Reception
Check availability

Reviews of Hampton Inn & Suites Merced

2.5 out of 5
Hampton Inn & Suites Merced
225 S Parsons Ave, Merced, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Business traveller, Travelled with partner
Liked: Staff & service
Our room had a fire alarm go off. We didn't hear it, but they called to enter the room once we left. This should have been taken care of it appears the alarm was faulty and the hotel knew it was an issue. The carpets in our room felt dirty and sticky. The jets in the tub were broken. Only one was bubbling. Would have liked to pay a bit less for all these issues. Staff was great. hotel seemed to have a smell when you enter in certain areas. We went and bought room freshener just so that we could breathe.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
The hotel was very dirty, amenities not working. Carpet in room dirty, doors and exits were not properly working. Elevator was broken and un operational throughout the stay. Ants crawling on table tops coming through the walls. Leaking air conditioning, wetting the carpet making it smell moldy and wet. And the front desk staff was terrible. I as on thier cellphones while speaking to you, and making you wait as they finish thier personal call. I had a key waiting for my friend at the front desk, i gave the front desk staff my guests name and the front desk girl said “nobody told me you were coming” very unprofessional. Complimentary breakfast was minimal and sausage tasted like soap. I do not recommend this hotel. I expect more from hamptons inn.
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed In the quality of this hotel. The hotel pool was empty and not available to use during our stay. A lot of people in our group were very disappointed because there really isn’t anything else to do in the area. The rooms had a bad smell to them. There was a water leak on our floor. Water dripping from the ceiling in the hallway and the carpet was wet and squishy which I found out the bad way when I walked in the hallway without shoes on. The AC in our room would work some yimes and other times it wouldn’t cool the room. The water in the shower couldn’t stay at a warm temperature. It was either cold or scalding hot. The sink water wouldn’t warm. The elevator was broken during our stay and some people got stuck inside. I will not be recommending this hotel to anyone. The only nice thing about it was the friendly staff.
Stayed 4 nights in Mar 2024

4/10 Poor

Stephanie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Since we checked in weve had nothing but issues. The elevator didnt work and had no air. My kids,went to go swimming which was why we picked this Hotel and theres was no water and no warning that it was empty. My shower was scaulding hot then freezing cold , we had to call to fux it then my ac flooded and my whole floor and luggage are soaking wet. This is not ok for how much i spent for 3 nights.
Stayed 1 night in Mar 2024

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty and the bathroom was not working properly
Stayed 1 night in Mar 2024

4/10 Poor

Ashley

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Carpet was disgusting and sticky, feet were black walking on it. Beds didn’t have any mattress protectors or bed skirts, and there was a large bloodstain on our mattress. Beds and mattresses were creaky, uncomfortable and in need of replacement. Shower and toilet were not working properly when we checked in.
Stayed 1 night in Feb 2024

2/10 Terrible

Nalee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jailine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck in the elevator for over 2hrs.
Stayed 1 night in Mar 2024

8/10 Good

Aimee

Great check in. Easy and fast. Friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Stayed 5 nights in Mar 2024

4/10 Poor

Joann

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
My stay at the Hampton Inn was less that mediocre. Though the staff was very nice, the actual hotel and room were very filthy, gross, and smelled like cat urine. The carpet in my room was stained as well as the furniture. I had to use towels to put on the chair so I could sit on it. The $150 room was not worth the price. It was more like a $30 dollar motel. Not a good look for the Hilton.
Stayed 2 nights in Feb 2024

2/10 Terrible

Leann

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This place is awful their staff is disrespectful vulgar loud extremely unprofessional discriminatory racist rude the front desk clerk Claire is awful not only did she violate our constitutional rights as human beings but she was very offensive using racial slurs and foul language refuse to do her job and then proceeded to deny me a refund and keep my money this place not only left us with nowhere to stay but ripped us off and completely and utterly caused us nothing but stress a mental and emotional turmoil financial strain and I wouldn't want anyone I know to stay here I will never ever again book anything through them they are thieves they robbed me and my husband discriminated against us and totally an utterly caused us nothing but distress in a very very crucial and and hard time in our lives and for that they should be ashamed of themselves they are disgrace they will rob you and treat you like total crap and think that they have the right to do so I would not ever give them a penny or step foot in there I wouldn't even let my dog stay there I'd rather deal with cockroaches at the motel 6 you'd have better experience really.

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, staff, staff. We were a large party in for a funeral. We were welcomed and accommodated during our stay. Made a difficult time easier. Thank you.
Stayed 2 nights in Feb 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most friendliest staff in the world very clean awesome breakfast will definitely be returning to this place
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
I good place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Stayed 1 night in Feb 2024

4/10 Poor

Barbara

Liked: Staff & service, amenities
Disliked: Cleanliness
Smell in roomd
Stayed 1 night in Feb 2024

8/10 Good

John, Redding

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Hampton Inn I’ve ever stayed at has been nice, some better than others, but always pretty good. It wasn’t the nicest Hampton I’ve ever been too, but it was definitely worth a few extra dollars to stay in a place that was MUCH better than other hotels in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mix up was made on the room we had reserved, we were given a suite which was wonderful to correct that! One suggestion for the room we stayed in (135), since this is not a fully accessible room (and I didn't need that, worked good for me, balance can be troubling for me), but it is perfectly flat/wide enough for a wheelchair, perhaps a grab bar could be added next to the toilet? All in all, we had a great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the rooms were great.
Stayed 1 night in Jan 2024

