Lobby
Check availability

Reviews of Bluestem Hotel Torrance Los Angeles, Ascend Hotel Collection

3 out of 5
Bluestem Hotel Torrance Los Angeles, Ascend Hotel Collection
2448 Sepulveda Boulevard, Torrance, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 650 out of 882 reviews" "
Rating 8 - Good. 159 out of 882 reviews" "
Rating 6 - Okay. 42 out of 882 reviews" "
Rating 4 - Poor. 16 out of 882 reviews" "
Rating 2 - Terrible. 15 out of 882 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nikki, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service
The outdoor seating area is nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

D'Angelo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The attention to detail was remarkable. Very clean, unobtrusive, and accomodating. Just the way I like it as someone who travels in and out of LA on a regular basis. I'll be sure to add this one to my list of favorites.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Josna on Apr 14, 2024
Dear April,We very much appreciate your posting and high rating.It's wonderful to know that you enjoyed a pleasant stay at our Bluestem Hotel.We are committed to ensuring your next stay is memorable.Best regards,Josna Aime, Front Office Manager

10/10 Excellent

Ethen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a pretty cool place.
Stayed 1 night in Mar 2024
Response from Josna on Apr 14, 2024
Dear Ethen,It's wonderful to know that you found our Bluestem Hotel to your liking.Thank you for sharing your review!We hope you will soon return for another unique boutique experience.Best regards,Josna Aime – Front Office Manager

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room feel comfort
Stayed 1 night in Mar 2024
Response from Josna on Apr 2, 2024
Dear Manuel,We very much appreciate your posting and high rating.We are pleased that your recent stay at our Bluestem Hotel was a pleasant experience.– room feel comfort!We are committed to ensuring your next stay will be even more pleasant.Kind regards,Josna Aime, Front Office Manager

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of noisy outside because its close to the main road. Light outside window made it look like it was daytime.
Stayed 1 night in Mar 2024
Response from Josna on Apr 2, 2024
Dear Shawn,We are delighted that you had a pleasant experience during your recent stay at our Bluestem Hotel.Thank you for your feedback regarding outside noise. We have shared your observation with our management team for improvement.Thank you for your posting!We look forward to welcoming you back.Kind regards,Josna Aime, Front Office Manager

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful and courteous
Stayed 3 nights in Mar 2024
Response from Josna on Apr 3, 2024
Dear Darrell,We very much appreciate your posting and high rating.We are pleased that your recent stay at our Bluestem Hotel was a pleasant experience – all the staff were very helpful and courteous!We look forward to welcoming you back.Kind regards,Josna Aime, Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, very above average. For once no carpet and comfortable bed. When compared to others.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was awesome. Gym is a bit small. Other than that, no complaints.
Stayed 3 nights in Mar 2024
Response from Josna on Mar 24, 2024
Dear Alexander,Thank you for sharing your review.We are delighted that you had a pleasant experience during your recent stay at our Bluestem Hotel – very clean, the staff was awesome. We greatly appreciate your comments and have shared your observation regarding the gym with our management team for consideration.We are committed to ensuring your next stay will be completely satisfying.Kind regards,Josna Aime, Front office Manager

10/10 Excellent

Toyy

Good customer service
Stayed 1 night in Mar 2024
Response from Josna on Mar 24, 2024
Dear Toyy,Thank you for sharing your review.We are delighted that you had a pleasant experience during your recent stay at our Bluestem Hotel – good customer service.We are committed to ensuring your next stay will be even more pleasant.Kind regards,Josna Aime, Front office Manager

10/10 Excellent

octavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties I have stayed at and I do travel a lot anytime I come to LA. I will definitely shoot for trying to stay at this property again it had wonderful staff, great security, gray parking and the rooms were clean. I definitely enjoyed my stay.
Stayed 3 nights in Mar 2024
Response from Josna on Mar 24, 2024
Dear Octavia,Thank you for sharing your review.We are delighted that you had a pleasant experience during your recent stay at our Bluestem Hotel – this is one of the best properties I have stayed.We are committed to ensuring your next stay will be even more pleasant.Kind regards,Josna Aime, Front Office Manager

10/10 Excellent

ENG HIN, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay in this hotel. The hotel atmosphere are very comfortable. Especially during the night time sitting outside around the fire. Few nice restaurants is walking distance , my wife and I love the bubble tea and ice-cream just opposite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing stay for what we needed to fo in LA! The proposal well kept and quiet! Safe and clean. We couldn’t wait to get back to our room after a long day site seeing! Will definitely book again! Thank you Bluestem! Zach, Sheraine and Joana are so pleasant in the front desk!
Stayed 3 nights in Mar 2024

10/10 Excellent

Vikas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant Staff
Stayed 2 nights in Mar 2024

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Bluestem Hotel. The parking is gated and secure. Restaurants are in walking distance. Rooms could use additional cleaning around baseboards and beds. I liked that there is no carpeting. Wish there was a microwave in the room. I would stay here again.
Stayed 4 nights in Feb 2024

