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Reviews of Fairfield by Marriott Los Cabos

3.5 out of 5
Fairfield by Marriott Los Cabos
Avenida Lazaro Cardenas 2709, Col Medano, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 335 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

chengcan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, friendly staff! Si
Stayed 3 nights in Apr 2024
Response from Jacqueline-Reservations on Apr 17, 2024
Dear Mr. ChengcanThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Stephen, Buckhannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional--helpful with restaurant recommendations, local transportation, etc. Rooms clean, quiet, safe.
Stayed 3 nights in Mar 2024
Response from Jacqueline - Reservations on Apr 1, 2024
Dear Ms. StephenThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Best Regards

10/10 Excellent

Elvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is outstanding, 3rd time staying here. Only issue I found was that the bar across the street is quite loud at night. Staff was nice, and the staff for breakfast is super nice and helpful! Would stay again :)
Stayed 4 nights in Mar 2024
Response from Jacqueline L - Reservations on Apr 1, 2024
Dear Mr. Elvin Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Best Regards

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Jacqueline - Reservations on Mar 30, 2024
Dear Mr. Ahmed Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Gerardo

Business traveller
Disliked: Amenities, property conditions & facilities
Noisy next door bar, sometimes till 3:am.
Stayed 6 nights in Mar 2024
Response from Jacqueline - Reservations on Mar 27, 2024
Dear Mr. GerardoThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Jacqueline L Reservaciones on Mar 22, 2024
Estimado Srt. ValerieGracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. La experiencia de su estadía está por debajo de nuestro estándar. Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora en nuestro servicio. Esperamos que en su próxima visita a Los Cabos nos dé la oportunidad de servirle..

8/10 Good

Rada

Stayed 1 night in Mar 2024
Response from Jacqueline - Reservaciones on Mar 27, 2024
Estimado Gracias por tomarse el tiempo para calificar su experiencia mientras se hospeda con nosotros. Su experiencia con nosotros está por debajo de nuestro estándar. Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y le pido disculpas sinceras por no haber cumplido con sus expectativas. Si tiene algún comentario o área de oportunidad que nos pueda proporcionar, con gusto le daré seguimiento a su comentario. Espero que elija quedarse con nosotros nuevamente cuando sus viajes lo traigan de regreso a la zona.Saludos

8/10 Good

Terence

Stayed 6 nights in Feb 2024
Response from Jacqueline L Reservations on Mar 22, 2024
Dear Mr. TerenceThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from JL on Mar 20, 2024
Dear Mr. Thank you for taking the time to rate your experience while staying with us. Your experience with us is below our standard. Providing the highest level of hospitality is our number one priority.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was excellent. the only problem was something out of their control which is the noise outside from the business right across the street (loud music until 2am). it would be awesome is something could be done about this.
Stayed 4 nights in Feb 2024
Response from Jacqueline L-Reservations on Mar 27, 2024
Dear Miss. Karla Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Anthony, Whittier

Disliked: Cleanliness
The karaoke place next door sometimes is playing loud until 4:00 in the morning. Have requested to change rooms to the other side unsuccessfully.
Stayed 3 nights in Feb 2024
Response from Jacqueline - Reservations on Mar 27, 2024
Dear Mr. AnthonyThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Aziz

Lovely staff and great location.
Stayed 1 night in Feb 2024
Response from Jacqueline - Reservations on Mar 27, 2024
Dear AzizThank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.Best Regards

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well-appointed place to stay in town. Check in was fast and easy, and staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Jacqueline - Reservations on Mar 27, 2024
Dear Christine Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.Best Regardes

8/10 Good

Stephanie

Stayed 2 nights in Jan 2024
Response from JL on Mar 20, 2024
Thank you for taking the time to rate your experience while staying with us. Your experience with us is below our standard. Providing the highest level of hospitality is our number one priority.

