Bar (on property)

Reviews of Super 8 by Wyndham Torrance LAX Airport Area

2 out of 5
Super 8 by Wyndham Torrance LAX Airport Area
2360 Sepulveda Blvd, Torrance, CA

Reviews

6.8
Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 240 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 129 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hideyuki

Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 18, 2024
Dear Hideyuki, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Yoran

Travelled with family
Liked: Cleanliness, staff & service
Very thin wall where I could hear word for word and there is no breakfast (false advertisement)
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Yoran, we apologize for the inconvenience caused by the thin walls, which impacted your stay. Providing a quiet and comfortable environment is important to us, and we regret that we fell short in this regard. Additionally, we apologize for any misunderstanding regarding breakfast. We appreciate your feedback and will ensure that our advertising accurately reflects the amenities we offer. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities
Advertised as having breakfast but had sone old cookies in plastic wrap, asked the staff and cited since covid didn’t have breakfast anymore…then don’t advertise it.
Stayed 7 nights in Mar 2024
Response from Customer Care Team on Apr 9, 2024
Dear Paul, we apologize for the confusion regarding breakfast during your stay. Your feedback is important to us, and we regret any inconvenience caused by the discrepancy between our advertised amenities and what was available during your visit. We understand the frustration and will ensure better communication moving forward. Your satisfaction is our priority, and we appreciate your understanding during these challenging times. Should you choose to stay with us again, we'll do our utmost to provide a more enjoyable experience. Thank you for bringing this matter to our attention. Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Karmel

Travelled with partner
Liked: Staff & service
Its cool for the price...the walls are very thin have to keep the tv or some music on...this was my second stay they have coffee and juice a few muffins nothing spectacular have to get up early to get it..would stay again...
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 8, 2024
Dear Karmel, thank you for choosing to stay with us again and for taking the time to share your feedback. We're glad to hear that you found our hotel to be a good value overall. We apologize for any inconvenience caused by the thin walls and limited breakfast options. Your comments are valuable to us as we continuously strive to improve the guest experience. We hope to welcome you back for another stay in the future, and please don't hesitate to let us know if there's anything we can do to make your next stay even more enjoyable.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was in the room for 30 seconds and in the bathroom there was a 2 inch booger hanging on the shower curtain. I woke up with bug bites all over my body. It was noisy you can hear everything through the walls I had loud people on both sides of me.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Dear Michael, thank you for bringing these concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Rest assured, we have reviewed the issues with our housekeeping and maintenance teams to ensure that such oversights are promptly rectified. Additionally, we will reinforce our noise control measures to minimize disturbances and enhance your overall experience. Your feedback is invaluable to us as we continually strive to improve, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Justin, we're thrilled to hear that you had an amazing experience during your stay! Providing exceptional service and ensuring our guests have a wonderful time is our top priority. If there's anything specific that made your stay exceptional or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another amazing stay in the future!Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for business: Check in was ok got to the room and the towels (2 ) one face cloth and one bath towel was all I got and both looked very old and dingy. Found 1/8 of a roll of toilet paper only and no tissues. I asked the maid for tissues and she stated the management will not purchase any and then I asked her for a roll of toilet paper and she gave me another 1/4 roll. I asked the maid for more towels and she stated that she did not have any more and that they are washing them. The next night I got back to my room around 9:00 pm and my towels were gone which left me with nothing to take a shower with. Two morning in a roll I walked out of my room to go to work at 4:30 am and saw mice running in the hallway. I had to check out early. I will NEVER book at this hotel AGAIN
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Robert, we sincerely apologize for the unacceptable experience you encountered during your stay. Providing clean and well-stocked accommodations is essential, and we deeply regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will handle these issues promptly with our housekeeping and management teams to ensure they are rectified and prevented from happening again in the future. We understand the importance of a comfortable and hassle-free stay, and we are committed to providing a higher standard of service to all our guests. Please accept our sincerest apologies once again, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Ramsey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well we checked in first room the sink n faucet were broken. Took another room checked it blood on blankets,paint peeling on walls ,no smoke detector,door didnt lock right,no cameras for vehicle!!! Nothing wat the pics look like in app period!!!!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 5, 2024
Dear Ramsey, we're deeply sorry to hear about the numerous issues you encountered during your stay. Providing a clean, comfortable, and safe environment for our guests is our top priority, and it's clear we fell short of your expectations in several areas. We sincerely apologize for the broken sink and faucet in the first room, as well as the cleanliness issues and lack of basic amenities in the second room. Additionally, we take the safety and security of our guests very seriously, and we apologize for any concerns regarding the door lock and the absence of smoke detectors. We understand your frustration with the discrepancy between the photos in the app and the actual conditions of the property. Please know that we take your feedback seriously, and we will share these issues with our team to ensure improvements are made. We truly value your input, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Sharlamaine, Cincinnati

