Breakfast, lunch, dinner served; French cuisine
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Reviews of Gatsby Hotel & Restaurant by Happyculture

4 out of 5
Gatsby Hotel & Restaurant by Happyculture
36, rue des Freres Lumiere, Chassieu, Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 224 out of 582 reviews" "
Rating 8 - Good. 252 out of 582 reviews" "
Rating 6 - Okay. 68 out of 582 reviews" "
Rating 4 - Poor. 31 out of 582 reviews" "
Rating 2 - Terrible. 7 out of 582 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Karla, Abbotsford

Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed here twice. Once at the start of a holiday and on the way home. It is currently under construction so dining room was closed during the first stay but this stay we had a nice breakfast in the morning before we left for the airport. Clean rooms and enough space for the 3 of us.
Stayed 1 night in Apr 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called in to drop a family member at LYS. Unlikely setting but once inside the reception was friendly and our rooms were comfortable and in good condition and fine for a short stay. Dinner and breakfast were good. Easy access to the airport and routes beyond.
Stayed 1 night in Feb 2024
Response from Ludovic S_Directeur on Feb 9, 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that, despite the unusual circumstance of dropping off a family member at LYS, you found our reception friendly and your rooms comfortable for a short stay. It's great to know that you enjoyed both dinner and breakfast. We're pleased our location provided easy access to the airport and routes beyond. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like for your next stay, please feel free to let us know. Safe travels, and thank you for choosing us!

4/10 Poor

Leon

Disliked: Property conditions & facilities
No fridge and cost me 945 dollars for 2 rooms a night!! Give me Crown any day.
Stayed 1 night in Sep 2023
Response from Ludovic S_Direction on Sep 29, 2023
Dear guest,Indeed in order to be in line with the government guidelines on energy sobriety, our rooms are not equipped with mini-bar. For the rate you advertise, be aware that this is not the price we charged you. Best regards

8/10 Good

patty

Stayed 1 night in Aug 2023
Response from Ludovic S_Directeur on Sep 29, 2023
Thank you for your feedback ! We hope to see you soon !

4/10 Poor

Asim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot and noisy building works. Nice theme hotel
Air conditioning was set to 19C and even if you reduced the temperature, it would reset back to 19C a few seconds later. There was a sign next to it saying it will set back to 19C if the room is not occupied to be eco-friendly. However, the duvet was thick and too warm. I had to remove the duvet and open the window, which made it noisy as the hotel is just off the main road. There was also building work being done in the room directly above mine. The building works continued from about 2pm to 7.30pm on day 1 and started at 9am on day 2, and not even wait until 11am checkout time. Overall, really uncomfortable stay with lack of consideration to have customers in rooms next to the building works. The hotel was not full, in fact it seemed empty based on the car park, bar and restaurant. The restaurant only had pizzas on offer and they looked very dry. I looked around at other customers plates and all of them had cut off the very dry crusts. The pizza base was clearly not fresh. The hotel decor is however amazing and well thought through, keeping to the 1920s Gatsby theme. The complimentary tea infusion drink in the lobby was refreshing. The staff were superb and very friendly and professional. The hotel was very clean. I just wish I could have slept.
Stayed 1 night in Mar 2023
Response from Ludovic S_Directeur on Apr 4, 2023
Dear guest,Thanks for your review, We are taking good note of your remarks.

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ludovic S_Directeur on Mar 20, 2023
Merci pour votre notation Léo A bientôt

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ludovic S_Directeur on Jan 17, 2023
Merci beaucoup Philippe d'avoir pris le temps de noté votre séjour au sein de notre hôtel.

