Lobby

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5828 I 27 S, Lubbock, TX

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 821 reviews" "
Rating 8 - Good. 250 out of 821 reviews" "
Rating 6 - Okay. 138 out of 821 reviews" "
Rating 4 - Poor. 83 out of 821 reviews" "
Rating 2 - Terrible. 61 out of 821 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross and hair everywhere stains loud
Stayed 2 nights in Apr 2024

10/10 Excellent

terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property as sparkling clean and a great value!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Hi Terri,We're thrilled to hear that you found our property sparkling clean and a great value! Providing a comfortable and affordable experience for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!

4/10 Poor

Misty

Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 3, 2024
Hi Misty,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 Excellent

Ruben, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My checkin was quick and accurate. The room was very clean and comfortable. The room was spacious with a welcome small refer in the room. Breakfast was good and checkout was simple and quick. I would stay here again. There was some loose trash on the outside, maybe due to the winds.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Hi Ruben,We're delighted you had a smooth check-in and found your room clean and comfortable with appreciated amenities. It's fantastic you enjoyed breakfast and found checkout easy. We appreciate your feedback about the outside area and will address it promptly. Thank you for your kind words, and we hope to see you again soon!

8/10 Good

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was more firm than I'd have liked it to be which led to some back pain, but over all served its purpose. Free breakfast was good. Staff was friendly. For the price, id stay there again. Pool and hot tub might be worth checking out next time too.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Joshua,Thank you for your feedback. We're glad to hear that you enjoyed the free breakfast and found our staff friendly. We apologize for any discomfort caused by the firmness of the bed and the resulting back pain. Your comments are noted, and we'll take them into consideration to ensure a more comfortable stay in the future. We look forward to welcoming you back, and we hope you'll have the chance to enjoy our pool and hot tub next time.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Vet nice place for the first time being there
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 17, 2024
Hi Richard,Thank you for choosing us! We're thrilled to hear that you had a very nice experience during your first visit! Your satisfaction is important to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything specific you love or any suggestions you have, please feel free to share.

6/10 Okay

Cameron

Stayed 10 nights in Feb 2024
Response from Sophia CSR on Mar 15, 2024
Hi Cameron,We appreciate your feedback and value your opinion. Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd bed had a stain when we arrived. Room look like they lazily cleaned it with no effort. People are swimming early in the morning which made it hard to sleep in.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Juan,We apologize for the cleanliness issues and noise disruptions during your stay. It's unacceptable that your room wasn't up to our standards and that you were disturbed by noise from the swimming pool in the morning. We'll address these issues with our teams to ensure improvements are made. Your feedback is valuable, and we're here to make your stay better in any way we can. Please let us know if there's anything else we can assist you with.

2/10 Terrible

Jesse

Power kept tripping. Never cleaned room, my reservation wasn’t accepted, had to wait 2 hours to check in
Stayed 5 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Jesse,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please do not hesitate to contact us directly regarding your experience. Again, we are sorry and look forward to speaking with you.

6/10 Okay

Juan

Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Juan,We appreciate your feedback and are committed to improving our services. Please feel free to share more details about your experience so we can address your concerns effectively. Your input is invaluable to us, and we strive to provide a 5-star experience in the future. Thank you for choosing us!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Stephen,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet and didn’t have any problems
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Hi Alexandra,We're thrilled to hear that you had a peaceful and trouble-free stay with us! Providing a quiet and comfortable experience is our goal, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Lamonta

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 25, 2024
Hi Lamonta,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
It was nice and comfortable
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 12, 2024
Hi Leticia,We're pleased to hear that you found your stay nice and comfortable. Providing a relaxing experience for our guests is our goal. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future!

