you and see you next time!Kind regards,Team Amrâth Hotel DuCasque

8/10 Good

RODICA

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Jan

Travelled with partner
Centrale ligging maar geluid van buiten was op 3 hoog goed te horen. Gordijnen verduisterden slecht. Douchecabine was aan de krappe kant. Onze kamer was enorm groot, lag t.o. de lift maar deze hoorden we gelukkig niet. Vriendelijk personeel, hotel was wat gedateerd maar het paste.
Stayed 2 nights in May 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre nearby. Lots of shops, restaurants and terrases. Good vibe.
Stayed 1 night in May 2023

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023

8/10 Good

Joao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very central
Stayed 4 nights in Mar 2023

8/10 Good

Augustinus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the elevator was broken for days, not very pleasant. Staff helped us to move us from the 4th floor to the 1st. overall pleasant hotel

10/10 Excellent

Philipp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and accessibility to everything. Convenient, well maintained and helpful staff. We had a few issues with our room upon checkin, but the staff was very accommodating, understanding and helpful in finding a solution and made several extremely generous gestures for making up the inconvenience. VERY impressed with the unexpected customer service beyond call and duty! Also great suggestions from the friendly multi-lingual (impressive!) night manager regarding dining and sightseeing tips! Highly recommend and we will definitely return!
Stayed 2 nights in Aug 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

John

Stayed 2 nights in Jul 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a spot on location.
What a find! Lovely hotel, location for the vrijthof you could not get any better. Centre of old town, walking distance to everywhere. We walked around the sights, returned for a rest and drink, then set out again. Car parking arranged in secure commercial park just across to road. Room large and so clean, lift to floors makes suitcase carrying easier. abreakfast was tasty, all fresh, full continental with english options available. covers all tastes. The staff in the hotel were excellent, always happy and smiling. Really can't think of any negatives, for what we wanted in a hotel it delivered Thank You
Stayed 3 nights in Jul 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a small issue with safe and Shower but was sorted quickly as usual staff very friendly and welcoming
Stayed 2 nights in Jul 2022

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

VILMOS, Elyria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE ALL OF IT.
Stayed 2 nights in Jul 2022

8/10 Good

Alanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Christine

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The location is good but in no way this hotel is a 4 star! The heating was set at 30 degrees in both rooms we have booked, and in both rooms we can hear the water flowing for the whole night! The hotel is under staffed and only one on duty in the evening! The computer system was down during our whole stay and our bill was written by hand. Compared the experience with the price we have paid, I wouldn’t recommend this hotel at all.
Stayed 1 night in Dec 2019
Response from FC on Dec 27, 2019
Dear Anonymous, Thank you for your review. Feedback is very important. We take guests feedback very seriously and will use your comments as a tool to grow and provide even better service to our guests. We appreciate your sharing concerns, and it is our hope that you will give us the oppurtunity to better serve you in the near future. With kind regards, Team Amrâth Hotel DuCasque

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disabled access
A ramp would add that little bit extra to a first class hotel as access unsuitable for anyone with disability
Stayed 2 nights in Dec 2019

8/10 Good

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good except for one
Everything, except for a female staff who was in charge on the evening of 19 October, was very good. I asked her whether I can borrow a wine opener. She said sharply “No, we don’t have any as we don’t have a restaurant inside. You can check with the supermarket, but I don’t know.” The hotel’s brochure says “All other alcoholic and non alcoholic beverages can be bought at the front desk.” So, if you order a bottle of wine, she definitely will say “Here is your wine. We don’t have an opener. You can check with the supermarket.” For sure.
Stayed 1 night in Oct 2019
Response from ML on Oct 25, 2019
Dear Shinya, Thank you for telling us about your most recent stay with us. However, I am surprised to read your comment about our service staff. Our management team is taking this seriously as it is definitely not our standard. We have taken note of your helpful comments and will share them with the team to improve the quality and services we offer. We are looking forward to welcoming you again. Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room is small but other than that, all was ok
Bedroom was extremely small, even for the hotel's location. You literally couldn't pass by properly between the bed and the desk in front of it. Other than that, service was good and overall very clean. Breakfast not that vast but it had all we needed.
Stayed 4 nights in Sep 2019
Response from ML on Oct 20, 2019
Dear Anonymous, Thank you for telling us about your most recent stay with us. The hotel is situated in an monumental building and makes our rooms unique. For a next visited you can book the Superior room with Vrijthof view. These rooms are the larger rooms and have also a mini fridge in the room. We are looking forward to welcoming you again in the future. Kind regards, Team Amrâth Hotel DuCasque

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room plenty of space stairs are a bit steep but wasn’t a problem
Stayed 2 nights in Jul 2019
Response from ML on Sep 20, 2019
Dear Anonymous, Thank you for your review and nice words regarding your stay. We are looking forward to welcoming you again. Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Team Amrath Hotel DuCasque on Sep 9, 2019
Dear sir, Thank you for choosing to stay at our hotel and for taking the time to leave us a review on your experience here. We are looking forward to welcoming you in the nearby future. Kind regards, Team Amrath Hotel DuCasque