6/10 Okay

Simon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down, dirty stained carpets, room was horrid
Stayed 1 night in Nov 2022
Response from Ludovic S_Director on Dec 8, 2022
Dear Simon,I am sorry that our establishment did not live up to your expectations.Our establishment is currently undergoing a complete renovation of its rooms.My team and I hope to have the chance to welcome you to discover these new products.Cordially

8/10 Good

Duncan J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from La Gatsby Team on Aug 30, 2022
Merci beaucoup cher Duncan pour cette appréciationA bientôt

6/10 Okay

Benjamin

Travelled with family
Restaurant and bar should be open
I think that a hotel claiming to be four stars shouldn't close its restaurant and bar all weekend. There is very little close by and we would have spent plenty had there been anything. We had an email saying the restaurant would be closed but that the bar would be open. In the event neither was availble. The bath was rather grotty in our room, bits of plaster peeling etc.
Stayed 1 night in Jul 2022
Response from Ludovic S_Director on Aug 30, 2022
Dear Customer,Thank you for taking the time to write your review.Know that we would be delighted to be able to offer you our restaurant even on weekends, however the recruitment problems inherent in our profession mean that we have to make choices of opening days, sorry that you stayed with us on a closing day. .Nevertheless, our teams remain at your disposal to indicate the restaurants available in the surrounding area.Cordially

4/10 Poor

Ilona

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We chose this property as a stop over en route to the alps. We knew we would arrive quite late so specifically choose this hotel as it had a restaurant/ bar so we could feed the kids but when we got there they said the restaurant was not open that night and they couldn’t provide room service either, so we had to go back out late at night on the hunt for food and water. Not acceptable that even basic options or drinks could not be provided when they choose to close the restaurant. There were better hotel options available for the route we planed without catering, which we would have selected had we known.
Stayed 1 night in Feb 2022
Response from The Management on Feb 15, 2022
Dear Ilona, Thank you so much for your feedabk. We are sorry that you didn't receive the information on time about the closed restaurant in our hotel during the week-end. We will make some effort to deal with Expedia to be sure that you receive the good information on time for our future guests. We hope that you enjoyed your night in our establishment. Best regards,

8/10 Good

Patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hallway carpet and common areas need attention
Stayed 1 night in Nov 2021
Response from La Team Gatsby on Dec 20, 2021
Hello Patrick, Thank you for your reply. We would like to apologize following your dissatisfaction regarding your experience in the hotel. Your feedback is important to us and we will consider it to improve the customer experience. Best regards,

6/10 Okay

Colin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice, convenient hotel, food in the restaurant is very good and staff lovely
Stayed 1 night in Oct 2021
Response from La Team Gatsby on Dec 20, 2021
Hello Colin, Thank you so much for your feedback regarding the hotel. We look forward to welcome you again in the Gatsby. Best regards,

10/10 Excellent

mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hôtel
It’s almost perfect. At a walking distance from EuroExpo. If you are not going to a fair, the area is not so interesting. The price is a little high, but all hotels were fully booked !
Stayed 1 night in Sep 2021
Response from Gatsby Team's on Dec 20, 2021
Hello Mario, Thank you so much for your reply ! We hope to see you again soon. Best regard,

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Staff & service
Small no clean swimming pool
Stayed 1 night in Jul 2021
Response from Gatsby Team's on Dec 20, 2021
Hello Madam, Sir, Thank you so much for your feedback following your stay in the Gatsby Hotel. Your feedback is important to us and we will consider it to improve the customer experience. When the simming pool is open the summer, it is cleaned everyday by our staff. We will share your comment to our staff in order to improve ourself for the next time. Best regards

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Francesco on Nov 17, 2020
Bonjour Geoffrey, nous vous remercions de votre avis,qui nous incite à faire plus pour mieux vous accueillir. N'hesitez pas à partager votre experience sur les résaux sociaux. Au plaisir de vous acceuillir de nouveau au Gatsby.

