Restaurant

Reviews of Pueblo Bonito Rose Resort and Spa - All Inclusive

4 out of 5
Pueblo Bonito Rose Resort and Spa - All Inclusive
Playa El Medano S N, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1006 reviews" "
Rating 8 - Good. 254 out of 1006 reviews" "
Rating 6 - Okay. 140 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 47 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chris Mark Donato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1 - Convenience; Close to downtown. 2 - Pool side services are great. 3 - Variety of restaurants 4 - Affordability 5 - Friendly staff 6 - Nice fitness gym to stay in shape Cons: 1- Have to pay an extra 800 pesos per person or $50 for the Italian restaurant Fellini so not truly all-inclusive. 2 - Got ocean view but wasn't able to see the ocean at all. 3 - Limitations on how many drinks you can take to your room.
Stayed 3 nights in Mar 2024

6/10 Okay

Alexa

Travelled with group
Liked: Cleanliness
When we arrived to our room, there were no towels (hand, bath, etc.), no shampoo or soaps. The room was clean, but still missing amenities. Room service took forever with bringing us water bottles and towels. The food was subpar, nothing over the top. The location is convenient, as you can walk along the beach to get to the main area with all the bars and clubs.
Stayed 3 nights in Mar 2024

6/10 Okay

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bonito rose did not offer many options for restaurants besides the buffet. And when I made a reservation for the one restaurant it did offer, the man who took my reservation did not tell me there was an added charge to eat there and was not included in the all inclusive package. So we had to pay an extra $25 per person. And the food was not great on top of everything. Otherwise, hotel and staff were very nice and always happy to serve us.
Stayed 3 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Mar 5, 2024
Dear Lindsey,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Pretty small quarters for 4 adults. Parents traveling with adult kids. The staff friendly but not as clean as usual.
Stayed 7 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 29, 2024
Dear Stephanie, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

4/10 Poor

Matthew, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Food was terrible and old
Stayed 5 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 26, 2024
Dear Matthew,Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

10/10 Excellent

barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. It’s a small resort but had everything we needed and the staff is awesome
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 7, 2024
Dear Barb,We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

6/10 Okay

anna, LOHMAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were moved to Pueblo Blanco, next door, when we asked for a handicap accessible room. It's a great proximity to town of Cabo and but a very small hotel and somewhat dated. The dining options were limited and service was slow. No swim up bar but that's not a big deal to me. It's too cold in January to spend much time in the pool anyway. The town of Cabo was a let down for a non-party, bar- hopping person. No charm. I preferred Puerto Vallarta. They also had no ADA accessible rooms. The staff really tried but we had a person with a walker and they put us in a room that required we walk up 6 steps to get to the room. That was the best they could do. The room also had a bathtub shower and they couldn't offer a shower chair. They said they'd give me a plastic lawn chair. I ended up walking to Walmart and buying one. The staff tried their best but I wont be back to the resort. I don't expect US ADA standards when I go to Mexico until they want US prices for the stay. For $800 a night, you need to be able to muster up to US standards. I do recommend staying at Medano beach front resort because it was very swimmer friendly (still too cold to swim) and had a beautiful view.
Stayed 3 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Anna,Thank you for booking your stay with us and for taking the time to tell us about your experience. We are sorry that on this occasion you were disappointed with your stay. We treat all feedback with the utmost seriousness, and we have noted your comments. We deeply apologize we did not meet your expectations on this occasion we hope that this will not deter you from staying with us in the future and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Sara

Travelled with group
Liked: Amenities, property conditions & facilities
Very clean and loved the large clean beach.
Stayed 8 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Sara,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good food
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Jerry,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Bethan Elen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had friendly staff, good food choices, and was located on the beach/close to town.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Bethan E, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some friends and I came for a girls trip and we had the most fantastic time. Not only is the property in an amazing location but it’s close to a lot of bars and clubs if you are looking for night life. The staff was so kind, we loved Diego our server and well as all the staff at the Los Cabos property. There is so much to do and we loved it!!!
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 31, 2024
Dear Gemma, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

8/10 Good

Emma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great besides the beds, they were hard as a rock and made it hard to get a good nights sleep. The service, food, and drinks were all amazing!
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 30, 2024
Dear Emma, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location on the beach
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 29, 2024
Dear Jennifer, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Joana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 24, 2024
Dear Joana, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
liked the soup
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo, General Manager on Jan 23, 2024
Dear Robert,Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Good - excellent staff and friendly service - clean, nice size rooms with WiFi, a safe big enough for a laptop and a kitchenette and fridge. - huge gym - lots of options to eat at the hotel and sister hotels - walking distance along the beach or through town to shop, spa, and downtown. - daily activities and live entertainment in the evenings - felt safe - not too crowded in January - Araceli was our server on the beach and she was amazing!! - Erick the omelette guy made me breakfast every morning! Not so great - property is a bit dated, but well maintained and clean - Buffet was ok. It’s a buffet so it’s to be expected. there were nights when the food was really good. Pastor, Birria tacos, roasted pork and seafood night (at sunset) were great. - The beach was crawling with vendors selling stuff. After 2 - 3 days of whistling to get your attention and shoving merch in your face, I was wishing I could just relax in peace. We usually got a beach chair in the back row, but there were a few brave vendors passing the ropes and hovering over us to buy stuff. We were always polite and said no thank you but it got to be a bit much at the end. - Random things like not having enough towels, the bedspread was very stained, missing bedspreads in one of the rooms, beach towels required a towel card one day, but not the other. - Tipping is a mystery
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 16, 2024
Dear Jennifer, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Sincerely