10/10 Excellent

Michel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rite off highway, with easy accessibility... Polite staff, and a variety of breakfast options... Will stay again...
Stayed 1 night in Feb 2024

8/10 Good

Lucy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was excellent. Priya, Ashley, and Smith were accommodating, kind, professional and provided excellent customer service. The pipe broke so no water available for 2.5 hours. However, they brought 4 plumbers in to troubleshoot and repaired it quickly. The rooms were average. It had stains on the wallpapers, dirty and old office chair that squeaked, outdated phone, broken clock that didn't have a plug, chipped tables/cabinets/bathroom vanity. This is not the typical Hampton Suite I usually stay at. It appears to be an older hotel that was converted. Breakfast was good but decaf coffee, hot water, bagels or a variety of pastries were not available. My overall stay was a little above average. I appreciate the quiet atmosphere and was unable to hear the noise from the highway. I still enjoyed my 3 night stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

GREG, Albuquerque

Stayed 1 night in Jan 2024

10/10 Excellent

Zhuming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tonya

Liked: Cleanliness, property conditions & facilities, room comfort
Loved the staff. Very helpful.
Staff was wonderful, there was a hiccup with check-in but that was mainly hotels.com issue. Only reason not excellent is all ice makers were broken.
Stayed 1 night in Jan 2024

10/10 Excellent

Cristian

Business traveller
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Used to be a nice hotel.
Good customer service. No hot water for my shower or from the sink. Took a cold shower (not by choice).Room smelled dusty. No hot breakfast in the morning as advertised. Location felt safe and the heater worked very good.
Stayed 1 night in Jan 2024

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will choose again, nice staff and great quiet area
Stayed 2 nights in Dec 2023

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities, room comfort
Never staying here again.
Hotel was dirty and staff was not friendly. When we first checked into our reservation, they gave us a room that was not even cleaned and had trash all over the place. Then It was so difficult to just get new towels and the breakfast was not great either. They ran out of food and didn’t even make more until we pointed out that there was no food and it was only 9am. Breakfast states it’s served until 10am. The new Room they gave us was still dirty and they gave me a handicap room. Floors had a sticky feeling to the feet and shower stall was not cleaned. Poor management and they’re giving Hampton and bad name as I’ve stayed at other Hampton’s before and had great service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Louie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room itself was great with Jacuzzi but breakfast was not.
Stayed 1 night in Dec 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room, friendly staff
Stayed 2 nights in Dec 2023

2/10 Terrible

Logan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car broken into everything stolen
Our car was broken into and all of our stuff gone, clothes baby bottles everything. Willie at the front desk failed to warn us they have had 6+ break ins just in the month of December but it’s been going on for months. We met many other guests in the lobby while we sorted out this horrifying and unexpected event whom all told us Willie had told told them all about the break ins. I’m am baffled that the staff checking in failed to warn us, that could have changed everything. We had gotten there late (2am) and were going to check out at 5:30am
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birding in Merced
I’ve seen some bad reviews about this hotel but I just had a great stay. Everything was clean, good wifi, very comfortable bed, and great breakfast. Staff was helpful and friendly and the gym was pretty good. There were a couple of problems. No ice machine was working, and the shower didn’t drain very well. Considering what I paid, it was a nice three days.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Cha

Travelled with family
Liked: Staff & service
Staff was kind and helpful. However, the door lock to our hotel room had a loose screw. The hotel needs to be refurbished.
Stayed 1 night in Nov 2023

2/10 Terrible

Kang

Stayed 1 night in Dec 2023

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Brendon, Okotoks

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel and comfortable for a night or two stay over.
Stayed 1 night in Nov 2023

2/10 Terrible

Contrail

Disliked: Amenities
The service was the best thing at this property which wasn’t all that..The pillow cases had stains on them & The Chair had burnt marks on them..Also the Whirlpool Room had Black stains around the tub..One of the worst Hampton inns i stayed at..
Stayed 3 nights in Nov 2023

2/10 Terrible

jim

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water. Someone smoking down the hall. TV was worn out (had hot spots). Room was too hot (even after leaving the HVAC off all night. Offered water for one room but not the other 2. Ran out of hot food at 8:30 in the morning! Not even close to Hilton standards.
Stayed 1 night in Nov 2023

4/10 Poor

Sahak

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I am very disappointed
Third floor, hallway ceiling had a big hole. The mattress in the room was a very bad condition. It was sliding on the side was very uncomfortable I was expecting more.
Stayed 1 night in Nov 2023

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Stayed 1 night in Nov 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Very nice stay. Clean comfortable rooms, friendly staff and a decent breakfast all at a reasonable price,
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am moving to the area and had not been there before. Jonathan at the front desk was very helpful with providing valuable information about the area and making me feel welcomed to both the hotel and the town. He is an asset to Hampton Inn!
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Desiree

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023