10/10 Excellent

Dimitrios

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Lauréane Massié on Aug 21, 2020
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go there again
Good hotel for the price. Easy parking and friendly staff.
Stayed 1 night in Jul 2020
Response from Lauréane Massié on Jul 17, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop to the Alps
Room and facilities were great. Only a buffet dinner was available which was quite expensive. Breakfast which was included in the room rate was very good. Location was good for an overnight stop to the Alps as it is just off the motorway.
Stayed 1 night in Dec 2019
Response from Francesco on Jan 6, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Dea

Disliked: Cleanliness, property conditions & facilities
Not a great experience
The hotel shuttle stops at 7PM and taxi from the airport was 50Euros. Room was very hot and the only solution the front desk could give was to open the window. The traffic and outside noise was awful. The room and hotel was very shabby (no chic).
Stayed 1 night in Dec 2019
Response from Francesco on Jan 6, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Costa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Francesco on Oct 17, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel was very friendly and check in was quick and efficient!
Stayed 1 night in Jul 2019
Response from Francesco on Aug 5, 2019
Dear Claire, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Christine, Tampa/St Pete, FL

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is only 6km from stadium and a short taxi to the airport train station.
Stayed 1 night in Jul 2019
Response from Francesco on Aug 5, 2019
Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location bit out of way for going to bars restaurants etc more a business type hotel
Stayed 1 night in Jul 2019
Response from Francesco on Aug 5, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

MIEKO

Liked: Cleanliness
Disliked: Staff & service
Disappointed
This hotel is supposed to be 4 stars but I don’t agree with this rating. When we arrived at the hotel in the evening, we were told the restaurant was closed on the day, there were no where we could eat around the hotel apart from a hot dog van behind the hotel. I was also conned by a taxi they ordered for me so I reported it for their future customers but they didn’t treat it seriously. The staff don’t really speak good English as it stated on their website. The room quality was relatively similar to the picture on the website but I didn’t get service they offered on their website.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
We needed someplace close to the airport for an early morning flight and this hotel was very convenient. They even had a nice swimming pool though it was heated even on a warm July day.
Stayed 1 night in Jul 2018

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel was far for the city centre and lacked facilities. More of a 3 star then 4
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 * hotel.. Needs a good clean, dated.
This is not a 4* hotel. Rooms are dated and small. Construction going on the floor above, but I did complain and the noise stopped. They started working again at 7am!!. Should inform guests when booking that renovation work is going on the hotel. The bathroom was covered in hairs and the shower water does not drain away properly.
Stayed 2 nights in Mar 2018

2/10 Terrible

Chapman

Disliked: Staff & service, property conditions & facilities, room comfort
Worst Hotel I’ve Ever Stayed In
Lyon is terrible. Do not not come to this area or hotel unless you’re forced to. The hotel claims to have a restaurant but serves no food on weekends, except a 10 feet long buffet with two hot dishes for a miserable 25€. There is no food anywhere within 5 miles and there is no transport in that region. The hotel’s heat/radiator does not work and I was alternating between sweating and freezing. It is a 50€ taxi or 30€ Uber to downtown. You cannot find food, basic amenities, or even cigarettes anywhere nearby. The city is dead especially on weekends and this is the WORST hotel I’ve stayed in out of the last one hundred hotels in terms of experience. Avoid this city and avoid this property AT ALL COSTS. French staff tried to help but some of them are not helpful at all. I had a miserable three days and I am looking into writing in for a refund. This hotel is an utter ripoff.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel I would always recommend
I travel to this area very often and have stayed in many hotels in the region. This is my new number one for the area. The hotel is very different and has an interesting 'theme'. The staff are extremely helpful, friendly and knowledgeable. My only comment is that it would be more suited to longer stays if they had a slightly wider choice of meals, but this is a very small point!
Stayed 3 nights in Nov 2017

6/10 Okay

Suzanne, Oxford UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel was in the middle of nowhere.
No shops, no restaurant on site only a burger van in the backyard. Very poor facilities for such a rated hotel. The only saving grace was the breakfast, that was a large selection of produce to cater for everyone's tastes
Stayed 1 night in Aug 2017

