Note fondée sur 266 évaluations vérifiées
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 9 août 2022 sur Orbitz
I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.
par un voyageur vérifié
Publié le 1 mai 2022
Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.
par un voyageur vérifié
Horrible stay
Publié le 25 mars 2022 sur HotelsI room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.
Commentaires de Gestion de l’hôtel
30 mars 2022 par James Bennett, Gestion de l’hôtel
So sorry to hear about your experience, it does not reflect the level we strive for, please feel free to contact Josh at the hotel to discuss further!
par un voyageur vérifié
Publié le 14 févr. 2022
Very run down, dirty and highway noise is constant.
par un voyageur vérifié de Austin
Publié le 11 janv. 2022
par un voyageur vérifié
Leftover food?
Publié le 25 oct. 2021 sur HotelsThe room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain.
The staff that I did interact with at the front desk were both very nice
par un voyageur vérifié
Publié le 2 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2021 par General Manager, Gestion de l’hôtel
So sorry to see that the stay was not up to par, I do hope we are able to redeem ourselves in the future. Thank you!
par un voyageur vérifié
Publié le 16 juill. 2021
This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.
Commentaires de Gestion de l’hôtel
17 juill. 2021 par General Manager, Gestion de l’hôtel
I am so sorry to hear that you had a bad stay, I can assure you this isn't an impression that we would want to leave.
par un voyageur vérifié
Publié le 12 juill. 2021
The hotel did not have sheets for the sofas.
We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any.
Not a pleasant experience at all.
We had rain and water came in the room. Never found out where it was coming from.
Commentaires de Gestion de l’hôtel
17 juill. 2021 par General Manager, Gestion de l’hôtel
I do want to apologize for the issues with your stay and do want to make sure that we avoid issues like this in the future.
par un voyageur vérifié
Publié le 26 juin 2021
There was roaches and was very mugging in the lobby.
Commentaires de Gestion de l’hôtel
17 juill. 2021 par Destiny Martinez, Gestion de l’hôtel
I am sorry that you had to deal with this as I can assure you we are taking these matters very serious.