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Reviews of Hyatt Ziva Los Cabos- All Inclusive

4.5 out of 5
Hyatt Ziva Los Cabos- All Inclusive
Paseo del Malecón l-5 D, San José del Cabo, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 1685 out of 2645 reviews" "
Rating 8 - Good. 517 out of 2645 reviews" "
Rating 6 - Okay. 239 out of 2645 reviews" "
Rating 4 - Poor. 104 out of 2645 reviews" "
Rating 2 - Terrible. 100 out of 2645 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erica M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive package did not disappoint. One of the best I’ve been to in Cabo!!! The staff is extremely helpful, fun and attentive!
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 27, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

6/10 Okay

Akashdeep, Mechanicsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked that they had separate adult pool and activities all day round. In room order are not heard nicely and sometimes there was things missing for in room orders. Overall the experience was average
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 25, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Alei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 25, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was nice and the property was clean with everything needed for a great stay.
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 25, 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, the ocean view was definitley worth it. Our kids loved the pools, and the food options were quite good. Excellent service and very friendly staff!
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 22, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

SIU KIN, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services from every staff!
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 22, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Geanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 19, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Gurvinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff was immensely helpful. Kudos to the kid's club staff: Mario Lopez, Kitxia, Karina, Lisset as they welcomed the kids with open arms and kept them engaged in multiple activities. Overall, a pleasing experience. Thanks Raina
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 18, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Rael

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Disappointed in the cleanliness of our room, but the rest of our stay was wonderful. The staff, food and entertainment was too notch.
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 16, 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an English speaking guest, it would have been nice to have English subtitles on the TV movies which of course were all in Spanish. Good thing L had down loaded a number of movies on my IPad
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 15, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Samvel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff - so friendly and courteous. They are going out of the way to accommodate you. The food choices were OK, I wouldn't describe it as luxury. The property is compact and you do not need a golf cart to get around. I definitely recommend to stay here during off-peak times. Otherwise, it could get crowded.
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Mar 11, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 11, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaire, our waiter during breakfast was exceptional. Keep him. The young guy making our omelets also a great kid. Another keep. Great property with great pool.
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 11, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Room was a little run down. Thought we would have sitting area in our room but did not. Balcony furniture in bad shape. Shower gel fell off wall. One restaurant took 45 minutes to get salad. Loved adult pool and entertainment.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 9, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a long weekend.
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Mar 6, 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we’ve been too
Stayed 7 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Mar 5, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Mar 5, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian was the best
Response from Hyatt Ziva Los Cabos Team on Mar 4, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Mar 4, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Katrina Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful honeymoon and would definitely return!
Stayed 4 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 29, 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Kyle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property. We had a big group and there was something for everyone. Adults only area, main pool area and kids area were all very nice. The food was great, not your typical all inclusive. The staff was friendly and helpful. I would recommend this resort to friends.
Stayed 2 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 28, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

6/10 Okay

Bormi, Redwood City

Travelled with family
It wasn't bad, but not great either. There should be a better way to reserve swimming pool chairs. People just put the towel and don't use the chair for hours... This need to be fixed. Alcohol beverages were watered down, food was mediocre. Again, I would rate my experience here as average. I heard Hyatt Ziva Cancun is much better than than the Cabos one.
Stayed 3 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Feb 28, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Cartic

Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Mar 20, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great.
Stayed 5 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 26, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Brook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds with wonderful staff and variety of dining options.
Stayed 1 night in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 24, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

rowena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing will definitely come back
Stayed 7 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 21, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Steven Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a truly fantastic place to be. It is now my new favorite location to visit and the Hyatt Ziva was absolutely fantastic. A simple post here would not do it justice. Take a leap of faith based on my recommendation and book this place!
Stayed 5 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 21, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Dalton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 16, 2024
Thank you for your review and feedback, we look forward to host you again soon!

6/10 Okay

sung in

Travelled with family
Everynight outside happend some events. Their noise of music and singing is too loud and too long. We can not sleep and rest.
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on Feb 15, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Theresa, Edmonds

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here multiple times. It’s always well maintained, staff is awesome and helpful.
Stayed 4 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 29, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

6/10 Okay

Saren

Liked: Staff & service
Will not return
Stayed 4 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 25, 2024
Thank you for your review, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hyatt Ziva Los Cabos Team on Jan 18, 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Shivani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there are several dining options, there is usually a wait in all of the restaurants ranging from 20 mins to 2 hours. The beach is not swimmabke due to strong waves.
Stayed 4 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 16, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible , nothing like the description or pictures
Stayed 3 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 9, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Kirsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 4 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 9, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is literally amazing!! The workers here are super friendly and prompt! Thank you Hyatt Ziva you all Rock
Stayed 4 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review, we look forward to host you again soon!

6/10 Okay

Allison

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only received housekeeping one time in the 5 days we were there. Also, I have celiacs and had a hard time finding lunch options on the resort. Breakfast and dinner were easy to find options for just not lunch. A lot of staff struggled with English speaking as well.
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Justin Takumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review, we look forward to host you again soon!

2/10 Terrible

Ha Yeon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late Check-in, Toilet Problem for whole morning, No apologies, Terrible Customer Service. Never Recommend for my friends and never visit again.
Stayed 3 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

6/10 Okay

Natalie Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Really wanted to love this property but if you read the other reviews there are definitely some issues that beed
Stayed 5 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Zisun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location and professional staffs. Despite the swimming pool being too cold probably due to out of order, there was no prior notice given to customers, nor was there any request for understanding or an apology, which calls for rectification.
Stayed 4 nights in Jan 2024
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here both in 2016 and this December 2023 through new years. Staff is fantastic but resort was very busy and showing its age. Overall a fun experience with family
Stayed 7 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

4/10 Poor

inderjit

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Only extra ordinary thing about Hyatt Ziva Los Cabos was their lobby (view). Every thing else is less than what is expected from an expensive/luxury resort. There are hardly any Gluten free options. Hotel couldn't provide even the basic things like Yogurt or Taco Gluten free. Most of the staff members were not aware or prepared to accommodate needs of gluten allergy guests. It appeared that strategy of hotel was to provide watered down drinks with cheap alcohol. You get only Dos-equis or Tecate beer options after paying $1000/night. Hard to find space/towels in pool area and there is 15-30minutes wait to get drink/food-from-truck in the pool area. Restaurants allow 8 people / table only. Hotel takes no interest in accommodating bigger groups. Low quality entertainment with not enough space to sit. Had to pay money to find/reserve place to sit on new year eve's party area. 1-2 hours wait time at restaurants.
Stayed 6 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review, we look forward to host you again soon!

6/10 Okay

Anita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Food options are minimal. Staff is not helpful . Not a values for the money
Stayed 6 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

4/10 Poor

Pooja

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very un accommodating for our large party of 40. No reservations for dining would be available for hours. Limited food choices. Servers seemed completely disinterested in trying to provide good service. Almost to the point of being rude. We had some food allergies and that person ended up eating the same food for 18 meals straight even though at the time of booking they had convinced us that many gluten free Choices would be available. Drinks were completely watered down. We requested to play a few of our song choices and they completely refused. I would Have understood if the club was packed but there was not a single person there other than our group. Spend your money somewhere else.
Stayed 6 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

8/10 Good

Kiarash

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 6, 2024
Thank you for your review, we look forward to host you again soon!

4/10 Poor

Vijay

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 31, 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Bikeramjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hyatt Ziva Los Cabos Team on Jan 31, 2024
Thank you for your review, we look forward to host you again soon!