6/10 Okay

Rob, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great for Stop Off
The hotel is fine albeit a bit odd being based slightly half heartedly on the Great Gatsby. Restaurant was closed when we went so had to have a burger from a van which parks in their car park (good burger though).. Special mention must go to the barmaid who was on a different planet of rude, especially to the English.....all attempts to win her over were greeted with a snarl...She took pleasure in talking about me to a colleague / fellow guest with me standing in front off her...!!....All other staff were excellent, friendly helpful and smiley, so avoid the bar if you stay or pretend to be French..All else in the Hotel was fine, nice pool and everything clean and not tired. Slightly weird to have a 10 pin bowling alley in bar????..Bit noisy to say the least...excepting the misery behind the bar I would recommend as a stopover on way to Alps..
Stayed 1 night in Aug 2017

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel
Booked a family room 2 adults and 1 teenager, comfortable beds and had a partition room with sliding door, Loved the outdoor pool, table tennis, games room and ten pin bowling. restaurant was closed for a month but temporary food truck in car park served amazing local burgers. Breakfast also very good and loved the bacon pancakes !
Stayed 1 night in Aug 2017

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Rainy day in Lyon
Great welcome, quick check in, good parking, room was ok but was a little small. Bathroom was nice and comfortable bed. Couldn't use swimming pool because of rain. Breakfast was good but did get chocolate instead of coffee from machine.
Stayed 1 night in Aug 2017

8/10 Good

Barry, UK

Liked: Staff & service
The hotel was nice, but a bit remote in location.
The hotel was nice but located in a remote area more suited to industry clients, as it is surrounded by factory's There was. no where to go out in the evening as most of the places for eating only open work hours for the local factory's. Going into Lyon Centre via taxi is very costly 40 euros and dearer to return. So had to use a local bus and tramway system which took up an hour each way, although the service was regular it was a long way. The room was tiny with just about enough room to get round the bed and Fairley basic considering it was classed as 4 star. The restaurant was pleasant as were the staff, but on one of the evenings it was a buffet set meal costing 25 Euros limited choice, and not expected as it didn't notify us of this and we expected to order from menu. Drink not included in the price. The pool and fitness suite mentioned were tiny, fitness suite had no weights..

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location to airport. Room unclean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough food choices.
The hotel is not near any restaurants and the food choices in the hotel are minimal. The printer did not work to print out boarding passes. On the other hand, the room was clean and a reasonable size.

8/10 Good

John, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good value.
Excellent value and service. Nice little pool. Friendly helpful staff, especially Ane and Theo.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

alistair

Liked: Cleanliness, property conditions & facilities, room comfort
close to airport and euros and major highway out
very happy here good rooms good food front desk staff excellent . only negative was quality of internet and lack of English speaking in restaurant..but def stay here

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good , the hotel was easy to get to and very clean just what we needed to use as a stepping stone to Venice.

8/10 Good

CK, CK, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Beds were clean and pillow food. Shower items good but didn't have conditioner? Nice bathroom. Wifi excellent. Breakfast menu, very nice (squeeze own juice), had games room with pool table, ten pin bowling, although not working at this time. Still liked the hotel,

10/10 Excellent

MM, London, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Good experience, except for the distance to the airport (see below)

10/10 Excellent

Jiadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, Hampshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stop over hotel
Clean and tidy rooms. We had 2 family rooms which were spacious and private. Very good breakfast selection and the pool area is very pleasant. Perfect for a stop over.

8/10 Good

J, London

Liked: Cleanliness, staff & service, room comfort
Right Place , Wrong Time
The place is Deserted and lonely, no place to shop or eat , and have to travel a long way to get to any interesting sites. The buses only run every hour. The hotel staff were very hospitable even though there was a language barrier. The rooms were kept in decent condition and the rest of the hotel was acceptable considering the renovation work was going on and it was very loud and disturbing .

2/10 Terrible

Tony, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly room
Building works going on directly under my bedroom that started at 9am and knocked off at 5.30pm, this was not notified at the time of booking. The ac in the bedroom did not work. The room was smelly and carpet sticky. Totally unpleasant experience, I couldn't wait to leave