10/10 Excellent

Bruna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Tiny but comfy room. The noise at night was quite loud. Music from the adjacent bar. Ask for a quiet section and bring earplugs!!! Breakfast was good. Good value for the money.
Stayed 1 night in Jan 2024

8/10 Good

Simone, New Hyde Park

Travelled with group
Liked: Cleanliness, staff & service
The hotel is fine. It’s conveniently located and clean. The staff is cordial enough, except for Roberto who went above and beyond. He helped me to book a taxi and was so kind. He was friendly and clearly cared. The hotel does not have first aid, so don’t expect them to have bandaids or anything to assist if you have any cuts or bruises. Otherwise it was fine.
Stayed 1 night in Jan 2024

4/10 Poor

Anthony, Ripon

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-In included a smokey environment. The next day's wakeup call was a 6:30 false fire alarm. Laundry machines were unavailable. However, they said I could cross the main street and have laundry done, but since it was Christmas it was closed. They did accept the cleaned laundry from the vendor. So, I think they are still getting the bugs out.
Stayed 3 nights in Dec 2023
Response from Javier Celorio on Jan 10, 2024
Good afternoon! We appreciate that you took the time to express your experience with Fairfield Los Cabos, we hope to have you back in the future and we will take what happened so that in the future you can enjoy your trip without any inconvenience. I remain attentive to any questions or clarifications.

6/10 Okay

WIESLAW, Mesa

Liked: Staff & service
Swiming pool very bad contition brekfest very simple
Stayed 4 nights in Dec 2023
Response from Javier Celorio on Jan 10, 2024
Good afternoon! We appreciate that you took the time to express your experience with Fairfield Los Cabos, we hope to have you back in the future and we will take what happened so that in the future you can enjoy your trip without any inconvenience. I remain attentive to any questions or clarifications.

6/10 Okay

Pavlo

Liked: Amenities
I stayed at the Fairmont Inn by Marriott in November 2023, attracted by the brand's reputation. The hotel is clean with commendable amenities like a well-equipped gym, a pool, and breakfast included. The staff was friendly and helpful, enhancing my overall experience. However, the noise level was a significant concern. Located opposite a large outdoor venue with a karaoke bar, loud music played until 2-3 AM, even on Sundays. The double-pane windows couldn't fully block the noise. Thankfully, my industrial-grade earplugs helped me sleep. I suggest the hotel provide earplugs or improve soundproofing. While the facilities and service are excellent, the noise is a drawback. If not for this, I would rate it an 'A', but with the noise issue, it's a 'C'.
Stayed 4 nights in Nov 2023
Response from Agente de Reservas on Nov 28, 2023
Good afternoon Mr. Cherepanov, First of all we want to thank you for your preference with Marriott. We are sorry to hear that your stay was not entirely excellent, we understand that the noise problem is very constant in the property, please be assured that we are working to do something about the issue, as it is something that the whole area also suffers. We hope to be able to serve you again in the future and meet all your expectations. I remain attentive to any questions you may have, Excellent trip back!

2/10 Terrible

Gee Young, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is going through renovations and is not safe in many areas including to where breakfast is served. I would not recommend this hotel unless you have confirmed the renovations are completed
Stayed 11 nights in Nov 2023
Response from AGENTE DE RESERVACIONES on Nov 23, 2023
Good afternoon, We are sorry to hear that your stay was not entirely pleasant. We assure you that we have the highest standards and construction processes because for us the most important thing is the safety of our customers and staff. We hope to have you back as soon as the remodeling is completed so you can enjoy the benefits of the new areas and have an excellent stay.

2/10 Terrible

Salvador, Myrtle Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
I normally don’t complain but, I didn’t know it was under remodeling. Once I paid $200 per night, (not expensive but is something) I received an email saying some areas are under remodeling etc… well they never said those areas are the gym, the pool, the dinner area etc.. everything I supposed to do in my stay. Also due the hurricane the cable (tv) was not working, I understand that is not problem at all) also the Buffett was free, well eggs, beans and rice, with cantaloupe and coffee. The only thing working was the internet 🙏, when I try to at least some discount, the front desk staff was nice but the manager attitude was not the best to deal with, like if he was losing money from his pocket. Anyway hopefully they fix the hotel soon or put the rates lower for the issues. Not coming back!
Stayed 1 night in Oct 2023
Response from Sales Executive - Ejecutivo de Ventas on Oct 30, 2023
Good afternoon dear guest, First of all we would like to thank you for your preference with Fairfield by Marriott Los Cabos. We are sorry to hear that your stay was not pleasant, we fully understand your discomfort due to the renovation of the property. All this is being built so that in the future you can enjoy a stay with excellence and without details and we hope you can give us again an opportunity to show you the excellence in the service and the property of the brand. I remain attentive to any clarification, Warmly.Fernanda Rosas.

