Note fondée sur 1 157 évaluations vérifiées
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 3 nov. 2023
Restaurant un peu difficile pour le service
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur vérifié
Pas au standard du Radisson
Publié le 2 oct. 2021 sur HotelsPas au standard radisson. On aa du attendre 45 min a la réception. La piscine n'était pas l'impide donc je ne me suis pas beigner. Le restaurant était fermé les premiers jours . Dejeuner buffet pour un radisson??? Ma clim etais rempliss de moisissures. L'émail du bain etait écailles et a ete repeint....?! Fernetre tellement sales que je ne pouvais voir a travers... et on n on... pas impresse et besoin dun facelift au plus vite .. ca deja due etre happening mais en décrépitude. Poor service a la reception.
Commentaires de Gestion de l’hôtel
4 oct. 2021 par Sophia CSR, Gestion de l’hôtel
Mr Carl,
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the inconvenience faced by you. We will surely forward your feedback to our team for improvements and assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We hope to serve you better next time.
par un voyageur vérifié
Publié le 16 avr. 2024
Always had a great experience we use it everytime we have been in town over the last few years.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
par un voyageur vérifié
Publié le 14 avr. 2024
The pictures of both outside and inside the property are extremely deceiving. It appears to be a property that has been updated and make the lobby and rooms very spacious and clean. When in fact, you pull up the building you see two separate much older buildings that have caution tape around stairs and very musty smelling hallways and the rooms feel “wet”. That’s before going into the bathroom and seeing a shower stall that is 6’6” tall with a shower spout made for people who are 5’4”. I’m 6’4” and couldn’t even sat and up in there and the shower would have him me in the chest. My family and I checked in, looked at the room and checked right back out and lost $200 because we booked through Expedia. While cancelling the reservation, another guest was at the desk complaint that the carpet in her room was soaked. Zero stars!
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur vérifié
Publié le 14 avr. 2024
Our room door would not lock when we left the room. We informed the front desk when we left for a wedding on Saturday afternoon. We returned around 11:30 pm and the room door was still unlocked. No explanation, no message from maintenance or the front desk.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur vérifié
Publié le 14 avr. 2024
One of the three rooms we were given had luggage inside and hadn’t been cleaned. Another room we had smelled so bad of smoke.. it was gross. The pool and staff were great though
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you experienced with the cleanliness of the rooms. This does not meet our standards of service, and we regret any discomfort it may have caused. We will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your acknowledgment of our great pool and staff, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for your feedback.
par un voyageur vérifié
Publié le 13 avr. 2024
Just wish elevators were closer to the front desk
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jerry,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
par un voyageur vérifié
Publié le 13 avr. 2024
Great
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur vérifié de Elkhart
Publié le 12 avr. 2024
Right before I went to bed, saw some kind of food on the floor and something crawling. I ended up sleeping in my car. Only use the room to take a shower in the morning before leaving.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
par un voyageur vérifié
Publié le 10 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
