Free daily full breakfast

Reviews of Holiday Inn Express New Albany - Louisville NW, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 177 out of 499 reviews" "
Rating 8 - Good. 156 out of 499 reviews" "
Rating 6 - Okay. 68 out of 499 reviews" "
Rating 4 - Poor. 48 out of 499 reviews" "
Rating 2 - Terrible. 50 out of 499 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience. No complaints. Very clean, convenient, and great free breakfast.
Stayed 2 nights in Mar 2024

4/10 Poor

SHERRY

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The indoor pool is disgusting…green algae all along the sides of the pool! Looks like it’s been that way for awhile…
Stayed 1 night in Mar 2024

2/10 Terrible

STEPHANIE

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The floor under air conditioner was soaked constantly from a leak. Refrigerator was broken, and didnt realize it wasnt working until the next day and food was ruined. Noisy. Maid service kept walking in, glad i wasnt undressing.
Stayed 2 nights in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Randa

Travelled with family
Liked: Cleanliness, amenities
Tree branches cut and blocking many of the parking spots. Dropped off my 83 year old mom at the door to check in. I had to park way on the back side of the property. The guy at the desk could see me at the back door but made me walk all the way around with my bags. It was an unnecessary hassle.
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good with the exception of not providing paper towels or plates. Placing food brought back on counters or in microwave was a problem. Other than that, the experience was excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and perfect for my needs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shaunta

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early whiched was so helpful with out plans and was very easy going. I recommend staying here
Stayed 1 night in Feb 2024

10/10 Excellent

William, Knightstown

Travelled with partner
Front desk person, Ashley, was excellent. She is very friendly and made an excellent recommendation for dinner in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and how clean it was
Stayed 1 night in Jan 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, amenities
Property was great
Stayed 3 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E
It was clean and the breakfast was great the crew was helpful too
Stayed 1 night in Oct 2023

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway and a decent breakfast
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Stayed 1 night in Oct 2023

4/10 Poor

Ralph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Get here at 5 and found out my room was gone
Booked two queen beds and arrived and was told that room was given to someone else and i had my two boys with me. I asked if a cot was available and was told no. Went outside and they scrambled around and found a room.
Stayed 1 night in Sep 2023

4/10 Poor

James, Asheville

Disliked: Property conditions & facilities
Just overall kind of gross place to stay, but very close walking distance to shops in New Albany
Stayed 2 nights in Sep 2023

8/10 Good

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
The room has splashed liquid below tv on wall, the blinds are damaged and the air unit is held up by wood blocks.
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Very Friendly staff. Great breakfast. Great room, with very comfortable bed
Stayed 1 night in Sep 2023

10/10 Excellent

Stephan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms are nice as well as the front desk staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great breakfast. Amazing water pressure. Clean. No complaints. Anyone who gives this hotel a negative review is likely pretentious. For the price this hotel was perfect.
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Very clean & secure.
Stayed 3 nights in Aug 2023

10/10 Excellent

Connie, Cordova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was your typical Holiday Inn Express. It was being remodeled and smelled of new carpet and glue. Clearly being upgraded. Room was good and clean. The difference maker was the staff! From check in to check out we had the most polite, respectful, helpful staff of any hotel I've stayed in, and I've travelled the world! They were fantastic!
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Liked: Staff & service, property conditions & facilities
Ash
Stayed 1 night in Aug 2023

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was slow at check in. Storm flooded roads and knocked out power to hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was extremely easy with friendly staff. The room was spacious. The bed was fantastic. Plenty a room in the bathroom. Nothing negative to say at all. The breakfast is probably the best I’ve had in two weeks travels. The eggs tasted like I made them at home and did not need doctoring up. The pancakes were good. Two types of sausage. And the oatmeal, it was real oatmeal, it was not cream of oatmeal. Every staff person I encountered was extremely friendly.
Stayed 1 night in Jul 2023

2/10 Terrible

Carissa

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Katreada

Stayed 5 nights in Jul 2023

6/10 Okay

Marisa

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great. Overall, the room was fairly clean, except the black mold all over the bathroom was a clear problem.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were comfortable. Location was great within short distance of everything in louisville. Breakfast was simple but tasty! Customer service was amazing michelle was fabulous. She also made the breakfast. She nade this place great!!! Good job Michelle
Stayed 1 night in Jul 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The light by the bed was inoperable but everything else was wonderful
Stayed 1 night in Jun 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had bed bugs!! I have pictures as well. I asked for a refund and the hotel refused!

2/10 Terrible

Ty

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

CINDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Stayed 2 nights in May 2023

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy access from I64. Was very easy check in and check out.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great, coffee machine was broken but everything else was good.
Stayed 1 night in May 2023

6/10 Okay

James

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Property seems to be under renovation, my floor had half painted walls, missing trim, numerous patches, though no workers were anywhere to be seen. My room was comfortable, but in need of updating. My room door didn't close properly unless you slammed it really hard.
Stayed 1 night in Apr 2023

10/10 Excellent

Justin, Lawrenceburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2023