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The indoor pool is disgusting…green algae all along the sides of the pool! Looks like it’s been that way for awhile…
SHERRY
Stayed 1 night in Mar 2024
2/10 Terrible
STEPHANIE
Travelled with family, Business traveller, Travelled with partner, Travelled with group
Mar 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The floor under air conditioner was soaked constantly from a leak. Refrigerator was broken, and didnt realize it wasnt working until the next day and food was ruined. Noisy. Maid service kept walking in, glad i wasnt undressing.
Tree branches cut and blocking many of the parking spots. Dropped off my 83 year old mom at the door to check in. I had to park way on the back side of the property. The guy at the desk could see me at the back door but made me walk all the way around with my bags. It was an unnecessary hassle.
Everything was good with the exception of not providing paper towels or plates. Placing food brought back on counters or in microwave was a problem. Other than that, the experience was excellent.
Booked two queen beds and arrived and was told that room was given to someone else and i had my two boys with me. I asked if a cot was available and was told no. Went outside and they scrambled around and found a room.
Ralph
Stayed 1 night in Sep 2023
4/10 Poor
James, Asheville
Sep 24, 2023
Disliked: Property conditions & facilities
Just overall kind of gross place to stay, but very close walking distance to shops in New Albany
James
Stayed 2 nights in Sep 2023
8/10 Good
Juan
Sep 24, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The room has splashed liquid below tv on wall, the blinds are damaged and the air unit is held up by wood blocks.
Excellent staff. Great breakfast. Amazing water pressure. Clean. No complaints. Anyone who gives this hotel a negative review is likely pretentious. For the price this hotel was perfect.
The hotel itself was your typical Holiday Inn Express. It was being remodeled and smelled of new carpet and glue. Clearly being upgraded. Room was good and clean. The difference maker was the staff! From check in to check out we had the most polite, respectful, helpful staff of any hotel I've stayed in, and I've travelled the world! They were fantastic!
Check in was extremely easy with friendly staff. The room was spacious. The bed was fantastic. Plenty a room in the bathroom. Nothing negative to say at all. The breakfast is probably the best I’ve had in two weeks travels. The eggs tasted like I made them at home and did not need doctoring up. The pancakes were good. Two types of sausage. And the oatmeal, it was real oatmeal, it was not cream of oatmeal. Every staff person I encountered was extremely friendly.
Rooms were comfortable. Location was great within short distance of everything in louisville. Breakfast was simple but tasty! Customer service was amazing michelle was fabulous. She also made the breakfast. She nade this place great!!! Good job Michelle
Great, coffee machine was broken but everything else was good.
Verified traveller
Stayed 1 night in May 2023
6/10 Okay
James
Business traveller
Apr 16, 2023
Liked: Amenities
Disliked: Property conditions & facilities
Property seems to be under renovation, my floor had half painted walls, missing trim, numerous patches, though no workers were anywhere to be seen. My room was comfortable, but in need of updating. My room door didn't close properly unless you slammed it really hard.