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE!
Stayed 5 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Sharlamaine, we are truly sorry to hear about your dissatisfaction with your recent stay. Your feedback is extremely valuable to us, and we would like to learn more about your experience to handle any issues you encounter and ensure they are resolved promptly. Please feel free to reach out to us directly so we can discuss your concerns in more detail and work towards a resolution. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to have a microwave inside the room instead of having to go downstairs to heat up things. Staff is very nice and friendly.
Stayed 8 nights in Feb 2024
Response from Customer Care Team on Mar 27, 2024
Dear Nicole, thank you for your valuable feedback. We're glad to hear that you found our staff to be very nice and friendly. Your suggestion regarding having a microwave inside the room is duly noted, and we will certainly consider it for future improvements. We aim to provide convenience and comfort to all our guests, and we appreciate your input in helping us achieve that goal. We hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

thomas

It is an ok place. Nothing to write home about.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Thomas, thank you for sharing your feedback with us. While we're pleased to hear that your stay was satisfactory overall, we're always striving to exceed expectations. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your input is valuable to us as we continuously work to enhance the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Taylor

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not a bar on property as advertised. The room was pretty dirty, the floor had not been cleaned and the shower was pretty gross. Good location though.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Taylor, we apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we're disappointed to hear that we fell short of your expectations in this regard. Your feedback is valuable to us, and we'll raise the cleanliness issues with our housekeeping team to ensure improvements are made. Regarding the missing bar on the property, we apologize for any confusion and will update our advertising accordingly. We appreciate your acknowledgment of our good location and hope to have the opportunity to regain your trust during a future visit. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Eric, Las Vegas

Stayed 7 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.Best Regards,Customer Care Team

10/10 Excellent

Oscar, Modesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 6 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Oscar, we're thrilled to hear that you had a positive experience during your stay! Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable visit. If there's anything specific you loved or anything we can do to make your next stay even better, please feel free to share.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Vadim

Liked: Cleanliness
Disliked: Amenities
Fridge didn’t work, bedding was clean but stained, towels didn’t look/feel fresh.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Vadim, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fridge, bedding, and towels. Cleanliness and functionality are essential aspects of our service, and we regret that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will share these issues with our housekeeping and maintenance teams to ensure that they are rectified promptly. Your satisfaction is our priority, and we appreciate your patience and understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Oscar, Modesto

Stayed 6 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Perla

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Mar 12, 2024
Dear Perla, thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness, quality service, and well-maintained facilities are of utmost importance to us, and we regret falling short of your expectations. Rest assured, we take your feedback seriously and will be handling these issues promptly to ensure a better experience for our future guests. If there's anything specific you'd like to share to help us improve, please feel free to provide more details. We value your feedback and hope to have the opportunity to make it right on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities
Need more cleaning
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Lina, thank you for bringing your concerns to our attention. We sincerely apologize for any lapse in cleanliness and service that you experienced during your stay. Our team takes such feedback seriously, and we are committed to handling and rectifying any issues promptly. Rest assured, your comments will be shared with the relevant departments to ensure improvements are made. We value your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Oscar, Modesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet during my stay
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Oscar, we appreciate your positive feedback and are delighted to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests is a top priority, and we are pleased that we met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again for another quiet and comfortable experience.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
It was nice
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear Paul, thank you for choosing to stay with us. We're glad to hear that you had a nice experience at our hotel. Our team strives to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you appreciate or if there are areas where we can improve, please feel free to share your feedback. We look forward to welcoming you back on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

rosario

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Gustavo

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Camelle

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Carmelle,Thanks for your thanks! Ratings and reviews like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

