Interior

Reviews of Holiday Inn Louisville Airport - Fair/Expo, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 278 out of 616 reviews" "
Rating 8 - Good. 176 out of 616 reviews" "
Rating 6 - Okay. 84 out of 616 reviews" "
Rating 4 - Poor. 46 out of 616 reviews" "
Rating 2 - Terrible. 32 out of 616 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SHARON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Disliked: Staff & service, amenities, property conditions & facilities
Just ok.
Stayed 2 nights in Mar 2024

4/10 Poor

Charles

Disliked: Amenities
The food was terrible, Breakfest and it was extra, $13.00. It is normally compementory The transportation was hit and miss. If the driver wasn't available, you had to get a lyft driver. No shuttle at the airport when I was ready for one. Called for one and a lyft driver came. Didn't get much sleep. Hotel was right under a flight pattern. I will not stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gene

Travelled with partner
Nice hotel. Good place to spend the night if you have an early morning flight out of Louisville airport.
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Quite area
Stayed 3 nights in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Juanita J. GM on Feb 22, 2024
Thank you for your feedback.

10/10 Excellent

Jamey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Jan 2024
Response from Juanita J. GM on Feb 8, 2024
Thank you for your kind words!

10/10 Excellent

Andrea, Terre Haute

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juanita J. GM on Feb 22, 2024
Thank you for your feedback!

10/10 Excellent

Nathan

Stayed 4 nights in Jan 2024
Response from Juanita J. on Jan 16, 2024
Thank you for your feedback!

10/10 Excellent

Hanna

Travelled with partner
Liked: Amenities
Loved the room! Very homey and the staff were extremely nice! Thanks for a nice place to stay!
Stayed 4 nights in Jan 2024
Response from Juanita J. on Jan 16, 2024
We are pleased you enjoyed your stay! We hope to see you again!

6/10 Okay

Meagan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We were here for a cheer competition, the poor front desk worker was all by herself, the company should’ve known and planned in advance. The line to check in and out was long, but the worker was polite. We also weren’t told that the pool was out of service until check in.
Stayed 1 night in Dec 2023

4/10 Poor

Kaci

Travelled with partner
Liked: Staff & service
The staff here was nice enough and helpful, but the pool was under construction and they don't offer free breakfast like the other Holiday Inns. And on top of that my car was broken into the first night we stayed with them. When we asked if they had security cameras pointed to the parking area they said no. Honestly should of known something was off when I saw the "Park at your own risk" signs
Stayed 2 nights in Jan 2024

6/10 Okay

Senad

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Juanita J. on Jan 8, 2024
Thank you for leaving feedback! We value all guest response.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport.
Stayed 1 night in Jan 2024
Response from Juanita J. GM on Jan 8, 2024
Thank you for leaving feedback! Safe travels!

6/10 Okay

Sharon

Stayed 1 night in Jan 2024
Response from Juanita J. on Jan 8, 2024
Thank you for taking the time to leave feedback!

4/10 Poor

Amber

Stayed 1 night in Dec 2023
Response from Juanita J. on Feb 22, 2024
We apologize for falling short of your expectations. If you need anything further please feel free to reach out.

4/10 Poor

John and Susan

Liked: Staff & service
Disliked: Cleanliness
The bath tub had a ring around it - it had not been cleaned. The furniture had stains and the windows were filthy
Stayed 1 night in Dec 2023
Response from Juanita J. GM on Jan 8, 2024
Thank you for taking the time to leave feedback. We do value all guest response. Your feedback will be used as teaching moments with our staff, in order for us to be better and brighter for you.

6/10 Okay

Wendy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is convenient to the Kentucky Expo Center and the staff is really nice. The lobby is very deceiving because it’s nice, updated and clean. However, the facility needs to be reviewed. The pool was closed. All the wood furniture and all doors are old, dirty, scratched and need to be replaced. The carpet is nasty. Just disgusting. The beds and pillows are great and comfy, which was the only redeeming factor besides the nice employees. The breakfast in this hotel is $12.95/person and not worth it. I wouldn’t eat it again if it were free. Also, odd things like freezing cold air comes out of the light switches and every time someone flushes a toilet the faucet water will burn you. With that being said, the whole area around the expo center is run down and dirty. We tried to go to Starbucks one day and the wait for a coffee was 25 mins. Tried dunkin the next day and its was gross and all wrong. Next time we come, we’ll likely stay in a nicer area and just drive a little further to attend our event.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sondra

