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Reviews of Candlewood Suites Louisville Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Louisville Airport, an IHG Hotel
1367 Gardiner Ln, Louisville, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 253 reviews" "
Rating 8 - Good. 71 out of 253 reviews" "
Rating 6 - Okay. 25 out of 253 reviews" "
Rating 4 - Poor. 20 out of 253 reviews" "
Rating 2 - Terrible. 13 out of 253 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Liked: Cleanliness
The property is a little off the normal path.
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
This is an older Candlewood property that has been well kept. Still it is not new. The free laundry room will make you want to gladly pay. It is tucked away in a nice quiet residential area and that is a big plus versus the other guys.
Stayed 7 nights in Mar 2024

8/10 Good

Karissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff was really nice. We will stay there again!
Stayed 1 night in Mar 2024

2/10 Terrible

Leonard

Stayed 1 night in Mar 2024

10/10 Excellent

richard

Stayed 10 nights in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Central convenient location to our business.
Stayed 5 nights in Jan 2024

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Benito Brown on Feb 19, 2024
Dear Guest, Greetings from CWS Louisville!!!Thank you for patronizing CWS Louisville Airport; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your feedback and look forward to welcoming you back to CWS Louisville Airport.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay
When I got to the desk, I had to call the receptionist. Kinda odd. There was no free breakfast. Beds were comfortable. Shower dripped ALL NIGHT the first night, so annoying! But overall it was a good stay.
Stayed 2 nights in Jan 2024
Response from Benito Brown on Feb 19, 2024
Dear Guest, Greetings from CWS Louisville!!!Thank you for patronizing CWS Louisville Airport; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your feedback and look forward to welcoming you back to CWS Louisville Airport.

2/10 Terrible

Michal

Travelled with family, Business traveller
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Benito Brown on Feb 19, 2024
Thank you for your time leaving us feedback surrounding your experience with our Candlewood Suites Louisville Airport.We aim for our guests to have a great lasting impression of the hotel, and I am sorry we missed the mark this time. We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay in Louisville and at Candlewood Suites will be better and look forward to improving your experience next time.

2/10 Terrible

Michal

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Benito Brown on Feb 19, 2024
Thank you for your time leaving us feedback surrounding your experience with our Candlewood Suites Louisville Airport.We aim for our guests to have a great lasting impression of the hotel, and I am sorry we missed the mark this time. We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay in Louisville and at Candlewood Suites will be better and look forward to improving your experience next time.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the hotel was very good the rooms were very clean and had a stove and refrigerator and also very quiet 👍

10/10 Excellent

Oleksiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback, we are so glad you enjoyed your stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem. Nothing fancy just everything you need.
Stayed 3 nights in Dec 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback, We are so glad that you enjoyed your stay with us!

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback, we are so glad that you enjoyed your stay with us!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Registration was quick and easy, and the staff was very friendly and accommodating. The room was very clean and equipped with everything I needed. I didn't even need to unpack my shampoo, soap or lotion. It was all provided, and a good brand. Plenty of TV stations, including sports channels.
Stayed 1 night in Dec 2023
Response from Rae on Dec 13, 2023
We are so glad that you enjoyed your stay with us! We would love to have you back again next time you are in the area!

2/10 Terrible

Ashlee

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Kyle

Stayed 1 night in Nov 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback we are glad that you enjoyed your stay with us!

8/10 Good

Renee D.

Stayed 4 nights in Nov 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback we are so glad that you enjoyed your stay with us.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Rae on Dec 13, 2023
Thank you for your feedback we are so glad that you enjoyed your stay with us.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the price
I spent way too much for this room. There was mold in the bathroom and it appeared to be an on going process. There were spots on the walls couldn’t tell what they were from. Bed was comfortable and the front desk was friendly. This hotel needs some TLC.
Stayed 1 night in Nov 2023
Response from Rae on Dec 13, 2023
Id like to apologize for the issues you had while staying with us. I will be sure to address these with management have them taken care of.

10/10 Excellent

Sybil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Nov 2023
Response from Rae on Nov 6, 2023
Thank you for your feedback! We are so glad you enjoyed your stay!

10/10 Excellent

lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rae on Nov 6, 2023
Thank you for the feedback! We are so glad that you enjoyed your stay!