DBE

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not set up, service is horrible
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear guest, we deeply regret the inconvenience you faced with the room setup and the quality of service during your stay. This is certainly not reflective of our usual standards, and we sincerely apologize for falling short of your expectations. Your feedback is essential, and we will handle these issues promptly with our housekeeping and front desk teams to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Jamal

Business traveller
Liked: Cleanliness
It was just a place to sleep for me.. It was just ok
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Jamal, thank you for choosing our hotel for your recent stay. We appreciate your feedback, and we're glad we could provide you with a comfortable place to rest. If there's anything specific you feel we could improve upon to make your next stay more enjoyable, please feel free to share it with us. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Good

Claro

Travelled with family and small children
Liked: Cleanliness, staff & service
Good stay. Front desk receptionist was flexible and was able to accommodate our needs hassle free.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Claro, we greatly appreciate your positive feedback regarding your recent stay. It's wonderful to hear that our front desk team provided you with a hassle-free experience and accommodated your needs. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we're delighted to have met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Carmen, we sincerely appreciate you taking the time to share your feedback with us. We apologize for any inconveniences or issues you encountered during your stay. Your comments are invaluable as they help us improve our services and facilities. Regarding concerns about cleanliness, maintenance, and customer service, please know that we take these matters seriously and are actively working to handle them. We have already implemented additional training for our staff to ensure better communication and service delivery. Additionally, we are conducting thorough inspections of our rooms and facilities to handle any maintenance issues promptly. We understand the importance of a comfortable and enjoyable stay, and we strive to provide the best experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for a much-improved experience. Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

Chandice

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Chandice, thank you for sharing your feedback with us. We are disappointed to hear that you were not satisfied with the service provided during your stay. Please rest assured that we take your comments seriously, and we will handle them with our team to ensure that we continue to improve and provide the best possible experience for our guests. We sincerely apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Justin

Disliked: Property conditions & facilities
No hot water for the entire 4 days
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Justin, thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the lack of hot water during your stay. This is certainly not the level of service we aim to provide, and we understand the importance of hot water for our guests' comfort. Our maintenance team is investigating the issue to ensure that it is promptly handled and resolved. We appreciate your understanding and patience. If you have any additional comments or concerns, please feel free to reach out to us directly. We value your feedback, and we are committed to making the necessary improvements. Thank you for choosing us as your accommodation, and we hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Janael

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like how you had to pay an additional $100 deposit when it didn’t state that on the website. I didn’t like that hotel had bedbugs because I was covered in bedbug bites when I woke up this morning.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 13, 2024
Dear Janael, we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is deeply concerning, and we take the matter of bedbugs very seriously. Please know that we are actively investigating and handling this issue to ensure the well-being of our guests. Regarding the additional deposit, we apologize for any confusion or oversight in communication. We understand that transparency is crucial, and we will review our policies to ensure clarity for future guests. If you haven't already, we strongly encourage you to reach out to our team directly so we can handle your concerns, offer compensation, and take immediate action to rectify the situation. We appreciate your bringing this to our attention, and we are committed to resolving the matter promptly. Our goal is to provide a safe and comfortable environment for all our guests, and we regret that we fell short of your expectations. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Dear James, we're thrilled to hear that you had a great time! If there's anything specific you enjoyed during your stay or if you have any feedback to share, please feel free to let us know. We appreciate your positive experience and look forward to the opportunity to welcome you back for more great times in the future. Thank you for choosing us for your stay!Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Miki

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Miki, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

Takeshi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place said breakfast included but it was just a snack bag of bread and did not have table to sit and eat…
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Takeshi, we apologize for the inconvenience you experienced regarding the breakfast and other amenities. Your feedback is valuable to us, and we'll handle these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