2/10 Terrible

Kristi

Disliked: Staff & service
Rude very
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 12, 2024
Hi Kristi,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 12, 2024
Hi John,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Eugene

Liked: Cleanliness, property conditions & facilities
The front desk person has to refill the breakfast items. So sometimes you have to wait. Especially on the weekend! My hair dryer didn't work and I didn't know until after my hair was wet! I'm glad my son had a room next door because I had to use his! These are connected to the wall and I couldn't ask the desk person to call maintenance.
Stayed 4 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

6/10 Okay

Eric

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Everything was excellent except about 9pm I got a phone call from the lady who checked me in just making sure everything was going good. Seemed a bit late to call but is an amazing thing to do - just do it a bit earlier. At checkout, there was no one at the desk for about a minute. Once she arrived it went really well. I will stay again on my next trip through the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Gioia

Stayed 1 night in Dec 2023

8/10 Good

Cory

Liked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Keli

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay
Stayed 1 night in Nov 2023

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Brian

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Door problems and not clean
Checkin was good, no problems. However, when we got to our room, I couldn’t believe that the door was misaligned to the point of leaving a gap where I could see into the hall. The doors need total replacement. The door was lightweight as well. It looked like someone had tried to forcefully enter the room at one point. The bathroom door was also in need of replacement. The beds and linens were nice and clean. The room was spacious and had all we needed. The bathroom was filthy as were the tile floors(pics). This place needs a deep clean and new doors. The breakfast was good but it took about an hour and a half to feed my family since there were so many people. I don’t think I’ll stay here again.
Sink drain
Sink overflow hole
Damaged door
Quarter to half inch gap in door
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023

10/10 Excellent

Lashonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet. The staff was nice and helpful. Overall experience was good! Thank you!
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great service. Will be staying again in the future.

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool and no hot tub but good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to our next stay here!
The stay was wonderful. We were greeted warmly by Zoey. Her kindness was genuine. The room was fine and clean. The bed was very comfortable. The carpet is a bit old and somewhat worn. I had a bit of trouble closing the room door from the hallway - the handle was loose. I reported it to the front desk and they took care of the issue. Breakfast choices were very nice and hot. Looking forward to our next stay here!
Stayed 2 nights in Oct 2023

6/10 Okay

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrbile and nasty
Staff very kind Facility very nice on outside and in lobby Concerning that the hall carpets are nasty Exterior of room doors have chipped off peices that suggest somone was distructive and the property chise not to fix Smelled like cigarette smoke yet its advertised as non smoking room Our room, the carpets had something sticky on them The couch was dirty and had stains The nite stand had chunks missing off of it The sink in the bathrooom needs fixing it is awful There were quiet large puddles behind the toilet of dried up urine I would not recommend this hotel nor will i stay at this chain I wish i could gwt a refund for all the issues encountered above Did not report these to the front desk room 112
Stayed 1 night in Oct 2023

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay prior to reading the reviews. I was a bit on edge not knowing what to expect or expecting the worst from what was posted in the reviews. We arrived late check-in. It was going to be a packed house with college football game in town. The room was clean and cozy. Woke up for to really good breakfast. The staff was awesome, friendly and very attentive. Overall we had a great stay no issues. Definitely cant believe everything thats in the bad reviews. Would definitely stay again.
Stayed 3 nights in Sep 2023

8/10 Good

Marcelino

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I found a spider on my bed and a bug in the bathroom.
Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Cody

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Several things in room were dirty. For what they are charging for room. They should be more clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana

Stayed 2 nights in Sep 2023

2/10 Terrible

Leah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Oran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Debra L

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
very disappointing
Where to begin...The staff was very unhelpful. Wouldn't answer front desk calls from our room requesting sheets and blankets, when we finally went and got them ourselves after them hanging up on us multiple times later. The fold out couch had a cigarette butt in it. The mini fridge didn't work. The bathroom had bugs in it. For breakfast, coffee was warm at best. The juice dispensers didn't work correctly. Just a dud of a place. And we paid $230+ to be treated like garbage.
Stayed 1 night in Sep 2023

4/10 Poor

Qudashia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ROBERT, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice. Didn’t like the 9:00am wake-up call asking if I needed new towels or room cleaned. Drove more than 5 plus hours and got in late to a unnecessary call.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

David

Travelled with family
Liked: Staff & service, room comfort
Several outlets did not work, fridge did not work. No USB plug ins. Beds we’re comfortable.
Stayed 2 nights in Aug 2023

6/10 Okay

Bryan

Stayed 1 night in Aug 2023