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 17, 2024
Dear Daisy, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Tanner

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff and service at this resort are exceptional. Very family friendly, fun pool area and the location is great. Hotel is in need of some updating and we found the rooms dirty. Baseboards, lights, drapes were filthy and the rooms smell like mildew.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 15, 2024
Dear Tanner, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

garbis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 9, 2024
Dear Garbis, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Scott A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going to Cabo for 22 years and have stayed at many resorts but always love our stay at PB Rose. The staff is very friendly, pool and ocean swimming options make it a must stay. All inclusive is great.
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Scott A, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Kaylee Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible time at Pueblo Bonito Rose! The staff were amazing! Extra special shout out to Hector at the pool, he treated us like queens. He is a gem! Pedro at Sunset and Sushi was also so lovely and friendly. Would highly recommend
Stayed 8 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Kaylee F, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
15 years of great service great location and ability to use other Pueblo bonito resorts
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 4, 2024
Dear Christopher, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Food and services are good. Many more dining options and amenities in the Sunset compared to the Rosè, but an hour wait for a shuttle unless paying a taxi and they are not to close to one another. . It was more convenient to dine at the Rose most of the times to use better my time.
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 4, 2024
Dear Elsa, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

8/10 Good

John Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is right here at this resort. The property is beautiful, the staff are amazing and the location IS beautiful. We did an all inclusive package and it was the best. The only bummer was when we originally reserved we wanted a ocean or partial ocean view and we got no ocean view .
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 2, 2024
Dear John J,We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

10/10 Excellent

Erdal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 29, 2023
Dear Erdal, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some activity going on, felt lively
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Anil,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Steven Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 29, 2023
Dear Steven V,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Frank

Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 28, 2023
Dear Frank, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Nikhil, Issaquah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Summary: Resort is overdue for a renovation; Good food and choices (add Indian menu options please!!); Location is great; Safe; Activities are good. Visited Dec 2023 for 5n/6d trip with friends & family (total 12). Had 4 rooms but were put in 1 3-bedroom penthouse and 1 room, which we were totally fine with. What views!! Pros: * Location: On the beach, water is rough (Pacific) but can still play if you’re careful; Tons of activities (snorkeling, boating, sunset cruising, jet-ski, paragliding, etc.) and local vendors hawking everything. Very lively beach. * Staff & service: Majority of the staff were good and courteous, went out of their way to be helpful. A couple of waiters (Palomas restaurant and Cilantro, both in neighboring sister property PB Los Cabos were rude; staff at another sister property PB Sunset Beach were exceptionally good!). * Food and choice: We had an all-inclusive package. Good choice of food generally. BIG TIP FOR MANAGEMENT — Given the number of guests from India you had on the property, please consider adding Indian menu options at some of the restaurants, it’ll be a hit!! Combined across the 3 resorts - Rose, Los Cabos, and Sunset Beach - there were tons of restaurant choices! The best food is at Sunset Beach. * CONDITION: Rose (badly) needs renovation. We saw soooo many places where things showed wear and tear — bathroom fittings, beds, doors/windows, peeling paint, cracks, lobby area, hallways, etc. etc. The resort is overdue for a major renovation.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Nikhil,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

8/10 Good

Sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The beach in front of the hotel is clean and easily accessible from hotel. Beautiful view from bars and restaurants. All Staff are very kind!
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Sang,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Alfred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall the property was nice and we had a great time with the family. It’s a little dated compared to its sister property Pueblo Bonita Sunset but getting access to all 3 resorts was the best part. Would definitely stay again but hope they do a room refresher at PB Rose.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Alfred,Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

6/10 Okay

Bhavesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Bhavesh,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Carlos, Milpitas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 21, 2023
Dear Carlos, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Tyler James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we stay with Pueblo Bonito resorts we are very pleased. The staff employed at the resorts are very helpful and tentative.
Stayed 6 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Tyler J,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and I will be back! A very nice resort right on the beach. It is all inclusive! Food is not quite 5-star but does the job. Can lay by pool and have drinks and food brought to you. Lots of staff on hand as well. 20 minute walk into town. All ages go there from groups of friends, families or couples.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Douglas, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

MELODY MARIE

Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Melody M, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Johnny Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Johnny J, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good time and a wonderful experience
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 7, 2024
Dear Thomas, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