DANA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Dana, we appreciate you taking the time to share your feedback with us. We're truly sorry to hear that you had concerns about the staff and service, as well as property conditions and facilities during your stay. Your experience is important to us, and we'd like to apologize for any shortcomings. To handle these issues more effectively, we would appreciate it if you could provide more details about your specific concerns or any incidents you encountered. This information will assist us in making improvements and ensuring a better experience for our guests. We sincerely value your feedback, and if there's anything else you'd like to share or discuss, please feel free to reach out to our team directly. We genuinely hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel, and we wish you safe and pleasant travels.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Monique

Travelled with family
Rooms were nice size. Breakfast was lacking. Furniture needs updating.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Monique, thank you for taking the time to provide your feedback on your recent stay. We're glad to hear that you found the room size to be nice. However, we apologize for any shortcomings you experienced, including the limitations of the breakfast and the need for furniture updates. Your comments are valuable to us, and we will share them with our team for further consideration and improvement. We appreciate your input, and if there are specific details you'd like to share or if there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We value your business and hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for choosing to stay with us.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Johnson, Garland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleanliness, No continental BF. When reported no good response instead faced provocative behavior. A terrible place to live.
Stayed 5 nights in Oct 2023
Response from Customer Care Team on Dec 1, 2023
Dear Johnson, we're deeply sorry to learn about the disappointing experience during your stay with us. It's truly concerning to hear that the cleanliness didn't meet your expectations and that there were issues with the continental breakfast and service. Your feedback about the lack of cleanliness, amenities, breakfast, and the response received from our staff is distressing. Providing a clean and comfortable environment along with attentive service is our priority, and it's clear we fell short of meeting these expectations during your stay. We want to assure you that your feedback is taken very seriously, and as a team, we're investigating these issues internally to handle and rectify them promptly. Your experience is not reflective of the standards we strive to uphold. We sincerely apologize for the inconvenience caused and any frustration you may have experienced. Your feedback is invaluable, and we're working diligently to ensure that necessary improvements are made. Should you reconsider staying with us in the future, we're committed to providing you with a vastly improved experience that aligns with our usual high standards. If there's anything more specific you'd like to share or if there's any way we can make amends, please don't hesitate to reach out. Once again, we apologize for the letdown during your stay, and we appreciate your patience and understanding.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Good

ROBERT

Travelled with group
Nice place
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 29, 2023
Dear Robert, thank you for your positive feedback! We're thrilled to hear that you found our place nice. Providing a pleasant and enjoyable experience for our guests is our top priority. If there's anything specific that stood out and made your stay enjoyable or any suggestions you might have for us to make your next visit even better, please feel free to let us know. Your feedback is important to us as we strive to ensure all our guests have a great stay. We appreciate your support and hope to have the pleasure of welcoming you back for another great experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Sanchita

Liked: Cleanliness, staff & service
Room has a smell, some of the furnitures were sticky
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 29, 2023
Dear Sanchita, we apologize for the inconvenience you experienced during your stay, especially regarding the unpleasant smell in the room and the furniture feeling sticky. Ensuring our guests' comfort and maintaining a clean environment are priorities for us, and we regret that we did not meet your expectations in this regard. We take your feedback seriously and assure you that we will share these concerns promptly with our housekeeping and maintenance teams. It's our goal to rectify the situation immediately and prevent similar issues from arising in the future. If there's anything we can do to improve your current stay or if you have additional feedback that can help us enhance our services, please feel free to inform us. Your feedback is invaluable, and we are dedicated to providing a more pleasant experience for you and our future guests.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Dennis, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

ALEJANDRO

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 5 nights in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Alejandro, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bad WiFi at this hotel
Don't stay here if you need internet wifi service
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear Thomas, we appreciate your feedback regarding the issues with the Internet/WiFi service during your stay. We know that reliable and efficient internet access is important for our guests, and we apologize for any inconvenience caused. We take your feedback seriously, and we will investigate the matter to ensure improvements are made to the WiFi service. If there's anything specific you'd like to share or if you have additional concerns, please feel free to reach out to our team directly. We appreciate your candid feedback and hope you'll consider giving us another chance to provide a better experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