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed shuttle closed
Stayed 2 nights in Dec 2023
Response from Juanita J. GM on Jan 8, 2024
Thanks for taking the time to leave feedback. We do apologize the notice of the pool closure on the website was missed. We are very anxious to have the pool updated and ready to serve our guests. In addition, if you need transportation outside of shuttle hours, we also have a partnership with Lyft, and would have been happy to schedule a ride for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Stay
Very clean and comfortable! Employees from the front desk staff to the bartender were incredibly friendly and welcoming. The location was great since we were attending a livestock show at the fairgrounds. The condition of the hotel is a bit rundown: chipped wood doors and furniture, stained carpet in hallway, cracked porcelain sink in our bathroom. None of this bothered us since everything else was so positive. However, if shiny bright is important to you, this is not your place.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Just a average stay
Stayed 1 night in Nov 2023
Response from Juanita J. on Nov 10, 2023
Thank you for taking the time to leave feedback. We do value all guest response.

4/10 Poor

Laura

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed stay
Check in front desk great. Got to the room ready to relax. Turned back the bed s and clearly they hdnt been changed. They did a room change and same issue dirty sheets. I asked for clean sheets so i could make change the beds. Front desk that evening was very accommodating. I have stayed here before didnt have this issue. It was very disappointing
Stayed 3 nights in Nov 2023
Response from Juanita J. on Nov 10, 2023
Thank you for leaving feedback. We do value all guest response. We are sorry to see we fell below your expectation during your stay. We hope to have the opportunity to serve you again.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
The hotel staff and facility are fine if you just need a place to stay. I was confused on the extra fee that I paid for breakfast, because it wasn't explained very well how it works. I ended up not eating breakfast there, so that was a waste of my money. Plus, most hotels just have a free continental breakfast, and that would have been just fine. There is nothing in walking distance, so the fact that the bar didn't open after he told us it would, was disappointing. I do like that they have the large bottles of soap in the shower that are attached to the wall. So, it had its pros and cons, but overall, a nice place to stay the night.
Stayed 1 night in Oct 2023
Response from Juanita J. on Nov 10, 2023
Thank you for taking the time to leave feedback.

4/10 Poor

Ehron

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Juanita J. GM on Oct 23, 2023
We are sorry if we fell short of your expectations during your stay. We hope to have the opportunity to serve you again.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and staff was so helpful!
Stayed 1 night in Oct 2023
Response from Juanita J. GM on Oct 23, 2023
Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

Sean

Stayed 1 night in Oct 2023
Response from Juanita J. GM on Oct 20, 2023
Thanks for taking the time to review. We appreciate it!

10/10 Excellent

Tasha

Stayed 4 nights in Oct 2023
Response from Juanita J. GM on Oct 20, 2023
Thanks for taking the time to review! We hope to host you again soon!

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities, room comfort
It was just ok
I was there for the Arba convention but what frustrated me was the fact that the pool heater was busted the entire time we was there. The pool was the reason why we was there. Also while eating breakfast it was kinda rude for someone to always come up and ask what room we was in while we ate. Also it was kinda weird that every time we went up to the front desk there were workers just hanging around chatting so you had to wait to ask questions. The rooms were clean when you asked them but there’s a few things that can definitely be better.
Stayed 5 nights in Oct 2023
Response from Juanita J. GM on Oct 16, 2023
Thanks for leaving feedback. We do value all guest response. I do apologize if your stay was anything less than excellent. Our pool was awaiting a part, and unfortunately we were at the mercy of shipping time. We will use the other challenges as teaching moments with the entire team. Thank you again for leaving feedback!

2/10 Terrible

Manjira

Disliked: Staff & service
The
Stayed 1 night in Oct 2023
Response from Juanita J. GM on Oct 16, 2023
Thank you for leaving feedback. We are sorry to see that your stay was anything less than excellent.

8/10 Good

David, Windsor

Liked: Staff & service, property conditions & facilities
Was nice. Good location.
Stayed 3 nights in Sep 2023
Response from Juanita J. GM on Oct 10, 2023
Thank you for your feedback! We do hope to welcome you again!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023
Response from Juanita J. GM on Oct 10, 2023
Thank you for your feedback! We do hope to welcome you again!