Robin Sue

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Would stay here again, check in went good. Some rooms are quite far from lobby but closer to pool so ask. Rooms are spacious with lots of storage, floors a bit dirty maybe tile is hard to clean, we noticed this in hallways as well. Cant remove hangers to hang clothes. The pool is wonderful, activities and aerobics fun. The staff is incredible. The restaurants great. Easy access to beach. Didnt love having to scan out everywhere when its all inclusive but wouldnt keep me from coming back. All in all great resort.
Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Robin S,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

10/10 Excellent

Thomas Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service and cleaning crew were top notch. Two on-site dinner shows were a wonderful, and enjoyable, surprise! Pool staff were very accommodating and the activities were very fun. Beach access to wander down to the party bars is a bonus. Our second time staying here and was even better than the first. No timeshare pressures.
Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Thomas E, Thank you so much for taking the time to write such an amazing review of your recent stay with us and our activities team. Both ourselves and the travel community appreciate it! We're so happy to hear you enjoyed your stay with us and that it was everything you were expecting and more. Looking forward to your next visit. Warm Regards,

8/10 Good

Bruce Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was crowded with panhandlers and they had to be roped off.
Stayed 5 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Bruce M,We regret that your experience and the qualification of your hotel stay have been demerited by the service of a third party. We sincerely hope the pros you found staying with us will outweigh the cons and you will return to stay with us in the near future. Warm regards,

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pueblo Bonito Rose
Pueblo Bonito Rose is a good hotel to stay in. You have all inclusive access to the sister hotel next door including the pools just walking distance which is great! I also loved the swimmable beautiful beach they have! The food is pretty good. What’s great is that they have a Starbucks in the Blanco Hotel! The ocean views are amazing and its pretty much in the middle of downtown Cabos! The rooms are a little outdated but its ok. Everything else was great!
Stayed 3 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Ruben,Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warmest regards,

6/10 Okay

Wendy Lynn

Liked: Cleanliness
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 13, 2024
Dear Wendy L, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Alejandro

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything is included and don’t need to leave the property.
Stayed 6 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Alejandro, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking through Expedia was actually so very good and helpful. My stay was definitely great but I must say the timeshare conversations are overwhelming. I came here with my family as a Thanksgiving getaway. We basically got bombarded to do a timeshare tour and then we got pressured by the person running the tour it was honestly very obnoxious, basically took a day out of our vacation. Besides that, the hotel was amazing, the staff was great very very friendly honestly made the entire experience so much better. They all gave positive and amazing feedback when we asked any questions, offered help and services at ALL times. The food was great. Enjoyed my stay. I just wish I wasn’t bombarded about the time shares.
Stayed 6 nights in Nov 2023
Response from Customer Care Team on Dec 4, 2023
Dear Mario, The comments you have made describing the experience you have encountered during your stay came to our attention. We want to offer our apologies for the inconveniences you experienced during the timeshare presentation. Please know that this is in no way our intention, and please rest assured that we are working on this particular matter with all our marketing staff to improve their approach to our guests and owners. We hope that this will not deter you from staying with us in the future.We look forward to welcoming you back soon. Sincerely,

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful. Everything you need is right there. 24 hr room service, the pool and beach is within steps of your room. The entire hotel staff is amazing, from the concierge to guest services. There was only 1 thing that I didn't like. We had ants in our room. They were only in the kitchen area, in the sink and on the counter. I know it was because some of the other guests would leave their dirty dishes on the floor outside of their room. So of course that is going to attract them. Other than that it was an amazing vacation. I would go back tomorrow!
Stayed 7 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Nov 28, 2023
Dear Jennifer, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 Excellent

Kenneth, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Nov 28, 2023
Dear Kenneth, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

james, Lynbrook

Travelled with group
Nice hotel. Good food and close to town
Stayed 7 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Nov 28, 2023
Dear James, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

2/10 Terrible

Chad, Gig harbor

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself isnt too bad and the location on the beach is nice - now to the bad: 1. Our entire group got food poisoning from eating the onsite food. The food was less than good, although the alcoholic drinks were decent. 2. We ordered a non alcoholic beverage for our 6 year old and unknown to us initially, she was served a drink with liquor in it. Staff quickly took it back, but she had already consumed alcohol. 3. Prepare to get hackled excessively if you walk out onto the beach. These concerns were shared with staff - they didnt care. Absolutely stay elsewhere!
Stayed 5 nights in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Chad, First of all, thank you for letting us know about your concern, and we are sorry that you and your family members fell ill. We investigated the food and the beverages, and nothing indicates that something might have caused the illness. We also haven’t received any other reports of the same type from other guests at the Resort. Please feel assured that food safety is one of our main priorities, and we are committed to providing the highest quality and hygiene. We handle our food according to the highest health code standards. The Resort is affiliated with Hygiene programs, such as the Distinctive H certification and Preverisk, that conducts frequent inspections to ensure the highest standards of food safety and hygiene, and no irregularities have been found. Again, we are sorry for any inconveniences you may have experienced, and we hope that this information is helpful to you.Sincerely,

8/10 Good

Nina

Stayed 3 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 5, 2023
Dear Nina, Thank you very much for your preference, we hope to see you very soon.Best regards,