6/10 Okay

Adelaida

Travelled with family
Liked: Staff & service
Disliked: Amenities
I like that everything is walking distance if you don't mind being in the heat. If we needed a taxi service the Hotel Staff assisted with that and there was never a wait. Didn't like the the Hotel was under construction/remodeling which didn't allow for the use of its amenities, such as Gym and Pool.
Stayed 3 nights in Sep 2023
Response from Agente de reservaciones on Sep 18, 2023
Buenas tardes, primero que nada agradecerle su preferencia con Fairfield Los Cabos, lamentamos no haber cumplido al 100% con sus expectativas, esperamos nos de la oportunidad en un futuro de demostrarle las mejoras que tenemos continuamente para alcanzar el éxito. Se compartiran los comentarios con los departamentos involucrados para su seguimiento.Que tenga un excelente regreso a casa.

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, room comfort
AC not working
This stay was my 3rd stay here over the years. To be honest I felt like after COVID things are not the same. My biggest complaint of the whole stay was the AC … it was 103 outside , humid and our AC never got cold. We had them check it like 10 times and they said it would get cold but it never did and they did not want to change our rooms… super disappointed
Stayed 2 nights in Jul 2023
Response from Agente de reservaciones on Sep 18, 2023
Buenas tardes, primero que nada agradecerle su preferencia con Fairfield Los Cabos, lamentamos no haber cumplido al 100% con sus expectativas, esperamos nos de la oportunidad en un futuro de demostrarle las mejoras que tenemos continuamente para alcanzar el éxito. Se compartiran los comentarios con los departamentos involucrados para su seguimiento.Que tenga un excelente regreso a casa.

8/10 Good

Kumar narayanan pillai

Liked: Staff & service
The staff was great but I was not informed till the last day the property had work going on
Stayed 3 nights in Sep 2023
Response from Agente de reservaciones - Reservations agent on Sep 18, 2023
Buenas tardes, primero que nada agradecerle su preferencia con Fairfield Los Cabos, lamentamos no haber cumplido al 100% con sus expectativas, esperamos nos de la oportunidad en un futuro de demostrarle las mejoras que tenemos continuamente para alcanzar el éxito. Que tenga un excelente dia!

6/10 Okay

lynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is under renovations right now, which is not mentioned when booking through Hotels.com. The hotel definitely needs a face lift. Room was ok, service was great, but definitely not staying again until improvements are made.
Stayed 1 night in Aug 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Aug 14, 2023
We appreciate your feedback and take your comments very seriously. Thank you for the information provided which allows us to identify and seek a solution in our areas of opportunity or improvement. I extend an apology for what happened during your stay and for not meeting the expectations you had of us. We have already shared your comments with the departments involved so that their leaders can correct what happened, so that it remains as an isolated problem and does not happen again. We hope to have you back soon so you can see the changes we are making on a daily basis.

10/10 Excellent

DANIEL

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Aug 7, 2023
Muchas gracias por su preferencia en Fairfield Los Cabos, esperamos volver a tenerlo con nosotros muy pronto!

6/10 Okay

Hector

Travelled with family
Liked: Staff & service
Disliked: Amenities
Mauricio was extremely helpful throughout the stay. Staff was friendly.
Stayed 4 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Aug 4, 2023
Your feedback is critical for us to continue to improve our service to our guests. Thank you again for taking the time to share your experience.

