Exterior

Reviews of Best Western Grand Hotel Guinigi

4 out of 5
Best Western Grand Hotel Guinigi
Via Romana 1247, Lucca, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 493 reviews" "
Rating 8 - Good. 205 out of 493 reviews" "
Rating 6 - Okay. 31 out of 493 reviews" "
Rating 4 - Poor. 3 out of 493 reviews" "
Rating 2 - Terrible. 5 out of 493 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western grand hotel Guiniji
Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

patrick

Liked: Property conditions & facilities
Nice, clean, spacious room. Not really in a walkable location but a very nice place.
Stayed 1 night in Aug 2023

8/10 Good

Hilmar

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Jul 2023

10/10 Excellent

Henning

Stayed 5 nights in Jul 2023

10/10 Excellent

Krassimira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Lucca
Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.
Stayed 7 nights in Jun 2023

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, we loved it
Stayed 1 night in May 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast with lots of choices. Nice new clean and comfortable rooms. We had dinner at Boomerang restaurant great local place.
Stayed 2 nights in Apr 2023

8/10 Good

Maria Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice location. Friendly staff. Clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Cristiano, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean, excellent restaurant, easy parking.
Stayed 1 night in Apr 2023

6/10 Okay

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

Sir Walter

Stayed 1 night in Aug 2022

10/10 Excellent

Sandra A

Stayed 1 night in Aug 2022

8/10 Good

Dipak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Paz

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This is a very basic hotel. No frills. Clean, good breakfast and close to Lucca old city where great features. Staff Can be moody at times and communication not great. for example charging (a lot!) for water, the only item in the mini bar. We stayed in July and the temperature was near 40c so it was fair to assume water is complimentary but we were charged for it! There was no sign or price again it in the room. The minibar fridge was not even on. The bottles were just placed there. Also the acoustics is a bit poor and you can hear noises from corridors and other rooms. I’ll give 7 out of 10 if you keep to the right level of expectations.
Stayed 2 nights in Jul 2022
Response from Giuseppe on Jul 7, 2022
Dear Mr. Paz, thank you always for choosing us. Our goal is to improve every day to increase the satisfaction of our guests. We are to take note of every review and / or report and intervene on our work thanks to your feedback. Sorry if our minibar service did not meet your expectations as it cost the basic equipment of it is water then the other drinks are on request. It is not a question of temperature but the service as it is appropriate turns out to be paid especially in the period we are living where everything is more expensive. In fact, it turns on from the moment you enter the Room to avoid waste also because we are an integral part of a project that provides for environmental protection and optimization in the use of resources is part of this. We thank you for your opinion and we are pleased to receive a Feed-back at every stay that can help us reach our final goal. We remain at your complete disposal, A dear goodbye in the short future where you can fully appreciate our services, Giuseppe Micillo BW Grand Hotel Guinigi

10/10 Excellent

Mary

Stayed 1 night in Jun 2022

10/10 Excellent

Giuseppe

Stayed 1 night in May 2022

10/10 Excellent

safyan

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Chintan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated about 20 mins from Lucca walls - less if you drive. The staff was always friendly and greeted us with a smile. Rooms were adequate as we were not staying for long. The Sauna is closed due to COVID (not sure why as the fitness centre i.e. the gym was open. Highly recommend the hotel if you don't want a sauna.
Stayed 3 nights in Oct 2021

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really really nice.
Very clean. Spacious, bright and modern. I’d definitely recommend anyone stay here. The staff is very good at their jobs.
Stayed 1 night in Sep 2021

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great hotel. We come back every year. The staff is excellent! The rooms are as well.
Stayed 1 night in Sep 2021

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021

8/10 Good

Marco, Laveno Mombello

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite new hotel, convenient location out of the town clean, good breakfast, nice people
Stayed 1 night in Aug 2020

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Good value for money. Everything you need for an overnight and great breakfast!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know the property for long time...the only issue continue to be internet...terrible...It seems has not been improved...talking to front desk only evasive answers...
Stayed 6 nights in Dec 2019

8/10 Good

ELIMELECH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Suite room was spacious, comfortable and quiet being on the top floor. Five minute drive to old city walls or convenient bus service immediately outside the hotel. Good free parking facilities.Had dinner in the hotel on two nights and it was reasonable quality and good value. Bar unfortunately is dead. Hotel a little dated in decor but no big deal. All staff were friendly and welcoming. Would use this hotel again if I was staying in Lucca.
Stayed 4 nights in Oct 2019

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but...
Everything including dinner and breakfast was very good except the noise from kitchen fans which kept us awake till 11 o' clock at night. Ask for a quiet room
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Steen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

LaKisha, Kansas City

Travelled with group
Disliked: Amenities
The property is very old, the wifi does not work in all of the rooms and the hotel is not close to any food establishments.
Stayed 3 nights in Sep 2019

10/10 Excellent

REZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

noam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay for a family
Comfortable large room, got a top floor family room with a cute little roof balcony, breakfast was very nice. Only con is the location, must have a car to get to the old city and nothing around.
Stayed 1 night in Aug 2019

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury oasis
Wonderful hotel. Fabulous breakfast buffet. Staff was attentive and helpful especially for non-Italian speaking folks. We enjoyed a close by pizza place and grocery store. Free parking is a great bonus.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Myself and my mum both thought this was excellent and the staff were very helpful and friendly,we would love to go back there.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in good location, room was large, clean and quiet. Just what we wanted.
Stayed 1 night in Jun 2019

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les employés sont extraordinaires, surtout au restaurant + cuisine excellente. BRAVO.
Stayed 1 night in Apr 2019

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and breakfast- WiFi very bad
Very nice hotel, room and breakfast but a little far from town and our WiFi was VERY poor on the 3rd floor!!!
Stayed 1 night in Apr 2019

6/10 Okay

Jodi, Oregon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Bed and pillow was uncomfortable, extremely disappointing that laundry is unavailable 2 days out of the week as we planned this stop 1/2 way through our 2 week trip specifically to be able to do laundry and it was closed! Not available? How a laundry room is closed for 2 days of the week makes no sense to me. So, I spent hours driving to a self serve lavandria and waiting for my laundry. Did not get to see Lucca 😔
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, convenient to all things Lucca. They charge 3 euro pp for breakfast, and it is very good.
Stayed 3 nights in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Gwen, Kingston, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Away from the crazy of the comic show but close enough to walk there and the other attractions. Buses convenient but not available until after 2 pm on Sunday so not much help there. Excellent dining and spacious room. Only complaint - my bed (2 twins together) was so hard! Part my age and part ... well it was really hard!
Stayed 1 night in Nov 2018

8/10 Good

bob, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Lucca with parking.
Hotel was a large and busy place. Cost of drinks was high with a bar which lacked any atmosphere or comfort. Functional only.
Stayed 1 night in Oct 2018

10/10 Excellent

For, Acapulco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 min walking but is exellente and very confortable rom and good breakfast
Stayed 1 night in Sep 2018