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Reviews of Sun Star Inn

2 out of 5
Sun Star Inn
839 W Pacheco Blvd, Los Banos, CA

Reviews

6.6
Rating 10 - Excellent. 16 out of 64 reviews" "
Rating 8 - Good. 14 out of 64 reviews" "
Rating 6 - Okay. 12 out of 64 reviews" "
Rating 4 - Poor. 12 out of 64 reviews" "
Rating 2 - Terrible. 10 out of 64 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever!!!
All I have to say is OMG the worse hotel I’ve stayed at in my whole life! The front desk lady was so unprofessional, the rooms were dirty (the bathroom’s waste basket full of trash from previous guests). We were moved to another room (room 24) and it smelled so bad and the bed was so lumpy my back was in so much pain the next day. They also started sweeping in front of our room and banging the broom against the door at 7am they also kept hitting the wall with rims or barrels don’t know what it was but it was loud and made the wall shake ( mind you that’s the wall where the bed is) that went on for 2 hours 5am-7ish. I got up grabbed my stuff and took off to the Holiday inn near by to get some rest. What a waste of money And time. DO NOT recommend to anyone. You are better off sleeping in your car. If you do stay here don’t say I didn’t warn you!!
Stayed 1 night in Oct 2022

2/10 Terrible

Sergio

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You know those places you walk in and realize the reviews were probably fake and you’ve made a big mistake? This. On the plus side, the owners were friendly and responsive to our requests (specifically to install a missing smoke/CO2 alarm since another room was not made available to us). Also, it’s cheap. How it gets such high ratings I don’t know. The sheets/toilet/sink/bath appeared clean, but everything else was filthy including deeply stained fabric chairs we didn’t sit on as they looked like we could catch something from them. We wanted to leave but the reservation was non-refundable and we were tired. You get what you pay for I guess. On another note, the donuts down the street are great and the people running it lovely!
Stayed 1 night in Mar 2022

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sun Star Inn Management on Feb 8, 2022
Hello, Thank you for the review. I am happy to hear that you have a great stay. It was a pleasure having you as our guests and we look forward to seeing you again soon. Thanks

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Inn
Lovely spot for a stay while driving down I-5. Donuts just down the street!
Stayed 1 night in Jan 2022
Response from Sun Star Inn Management on Jan 31, 2022
Hello, Thank you for the review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Sun Star Inn Management on Jan 11, 2022
Hello, Thank you for the review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

6/10 Okay

Mark

Liked: Cleanliness, room comfort
Just a place to sleep. The bed linens were interesting didn’t seem to be made to fit correctly the bottom sheet was an undersized top sheet that quickly was displayed and this revealed a quite disturbing bed stain (looked to be blood on the mattress) don’t know what else to say…
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very honest and hospitality staff, very recommended.
Stayed 1 night in Mar 2021
Response from Sun Star Inn management on Mar 29, 2021
Hello, Thank you for the awesome review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

10/10 Excellent

Martel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General manager, Sun Star Inn on Dec 29, 2020
Hello, Thank you for the awesome review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

10/10 Excellent

Martel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from General Manager, Sun Star Inn on Dec 29, 2020
Hello, Thank you for the awesome review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

10/10 Excellent

Martel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from General Manager, Sun Star Inn on Dec 29, 2020
Hello, Thank you for the awesome review. I am happy to hear you that have a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable & the managers are very nice welcoming .
Stayed 1 night in Oct 2020
Response from Sun Star Inn Management on Oct 24, 2020
Hello Tiffany,Thank you for the review. We are happy to hear that you had such a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great loved it
Stayed 1 night in Oct 2020
Response from Sun Star Inn Management on Oct 13, 2020
Hello , Thank you for the review. I am happy to hear that you had such a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
I never stayed there, and was charged for it. I would like to speak to a Director/Corporate Manager please? I have already spoken to a couple of folks, and to no avail, as a regular customer, I am very disappointed by the way Iv'e been treated by your business/company. Mario Gonzalez
Stayed 1 night in Aug 2019