4/10 Poor

Reyna

Stayed 4 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Aug 4, 2023
Me gustaría que en el futuro nos de la oportunidad de demostrarle todos los cambios y mejoras que se llevan continuamente en nuestro hotel, para que cada uno de nuestros huéspedes disfruten de una excelente estancia.Su feedback es fundamental para que podamos seguir mejorando el servicio hacia nuestros huéspedes. Le agradezco su preferencia con nosotros.

6/10 Okay

arnulfo

Liked: Room comfort
Traveler
Upon check-in Mauricio was extremely professional and courteous. Juan night security is very attentive and helpful. Isaias in the front desk is very rude, disrespectful, and sarcastic, he shouldn't be working upfront, maybe kept behind the scenes. Overall installations need some upgrades and touchups.
Stayed 2 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 26, 2023
As a valued guest, we appreciate your feedback and take your comments very seriously. Thank you for the information provided which allows us to identify and seek a solution in our areas of opportunity or improvement.Your feedback is critical for us to continue to improve our service to our guests. Thank you again for taking the time to share your experience.

10/10 Excellent

Gerhard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 7 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 26, 2023
Your feedback is critical for us to continue to improve our service to our guests. Thank you again for taking the time to share your experience.

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service
Clean bed and comfortable.
Stayed 2 nights in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 28, 2023
Su feedback es fundamental para que podamos seguir mejorando el servicio hacia nuestros huéspedes. Le agradezco de nuevo el tiempo que destinó a compartir su experiencia.

8/10 Good

Nellie, Scottsdale

Liked: Staff & service
Easy location with free parking and breakfast.
Stayed 1 night in Jul 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 18, 2023
Muchas gracias por su preferencia en Fairfield Los Cabos. Esperamos tenerlos de regreso pronto!

10/10 Excellent

Juan C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 3, 2023
Muchas gracias por compartir su experiencia en Fairfield by Marriott Los Cabos.Esperamos tenerlo de regreso pronto.

6/10 Okay

JRelson

Liked: Cleanliness, staff & service
The property has limited dining and areas where guests can lounge and enjoy. Food choice for breakfast is limited, and unsanitary to see a trash bin within the dining and food area - flies are flying over it. The staff is fantastic and very accommodating. Shout out to Mauricio for making the guest at home. Also, to Griselda for providing my daily needs.
Stayed 4 nights in Jun 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 3, 2023
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “best service at a fair price.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Abraham Kassin

Stayed 1 night in Jun 2023
Response from Agente de Reservaciones - Fairfield Los Cabos on Jul 17, 2023
Le agradecemos su preferencia en Fairfield by Marriott Los Cabos, esperamos tenerlos de regreso pronto!

10/10 Excellent

Eneyda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Agente de reservaciones - Fairfield by Marriott on Jun 20, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlos de regreso pronto.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area safe and walkable to the beach
Stayed 4 nights in May 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on May 23, 2023
Gracias por su preferencia en Fairfield Los Cabos! Esperamos tenerla de regreso pronto.

10/10 Excellent

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
You accept pets. That’s important to me
Stayed 1 night in May 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on May 8, 2023
Gracias por compartir su experiencia en Fairfield Los Cabos, esperamos tenerlo de regreso pronto! Excelente dia!

8/10 Good

Gregory, Surprise

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is amazingly friendly and want everyone one to know how nice, friendly and helpful; they were. Owners or management needs to invest in the property. The Inn was old and nothing like the photo's on Expedia. The rooms are old, smell, lights broken, safe didn't work and probably just needed batteries. Bed linen was stained with black spots as well the comforter and the bathroom dirty. I was there for 1 night of business and the price was still $200.00 with taxes but would only return due to the staff
Stayed 1 night in Apr 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Apr 25, 2023
I would like you to give us the opportunity in the future to show you all the changes and improvements that are continually being made in our hotel, so that each of our guests enjoy an excellent stay. Your feedback is essential so that we can continue to improve our service to our guests. Thank you again for taking the time to share your experience.

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff/location/clean the only think I didn’t like was the breakfast. Out of everything
Stayed 1 night in Apr 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Apr 24, 2023
Muchas gracias por el tiempo que destino a la encuesta, tenga por seguro que tomaremos medidas para que sea un problema aislado y no se vuelva a repetir. Esperamos tenerlo de regreso pronto. Excelente dia!