2/10 Terrible

JD

Business traveller
Disliked: Staff & service
Someone in my party was charged a $165 smoking fee although they do NOT even smoke, and absolutely did NOT smoke in the room!!! They hadn't been anywhere smoky before checking in, so their clothes couldn't even smell like smoke. The charge was put on by management. Absolutely ridiculous!
Response from Rae on Nov 6, 2023
Good afternoon, thank you for the feedback. I apologize for the issues you had while staying here with us. I will look into this situation and reach out when I have more information.

4/10 Poor

Tommy

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Roach problem
The room was clean but had roaches. We let the front desk know, and was told they could spray but never did! The next day roaches were on our clothes, bed and walls!
Stayed 3 nights in Oct 2023
Response from Rae on Oct 16, 2023
Good afternoon, Tommy, thank you for reaching out I sent you a message regarding the issue you had at our property. I sincerely apologize and will make sure the situation is taken care of.

10/10 Excellent

Darryl

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
My room on the 3rd floor was great but my friends, (Tommy and Carrie) room on the 2nd floor had several roaches.
Stayed 2 nights in Oct 2023
Response from Rae on Nov 6, 2023
We are so glad that your room was great! I have been in-touch with the others in your group and will continue to work with them to help with the issues they experienced. Thank you for your feeback we appreciate it!

10/10 Excellent

Donna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Reasonably priced and clean!
Stayed 1 night in Oct 2023
Response from Rae on Oct 16, 2023
Thank you so much for your feedback! we are glad you enjoyed your stay and hope to see you again when your in the area!

10/10 Excellent

Sandra R

Stayed 1 night in Sep 2023
Response from Rae on Nov 6, 2023
Thank you for your feedback! We greatly appreciate it!

6/10 Okay

Jorge

Stayed 6 nights in Sep 2023
Response from Rae on Sep 28, 2023
Thank you for your review. We will continue to work hard to take care of always working to improve our property!

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very suited for our needs to take the RTC from Green Valley Casino to the Raiders game. Our room was comfortable (422) and the floor was quite. However the room needs some attention. The bathroom vent was covered with lint. The bed on the right was missing its reading light. We weren’t advised that they would charge our card for more than the fee of the room but called and this was explained to us. It would’ve been nice to know before we saw the text showing a larger charge than our bill.
Stayed 2 nights in Sep 2023
Response from Rae on Sep 27, 2023
We are glad to hear you enjoyed your stay at the hotel. I do not believe it was our property but if your ever in Louisville, KY please look us up and we will take care of you and your family while your here! Have a great day!

8/10 Good

Kara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Friendly Big and Convenient
The staff here was so friendly! Everyone I met made me feel welcome and at ease! The room was spacious, and the kitchen has utensils, cups, plates, pots and pans etc. They all looked to be clean although I always just wash before use. The bathrooms had shampoo conditioner soaps and lotion. Lots of closet and storage space. There is a strongish floral smell that hits you when you walk in but that’s better than smelling bad! I saw a gym, laundry room, and snack room. Bed was comfortable enough and did the job. The counter was great for cooking or doing makeup and there is plenty of mirror space for 4 people to get ready at the same time! Location wise it is close to the highway which is very convenient! I would 100% stay here again if I were ever in Louisville.
Stayed 3 nights in Sep 2023
Response from Rae on Sep 27, 2023
Thank you for you feedback and we are so glad that you enjoyed your stay with us! We hope to see you again in your future travels!

4/10 Poor

Shannon

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Rae on Sep 25, 2023
I am so sorry you did not enjoy your stay. thank you for your feed back.

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tenough towels. No shampoo, conditioner or soap. No paper towel. No hair dryer. Tub drain backed up. If you come in at night you have to park in the back- no entry into hotel. Did not feel safe. Guest were loading rooms through windows- seemed sketchy.
Stayed 2 nights in Aug 2023
Response from Rae on Aug 31, 2023
We apologies that you did not have a good stay while you were here but we thank you for bringing it to our attention that way we can address the issues.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in close proximity to the Ky state Fair grounds and the airport with easy access off the interstate
Stayed 1 night in Aug 2023
Response from Rae on Aug 17, 2023
Thank you for your feedback! We are so glad you enjoyed your stay here with us! Safe travels!