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Sun Star Inn Management on Apr 3, 2019
HelloRuby, Thank you for the review. We are happy to hear that you had such a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable bed, and clean room I will stay again.
Stayed 1 night in Oct 2018
Response from Sun Star Inn Management on Oct 22, 2018
Hello , Thank you for the review. I am happy to hear that you had such a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible for what you pay
This place is expensive for what it is. It’s in very poor condition, looked dirty, shower was stained and cracking. The towels didn’t even match it’s like they found a bunch of towels at the Salvation Army and just put them in there. Travelodge inn is a tad better and at a lower price. On top of that, they charged me $5 dollars extra because according to them on the app it didn’t say it was for a couple. Most hotels won’t charge for two people reserved for a king size bed but this place did. Never going back again
Stayed 1 night in Oct 2018
Response from Sun Star Inn Management on Oct 26, 2018
Hello, Thank you for your time to write the review. Before you book the room you have to read the Fine Print on the Web Site very carefully.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not use my reservation because I didn't have deposit. I wanted to switch for another night but could not. That's not fair

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
Loved the front desk person ~ she was a real delight. They are rennovating some of the rooms with new mattresses, etc., and I don't know if ours was one of them, but the bed was comfortable. The towels need replaced (very worn) but maybe they'll get to that soon. Room was impeccably clean and quiet. I will stay there again when I'm in town.
Stayed 1 night in Sep 2017
Response from Sun Star Inn on Nov 10, 2017
sunstar839, General Manager at Sun Star Inn, responded to this review Hello Mary, Thank you for the awesome review. I am happy to hear you had such a great stay. It was a pleasure having you as our guests, and we look forward to seeing you again soon. Thanks

2/10 Terrible

Haley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
The towels smelled moldy and were supposed to be white but in reality was a dingy grey the door frame was loose with boards coming out of it after being poorly nailed in. Granted I didn't expect something very nice considering the price but this place having three stars is a pure joke
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
WiFi is terrible. A little pricey considering its condition and location.

10/10 Excellent

Julius, Long Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and organized
I was pleasantly surprised that this place was super clean and organize and it looks like they have just recently renovated the rooms so I was happy to stay there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bates motel
Owner will go in your room without permission. The owner will go in the room pretend to clean the room but will turn off the a/c to save on electricity in a 90 degree weather. The towel are like rags you used for cleaning cars. Soaps and shampoo are non existent. Glad I pack some. Owner will give you a hard time if you ask for soap and shampoo. The parking lot is used for hangout for people drinking all night. Will not stay here again even if its free.
Response from General Manager on Sep 16, 2016
Hello, We are truly sorry to hear that you felt this way following your 3 days stay. As a long-standing local business, we pride ourselves on providing guests with excellent customer service. First night you stay with your adult daughter and we didn’t charge any extra person charges and also we would like to clear up some of the issues you mentioned in your review. First of all, our Managers/Maintenance never go into the guests room unless issue with room. However, our daily maid service is instructed to turn off all lights and appliances to follow the energy conservation standards. Additional towels, soap, and shampoo can be provided by maid service. If you do not take service and come middle of night we will refuse. Communication is a two-way street. If you had mentioned just once over your 3-day stay that you were dissatisfied with anything, we would have definitely made it out priority to make your stay much more enjoyable. Also, the week of your stay coincided with an annual family reunion, who stay at our business every year. We apologize for any noise they caused during the evenings, any way quite Time Start at 10:00 P.M. Sun Star Inn Management

6/10 Okay

Bhargav Gajji

Liked: Room comfort
Decent price but needs better maintenance
Good room space but the towels were dirty

8/10 Good

Scott, San Bernardino, CA

Liked: Cleanliness, staff & service, room comfort
No frills motel at a reasonable price
There is nothing fancy. But the room is clean, comfortable, quiet, and cheap. It could use more towels and better soap. The internet can be slow. The staff is very helpful and take pride in how clean the property is. It is a good place for a stopover on the I-5 and there is a Black Bear Diner nearby.