Izumi, Las Vegas

Disliked: Staff & service, property conditions & facilities
No breakfast, only coffee and juice. Body wash bottle was empty.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear Izumi, we apologize for the shortcomings you experienced during your stay, particularly the absence of breakfast options, the empty body wash bottle, and any issues related to staff, service, property conditions, and facilities. Your feedback is valuable, and we take it seriously. We will share these concerns with our staff and management team to make immediate improvements. If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out to our team directly. We appreciate your candid feedback and hope you'll consider giving us another chance to provide a more positive experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities
Bad condition furniture. Stinks. It says that has breakfast but doesn't. Really regrets staying there
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear Adriana, thank you for sharing your experience with us, and we apologize for any inconvenience you faced during your stay. We understand that the condition of the furniture and the absence of the expected breakfast were disappointing. Please know that we take your feedback seriously, and we will handle these issues to improve the overall guest experience. Regarding the staff and service concerns, we will also investigate and take appropriate measures to ensure a higher level of service in the future. We appreciate your honesty, as it helps us identify areas for improvement. If there's anything specific you would like to share or if you have additional details that can assist us in handling your concerns, please feel free to provide more information. We value your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel, and we apologize for any inconvenience you experienced.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Dear Maria, we are sorry to hear that you had a poor check-in experience and were dissatisfied with the cleanliness, staff service, amenities, and property conditions during your stay. We understand that these issues can greatly affect the overall quality of your visit, and we sincerely apologize for any inconvenience you faced. Please know that your feedback is valuable to us, and we will use it to improve our services and facilities. If you choose to stay with us in the future, we will do our best to ensure a much more pleasant experience.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff. J
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Christian, we're glad to hear that you found the Travelodge to be conveniently located and that the staff was helpful during your stay. If you have any more feedback or if there's anything specific you'd like to share about your experience, please feel free to let us know. We're here to assist you with any questions or requests you may have. Thank you for your input!Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

robert

Business traveller
Disliked: Cleanliness
Not the best
Pros - parking available, close to where I had to be Cons - wifi was so poor that I had to go down the hall, top of the dresser was tacky not sure the last time it was wiped down. no security on the elevator so-so: first looks is that it's run down and looks like it could be spooked (haha). breakfast consisted of pre-packaged pastry. the coffee machine needed refill or something (it only provided less than half a cup) and juice machine did not work. would not recommend for single female. even though it was for one night, I would choose another place
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Robert, thank you for sharing your feedback about your stay at the hotel. We appreciate your comments about the pros and cons, as well as the areas where we need to improve. We apologize for the poor Wi-Fi, the cleanliness issues, and the lack of security in the elevator. These are concerns we will handle to enhance the guest experience. Regarding breakfast, we understand your disappointment with the limited options, and we will work on improving the offering in this area. Your feedback is valuable, and we hope you find accommodations better suited to your needs in the future. Guest safety and satisfaction are top priorities, and we're committed to making necessary changes to ensure a better experience.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t have house keeping service
Stayed 4 nights in Oct 2023
Response from Customer Care Team on Oct 23, 2023
Dear Alison, we're sorry to hear that your experience with us did not meet your expectations. It's important to us that our guests have a comfortable and enjoyable stay, and we apologize for any inconvenience you may have faced. We appreciate your feedback, and we'll work to improve in the areas you've mentioned. Please don't hesitate to reach out if there's anything specific you'd like to handle or if you plan to stay with us again in the future. We'd love to have the opportunity to provide a better experience for you.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Okay

Barry, Torrance

Disliked: Staff & service, property conditions & facilities
Definately going down from last time here. Water damage to carpet. Bathroom door did not shut properly. Included breakfadt is now a few prepackaged rolls.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Barry, we appreciate your feedback about your recent stay with us. We apologize for the issues you encountered during your stay, including the water damage to the carpet, the bathroom door not shutting properly, and the changes in the breakfast offerings. Guest satisfaction is important to us, and we'll use your feedback to handle these concerns and make improvements. Regarding staff and service, we apologize if you had any negative interactions. Providing courteous and helpful service is a priority, and we'll work to ensure a better experience for future guests. If you have any more comments or specific requests for your next visit, please don't hesitate to let us know. We're here to make your future stay as pleasant as possible. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you again in the future with significant improvements in these areas.Best Regards, Super 8 TorranceCustomer Care Team