10/10 Excellent

Tanya, Ocean Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Louder Than Life. I'm booking for next year!
Response from Juanita J. GM on Oct 10, 2023
Thank you for your feedback! We do hope to welcome you again!

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Little tired!
Just like most Holiday’s, nice property, ran down and need investment!
Stayed 4 nights in Sep 2023
Response from Juanita J. GM on Oct 10, 2023
Thank you for your feedback! We do hope to welcome you again!

4/10 Poor

Carla

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Hairball in the corner of the room. Carpet was dirty and stained. TV did not work. Very outdated. Very disappointing.
Stayed 5 nights in Sep 2023
Response from Juanita J. GM on Sep 27, 2023
Thank you for taking the time to leave feedback. We do value all guest response. We are sorry to see that your stay fell below our standards of service. We are working diligently to make improvements to make the property better and brighter.

2/10 Terrible

Brittany, Coventry

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Will not be back and do not recommend. We spent 2 of our 4 nights without a working toilet and had to use the lobby bathroom whenever we had to use the restroom. The front desk did send someone both days to fix this problem however the first day when they went up nothing was resolved. We put our name on a room service list two days in a row and did not receive room service either day. There was a complimentary shuttle service to and from a music festival we were attending however we stopped taking the evening shuttle after the driver made extremely unprofessional comments that made us feel uncomfortable.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from Juanita J. GM on Oct 10, 2023
Thank you for your feedback! We do hope to welcome you again!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Juanita J. GM on Sep 15, 2023
Thank you for taking the time to leave feedback. We appreciate the response! We hope to serve you again soon!

2/10 Terrible

Alexander, Bedford Heights

Stayed 1 night in Sep 2023
Response from Juanita J. GM on Oct 10, 2023
We are sorry to see that your stay fell below your standards. We hope to have the opportunity to serve you again however.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Staff in arrival was not very pleasant but the hotel itself was great and other staff very nice. I don’t think the first person wanted to work that day. Wish the restaurant had been open; was closed all weekend
Stayed 3 nights in Sep 2023
Response from Juanita J. on Sep 15, 2023
Thank you for taking the time to leave feedback. We do value all guest response. Know that we are working diligently to bring you a better Food and Beverage experience. We hope you will stay with us again, when your travels bring you back to the area.

8/10 Good

Dana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Juanita J. GM on Sep 15, 2023
Thanks for your feedback. We hope to serve you again!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 2 nights in Aug 2023
Response from Eric R. on Aug 31, 2023
Dear Kirsten,Thank you for taking the time to share feedback of your most recent stay. We look forward to seeing you again when your travels bring you back!

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2023
Response from Juanita J. GM on Oct 23, 2023
Thank you for leaving feedback. We hope to host you again soon!

8/10 Good

Lisa

Stayed 1 night in Aug 2023
Response from Juanita J. GM on Oct 23, 2023
Thank you for taking the time to leave feedback. We appreciate your response.

10/10 Excellent

Catherine

It was clean and well adorned. Parking was a bit tricky.
Stayed 1 night in Aug 2023
Response from Eric R. on Aug 31, 2023
Dear Catherine, Thank you for sharing feedback of your recent stay, we will ensure to share feedback with our amazing team; that works hard each day to make amazing guest such as yourself feel home away from home.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy. Room was clean and bed was comfortable. You do hear the occasional jet landing because of the proximity to the airport but this was expected.
Stayed 2 nights in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

8/10 Good

Nilda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor customer service
The hotel is good for the value. I was disappointed when shortly after checkin I was locked out of my room because neither key would work. It took them about an hour to get the door open by overriding the system with a machine. The whole time my daughter and I were sitting on the floor outside our room after an 11 hour drive. We received no apology from the manager or even acknowledgement for the inconvenience.
Stayed 1 night in Aug 2023
Response from Eric R. on Aug 16, 2023
Dear valued guest, Thank you for taking the time to share feedback of your most recent stay. Please accept our most sincerest apologies as your stay was anything less than exceptional. Please reach out to hotel and ask for General Manager as we want to ensure that we make your stay right.

8/10 Good

Lorita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eric R. on Aug 16, 2023
Dear Valued Guest, Thank you so much for taking the time to share feedback of your most recent stay. We look forward to being your home away from home during the next time your travels may bring you to the area.

10/10 Excellent

Donna

Stayed 1 night in Jul 2023