4/10 Poor

Kevin G

Passing by. Okay place to stay.
Got in at 11:30 p.m. and left by 6:00 a.m. Hotel was okay. Room had been reconditioned recently. Okay place to stop when passing through on the 5 Fwy. Good price. Only negative was the shower wasn't clean. Looked like water / scuz had backed up through the drain.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Dilip, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in Los banos ca
good clean hotel with friendly owner

2/10 Terrible

Amanda, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room so dirty we left as soon a we could
My significant other and I were planning on using the Sun Star Inn as a pit stop on our two day drive between Portland and San Diego. We were not expecting anything fancy. Both of us are extensive travelers and used to the motel life. Nonetheless, the Sun Star Inn was an exceptional let down. The good/non-bad: -Neighborhood is fine, extensive parking, lobby was fine, person who was working behind the counter was fine. Everything you would expect to see at a place you're paying $55ish a night for. Right next door to a breakfast place. You couldn't hear road traffic once you were in the room. Right on the main thoroughfare out of Los Banos. The Bad: The room was filthy. I don't mean, slightly dirty because you're paying $55/night. I mean, filthy. The carpet, which was dark, was covered in gray dust all along the corners and the edges of the room. It was if it had never been vacuumed. My boyfriend started coughing and sneezing once we got in the room, so I lifted up the mattress by the wall and discovered a pile of dirt between the mattress and the box spring on one side. Wanting to explore the other side, I lifted up the mattress again and discovered, what we both believed, to be rodent sized droppings (along with more dirt and dust). Upon seeing this, we left. We we're so disgusted by the cleanliness of the room that we left, without even asking for a refund. We just wanted to get out of there as soon as we could.

4/10 Poor

David, Oakdale, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the Worst
The decor of the room is clearly quite outdated...1980's? The room had the appearance of being cleaned, but there were edges of dirt around the carpet and bathroom floors. They did not have hand towels. The air conditioner, though we are thankful it worked, was extremely loud and once it was on it did not shut off...so no matter what temperature you set, eventually it gets too cold, and then too warm...you have to be the thermostat. The lobby smelled like a lot of curry had been cooking, but the clerk was nice and when we had a problem with the television he did come right up to the room and fix it. It is okay - but I would not choose to stay there again on purpose.

4/10 Poor

JD, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Two Star
Wasn't expecting much for $55 so I wasn't disappointed. TV was broken and loud AC.

6/10 Okay

Verified traveller

Liked: Cleanliness

2/10 Terrible

Juan, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great stay.
One thing about this hotel. Owners Luv to walk into ur room at night in my case Cuz I wasn't there. Turn off ur ac an tv off open window. Basically going into my room with no permission

6/10 Okay

James, Albuquerque

OK for the price
OK for the price, the room air conditioner was very loud when it was on.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It's fine for a place to stay one night on the road. We were able to check in late in the evening compared with most hotel's time cut-offs, and check out as early as we needed without getting extra charges. Not really a place you'd want to hang out for awhile, and the wifi didn't want to work too well on our devices, but it got the job done. The toilet liked to leak a little at the base onto the floor... but everything else seemed to be cleanish. But you get what you pay for

4/10 Poor

Steven, Hermosa Beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement.
This is actually not a bad hotel. Unfortunatley the owners are cheaping out on the exact items that they need to spend on. The building itslef is not bad and fairly quiet. The room has tile floors which is great (if they are clean, which they arent). The furniture is old and worn, which is livible, just not new. Not a big deal. The real problem is that the mattresses are absolutley disgusting! And the poor excuse for sheets are too small to cover the disgusting mattress. Heres a clue the the owners: Steam clean every floor in every room daily, buy ALL new mattresses and fitted, high end bedding. Your ratings will go up and you MAY even be able to charge a couple extra dollars.

