Reception hall

Reviews of Wingate by Wyndham Louisville East

2.5 out of 5
Wingate by Wyndham Louisville East
12301 Alliant Ct, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Charles

Travelled with partner
Easy access. Breakfast started to early and was finished before I could get at 9:30.
Stayed 1 night in Mar 2024

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Last night there there was a group that checked in had around 8 kids under the age of 13 in 1 room qnd the adults in another. The kids were yelling and screaming slamming things against the walls for 2 hrs finally had to call front desk around 1130
Stayed 2 nights in Mar 2024

8/10 Good

glynis

Check in was smooth a lot of people around the desk talking to the receptionist but she was nice. Our bathroom floor was very sticky, yucky, lock on door broke too tired to complain. Stay was good ovr
Stayed 1 night in Mar 2024

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Windows old and couldn’t see out to our car. Tub faucet sticking out an inch from the wall, and you could see the pipe behind. Beds were good. Room size good. Breakfast great.
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Unfortunately, for the last 2 nights of my stay, an infant or toddler was crying and screaming across the hall from me until midnight. It's a good thing I'm deaf in one ear as I could lay on my good ear and muffle most of the noise. The hotel staff also 'forgot' to provide maid service on one of the days so I'm not sure what that was about. Other than that, it was an acceptable to good hotel stay.
Stayed 3 nights in Mar 2024

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay. Good breakfast.
Stayed 1 night in Feb 2024

6/10 Okay

Kristi

Stayed 1 night in Mar 2024

10/10 Excellent

Peter

The women on the front desk, apologies I’ve forgotten her name, was exceptional. Thank you
Stayed 1 night in Feb 2024

8/10 Good

Julian

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Clean property
Stayed 1 night in Feb 2024

10/10 Excellent

Randa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the property and the location . We have booked for.our yearly trip to Louisville next year!
Stayed 2 nights in Feb 2024

8/10 Good

Chosen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I felt safe. The room was clean staff was lovely. Will go back
Stayed 3 nights in Feb 2024

10/10 Excellent

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our temporary job which made it easy to get back and forth. Had good gas stations and many restaurants around it. Had a good breakfast every morning just wish they had pancakes and waffles. Im not a waffle person every morning.
Stayed 2 nights in Feb 2024

4/10 Poor

Sean

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Could not adjust the temperature of the room. It was cold.
Stayed 1 night in Feb 2024

10/10 Excellent

Angelai I

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Jan 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place it was clean staff was friendly and breakfast was standard. Bed was hard as a rock.
Stayed 1 night in Jan 2024

6/10 Okay

Kelly

Liked: Cleanliness
Stayed 10 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Grigoriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Allan

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Greeshma

Stayed 1 night in Jan 2024

8/10 Good

Victoria

Stayed 1 night in Jan 2024

8/10 Good

Helen, Lennon

Stayed 2 nights in Jan 2024

8/10 Good

Daniel

Stayed 5 nights in Dec 2023

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stacy was awesome
Stayed 3 nights in Dec 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. But the beds where hard not very comfortable the pillows where wore out.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Our room was huge and very clean. So comfy. Everyone was so kind, the breakfast was delicious, and the pool was amazing! We will definitely be back.
Stayed 2 nights in Dec 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The hotel overall was very nice. Great facility, wonderful staff, and clean facility. The breakfast was ok. Had the typical continental breakfast cereals, breads and waffles. Each day there was a hot breakfast, such as biscuits and gravy or eggs and chicken. The four stars was for how hot the room was and the additional charge at check-in. It was 40 degrees outside or less during our entire stay, but the room was HOT. Even with the heat turned off in the room, it was very warm. Also, at check-in there was a $50 additional "hold" put on my card for any possible damages. I did not see this mentioned anywhere on Expedia or the hotel website before booking the room. Charges/Holds for potential damages should be a bit more straight-forward.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent Guest for Multiple Reasons
I stay here 2-3 times per year when visiting family in Louisville. It’s comfortable, the free breakfast is good, I like the no pet policy, no smoking, it’s close to restaurants, easy to get on/off I-64, next to Sam’s Club for gas and whatever, microwave and fridge in the room. Value is good.
Stayed 4 nights in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KH on Dec 25, 2023
Thank you so much for your excellent rating, Joshua! Excellence is something we strive for and I believe we exceeded with you. If you ever need a place to stay again you know where to come!