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Situation in the centre of the city Room was a bit small
Stayed 1 night in Aug 2019
Response from ML on Sep 4, 2019
Dear Anonymous, Thank you for telling us about your most recent stay with us. We are glad to hear you enjoyed the hotels location in the city centre. The hotel is situated in an monumental building and makes our rooms unique. For a next visited you can book the Superior room with Vrijthof view. These rooms are the larger rooms and have also a mini fridge in the room. We are looking forward to welcoming you again. Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Passable
The room size was inadequate due to the large furniture leaving no space to unpack suit cases .It was necessary to use the remaining floor space which was very inconvenient . The incease in price for the room on the evening of the concert was not justified and was unreasonably high at 246.88 € considering the cost for the previous 2 nights at 90 and 69.85 respectively
Stayed 3 nights in Jul 2019
Response from ML on Jul 26, 2019
Dear Marjorie, Thank you for choosing to stay at our hotel and for taking the time to leave us a review on your experience here. The hotel is situated in an monumental building and makes our rooms unique. For a next visited you can book the Superior room with Vrijthof view. These rooms are the larger rooms and have also a mini fridge in the room. We hope to welcome you again in our hotel. Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Team Amrâth Hotel DuCasque on Jul 13, 2019
Dear sir/ madam, thank you for your stay and this review. We would really appreciate if we could welcome you at our hotel again in the future. Kind regards, Team Amrâth Hotel DuCasque

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location for the Andre Reiu concerts and for exploring Maastricht
Stayed 3 nights in Jul 2019
Response from Team Amrâth Hotel DuCasque on Jul 10, 2019
Dear sir/ madam, hank you for choosing to stay at our hotel and for taking the time to leave us a review on your experience here. We value your comments. We are pleased to hear that our central location is the city was convenient for your plans in Maastricht. We hope we will be welcoming you back soon. Kind regards, Team Amrâth Hotel DuCasque

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience from check in to check out. Very nice hotel right in the middle of the city, very friendly staff. Stayed for 2 nights and will be back again
Stayed 2 nights in Jul 2019
Response from Team Amrâth Hotel DuCasque on Jul 20, 2019
Dear Peter, many thanks for your stay and this lovely review. Your fine compliments have been shared with the entire team. We hope we will be welcoming you back soon. Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 9 nights in Jun 2019
Response from Team Amrath Hotel DuCasque on Jun 29, 2019
Dear sir/madam, thank you for your stay in our hotel and this review. The staff is looking forward to welcoming you in the nearby future. Kind regards, Team Amrath Hotel DuCasque

6/10 Okay

Philippe

Liked: Staff & service
Disliked: Cleanliness
Hôtel vieillot bien situé
Les chambres n’ont pas été rénovées depuis un bon moment, avec les vieux tapis, etc. L’hôtel ne mérite pas ses quatre étoiles. Les chambres ne sont pas insonorisées non plus. Sinon, la taille est correcte, et l’emplacement est bien.
Stayed 2 nights in Apr 2019
Response from Team Amrâth Hotel DuCasque on Apr 25, 2019
Dear Philippe, Thank you for telling us about your most recent stay with us. We are very sorry to learn that your stay with us was not at all in line with your expectations. We sincerely apologize for any inconvenience caused. The rooms underwent a facelift in 2014. We are looking forward to welcoming you in the nearby future. Kind regards, Team Amrâth Hotel DuCasque

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I was early in the hotel at 11 am and wanted to go shopping before check in because check in is at 2 pm. Surprisingly the room was ready already at 11 am. Friendly staff. Very nice room with view on Vrijthof was given to me. Very clean room, good breakfast. Hotel super location. I think the best location you can get. Enjoyed my stay. Thanks Amrath du Casque Hotel.
Stayed 1 night in Apr 2019
Response from Team Amrâth Hotel DuCasque on Apr 21, 2019
Dear sir/ madam, Thank you for your review and nice words regarding your stay. We are pleased to read that you enjoyed our spaces Superior room with Vrijthof view. Many thanks for highlighting our ‘Le Good Morning Amrâth’ breakfast buffet. We hope that you will stay with us the next time you are in Maastricht! Kind regards, Team Amrâth Hotel DuCasque

8/10 Good

Topbrands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is great, breakfast is average , old building ...
Stayed 1 night in Mar 2019
Response from Team Amrâth Hotel DuCasque on Apr 1, 2019
Dear sir/madam, thank you for your stay and this review. We are glad to hear you enjoyed the hotels location in the city centre. We are sorry to hear that our breakfast did not match your expectations. We hope that you will stay with us the next time you are in Maastricht! Kind regards, Team Amrâth Hotel DuCasque

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Brintha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Sarah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good location, iffy service
Location is very good. Beds comfortable. There was a faint smell of sewage from the bathroom and our sink backed up – even after we managed get it drained, the scent lingered. I was not happy with the level of service as they were quite unaccommodating but I don't imagine that's always the case. I would recommend for the value, location, and comfort; assuming you don't have plumbing issues or an actual customer service need that will likely go unsolved, you'll have a very comfortable time.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, good hotel and good breakfast. The location is also very good
Stayed 1 night in Dec 2018

8/10 Good

M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location. Noisy on weekend nights until about 1am. Not apparently above or next to a bar or club but music could be heard quite clearly. Maybe request a higher floor?
Stayed 3 nights in Nov 2018
Response from Team Amrâth Hotel DuCasque on Nov 30, 2018
Dear sir/ madam, Thank you for taking the time to share your feedback. We are sorry to hear that you room was noisy. Unfortunately we cannot see your booking details, but we think you had a room at the front-side of the hotel. For a next visit we advise to book a Standard room. These room are at the backside of the hotel which is quieter. Looking forward to welcome you again. Kind regards, Team Amrâth Hotel DuCasque