4/10 Poor

Dale B.

Disliked: Room comfort
roadside stopover
Just looking for a cheap place to stay after getting to airport late night and then driving halfway to destination. Very basic place with no breakfast but cheap and clean. Not very attractive rooms

10/10 Excellent

Katrina, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hidden Gem
The owners were wonderful and very helpful when I left my key in my room, twice. The rooms were much nicer than I expected, and we were able to fit 2 children's cots around the king-sized bed, and still move around.

6/10 Okay

joseph, West Covina, Ca

Liked: Staff & service, room comfort
Decent price for Decent room.
Rooms Are Fairly Clean. We arrived at midnight and were promply helped. Basic amenities for one night stay. near main road.

2/10 Terrible

Vladimir, Marysville Wa

Disliked: Cleanliness, staff & service, property conditions & facilities
Old & dirty sun star inn !!!
the hotel is very old and very dirty.the service sucked. We had accidentally booked the rooms for the wrong date.they charged us a fee eventhought many empty rooms. Owner said it's because we didn't book through them directly but we used hotel.com. everything in the room was very old and dirty. The towels were so nasty we use toilet paper instead to wipe our hands and face. the bed is so hard like it's just a wooden frame with no mattress.

8/10 Good

Patrick, Torrance

Liked: Cleanliness, property conditions & facilities, room comfort
Nice updated place on a budget.
Clean place for being low priced. Updated room was nicer then more expensive hotels I have stayed in. Like a previous post the towels were old and looked like someone used them to wash a car.

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Cheap and old, dont get a room near the front
Dated facilities without a hint of renovation. The room was noisy (near the office) traffic could be heard very clearly, shower door was was nearly falling off, the matress was decent but this was expected of an economy hotel, at least there were no bed bugs.

8/10 Good

Mikey

Liked: Cleanliness, staff & service, room comfort
Close to restaurants and fishing
Very comfortable r table room just a little g e taway
Response from Sun Star Inn on Jun 1, 2015
Dear Guest, Thank you for your recent stay with us and for taking the time to write review . It's good to know how well you enjoyed your stay and we hope you'll return for another visit !

10/10 Excellent

Issa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Great place to stay and sleep on the way from L.A. to S.F., affordable and clean.
Response from Sun Star Inn on Aug 1, 2015
Dear Guest, Thank you for your recent stay with us and for taking the time to write review . It's good to know how well you enjoyed your stay and we hope you'll return for another visit !

8/10 Good

Steven, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Hotel staff was very friendly and helpful. Room was excellent, clean modern with mini fridge and Micro. Flat screen TV, very comfortable. Best place in Los Banos to stay.
Response from Sun Star Inn on Aug 1, 2015
Dear Guest, Thank you for your recent stay with us and for taking the time to write review . It's good to know how well you enjoyed your stay and we hope you'll return for another visit !

2/10 Terrible

Laurence, Carson City NV

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not recommended if you want a good nights sleep
At 2 different times, 3am and 5am Had 2 different not so nice people pounding on the door next to ours telling the people to please let them in and could hear the occupants talking back, the 2nd person even called them by name. Then after not getting the result he wanted at that door began pounding on ours, telling me he needed to use my phone, and only went away after i told him i was calling the police. he called me some not so nice names and left. you can make your own assumption on what was going on. i will never stay there again!!

4/10 Poor

Shawn, San Pedro

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Average room. Laminate floor was dirty. Uncomfortable bed and no extra blanket. Bring your own toiletries, as they don't provide enough for two people.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
I booked this hotel based on the Expedia rating. This hotel had filthy chairs that were stained and discolored. The room looked like it had not been cleaned or used for a while as there was a layer of dust on everything. The bathroom towels were all discolored and smelled musty. The positive reviews in Expedia must have been written by either the owner or someone who is padding the reviews for them.