Ratings based on 733 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from arizona
Close to beachPosted 27-Aug-2014
Location: Great location to Beverly Hills, Hollywood, Malibu and the beaches
Paying as much as we did for this hotel we felt a little let down. Although, the services and people were nice and very accommodating, the room we had was on the south side of hotel which has an outdoor night club that you could hear the music late into the night. The room didn't have a working refrigerator and had a cracked sink. The bathroom was also very small. They also charge extra for absolutely everything....even ice. The Fig restaurant, room service, concierge, valet staff, comfortable beds, location, beautiful grounds were all pluses.
by A verified traveller from San Diego
It is not what they used to bePosted 25-Aug-2014
Pros: The location
Cons: Customer service / Timely check in / I stayed here before and they were great ....Like a management change or different operations now ....
Location: Santa Monica has great bars and restaurants
The signature ocean view suite was two simple rooms no balcony partial ocean view. I did not get what I paid for . Other issues: Check in at 3 did not get to my room till 5 ..They were courteous and gave me free drinks while waiting , but disrupted my weekend schedule Last time I was there everybody was friendly , this time only one employee from all employees greeted me properly I stayed there before they were great , this weekend I did not feel I am in a luxury hotel . The room is really a big disappointment very small space
for Couplesby A verified traveller
nice practical hotel, and great locationPosted 20-Aug-2014
Cons: gym quality and food offering
A nice hotel in a great spot close to the beach, resturants and shopping. Its setting is pleasing and offers a nice place to stay for a short break. The gym and food offering could be improved but on the whole it is a nice hotel
by A verified traveller
They checked us into our room 2 hours late. We ate at the hotel lobby, paid for our food and if it wasn't because one of the waitresses asked us what we were waiting for, we would of waited even longer for room keys. She went to go ask if our room was ready, came back with our room keys and compensated us for our food. The bed is not that comfortable.
for Everyoneby A verified traveller
Outstanding....Upgraded to a bungalow and bought us drinks when room was not ready on time.
for Everyoneby A verified traveller from san Francisco, CA
Nice location but not the best qualityPosted 11-Aug-2014
I always stay at Fairmont or 5 star hotels when I travel. The location if this Fairmont was nice but rooms are do small. I could barely fit the crib and my luggages. This is not ideal when you are paying more than 400$/night. Food was ok but very expensive. There is a loud club in the hotel area as well :(
for Everyoneby A verified traveller from Vegas
Great location. Just old and not what I expected.Posted 21-Jul-2014
Pros: good service
Cons: Bathroom needed an update and there should never be holes in the baseboards.
Location: Everything is right there, the beach etc. You CANNOT beat the location
The room was older, old bathtub. There was also holes under the baseboard. I was just really disappointed for the price. The bed was ok. The service was good. People were nice, the room just wasn't as nice as I wanted it to be for the price.
by A verified traveller from Sydney
good locationPosted 17-Jul-2014
Cons: check in was dreadful
Location: farmers markets on the weekend were fantastic
really bad check in-forgot to ring us to say rooms were ready and poor communication about free wifi good concierge service re booking a maxi taxi to airport
for Everyoneby A verified traveller from virginia
Service at it's bestPosted 16-Jul-2014
A wonderful place to stay! Tad overpriced but service makes up for it. Only downside is staying oceanfront there is a bar that plays loud music late into the night. Not too bothersome for us but others might not enjoy.
by A verified traveller
Do not stay at this hotel if you want to restPosted 13-Jul-2014
The hotel is very nice, and the staff for the most part are helpful and friendly. The room was clean and the bed comfortable. However, none of matters if you can't sleep there. There is VERY loud music and people partying outside until after 2:00 am. It was very frustrating as I was unable to sleep until almost 3:00 am. Luckily I was only staying one night. If not, I would have gone to a different hotel for the second night.