8/10 Good

Britt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Apr 6, 2023
Muchas gracias por su preferencia! Esperamos tenerlos de regreso pronto para poderle mostrar las mejoras que realizamos día con día para brindarle un excelente servicio.

6/10 Okay

Garry

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great in Cabo
Hotel has gotten very run down over the years. Pool deck has broken tiles all around it, only 5 lounger chairs around the entire pool. Gym needs some better equipment. Rooms need updated, mattresses are worn out. Towels and bedding are worn and stained. Could be a great hotel again, but they need to spend some money and bring it back to a Marriott standard. For the price they charge, it should be a way better run hotel, just like it was when they opened it.
Stayed 12 nights in Mar 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Apr 6, 2023
Ya se compartieron sus comentarios con los departamentos involucrados para que sus líderes puedan corregir lo sucedido, quede como un problema aislado y no se vuelva a repetir.Me gustaría que en el futuro nos dé la oportunidad de demostrarle todos los cambios y mejoras que se llevan continuamente en nuestro hotel, para que cada uno de nuestros huéspedes disfruten de una excelente estancia.Su feedback es fundamental para que podamos seguir mejorando el servicio hacia nuestros huéspedes. Le agradezco de nuevo el tiempo que destinó a compartir su experiencia.

6/10 Okay

CARMA

Stayed 1 night in Mar 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Apr 8, 2023
Me gustaría que en el futuro nos dé la oportunidad de demostrarle todos los cambios y mejoras que se llevan continuamente en nuestro hotel, para que cada uno de nuestros huéspedes disfruten de una excelente estancia. Su feedback es fundamental para que podamos seguir mejorando el servicio hacia nuestros huéspedes. Le agradezco de nuevo el tiempo que destinó a compartir su experiencia.

8/10 Good

Dana, Imperial Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean.
Stayed 1 night in Mar 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 21, 2023
Gracias por compartir su experiencia con Fairfield Los Cabos, esperamos tenerlos de regreso pronto.

8/10 Good

Kathrin

Travelled with partner
Liked: Cleanliness, staff & service
Air conditioner loud. Kind staff. Needs a better supplied market. Great parking
Stayed 1 night in Mar 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 6, 2023
Thank you for choosing Fairfield by Marriott for your recent travels to Los Cabos, we look forward to serving you again soon!

6/10 Okay

Paul

Stayed 6 nights in Feb 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 21, 2023
Me gustaría que en el futuro nos dé la oportunidad de demostrarle todos los cambios y mejoras que se llevan continuamente en nuestro hotel, para que cada uno de nuestros huéspedes disfruten de una excelente estancia. Su feedback es fundamental para que podamos seguir mejorando el servicio hacia nuestros huéspedes. Le agradezco de nuevo el tiempo que destinó a compartir su experiencia.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The karaoke bar next door was loud on the first night( Tuesday) but quiet on Wednesday. Lost my wallet on Tuesday and decided to return home after only 2 nights. Good breakfast
Stayed 3 nights in Feb 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 2, 2023
We appreciate your feedback and take your comments seriously. Thank you for the information provided that allows us to identify and seek a solution in our areas of opportunity or improvement. I apologize for what happened during your stay at Cabo.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Joseph

Stayed 3 nights in Feb 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 6, 2023
Thank you for choosing Fairfield by Marriott for your recent travels to Los Cabos, we look forward to serving you again soon!

4/10 Poor

Caron

Stayed 7 nights in Feb 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Mar 6, 2023
We appreciate your feedback and take your comments seriously. Thank you for the information provided that allows us to identify and seek a solution in our areas of opportunity or improvement. I apologize for what happened during your stay at the hotel with the noise and for not meeting the expectations you had of us. I would like you to give us the opportunity in the future to show you all the changes and improvements that are continuously carried out in our hotel, so that each of our guests enjoys an excellent stay.

10/10 Excellent

Barry

Stayed 1 night in Feb 2023
Response from Agente de reservaciones - Fairfield Marriott, CSL on Feb 23, 2023
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!