6/10 Okay

Rebecca, Torrance

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff. Clean room, quiet at night.
Stayed 5 nights in Aug 2023
Response from Rae on Aug 14, 2023
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
This was my 2nd time staying at this hotel.A group of us come to this area for the Street Rod Nationals each year. We had booked rooms but had to cancel 1 room at the last minute because of a medial issue that occurred. Marcus at the front desk was understanding and said that they would allow it to be canceled when Hotels.com called them to verify. I chatted with Hotels.com and they we understanding too and we received a refund. We appreciate the help we got in this situation and will be back again next year. The rates are very competitive and it is in a nice safe location near the Kentucky expo center.Some of the people who stayed at other hotels liked ours better and will book here next time.
Stayed 4 nights in Aug 2023
Response from Rae on Aug 14, 2023
Thank you for giving us your feedback and we are so glad you enjoyed your stay! We look forward to seeing you next year! We're sending good healing vibes your groups way!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAPPY STAY
Very clean , roomy and quiet. The girl at the front desk was very friendly and helpful. We would stay there again .
Stayed 1 night in Jul 2023
Response from Rae on Jul 19, 2023
Thank you for your feedback, We are so glad to hear that you enjoyed your stay! Safe travels!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afternoon staff was great! 3 days and we never figured out how to regulate the temp. Nice size room. Poor parking. Good location. No breakfast.
Stayed 2 nights in Jul 2023
Response from Rae on Jul 17, 2023
We are glad you enjoyed your stay with us, we apologize for the inconveniences that you had to deal with while here. Thank you for letting us know and we will address this issue. Hope you had safe travels home.

10/10 Excellent

Jerome

Stayed 1 night in Jul 2023
Response from Rae on Aug 7, 2023
Thank you for your feedback. We are glad you enjoyed your stay!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good but you can really hear people in the level above.
Stayed 2 nights in Jul 2023
Response from Rae on Jul 12, 2023
We are happy to hear you enjoyed your stay, we do apologize for the noises above. Have safe travels home!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This place was way more than I expected. Very nice room and very clean. Quiet area as well. Would highly recommend here. I was nervous traveling by myself. Not here. It is a great place
Stayed 1 night in Jul 2023
Response from Rae on Jul 10, 2023
We are so glad to hear that you enjoyed your stay with us, We hope to see you again if you travel back into the area!

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
We pulled into some very sketchy people all around building smoking. Once inside smelled like pot. Room was nice/clean. No breakfast unless you bought each item in a locked room. Just not what we expected.
Stayed 1 night in Jun 2023
Response from Rae on Jul 10, 2023
Thank you for leaving your feedback, We will continue to work on our facilities. We hope you had safe travels back home.

10/10 Excellent

KenDarius

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean!
Stayed 3 nights in Jun 2023
Response from Rae on Jun 30, 2023
Thank you for taking the time to give us a review, we are so pleased that you enjoyed your stay. We hope to see you again!

8/10 Good

Matthew

Stayed 1 night in Jun 2023
Response from Rae on Jul 17, 2023
Thank you for your feedback, we hope you have a safe trip back.

2/10 Terrible

Lacaja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very outdated
The room smelled mildewy, and they had bugs roaches they also do not offer king-size beds.
Stayed 3 nights in Jun 2023
Response from Rae on Jun 30, 2023
Thank you for letting us know the issues you had while staying at our property, we will look into the issues and make sure they are taken care of.

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Rae on Jun 30, 2023
We are so glad that you enjoyed your stay, Hope to see you again if you travel back to this area.

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness
The first couple days Fri and Sat were very nice- staff was kind and accommodating. On Sunday when I was leaving my room, the housekeepers were in the hall cursing and complaining about management. When I informed the front desk associate he said that management was not good and that his supervisor could T be reached. His supervisor worked on Saturday- I saw him. Also you have no cream or sugar for the coffee- had to go get my own from Dunkin’. Also, you need an ice machine- I know there are ones in the room but it takes a while to make ice. Finally the mattress and pillows were horrible- rip in the comforter on the bed and rip in the shower curtain. The body wash in the shower was empty- at least there was soap.
Stayed 2 nights in Jun 2023
Response from Rae on Jun 30, 2023
Thank you for your feedback it is greatly appreciated to help us look at the issues and quickly get them fixed.

4/10 Poor

Barbara

Stayed 1 night in Jun 2023
Response from Rae on Jul 10, 2023
We appreciate your feedback and will continue to strive to better our facilities to meet all our guest needs.