10/10 Excellent

bradley

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from KH on Dec 23, 2023
Thank you so much for your excellent rating, Bradley! We hope you'll be back to see us!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel did it job. No problems or issued. Grandchildren enjoyed the pool and fitness room was better then most hotels.
Stayed 2 nights in Dec 2023
Response from KH on Dec 23, 2023
Thank you so much, Scott! We are thrilled to know that you think highly of our fitness room and that your grandchildren enjoyed the pool. We strive to make our guests happy and I believe we succeeded with you. Please come back and visit us again in the future.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for us, location wise. It is a nice hotel with free breakfast and a gym. Had a swimming pool too but we just didn’t have enough time to check it out.
Stayed 2 nights in Dec 2023
Response from KH on Dec 25, 2023
Thank you so much for your feedback, Jennifer. We are thrilled to know that you find our location to be a great spot for you and that you appreciate our hotel. Please come back and visit us again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with minor glitches
Overall, it was a very good stay. The only glitches were that one of the drapes didn't close completely, letting in some light at night when we were trying to sleep. Also, we had trouble with the keys, which didn't seen to work after a while.
Stayed 1 night in Dec 2023
Response from KH on Jan 15, 2024
Thank you for your feedback, William. We are happy to know you enjoyed your overall stay with us and apologize for the minor glitches you had. We hope you'll give us another chance in the future.

8/10 Good

Marjorie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from KH on Dec 15, 2023
Thank you for taking the time to rate our hotel!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KH on Dec 13, 2023
Thank you so much for your excellent rating, Denise! We hope to serve you again in the future!

8/10 Good

Lea Ann

Stayed 1 night in Dec 2023
Response from KH on Dec 13, 2023
Thank you so much, Lea Ann!

10/10 Excellent

Gayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wingate By Wyndham on Dec 5, 2023
Thank you Gayla!

6/10 Okay

Lawrence

Stayed 5 nights in Nov 2023
Response from KH on Dec 13, 2023
Thank you for your rating, Lawrence. We apologize that your stay wasn't up to par. I wish we knew what caused the lower rating to give us a chance to address/resolve whatever the issue was. Every day we strive for perfection and to make our guests comfortable and happy. We hope you will give us another chance in the future.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 4 nights in Nov 2023
Response from KH on Dec 3, 2023
Thank you so much, Norma! We appreciate your amazing review and rating! Excellence is something we strive for and I believe we succeeded with you. We hope to serve you again in the future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located around several fast food shops. Check-in was easy, fast.
Stayed 1 night in Nov 2023
Response from KH on Nov 25, 2023
Thank you so much for your positive feedback! We are so happy you enjoyed your stay!

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just in town for the night. Our room was very comfortable and clean and the front desk clerk was very nice.
Stayed 1 night in Nov 2023
Response from KH on Nov 25, 2023
Thank you, Donald! We appreciate your feedback! Next time you're in town and need a place to stay come and see us!

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good, almost great stay!
The staff was amazing and always friendly no matter who was at the front desk. The room was comfortable except for the pull out sofa. It needed updated about 20 years ago. The pool was heated but needed updated badly...looked run down. The bathroom looked uodated but poorly done with caulking peeling up. Nothing was bad enough to keep me from staying there again, just some eye sores. The breakfast was better then most hotels. Between the delicious brrakfast and great front desk staff, i would stay here again!
Stayed 3 nights in Nov 2023
Response from KH on Nov 25, 2023
Well, thank you, Brent! We truly appreciate your review! As far as the sofas go, you will be happy to know that we are in the process of swapping out the old ones with new ones as we speak! The pool is also on our list of things to do. Hopefully, you can come back and visit us again in the future and check out all the updates we've made by then! Take care!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from KH on Nov 25, 2023
Thank you so much, Maria!

8/10 Good

heather

Travelled with family
Liked: Cleanliness, staff & service
The front desk staff were very nice and the breakfast always had options available. The area was clean in the eating area. The room was fairly clean. There was hair in the shower and linen. The exhaust fan did not work and the ice machine was not working on the floor we were on. The indoor pool had a sign that kept moving around whether it was closed or not so it was hard to tell whether it was open. The area around is more of a business district. There are some fast food places but only two actual restaurants nearby. Fairly quiet and not too close to the highway.
Stayed 3 nights in Nov 2023
Response from KH on Jan 15, 2024
Thank you for your feedback, Heather. I apologize for the inconvenience you experienced during your stay with us. We have since resolved these issues and hope you will give us another chance in the future.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property has 4 EV chargers; 2 Telsa and 2 CCS. One of the CCS chargers was not working. Breakfast was lacking a "meat" option every other day.
Stayed 4 nights in Nov 2023

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and staff friendly. Stayed two days. WiFi was not working in room. Called desk and was told someone would fix the next morning but it never worked throughout visit. Did not have "do not disturb" door hanger so I stopped by dest to let the know we did not need house keeping. They still woke us up from a nap trying to come in a clean the room.
Stayed 2 nights in Nov 2023

8/10 Good

Gregory

Travelled with group
Nice and clean property in a safe area. Staff were very polite and accommodating. Bathroom needs night light of some sort and a non-slip surface in the shower.
Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Travelled with partner
Great staff We enjoyed our stay
Stayed 2 nights in Nov 2023
Response from KH on Nov 9, 2023
Thank you so much, Stephanie. We are so happy you enjoyed your stay and our staff. If you're ever in Louisville again and need a place to stay, you know where to come. Thanks again and take care!