I would have given this property a better rating but the entire check in process ruined it. We arrived at 2 and were shown our original room at 3. This room was on a pathway with no privacy and someone was smoking while sitting on our patio ledge. When we refused the room, we were shown an oceanfront suite and told we could have it for $200 more a night (we already paid $550/night). We said no. We were then shown a room where we had to go through construction, and said no. We were eventually given the oceanfront room but he entire time someone was badgering us to listen to their sales pitch. Were offered a free ATV tour if we agreed to go. We finally agreed to go just to get them to shut up. We got to our room at 5:00, after listening to them for 3 hours. They kept telling us they were getting our room ready even though we already saw the room and saw it was ready. One of the concierges said they were changing the microwave. Um, ok. In the morning, they called our room three times! 7:30, 8:00, and 8:30. Then texted us until we blocked them.
This was their “fancy room” and there were many problems: the pull out bed had no sheets, blankets or pillows, only one overhead light in the bathroom (nothing around the mirror to do makeup), coffee maker had no filters and there was a charge for coffee (has anyone EVER paid for in-room coffee at a hotel before?), the club noise throughout the hotel was loud the entire time until midnight, the room was dated. I’m out of characters.