4/10 Poor

Hirofumi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I thought overcharged considering the room quality
Stayed 2 nights in Feb 2024
Response from Josna on Feb 27, 2024
Dear Hirofumi,I would like to personally thank you for visiting us.Our efforts are always to ensure our guests are satisfied and our boutique hotel is maintained to be comfortable while you are with us. It saddens me to know that your stay was less than memorable. I would be happy to discuss your experience in more detail if you would be open to contacting me as I am committed to ensuring your next stay is satisfying.Best regards,Josna Aime, Front Office Manager

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and checkout was great
Stayed 3 nights in Feb 2024
Response from Josna on Feb 27, 2024
Dear Alina,We very much appreciate your posting and high rating.We are pleased that your recent stay at our Bluestem Hotel was a pleasant experience.We are committed to ensuring your next stay will be even more pleasant.Best regards,Josna Aime, Front Office Manager

10/10 Excellent

Clarke-Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The website had breakfast included and when I booked immediately got an email saying no breakfast because of covid....
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with family before a cruise. Lovely clean and comfortable rooms, loved the courtyard with plenty of seating and fire table. Close to a huge shopping centre for last minute items, and an easy 15 minute Uber to the port in Long Beach. Highly recommend!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerry, Manville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Gillian, Abbotsford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk, quick check in. Was able to answer all our questions and give good advice for dining options. Very nice rooms, comfortable bed , large shower. Stayed here before our cruise.
Stayed 1 night in Jan 2024

10/10 Excellent

Olga L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Amenities, property conditions & facilities
It was clean
Stayed 3 nights in Dec 2023
Response from Josna on Jan 9, 2024
Dear Eduardo,We very much appreciate your posting and high rating.We are pleased that your recent stay at our Bluestem Hotel was a pleasant experience.We are committed to ensuring your next stay will be even more pleasant.Kind regards,Josna Aime, Front Office Manager

10/10 Excellent

William T Hall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Stayed 3 nights in Dec 2023

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay and will recommend it to anyone who needs a good hotel in this area
Stayed 2 nights in Dec 2023

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Private parking was excellent.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place!
Such a lovely place! Loved the outdoor fire pit and water fountain! The bed was pretty uncomfortable as were the pillows! But the service was great and a sweet little weekend getaway!
Stayed 2 nights in Dec 2023

10/10 Excellent

Rodney

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cherish

Liked: Cleanliness

10/10 Excellent

Sungwoo

Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Stayed 3 nights in Nov 2023
Response from Josna on Nov 24, 2023
Dear Rosa,We very much appreciate your posting and high rating.It's wonderful to know that you enjoyed a pleasant stay at our bluestem Hotel.We are committed to ensuring your next stay is memorable.Best regards,Josna Aime, Front Office Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Josna on Nov 24, 2023
Dear Cindy,It's wonderful to know that you found our Bluestem Hotel to your liking.Thank you for sharing your review!We look forward to welcoming you back.Best regards,Josna Aime – Front Office Manager

10/10 Excellent

Bryan

Stayed 1 night in Nov 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Josna on Nov 24, 2023
Dear David,Thank you for sharing your review.We are so glad that you enjoyed five-star accommodation during your stay at our Bluestem Hotel.We are committed to ensuring your next stay is memorable.Best regards,Josna Aime – Front Office Manager

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and very secure
Stayed 1 night in Nov 2023
Response from Josna on Nov 26, 2023
Dear Bryan,We very much appreciate your posting and high rating.It's wonderful to know that you enjoyed a pleasant stay at our bluestem Hotel.We are committed to ensuring your next stay is memorable.Best regards,Josna Aime, Front Office Manager

10/10 Excellent

Dionicei

Stayed 3 nights in Nov 2023
Response from Josna on Nov 24, 2023
Dear Dionicei,Thank you for sharing your review and high rating. We are so glad that you enjoyed a pleasant stay at our bluestem Hotel.We are committed to ensuring your next stay is memorable.Best regards,Josna Aime – Front Office Manager

2/10 Terrible

Arash

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel - it's a renovated motel.
This is a motel not a hotel. Instead of queen beds, they provided double beds. we couldn't sleep and Hotels.com or the hotel itself refused to take care of us. Room was only cleaned upon request. Loud/old HVAC system. Wooden joists (heard everything upstairs).
Stayed 4 nights in Nov 2023
Response from Richmond on Nov 24, 2023
Dear Arash,I would like to personally thank you for visiting with us. Our efforts are always to ensure our guests are satisfied and our boutique hotel is maintained to be comfortable while you are with us. It is regrettable to know that your stay was less than satisfactory.I would be happy to discuss the issue in more detail if you would be open to contacting me as we are committed to ensuring your next stay is satisfying.Thank you again for your posting.Best regards,Richmond Richardson – General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Josna on Dec 3, 2023
Dear Guest,We very much appreciate your posting and high rating.It's wonderful to know that you found our Bluestem Hotel to your liking.We are committed to ensuring your next stay will be even more pleasant.Best regards,Josna Aime – Front Office Manager