Ratings based on 1,315 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

location was nice, but hotel is very old

Posted 30-Jul-2015
Pros: location
Cons: Cleaneness and bathrooms upgraded
Bathroom had meldew, rooms looked very old and not clean
4 out of 5
Recommended
for Everyone
by A verified traveller from Woodlands, Texas

Great hotel ...great location .

Posted 29-Jul-2015
Pros: Everything but AC
Cons: AC
Location: Everything in walking distance, good restaurants, shopping, marina ...you name it ...Perfect location!
Great stay with one exception. Beautiful views , great staff, nice rooms but air conditioning in rooms is hit or miss. My 5th time in cabo and would definitely recommend to friends and probably stay there again. We loved everything about our stay with the exception of the air conditioning in our room. We are very laid back and typically are not ones to be picky or complain. our first room was perfect...great view , great a/c but did not have the king bed we reserved. They were very understanding and moved us to a larger room with a king size bed. When we got to the room it was very hot but were told it would be cool in about an hour as the unit had just been turned on. we had plans with a group from the wedding party so did not return until about 1 am. Room was still very hot so front desk moved us next door. ac barely worked in this room and had double beds but were to tired to deal with it any more. First thing the next morning we asked to be moved and the hotel obliged. first room very hot again but bell boy checked a 5th room while we waited. he called and told us not to unpack as he had found the room for us. when we arrived in the other room we were extremely happy! Cold air poured out of the door as soon as we opened it! living area, king size bed, A/C, still a great view and to top it off our own hot tub. Honestly would have taken any room with A/C at this point but the upgrade was a nice gesture. Credit to the hotel as they worked with us until we were satisfied.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience!!!

Posted 29-Jul-2015
Staff was always very friendly & made our stay exceptional!!! Will definitely be back!!
3 out of 5
by A verified traveller from Los Angeles

Not bad but overrated.

Posted 29-Jul-2015
Overall, I give it 3.5 stars. They seemed to really invest in some areas and totally skimp on others. Resort is pretty nice but the rooms are really outdated. Best parts are the pools, gym, spa and restaurants. On arrival, they put us in a small room that did not have the ocean view we reserved so we had to speak to a manager. The new room was good on space, location and cleanliness. However, the decor and furnishing were terribly outdated and low quality (but the bed was comfortable thank goodness). Wi-fi was horrible. Service was often slow, like room service and getting the room cleaned. They often failed to accommodate basic requests, like not having butter at one of the restaurants and not knowing how to make cocktails. The food was pretty good. Location close to marina and town is good but be aware that this is the side where you can't swim at the beach unless you sign a waiver (like much of Cabo).
5 out of 5
Recommended
for Families
by A verified traveller from San Francisco, California

Posted 28-Jul-2015
Pros: The staff was warm and friendly and the food was delicious.
Cons: The furniture in our room was dated and they need more staffing in the pool side restaurants. Waiters and waitresses were scrambling all the time.
Location: We were near the marina so it was easy to walk to a dolphin swimming experience, charter a boat for excursions.
Our experience at the Sandos was very positive and would go back. The staff was warm and helpful; from the front desk to the cleaning staff. The grounds were kept exceptionally clean and the variety of food and taste was exceptional. The setting, against a rock cliff and elevated views of the Pacific were memorable. The beach was very clean and had a beach life guard that kept a watchful eye on guests. The kids had a great time in the spacious pools. The spa is beautiful and tennis courts were artificial grass surface. Can't wait to go back!
3 out of 5
by A verified traveller from Los Angeles

Decent old resort.

Posted 28-Jul-2015
Pros: The ocean view and the Cupcake Cafe were awesome.
Cons: Non seafood food can be improved. Alcoholic drinks can be improved. Service can be improved.
Location: Nearby to downtown Los Cabos where you can go shopping or try different restaurants.
The resort staff is mostly excellent with a few exceptions of incompetent employees and a few lazy or unhappy waiters. We especially loved the Cupcake Cafe and their staff. Ricardo and the staff here were all super friendly and wonderful at the cafe. The food at any of the restaurants are a hit and miss. The seafood here is delicious while anything else is either so-so or utterly disgusting at any of their restaurants. The liquor served that comes with the all inclusive package is probably one of the cheapest stuff I have ever tasted and ruined a lot of the experience for me. You get 2 choices of beer, XX and Tecate Light. This hotel is right on the beach but you shouldn't enter the beach here because it is too deep and the waves tend to be very high which can be extremely dangerous. The pool area is very clean and very enjoyable. We had a beautiful ocean view from our room's balcony. If it feels like my review is all over the place it is because that was how I felt while staying at this resort. At moments it felt like it was the most wonderful experience and at others it felt like I couldn't get out of there fast enough.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Hotel has a cupcake bar. Unique feature

Posted 27-Jul-2015
Loved it! Only down fall you cannot go inside the beach water. Since its the pacific its open ocean. Waves have no mercy. You want to swim in the ocean you have to walk down town catch a taxi 10 away there is a public beach. Or rent a car much cheaper alternative!
5 out of 5
Recommended
for Everyone
by A verified traveller

Relaxation

Posted 27-Jul-2015
Pros: Activites and food!
Cons: I am an easy traveler with an open mind! The hotel room on the first floor was nice and easier to get to all the activities.
Location: Everything within an 8 dollar cab ride or walk 10 minutes to get to Swimming with the dolphins or marinas!
Food, drink, accommodations were exactly what you need to realx in Cabo. There is no swimmable beach there so if you are looking to go into the water more than waste high, forget it. I didn't want that not that i had time....i wanted the bar side pool and rest! The food was great, no cheapness about that! There is a lot to do within walking distance of the hotel but a 8 dollar cab (taxi) ride to the strip where Cabo Wabo and squid row is located. There is activities every night at the hotel so you don't ever have to leave and still be entertained and safe!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
Pros: one of the nicest staff you will ever meet in all of the resort that i've stayed in.
Cons: room a bit outdated
staff super friendly and very helpful and supportive. Felt safe and secure and staff makes you feel that they are very trust-worthy.
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco, ca

Beautifully designed and located hotel/resort

Posted 25-Jul-2015
Other than the less than perfect AC in the room, everything was perfect. The architectural design that incorporates the nature around the resort is really beautiful, especially with the exposed mountain stone where you'd normally see a wall. Beautiful vistas/balconies. Highly recommend this resort. Oh, and unlike a lot of other resorts, this one not only has a private beach, but it's also next door to the marina, and walking distance to the downtown area for bazaar type shopping for handy crafts, restaurants, bars, clubs etc.