Ratings based on 895 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Chicago

Needs an update

Posted 19-Jan-2015
Good location across from the beach, but it is dated. Good service as you would expect from Fairmont, but it seems to be waiting for a make-over. Probably why it has 'deals.'
2 out of 5
by A verified traveller

The air conditioning didn't work well.

Posted 18-Jan-2015
While they moved our room once, our room never got cool.
3 out of 5
by A verified traveller

Not Worth the Expense

Posted 12-Jan-2015
Pros: The location is excellent, and the décor is very pleasing. The bar out by the pool offered very good service and a lovely setting.
Cons: The acoustics of Fig need complete revamping.
Location: Third Street Promenade for shopping; Michael's for dining.
There were issues with my room and the room of my colleague as soon as we arrived (e.g., shower; room telephone, etc.). My room was not available when I arrived because the newly shampooed carpet had not yet dried. I had to wait, as they did not propose another room for me. Both rooms lacked sufficient lighting for reading at night. Every night there was a lot of noise from the bar/ballroom that went on past 1:00 a.m. It was impossible to sleep without closing up the sliding doors and relying on the air conditioning for ventilation. The restaurant, Fig, where we ate dinner our last night, was so noisy that we almost left. The server apologized for the bad acoustics, but, really, they should have designed the acoustics a long time ago. It was a very unpleasant experience, and I would never go back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Easy walk to shops, beach and restaurants

Posted 10-Jan-2015
We find it a great place to stay when we arrive in LA before we start our travelling holiday and also a couple of days before we fly home. It is close to the 3rd Street Promenade which has shops, restaurants and bars. The taxi to the airport is fixed price as well.
3 out of 5
by A verified traveller

Posted 9-Jan-2015
I really liked this place when I was younger, and it remains a very comfortable place to stay in a top-notch location. That said, I found it sort of annoying on this trip. The rooms have too much useless stuff (decorative furniture) and not enough modern touches (free wifi). I feel like this place is resting on its laurels and isn't concerned with improving itself, a mindset this hotel is a bit too young for.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Posted 9-Jan-2015
The usual comfortable well serviced Hotel in the ideal spot for travellers who want to relax on getting to L.A.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to feel special for a few days.

Posted 7-Jan-2015
Every thing about the stay was perfect. The room was what they promised and the staff could not have been kinder. We love the hot tub and the pool. They offer complementary transportation to anywhere within 3 miles so we never got our car out of valet parking. It is a very dog friendly hotel and all of the dogs were very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Jan-2015
Great accommodating staff. Nice view of the pacific.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, Canada

Nice location close to everything

Posted 4-Jan-2015
The hotel is located I the heart of Santa Monica, close to beach and shopping. The staff is exceptional always eager to help. My 4 star rating was a result of the current condition: there room we stayed is in the Ocean tower, very small room, appeared in need of repair.
4 out of 5
Recommended
for Everyone
by A verified traveller

部屋からビーチが見えて便利なロケーション

Posted 3-Jan-2015
部屋でのWi-Fiが有料、という所だけがマイナスでしたが、その他は至って快適。 オリジナルのコラボアメニティーもお願いしたらびっくりするほどたくさん持ってきてくれた。 ホテルの自転車は1日中借りても無料なので、浜辺をサイクリングするのも気持ちがよかった。