Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller from Vegas

Great location. Just old and not what I expected.

Posted 21-Jul-2014
Pros: good service
Cons: Bathroom needed an update and there should never be holes in the baseboards.
Location: Everything is right there, the beach etc. You CANNOT beat the location
The room was older, old bathtub. There was also holes under the baseboard. I was just really disappointed for the price. The bed was ok. The service was good. People were nice, the room just wasn't as nice as I wanted it to be for the price.
3 out of 5
by A verified traveller from Sydney

good location

Posted 17-Jul-2014
Cons: check in was dreadful
Location: farmers markets on the weekend were fantastic
really bad check in-forgot to ring us to say rooms were ready and poor communication about free wifi good concierge service re booking a maxi taxi to airport
5 out of 5
Recommended
for Everyone
by A verified traveller from virginia

Service at it's best

Posted 16-Jul-2014
A wonderful place to stay! Tad overpriced but service makes up for it. Only downside is staying oceanfront there is a bar that plays loud music late into the night. Not too bothersome for us but others might not enjoy.
3 out of 5
by A verified traveller

Do not stay at this hotel if you want to rest

Posted 13-Jul-2014
The hotel is very nice, and the staff for the most part are helpful and friendly. The room was clean and the bed comfortable. However, none of matters if you can't sleep there. There is VERY loud music and people partying outside until after 2:00 am. It was very frustrating as I was unable to sleep until almost 3:00 am. Luckily I was only staying one night. If not, I would have gone to a different hotel for the second night.
4 out of 5
Recommended
for Couples
by A verified traveller

Beautiful pool area

Posted 12-Jul-2014
The pool are was beautiful and the hotel staff were very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience, splendid hotel

Posted 10-Jul-2014
A brilliant stay here. Ideally located (much better than Shutters or the Shore) and very comfortable. Pool area can get busy; get there early.
2 out of 5
by A verified traveller

Posted 6-Jul-2014
Pros: Except as noted above, the staff was friendly.
This was one of the least comfortable nights of sleep at a hotel I've had in years. The bed was soft and lumpy, and I tossed and turned the whole night. The room itself had a borderline stale feel to it. And, when I mentioned how uncomfortable the bed had been the next morning at the front desk, attendant seemed completely unconcerned. Her only response was a casual, "I will let housekeeping know."
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 30-Jun-2014
Food was very good, the staff was very friendly and fast service.
4 out of 5
by A verified traveller from seattle

not the best chose

Posted 28-Jun-2014
unworthy of spending much money......i will go to santa monica next month, i do not chose this hotel to live.
4 out of 5
Recommended
for Everyone
by Sarah from Auckland, NZ.

Lovely hotel near the beach & shops.

Posted 21-May-2014
Pros: Decor & comfort.
Cons: Access to restrooms from the swimming pool area.
Location: Perfect.
Loved the comfort & decor, staff very friendly & obliging, awesome gym, & spa facilities.